Customer Reviews for The Mail Vault
(U-Haul Neighborhood Dealer)

188 reviews

5834 Monroe St Suite A   Sylvania, OH 43560

(419) 841-6174

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 841-6174

5834 Monroe St Suite A
Sylvania, OH 43560

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The employees at this facility were friendly and helpful; however, they did not inspect the vehicle prior to me departing and we attempting to inspect it as I was preparing to drive the Uhaul away. I thought this was unprofessional and unsafe.

Rory K. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
3.0

The Mail Vault was closed, the web site was not easy to navigate thru once and finally in it worked well with my I phone 8 , my wife's I phone 11 would not download for the photos that were nessarsary to complete the process, also I dropped the truck off on Saturday there was no phone # to reach anyone for assistance also there was no way to lock the box of the truck which has the 3 dozen furniture pads and dolly inside, I understand it being a holiday weekend but not to have an emergency assistance # or a way to lock the box is a poor way to run a highly respected business.

James M. 
Rating:
5.0

Customer did not leave a comment.

Desiree F. 
Rating:
4.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

excellent people

larry V. 
Rating:
5.0

Customer did not leave a comment.

Bethany W. 
Rating:
4.0

Thanks to the nice lady that checked me in. She had to attempt the input of data regarding my return like three times before she could get the web to accept it. She did not complain but I wonder why an employee has to use their personal cellphone to input job-related data. P.S: I returned the truck with a full tank.

Louis K. 
Rating:
3.0

The online check in was too challenging and I gave up and went inside to do the check in. I am so glad I did! The woman inside made my experience a ton better than it would have been with an online check in. She was friendly, kind, knowledgeable and helpful. She made my experience an 8/10 and I wish I would have skipped the online check in altogether. Probably would have been a 10/10 at that point!! Great people make a company great.

MELANIE R. 
Rating:
5.0

Nothing

James F. 
Rating:
5.0

Customer did not leave a comment.

george O. 
Rating:
5.0

Great job

Deborah S. 
Rating:
5.0

Very helpful agent. Thank you.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA A. 
Rating:
1.0

First of all they say not to use a prepaid card which I did not and it still charged me $209 which is money I needed for the move I waited an hour and a half after I had signed for my rental my movers were coming from Columbus to help me move and waisted my time as well as there's to get the problem resolved which it did not I will never go here again

Tanika B. 
Rating:
5.0

dont change anything-- nice , professional and good quality

JEFFREY B. 
Rating:
1.0

The man that I spoke to on the phone at this location was immediately SO rude for no apparent reason! Our original pick up location was different, but because someone was late returning their truck, we had to drive 40 minutes to Mail Vault for it. He tried arguing with me about this and I'm not even sure why? We, the customers, were the ones who had to drive 40 minutes ONE WAY for our truck on our MOVING DAY! He called me when we were on our way JUST to argue about our reservation. He also did the same to the very nice lady at the U-Haul our truck was originally suppose to be at, and hung up on her. I will never return to this location for anything. We were supposed to have a discount applied at our drop off, and it wasn't.

Miles P. 
Rating:
5.0

Made the drop off easy!

Rita B. 
Rating:
5.0

Website is not user friendly.

Brenda M. 
Rating:
5.0

Not a thing! Thank you for making this task easy!

Donna M. 
Rating:
4.0

Have a way to extend time alittle. Also, key did not fit in return box.

John M. 
Rating:
3.0

It was completely a touchless process to return the truck. Everything was completed through the UHAUL phone app.

carol D. 
Rating:
3.0

Customer did not leave a comment.

NARVIE M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

The owner/U-Haul representative was extremely helpful!!!

Jerome H. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

barb S. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
5.0

fast easy service

Tom K. 
Rating:
5.0

Customer did not leave a comment.

TRACEY B. 
Rating:
5.0

This location was great!

Joseph M. 
Rating:
1.0

I rented a car dolly. Used it, and returned it after hours, just a few hours after I rented it. I got a call today from the guy at the rental place claiming that I never returned the trailer. He kept saying he couldn't find anything on his cameras about me returning it. I obviously returned the trailer, so I hung up on him and have not heard back. They will not get my business again

DREW K. 
Rating:
5.0

Renting from Uhaul was so quick and easy! The van was perfect size for what I needed and I got the job done quickly. I rented the van to pick up flooring and plywood. Great price, cheaper than having it delivered and didn't have to wait longer to have it delivered. I also added the insurance plan which was still cheaper than store delivery! Would do it again and would recommend to someone who doesn't have access to a truck.

Leah O. 
Rating:
3.0

It took about a half an hour for the smartphone app to send me the combination for the lock box. That was frustrating.

andrew W. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Trailer was not swept out. If was full of leaves and dirt.

Jeff N. 
Rating:
5.0

The only item missing on the new truck I rented (only 1,947 miles) was cruise control. This would have made the highway drive so much easier.

Jeff M. 
Rating:
2.0

The employee at the location seemed very confused.

Erika W. 
Rating:
5.0

Very, very helpful!!!

jody C. 
Rating:
3.0

The vehicle didn't have a full tank, I checked and thought the gauge was indicating a full tank, but when I filled it the first time, for sure it was 1/8 low. Also it came with a lock on the back and the little key with truck was suppose to operate the lock, but it didn't

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Dario R. 
Rating:
5.0

Customer did not leave a comment.

Dario R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

the employees were very helpful and nice

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Calvin D. 
Rating:
5.0

I wasn't told that I need to check in online

douglas F. 
Rating:
5.0

The person at The Mail Vault was very nice and helpful. Made the process easy.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
1.0

bad experience from initial phone call to pick up

mary ann G. 
Rating:
5.0

Great service

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane M. 
Rating:
5.0

Perfect location for smartphone pickup!

Anne P. 
Rating:
1.0

Why was I charged a $25 cleaning fee? There was nothing in there except furniture. I am disputing this charge Please reverse the fee Carey

Carey B. 
Rating:
1.0

Ed the owner was not prepared... At pick up or drop off... Was very rude. Absolutely the worst uhaul experience I have ever had!

Kim K. 
Rating:
3.0

Customer did not leave a comment.

john W. 
Rating:
4.0

Customer did not leave a comment.

Yvonne J. 
Rating:
5.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

Customer did not leave a comment.

JOSH J. 
Rating:
5.0

Ed did us an excellent job procuring us a truck at late notice. Ed sowed great professionalism in his job.

James W. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

KEEP UP GOOD WORK

JEFFREY B. 
Rating:
5.0

Give better information where the location is

gregory B. 
Rating:
5.0

Customer did not leave a comment.

kasuntheia H. 
Rating:
5.0

Customer did not leave a comment.

lori F. 
Rating:
5.0

this is a small operation and ed has to run it by himself, he does very well, had no problems

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Did not put my mileage in correct and i called uhaul to fix the issue and spoke with a rude person named sarah. I will never rent from uhaul again and i will tell everyone how rude the staff was when you made a error and took extra money out my account

Nicole C. 
Rating:
4.0

Customer did not leave a comment.

Scot R. 
Rating:
3.0

Was not the dealer we made the reservation with, I am the customer and should be able to select where I shop!!! Mail Vault is slower than slow, traffic in that area is horrid. If I can't choose where I pick up my truck then wontbua Uhaul. Ran into an emergency, called customer service was hung up on twice, third time I called was told they would call back with roadside assistance information in 15 minutes, called back 39 minutes later, she said she was still trying to reach someone at customer service. By this time we had resolved the issue. If this is the new Uhaul you can keep it

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

frederice F. 
Rating:
3.0

The Employee had a very difficult time on the computer but did an excellent job helping with the trailer

winfried B. 
Rating:
5.0

Did online drop off

Peter H. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

dan J. 
Rating:
5.0

Customer did not leave a comment.

Larraine F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

The horn on the vehicle was very easy to activate, It seems that all you had to do was put the lightest of touches on it to make it honk.

sarah S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Way too many issues with renting this equipment. Perhaps it was all the rain. It took 2 days to complete charges. They had to keep requesting my credit card information. Plus I was over charged. Changed trucks 2x. Equipment clean; however, there was a leak last in the truck. Damaged my mattress. Over all process took several hours. Nice people though. Very apologetic.

KEISHA M. 
Rating:
5.0

Didn't meet with anyone, but easy drop off and no issues.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

megan K. 
Rating:
4.0

Somebody had called off on a Saturday so it was very busy. I was patient, but felt the lady working was very stressed out.

juli S. 
Rating:
3.0

Customer did not leave a comment.

Dan G. 
Rating:
1.0

The person working there is over whelmed . It took a hour to pick the truck up and 30 mins to drop it off .. poor customer service..

JIM E. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
3.0

I didn't drop it off here, I dropped it off at Jeff's Collision. Also, I didn't appreciate the screw up where I received a $800 invoice for not returning the truck when I had returned it on time.

Chad I. 
Rating:
5.0

Customer did not leave a comment.

chris A. 
Rating:
3.0

The truck that I was rented needs to be taken out of service or at least have the shocks and springs changed. I also want to contest the cleaning fee that I am being charged for. Not only did I have to sweep out the truck when I picked it up, but I also swept it out after I was done with it.

Daniel V. 
Rating:
4.0

Customer did not leave a comment.

HJM B. 
Rating:
3.0

Customer did not leave a comment.

Deborah D. 
Rating:
1.0

The person running the office had no idea what he was doing. Even though we had completed the express check in online, it took a very long time to get the truck. He told us we had to choose from $45 and $85 insurance even though we had written proof we selected the $60 insurance online. He could not tell us the difference between $45 and $85 insurance. When he gave us the total cost it was equal to the amount with $60 insurance. The truck had a broken windshield wiper. He told us there was no where we could get it fixed and if it started to rain to find a place to buy one and get reimbursed when we turned the truck in. Before we went to the truck he told us it had "about a half a tank of gas" and marked that on the contract. My husband checked the gas gauge and told him it had less than half a tank of gas. Incredibly the sales person told us the needle would go up when we started to drive. Since the sales person refused to change the gas gauge on the paperwork, my husband took a photo of the gas gauge and odometer reading. Despite this, we were charged for not filling the gas tank. We were rented unsafe equipment with incorrect paperwork.

Randy M. 
Rating:
3.0

It was a good experience. Thank you

Teresa W. 
Rating:
1.0

The sales rep was very very rude.. should have his license taken away

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

keith D. 
Rating:
5.0

The worker was a good guy who went out of his way to make sure I was equipped, got the items I had ordered, and was safely on my way. The truck was great!

PHILIP K. 
Rating:
3.0

Make sure the lights work

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
No reviews have been submitted for this location.

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