Nothing the service is always great. The owner is friendly. It’s a great experience.
DOUGLAS S
Customer Reviews for The Mail Box Store Of Fort Myers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the truck on Sunday, not Monday. The U-haul app would not allow me to "return vehicle." It would not scan the barcode. I entered the mileage, gas level and date/time of return into the app, and the app kept spinning and wouldn't process. After 30 minutes of this, I put in the keys in the drop box and left. I was charged an extra day.
Catherine JDifficult to identify
Liza SCustomer service was great treated me respect even though I wasn’t at my best. Was frustrated with another company that didn’t provide me with truck and equipment I had reserved for an out of state move. With your company I was to a truck and a car trailer at the last minute. I give 10 stars on the service provided to me. I will continue to use your services when needed.
Madelyn Ci recommended a 10" foot truck and it didnt look like 10" foot truck and on the back of the truck never wasn"t clean and the cup holder was durty it look like black coffe and they didnt clean it we put our phone there a my iphone was stuck and it was stuff brown stuck on my phone and all over my ears and sticky and i found cigarette around edge of both window door and i dont smoke
Osvaldo LGoood
keyler pThey were closed
rick mThe check engine light and tow haul lights were lit. The vehicle was filthy in the cab area. The air conditioning did not work. The staff at this location are awesome, but the truck was a disappointment.
Kathy GConvenient location with easy pickup and return. Limited sizes of vehicles but it worked for me.
Cathy WThis location charged me for refueling even though I refueled the truck a cross the street before turning it in. No way to keep customers.
Peter DDid not have the hand truck or 4 dozen blankets we had reserved. Made me hook up the car dolly without even an offer of assistance.
Todd BThe engine didn't run the way it should. The engine chugged and almost quit many times when coming to a stop and then accelerating. The service engine light was on on the dash. The Air Conditioner did not work, it blew nothing but hot air. I feel I should have been given a discount, I mentioned a discount to the manager but wasn't offered one.
david jThe trucks let me know there was a dealer in the area. But there was no signage to tell me where the office was located. We looked it up on the Internet and then called to find the location of the office. Super nice guys 🤩🤠
LESLIE OI was very happy with the customer service at that location.
Rodney RThe van I requested was not available but an alternative unit was fully acceptable. Staff was very friendly and helpful.
James SExcellent
Roger BNothing that I know of
Jerry MGreat service!
brent mWe love renting our van from the place we rent from. They are AWESOME!
Lateasha GEasy access to equipment and knowledgeable staff make the experience smooth. Rented an enclosed trailer which was clean and easily hitched. Would highly recommend this U Haul location.
Wayne FLet me tell you, I was about to lose my mind due to an Enterprise truck rental fiasco and the guys at this location were fantastic I would definitely go back and recommend this location to anyone who asked about r even doesn’t. Thank you Thank you guys for saving the day and my sanity
Timothy HLove this location.
Lateasha GThey charge me $30 in gas but when I picked up the truck it was between a quarter of a tank and E and that’s exactly where I brought it back at
Toni SThe last one resin should of swept the truck some garbage but it was ok
Sean SOne of four tires had two screws in and was low on air as soon as I made it home. I fixed myself and send photos to the rental location for which there was no reply at all...........................poor experience.
Kenneth EIt’s all right
David PThe Indian gentleman at the store was very unprofessional, rude, undermining, and dismissive.
Donna CThe truck was delivered to me dirty, it had an oil change notice, it was not the best vehicle.
Daniel CWe thought everything went. We were very pleased with the process of renting and returning the vehicle. The sales associate was friendly and helpful.
BEVERLY MAmazing service. Thanks!
KYLE NThe truck has multiple dents in the side. In addition, it was left up to me to fill up the truck. The previous person left it close to empty. When I stepped in the truck, it said there was only 35miles left till empty.
Christopher HThe person who gave us the keys was extremely rude and did not inform us they did not have the items we requested (Dolly). They were rude, unhelpful, unprofessional, and made the process very unsettling. I left worried I would be overcharged for things that were not our fault. I definitely will not be renting a truck from their facility.
Krystal HReservation was not ready on original date. No call, no email. This cost me 120$ in movers who couldn’t get to work Thursday afternoon. Customer service guaranteed that I would get a discount at time of pickup. None was offered nor given upon request. Merchant was not helpful nor cared to look into my claim. Customer service made no notes in the system as promised. Equipment requested wasn’t ready.
Carlos LTrailer was pretty bad condition lights don’t work welding bracket falling off this trailer should be out of market
Michael GAt the drop off location my wife returned the truck with the same amount of gas when the truck was pick up and I was charged $22 dollars I don’t think this is fair what can you do you can give me back my $22 dollars
JHON SIt wasn't the people at this locations fault however the pick up location was far away from where we reserved the truck and where we usually pick it up from. Found cigar garbage under the seat and the check engine light was on. Thankfully nothing happened on our trip.
Lori ARemove the open Uhaul brand lock which was attached but no key was given to us. It's an accidental locking, locksmith fee, delay & frustration waiting to happen to your clients.
Linda MHard to find , butt very helpful staff
brian sHave staff to help hook up trailer.
Dino PJust drop truck no staff contact
Jose M