Customer Reviews for The Mail Box Store Of Fort Myers
(U-Haul Neighborhood Dealer)

155 reviews

10676 Colonial Blvd Ste 30   Fort Myers, FL 33913

(239) 693-8087

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 693-8087

10676 Colonial Blvd Ste 30
Fort Myers, FL 33913

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good job

Angel M. 
Rating:
5.0

Great service, nice, A-1

Jeffrey D. 
Rating:
3.0

Customer did not leave a comment.

steven A. 
Rating:
5.0

Very nice and courteous agent quick service, clean truck, very good rates on the rental, good location and the business is well-stocked I had to recommend this U-Haul truck rental store

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

jose F. 
Rating:
5.0

Give a 4 hour window for returning vehicles. Almost impossible it returned by 9:00am after driving for four days straight.

Michelle P. 
Rating:
5.0

Stock up on moving blankets

Scott T. 
Rating:
4.0

I picked up my U-Haul on a Sunday and the store was closed, so I had a real problem trying to get my key out of the lock box. I will not schedule a pickup when the store is closed.

Edward Z. 
Rating:
5.0

They were very easy to work with.

doug B. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
4.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Helped me back trailer in and unhook. Friendly.

tom B. 
Rating:
3.0

Customer did not leave a comment.

Lakeshia D. 
Rating:
5.0

Fuel gauge did not work so didn't know if I started with a full tank of gas and didn't know if I would run out of gas at any time

Victor R. 
Rating:
5.0

Very good customer service. Easy check in and check out

Dean H. 
Rating:
2.0

I was missing the furniture pads and was charged for them

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Dan O. 
Rating:
5.0

Customer did not leave a comment.

Bonnie W. 
Rating:
5.0

Customer did not leave a comment.

DON D. 
Rating:
5.0

My location was switched around, but in the end I was happy with the location and the owner was super kind.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Muhammad S. 
Rating:
1.0

I was told that my issue would be resolved with a full refund or a rescheduled date to use the uhaul yet I didn't receive either (only received a partial refund). The customer service took way too long only to get absolutely no where. After multiple contacts I simply gave up. I definitely would avoid purchasing from uhaul ever again. I don't mind the partial refund but I hate that they lied and said I would get a full refund or get to reschedule my uhaul.

Nicole A. 
Rating:
1.0

Scheduling of rentals . I booked a van for under $100 with 100 miles only to arrive and be told we don't have that and that next size up that we have is a 15' and that was a 50% Increase on the original price . No offer of a discount only a sorry this is all we have basically a take it or leave it .

camron V. 
Rating:
2.0

Bad customer services

Ramset D. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Thanks

AGENOR C. 
Rating:
5.0

El servicio es muy bueno. Los vehículos son muy limpios, los empleados son muy eficientes y amables.

luis L. 
Rating:
4.0

Customer did not leave a comment.

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Continue to give great service!

GLADYS J. 
Rating:
5.0

Great staff

Tony O. 
Rating:
5.0

Customer did not leave a comment.

Johanna M. 
Rating:
5.0

Customer did not leave a comment.

Erna W. 
Rating:
5.0

Customer did not leave a comment.

charlse B. 
Rating:
3.0

Unable to use the smart phone application even though my phone indicated that the rental had been paid

Jon H. 
Rating:
5.0

Clean the equipment truck was very dirty had coffee stains all over the steering wheel very sticky. The floor was dirty with sand and candy wrappers. Truck was not clean.

Gilberto R. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

guiosky T. 
Rating:
4.0

My only complaint is that I ordered a moving dolly and was told that it was in the truck. I had left and driven to my destination and found that they had forgotten to include the dolly and had to drive back to retrieve it. I asked to get a discount on the mileage and gas because it was over 10 miles at my expense, but was told that they apologized and took the blame for not providing the equipment, I would still be responsible for the expense. I would have hoped they would have at least covered the milage seeing it was their fault.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Oscar H. 
Rating:
5.0

Customer did not leave a comment.

Clay H. 
Rating:
5.0

Customer did not leave a comment.

Brendon K. 
Rating:
2.0

When we got to the store the line was out the door. There were two cashiers and the only proactive cashier was a female. There were other uhaul staff walking around in a unlimited trickshot. Our requested truck was not available even though we had reservations. We had to drive 50 miles out of our way to get our truck. The mileage was not adjusted to our favor as we had to go in the opposite direction to get our truck.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

keith W. 
Rating:
5.0

The folks at this location were friendly and helpful.

Gary D. 
Rating:
1.0

Charges for four days but only needed it for 24 hours. Was told will receive no compensation for not using it the three additional days.

Anthony C. 
Rating:
2.0

I received the truck in a deplorable condication. A strong smell of marijuana, the seats were dirty, and yet was placed in my paperwork a mileage almost 100 miles more than I was delivered the car. Pessima experience, and I hope i don't need vehicles from this Uhal unit again

Saulo B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Very friendly and helpful! Thank you

Stephanie P. 
Rating:
5.0

They were very professional and caring.

Vito K. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Kristin C. 
Rating:
5.0

Great customer service! Very helpful, attentive and fast! Best U Haul experience I have ever had!👍

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Melvin K. 
Rating:
5.0

The Dodge Ram I rented was off the chain (amazing)

Shannon G. 
Rating:
4.0

Customer did not leave a comment.

Ethan D. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Very nice staff

LINDA G. 
Rating:
3.0

The local agent was very helpful. The transaction went smoothly. The van I rented was very dirty, including food, and food wrappers, sand and pebbles through the back area.

FRED B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
2.0

First two trailers did not have working brake lights/turn signals. Had to rent an enclosed trailer which was supposed to be cheaper. Did not order or take a 2-wheeler but was charged for the trailer that did not have working lights and was charged for a 2-wheeler. Would like to see this corrected and receive a new receipt

brian B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
2.0

Not a full service location, which should be noted when looking for a "nearest" location.

DWIGHT G. 
Rating:
5.0

The gentleman who waited on me was great and the van was comfortable and in great shape. We will rent here again in the future when we need more room to pick up our special finds.

KENT W. 
Rating:
3.0

This is a new drop off location closer to home which was nice!

Kristin C. 
Rating:
5.0

This was the first Uhaul rental we've experienced in the past year (and we've had DOZENS, after a cross country move last summer) that was pain free. Thank you. FINALLY.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

everything was great thank you

CAPHEION G. 
Rating:
5.0

Customer did not leave a comment.

Jimmey S. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Customer did not leave a comment.

marcus S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Edna E. 
Rating:
5.0

The staff is always helpful and ready to please

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Xavier B. 
Rating:
5.0

Excellent service. I will rent again this coming Friday.

XAVIER B. 
Rating:
5.0

Customer did not leave a comment.

EDDIE W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Maintain the trucks better. The truck I used was out of alignment and I had to fight to stay on the road for over a 1000 miles. Not good! And it drank gas like it was dyeing of thirst

MICHAEL C. 
Rating:
5.0

Service from the employees was outstanding

JOHN M. 
Rating:
2.0

My contract gave me a different location than the app - which I needed to use for the after-hours drop off. The drop off location was strange in that I parked the truck in one lot and had to find the small store front where i could drop the key. Very hard process compared to after-hours rental car returns which i do often.

Steven M. 
Rating:
4.0

Everything was good and the customer service person was very polite.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
2.0

When reserving a vehicle have it at that location . Don't the day before pickup,change location miles from original reservation.

donald G. 
Rating:
1.0

El Empleado es una Mala persona muy grocero

DAIMY R. 
Rating:
5.0

Excellent team to work with in the return of our vehicle following a three-day, 2,100 mile trip!

BRENT M. 
Rating:
2.0

No one there to drop trailer off to on a Sunday. Everything was online.

rita R. 
Rating:
5.0

Rates should be standard and not charged by mileage. The mileage should be included with rate especially that the gas tank need to be filled when returned.

KATELIN L. 
Rating:
5.0

Customer did not leave a comment.

LIBBYANN W. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

The owner was very pleasant and provided me with explanation of the rental process.

Phillip H. 
Rating:
2.0

Customer did not leave a comment.

RYANL S. 
Rating:
5.0

I reside in Broward County.

Kenneth C. 
No reviews have been submitted for this location.

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