Customer Reviews for The Love You Club
(U-Haul Neighborhood Dealer)

Rating:

1.0

I am writing to formally express my concerns regarding my experience yesterday and the lack of support I received throughout the situation. Unfortunately, the entire process was extremely frustrating and disappointing due to the poor communication, lack of assistance, and lack of follow-through from customer service. After returning home, I discovered that the lock on the unit was a word lock, and no one had provided me with the correct code or information needed to access it. I was unaware of this issue until I arrived home. At that point, I immediately reached out for assistance and spent hours on hold with customer service trying to get the situation resolved. I was informed that a regional manager would be sent out to assist me, but no one ever arrived or followed up. The location where I received the unit was also closed, leaving me with no immediate support or solution. Due to the lack of assistance and the urgency of the situation, I was forced to contact a locksmith and pay out of pocket to resolve an issue that I believe should have been handled by the company. This experience was extremely inconvenient and stressful. I understand that unexpected issues can happen, but what was most concerning was the lack of communication, accountability, and support throughout the entire process. Being left waiting for hours, not receiving the promised assistance, and having to take care of the problem myself was very unprofessional. I hope this matter is reviewed and addressed appropriately. I would appreciate an explanation of what happened, as well as information regarding reimbursement for the locksmith expense and steps being taken to ensure that other customers do not experience the same lack of support in the future. Thank you for taking the time to review my concerns. I look forward to a timely response and resolution. I want a full refund

Rating:

3.0

When U-Haul gave me the address of the drop off location, they said there was no name. I had no idea what I was looking for. Luckily, I saw one other U-Haul parked so I just parked the one I was using next to it and prayed it was the right spot. Also took me a minute to locate the suite in which the return key drop box was, since I wasn’t given a business name or even a suite number.

Rating:

5.0

The checkout of the truck was very slow. I think the people helping were new to the business and seemed to be learning as we checked out. Better trained people to expedite the process. Result, I was over a half hour late arriving at the location to meet the movers.

Rating:

3.0

The people seem to be very friendly at the love club. I was supposed to receive a dolly that they did not have at the Love Club. This is a review about my pickup experience in Phoenix... I confirmed weeks ago in person that I would pickup all the equipment at the Northern and Cotton location, which is 2 minutes from my house. I was told the day before that I would have to go to a location 25 minutes from my house. I then had to go another 20 miles to Avondale to pu the car transporter. The person who had it rented didn't show up and so the U-Haul representative located another which he went and retrieved for us. He also had a dolly. He was awesome!