Customer Reviews for The Lube Center

trailer had lots of moving pads used that had to be thrown out in order to make room for stuff and not clean at all... It did work well and they hooked it up properly.

Service is fast and friendly.

The place was dirty and when we got trailer was totally dirty.we had to clean it and it was a new onr

Please make sure that all trucks include a ramp. It was very difficult for me to move things without it.

Very helpful. I would recommend this location to others.

The people working there were great and very accommodating. They hooked up our trailer last, checked the brakes and made sure everything was in working order. Loved the customer service. Eqiipment was dirty and not swept out. Overall good experience.

Thanks!

We were rented a trailer which had lights that didn't work! We did not know this until we had stopped at a gas station on the road and someone informed us. Only the upper right blinker light worked and luckily it also lit up when we hit the brake pedal so at least people behind had an inclination we were slowing or stopping. Dangerous! It should not have been given to us in this condition. We drove safe and made it to Denver. I informed the employees when we dropped it off so hopefully this doesn't happen to the next renter. And Employees weren't wearing masks at all.

It was Sunday so the location was closed. Their instructions were wonky. First the app didn't know my location had a Uhaul there. I had to go around to the front of the building to pick up where I was at but that was after I called Uhaul first to figure out the location on the app and even they couldn't help. Another thing was weird, there was no drop box for the key. A sign on the front door said to leave it with the ConocoPhillips station employee that was next door. That b my ale me nervous that somehow I felt I was giving access to some strange lady who makes minimum wage at a convenience store who sells cigarettes and coffee for a living a very expensive truck keys that I was liable for. Yeah that didn't seem right to me.

Helpful and knowledgeable staff made the rental painless. They hooked up the trailer, checked the lights, answered questions and made returning the trailer easy with no hassle. I will rent from them again and recommend them to others.

The disparity between the estimated amount while reserving online to the estimated amount at the counter is too high. There should not be a difference between the two. The business renting needs to clean the trucks before renting them out. Will not rent from this location again. Possibly not rent from Uhaul against if I encounter rate differences from online to counter again.

Was told this was a local truck and could only rent the truck one day at a time . Reserved it for one day and the counter guy said all i had to do was call before the end of the day if i needed it for two. That ended up incorrect information. Made a rough 24 hour move for me. Poor information was given to me. Couter guy had an attitude. Dont plan on using uhaul again, tell Jim Shoen Vance Robinson said hi . I know him.

Complete satisfaction, very friendly and prompt. Highly recommended!!

Be sure to give me the dolly I paid for.

great experience, they answered the phone on the first ring, no automated BS, talked to a person right away

It was such an easy process!! They were so friendly. Would definitely rent there again.

The drop off station was closed on Memorial day. I'm glad we were able to checkout using my cell phone.

I was disappointed that I had made my reservation online for a full 8 hours (9 am - 5 pm) but when I got there for my reservation, I was told that I needed to have it back by 3 pm because somebody else would be using it. Since I didn't get the full value of what I needed the truck for, I was disappointed that a credit wasn't offered.

Fire pepe

These guys are great. I take my automobiles here for service. Very helpful.

The service was fast, friendly and efficient. Keep up the good work.

It was pretty alright

Great customer service. Very knowledgeable

I thought it was great. They even let us borrow a hitch, just an all around amazing experience.

Jim and his staff are top notch very helpful and friendly

There was no equipment to rent, they had no dollies, or furniture pads. Customer service was below expectations

The trailer was in disrepair, they also did not have the 4 prong to round adaptor. Told me to go buy one my self, the trailer had a wheel bearing that was bad. Good thing I had insurance I was almost positive that it was gonna cause and accident, that trailer should not be in service and they should be shut down if that's the quality of product that I would be renting. I'd rather buy my own at this point and I think I'll tell everyone Who asks to avoid this place at all costs

When we arrived, there was another Uhaul parked right in front of the one we rented with absolutely no chance of getting out. With the store closed on Sundays, I would have had no way to reach them to have this issue fixed. Thankfully after going to the gas station next door, a gentlemen took a key from the Uhaul box and it was the key to the other Uhaul. However, if I would have not known to stop by the gas station to inquire about the store owner, I would have been stuck with nothing. It took 40 minutes to get it all situated. I don't understand why someone who have parked a Uhaul directly in front of another one. If it wasn't an associate of the Lube Center, then someone from the store should have made sure that the Uhaul we were picking up was ready to go regardless if the store was open or not. They need to be prepared for their orders and this store was not. Very unhappy with them.

Great service!

Excellent for Women!!! This place has excellent customer service. They even connected it to my truck and showed me in detail how to disconnect. They were also very fast! I highly recommend them and will use them again.

Great experience. Awesome customer service.

The Lube center here in Tooele Utah was excellent . When I picked up the truck I had no doubts in my mind at that truck was in good running order it was clean customer service was excellent and They answered any and all issues if I may have had at that time. Which were no concerns I rented a U-Haul truck from the Lube Center before and it was an excellent experience from them. Consequently I knew that I would get the same service when I was in need of another rental.

The people at The Lube Center were very friendly and helpful. They made the transactions easy.

I scheduled with another location, and no one showed up. I drove to this location, They had nothing available and the system was down, but they rearrange some things got me a truck and gave me a discount for my troubles. They went above and beyond!

I ordered moving blankets but they didn't put any in the truck.

Thank you for the excellent service! Ken

Can you offer a cargo van?

Great service!

It was a great experience. Thank you

Except for the agent double charging my card , the experience was ok .

Good customer service, and the attendants there all spoke English, how about that.

The person who helped at pick was very helpful and nice to do business with.

Online reservation system worked well on my end but reservation didn't get to the location fast enough so the truck I originally ordered was gone in the 20 minutes from reservation to my arrival at location. Location personnel were excellent to offer solution to problem.

Quicker response time to customers.