I didn't schedule this location cause I don't like using the app. I scheduled at an actual U-Haul store. They called and said they had no trucks available yet when I drove by there was 50 different trucks sitting outside. The app doesn't work when you try to take pictures. The truck was left nearly on empty gas, the check engines light was on and the truck ran like crap. The only reason I took it was because I was only going a few miles away. I won't be using U-Haul again.
Sheri V
The Love You Club
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Avondale, AZ 85323
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkI was in constant contact with the Field Manager, Daniel, while I was using the vehicle. Everything was handled very professionally.
Margery JI am writing to formally express my concerns regarding my experience yesterday and the lack of support I received throughout the situation. Unfortunately, the entire process was extremely frustrating and disappointing due to the poor communication, lack of assistance, and lack of follow-through from customer service. After returning home, I discovered that the lock on the unit was a word lock, and no one had provided me with the correct code or information needed to access it. I was unaware of this issue until I arrived home. At that point, I immediately reached out for assistance and spent hours on hold with customer service trying to get the situation resolved. I was informed that a regional manager would be sent out to assist me, but no one ever arrived or followed up. The location where I received the unit was also closed, leaving me with no immediate support or solution. Due to the lack of assistance and the urgency of the situation, I was forced to contact a locksmith and pay out of pocket to resolve an issue that I believe should have been handled by the company. This experience was extremely inconvenient and stressful. I understand that unexpected issues can happen, but what was most concerning was the lack of communication, accountability, and support throughout the entire process. Being left waiting for hours, not receiving the promised assistance, and having to take care of the problem myself was very unprofessional. I hope this matter is reviewed and addressed appropriately. I would appreciate an explanation of what happened, as well as information regarding reimbursement for the locksmith expense and steps being taken to ensure that other customers do not experience the same lack of support in the future. Thank you for taking the time to review my concerns. I look forward to a timely response and resolution. I want a full refund
Brittney WWhen U-Haul gave me the address of the drop off location, they said there was no name. I had no idea what I was looking for. Luckily, I saw one other U-Haul parked so I just parked the one I was using next to it and prayed it was the right spot. Also took me a minute to locate the suite in which the return key drop box was, since I wasn’t given a business name or even a suite number.
Stephanie VThe checkout of the truck was very slow. I think the people helping were new to the business and seemed to be learning as we checked out. Better trained people to expedite the process. Result, I was over a half hour late arriving at the location to meet the movers.
Ron H