The employees at this facility were friendly and helpful; however, they did not inspect the vehicle prior to me departing and we attempting to inspect it as I was preparing to drive the Uhaul away. I thought this was unprofessional and unsafe.Rory K.
Trailer Rental & Towing in Sylvania, OH at The Mail Vault
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sylvania, OH 43560
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The Mail Vault was closed, the web site was not easy to navigate thru once and finally in it worked well with my I phone 8 , my wife's I phone 11 would not download for the photos that were nessarsary to complete the process, also I dropped the truck off on Saturday there was no phone # to reach anyone for assistance also there was no way to lock the box of the truck which has the 3 dozen furniture pads and dolly inside, I understand it being a holiday weekend but not to have an emergency assistance # or a way to lock the box is a poor way to run a highly respected business.James M.
excellent peoplelarry V.
Thanks to the nice lady that checked me in. She had to attempt the input of data regarding my return like three times before she could get the web to accept it. She did not complain but I wonder why an employee has to use their personal cellphone to input job-related data. P.S: I returned the truck with a full tank.Louis K.
The online check in was too challenging and I gave up and went inside to do the check in. I am so glad I did! The woman inside made my experience a ton better than it would have been with an online check in. She was friendly, kind, knowledgeable and helpful. She made my experience an 8/10 and I wish I would have skipped the online check in altogether. Probably would have been a 10/10 at that point!! Great people make a company great.MELANIE R.
Great jobDeborah S.
Very helpful agent. Thank you.KATHLEEN M.
First of all they say not to use a prepaid card which I did not and it still charged me $209 which is money I needed for the move I waited an hour and a half after I had signed for my rental my movers were coming from Columbus to help me move and waisted my time as well as there's to get the problem resolved which it did not I will never go here againTanika B.
dont change anything-- nice , professional and good qualityJEFFREY B.
The man that I spoke to on the phone at this location was immediately SO rude for no apparent reason! Our original pick up location was different, but because someone was late returning their truck, we had to drive 40 minutes to Mail Vault for it. He tried arguing with me about this and I'm not even sure why? We, the customers, were the ones who had to drive 40 minutes ONE WAY for our truck on our MOVING DAY! He called me when we were on our way JUST to argue about our reservation. He also did the same to the very nice lady at the U-Haul our truck was originally suppose to be at, and hung up on her. I will never return to this location for anything. We were supposed to have a discount applied at our drop off, and it wasn't.Miles P.
Made the drop off easy!Rita B.
Website is not user friendly.Brenda M.
Not a thing! Thank you for making this task easy!Donna M.
Have a way to extend time alittle. Also, key did not fit in return box.John M.
It was completely a touchless process to return the truck. Everything was completed through the UHAUL phone app.carol D.
The owner/U-Haul representative was extremely helpful!!!Jerome H.
fast easy serviceTom K.
This location was great!Joseph M.
I rented a car dolly. Used it, and returned it after hours, just a few hours after I rented it. I got a call today from the guy at the rental place claiming that I never returned the trailer. He kept saying he couldn't find anything on his cameras about me returning it. I obviously returned the trailer, so I hung up on him and have not heard back. They will not get my business againDREW K.
Renting from Uhaul was so quick and easy! The van was perfect size for what I needed and I got the job done quickly. I rented the van to pick up flooring and plywood. Great price, cheaper than having it delivered and didn't have to wait longer to have it delivered. I also added the insurance plan which was still cheaper than store delivery! Would do it again and would recommend to someone who doesn't have access to a truck.Leah O.
It took about a half an hour for the smartphone app to send me the combination for the lock box. That was frustrating.andrew W.
Trailer was not swept out. If was full of leaves and dirt.Jeff N.
The only item missing on the new truck I rented (only 1,947 miles) was cruise control. This would have made the highway drive so much easier.Jeff M.
The employee at the location seemed very confused.Erika W.