Customer did not leave a comment.
KENNETH J
Customer Reviews for The Mail Box Store Of Fort Myers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible experience. 30 days in advance I had scheduled my pickup for A Sunday at 9am in Bonita Springs fl & the day before my pickup in the afternoon a U-Haul place in the town 30 minutes away left me a message that my reservation for Sunday was cancelled in Bonita Springs because they would be closed and I had to go to the U-Haul in the town 30 minutes away in ft Myers to pick it up before they closed that day or wait until Monday to pick it up which would have screwed up my whole move. So we raced up th the ft Myers U-Haul and arrived 15 minutes before they closed.
KAREN COverall experience with exception truck could use a little maintenance, but nothing too serious
TRAVIS TThe parking lot was very tight not easy to maneuver around when youre picking up a car trailer The tires on the trailer needed to be replaced
PAUL SStaff did not help attach the trailer, very difficult to do solo.
KEVIN KLos que atienden ahi no tienen buena vibra cambien de personal.
VICTOR PKeep up the great work
ROBERT MFriendly service
EDWARD WTrailer is great good condition ,just needs WD-40 or lubricant spray on moving parts
JOHN HGreat location!
Miguel ROk
FRANCISCO Mexcellent customer service, great team
REYNOLD EGreat location and friendly caring staff.
JOSEPH BVery efficient and professional check in process. Great experience beginning to end.
JOHN CStop charging people a “cleaning fee” we swept that damn U-Haul and it was clean and still got a cleaning fee
DANIEL MEverything was good, one exception was the vehicle had less than a 1/4 tank of gas (60miles) and I was about to leave on a 200 mile trip. Should be a full tank imo. Or at least over half 1/2 a tank.
ROY MThis was a mobile service drop-off so there were not personal available. I was very confused as to where to drop the vehicle off since this was in a shopping center and some of the vehicles were parked at opposite ends of the parking lot. The UPS mail box located in the lot was deceiving also since a quick glance would tell you that this was likely the drop box to leave the key. I do like the mobile option though.
robert aGreat service wonderful depot to deal with.
JAMES BThe vehicle had a serious exhaust leak, filling the cabin with extremely strong fumes. This vehicle should have never been rented. Thankfully I was able to drive with all windows open and only had to go a short distance.
EDWARD WI have used this location several times. Very easy to work with and quick in and out.
NATALIA ASeal the interior of your moving trucks to prevent leaks that allow customer goods to get wet.
MEGAN MThe truck did have trash in it from a previous renter, some water bottles and a juice too while some were visible. visibly in the cabin. The other seats popped out when you drove.
Clint SCheck gas with customer to confirm when picking up vehicle
SHELLY DThe van wasn’t very clean when we picked it up. There was dog food and poo(?) in the back. The pictures on the app weren’t the correct pics (the spot that said rear showed the front of the van, the spot that was supposed to show the inside showed the outside & the pic of the dash showed the wrong amount of gas. ). The mobile check in/out process took way longer than necessary. We’ve used U haul several times the last couple of years, but never used this location before. Probably won’t again👎.
Matthew NVery friendly rep. Super nice guy!
DALE DThere is just a lack of space for vehicles/trailers, but otherwise it is great.
BRAD WNothing you guys was great from beginning to end thank you
RAFAEL SI expected a ramp would be available on the truck. It was not and may my move more difficult.
RUDOLF HThe staff was very unfriendly and unwelcoming.
William LSmall storage lot and they wont help me back a trailer intoa small parking stall.. He was frienly the next day when i dropped off the 26 ft truck.
DREW Sdid a great job in getting me set up and on my way
EDWARD HNo suggestion
LOURDES BThe location was okay, The trailer should've had a hand crank /wheel to make it easier to hitch & unhitch the trailer. I also had a blowout (tire) on the interstate. So, the equipment wasn't well maintained.
JOHN HI used the Palm Beach location then you changed it day before to Colonial. 20 miles out of my way! Inconvenience and cost was 20 dollars more! Not happy!!
PAUL ZDifficult to find as U-Haul sign was small. Although in the same plaza, the equipment is located in a separate and tight parking lot after an intersection that’s 100+ yards away and by a Domino’s pizza with their own heavy customer traffic exiting into this lot. Google Maps verifies this. Most importantly, you are on your own to do the hookup and taillights verification. Upon return, the drop was difficult to back in with traffic and one driver was very vocal. Otherwise the clerk was nice and to my surprise they included U-Haul blankets for free. Seven in my case which I didn’t need or even had space for so blankets had to go in the car. I’ve used U-Haul dozens of times with three kids through college, apartments and homes. This particular rental was highly irregular.
Mark Fthe truck brake are not working properly, the truck only slow down but don’t stops when you hit brakes . the accelerator also seems to be touch when barely touching the accelerator the trucks jumps and moves really fast
ROBERTO JThe driver side seat adjuster was not working. Could not lift up to see well. First, the pressure tire sensor came on, then there was heavy rain, and the traction control plus the engine light began blinking. Lastly, the transmission would not change gears. I notified the person in the store of the issues.
Lisa PThis uhaul experience has been the worst customer service experience I have ever had. I was scheduled to pickup my truck at 1pm but arrived in florida early after driving straight through from Massachusetts. After calling customer service to see if any other trucks were available for an earlier pickup, i got a new pickup location and drove there. Upon arrival, it was unclear how to access the vehicle as all the directions and photos were outdated. Once finding the lockbox, it would not open even after trying multiple combinations given by the customer service representative i was on the phone with. They told me they could not do anything about this and I had to wait until the next day to get a truck. This extended my stay and cost me extra money and time. I then arrive to the pickup location the next morning and nobody was at the business and I AGAIN could not get a truck and had to drive to yet another location. This was beyond frustrating and the customer service throughout was horrible. A slight discount is like a slap in the face for how awful this experience was. After this I will absolutely never be using uhaul again.
Sean SThe app was glitchy and didn’t work, reservation was cancelled set me back hours, returned truck and app kept crashing never again
TYLER BAlways an easy in and out have rented here many times
Natalia AThe guys at this place were helpful and very professional and very kind!
CHERYL cThe 10’ truck was clean inside. However, as I was more than two third towards my first pickup location the check engine light kept coming on and off and the vehicle struggled to avoid stalling at traffic lights. By putting the truck in neutral at these spots, I was able to avoid any engine stalls.my journey was less than 20 miles round trip so I kept on my mission. The outside rear view mirrors were frozen and not able to be adjusted. Clearly, the truck was not in a rentable condition mechanically when I took it and it should not have been allowed to be available in its condition. Moving things is stressful enough. The truck’s mechanical condition at the time of rental should not have been a concern, yet it was, which made our rental experience highly unsatisfactory. I will have to think twice before I rent with U-Haul again.
DAVID NGreat experience, no problems at all
David BIn and out. This location respects people’s time. 100% recommended
jarrell hThe best and great price.
Jose RAfter completing the paperwork in the store, I was sent out on my own to hook up the trailer. I had questions about connecting and had to walk across the parking lot to go back into the store and request that someone come out to check that I had correctly hooked up the trailer. I think it would benefit both the merchant and the customer if someone from the store would make it a regular practice to come outside each time and make sure the customer can operate the equipment properly.
Daneen CNa
TERRY DThe interior of the vehicle needed to be cleaned. There were some apparent spillage along the inside walls And what appeared to be an oily substance near the rear closing door area
William FExcellent client service. Very friendly representatives. I completely recommend them.
Leonardo CGreat experience will definitely rent from this particular location!!
Ross T