Vehicle needed new windshield wipers
Lori W
Customer Reviews for The Lube Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower your prices. $200 dollars to rent a 15' truck for 6 hours is absolutely ridiculous plus having to fill the tank back up is another $30. It's just to expensive when I don't believe the prices really need to be that high
Justin SNothing
KEITH RThe customer service was friendly but the truck was a little dirty on the inside. Someone had muddy shoes and left dirt on the floor. I don't really care about the dirt; I just don't want to be blamed for it.
RICHARD SThanks to the area manager we were able to upgrade our rental and get it a day early since they didn’t have our original rental we reserved. Saving us the stress and money driving to a further location. My family and I would recommend Uhual. Costumer service has always been spot on.
Michael LWhen I called and talked to the man that worked there . I told him I was having issues with my move and I had the truck longer ( because it only let you book a day) . He was nice and like no problem we just charge you by the day until you trun it back in. I was like ok cool . I even said I didn't want u you guys think I stole it. He laughed like no no...then today I get a rude call saying there from the recovery service and was treating me like I stole the stupid truck. I even told him I called the guys and he was like well don't get pulled over or wreck ot your in trouble. Wow really I can see if I didn't call or anything. Didn't have to treat me so rude as If I didn't call or having a hard enough time.
Lisa PThe staff was super efficient and helpful to get me hooked up and on the way quick.
BENNJAMIN WI can't think of anything, the employee was very helpful and did a great job!
KEVIN WNone.
AMELIA BLocation was perfect and the customer service was superb
GEORGE CThe brakes were faulty and there was excessive play in the steering.
Ronald BThank you.
Jared HI already emailed the “reply line” from U-Haul. This provider gave me a disgusting vehicle, not clean, not swept. When returned they charged me the $25 fee that was for “ cleaning”/ sweeping . When I received the vehicle it was terrible, and when I returned it the exact same way I was charged a cleaning fee. Don’t rent from this shit hole.
Samuel SI had requested a dolly, but they didn't have one for us.
Tina JMirrors were broken. Engine would overheat
Danny LThis location was by far the most informative location Iv ever experienced with U-Haul. The man at the counter took the time to explain the contract and where we could find the office number and the emergency number. Amazing service.
Tahya HThe truck I picked up had crumbs of food in the cup holders and steering wheel was sticky. The check engine light came on as I was ready to leave. The gentleman came over with the tester and cleared the code and said it was just a misfire when I started the truck and told me I should be fine. The check engine light came back on when I stopped to fuel up. A little unnerving driving 300+ miles with a check engine light on.
Celeste KSite manager was a little unfriendly.
Andrew MEasy to pick up but the process was a bit confusing.
Courtney MThis old biker and his sidekick were really grumpy and threatening.
rick eThey were very friendly, helpful and accommodating. It was a great experience. Super easy to pick up and drop off with ease.
Claudia CAlways fast and friendly .
Melvin MThe Tooele shop was fantastic!! Best u-haul experience I have ever had !!!
Karen PRude manager and didn’t even have the equipment that we reserved.
Justin WNothing! Everything was great!
Roxanne WThe two gentlemen in Tooele that helped me were extremely helpful and accommodating. I was sent to their location an hour away from CLEARFIELD and they stayed after hours to wait for me. THANK YOU!!! I highly recommend this U-haul location. Stay away from CLEARFIELD. They are poor communicators and do not seem entirely truthful with their customers. They also don’t seem to care about their customers and are more than willing to tell you to take it or leave it without any sense of empathy.
Jon TEverything was so smooth no improvement needed
Brenda DKeep doing what you’re doing!
Chad GThe truck is very old and the cloth on the top of the dashboard is coming off. it was not clean. We had trouble getting the ramp out and in. it was a very rough ride. Would only recommend because it is the only one available in town.
Mary LIt was nice to bring it out but when you have somebody that take advantage of you to use the U-Haul and never take a back when you tell him to that's messed up
Alice LSincerely one of the best U-Haul experiences. Justin helped us. He was awesome.
Mark RTell the employees to be honest and not rent a trailer without a left running light, brake light or blinker. We were told all lights, work and they did not. Had to drive from Utah to AZ with ONE brake light, running light, and blinker. Terrible customer service received when calling the customer service department.
Christy WThis is a very busy lube center and when I dropped off the rental truck, the guy in charge was dealing with a job in the garage AND customers in the office like me. He was too busy to spend time inside, but was friendly enough to get the job done. He followed up later with an email receipt as he promised.
Mark VI dropped the vehicle over the weekend so I did not speak with anyone, or go into the business, I did receive an email saying that my transaction was complete which was helpful
Michael MThe text I received to verify the car hauler was not the one that was at the place I picked up. The one in the picture was in a garage in a different location, that's why I did not verify the text. Everything worked out. Thanks Kristie
Kristie WGreat item
ENRIQUE FThe staff was great. I was going to use mobile but they saw me out there and got me taken care of right away. I had to sweep the box out before I used it. Lots of dirt and leaves and other garbage.
Bradley HThe business helped out secure and then unload the trailer from my truck. Very helpful and will do business again.
stephen rjust be you good job
Lee WNot one thing
Melvin M