Customer Reviews for The Mine
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy pickup and the lady working the location was super friendly and very helpful.

Rating:

5.0

a little disappointed I was charged double for returning a little last the return time.

Rating:

5.0

None

Rating:

2.0

We were unclear where to park. There were trucks in the grass that was confusing.

Rating:

3.0

This location was closed on a Saturday morning when I picked up. So I have no idea. The pick up worked out fine. But it was tedious. I rented from a location in central Denver 12 days prior to the move- the day before we were to pick up they moved my pickup to monument Colorado-50 minutes away from our original pickup location. We passed many U-Haul stores on the way. It was terribly inconvenient AND the price was not lowered. It added over an hour to our already long day. Was given no explanation other than that’s the way it is sometimes. The truck condition was fine. Just a hassle at the last minute

Rating:

3.0

The truck was there, but the moving blankets and dolly I requested weren't. I had to drive another 30 minutes in the opposite direction from my house to a different uhaul location for the items. This location also had trucks available which made me wonder why I picked up the truck at the first location in the first place.

Rating:

5.0

Thank you!

Rating:

4.0

The gentleman there did his best to help us sort out the confusion caused by U-Haul messing up our original reservation. Although I still don’t know why dropping the truck off at the location I requested was such a hassle (no fault of the employee working. This was all on U-Haul).

Rating:

5.0

Super easy transaction. Easy pick up and drop off and you can’t beat the price.

Rating:

3.0

Make sure actual mileage recorded on vehicle.

Rating:

5.0

Very professional and courteous staff.

Rating:

5.0

N/A

Rating:

5.0

Customer service A+

Rating:

1.0

I filled up fuel more than level I originally received the truck at but was still charged a gas fee.

Rating:

5.0

Nothing it was good

Rating:

4.0

We did not realize that the drop off location was right next to a school. Our drop off time was 3;00 right when school was dismissing and the traffic was terrible to navigate when you are not used to driving such a large vehicle. This should be noted and people would most likely try to avoid that particular drop off time.

Rating:

3.0

Truck was filthy. Looked like it had driven thru a concrete mixer

Rating:

5.0

Could not be better

Rating:

5.0

The U-Haul representative was very helpful to me. I wish I knew his name.

Rating:

5.0

Weather was the big factor and you can’t control that. There was ice all around where the truck was parked. The tire pressure light was on too.

Rating:

3.0

When picking up my vehicle, it had 1/8th of a tank of gas. When I asked the U-Haul employee if I was expected to fill the tank up once I was done they stated I only needed to have as much gas in it as when I picked it up, so 1/8th of a tank. When I proceeded to drop the vehicle off at the end of use, I returned it with the same amount of gas as when picked up, 1/8th of a tank, but I was informed I was going to be charged around $16 for the additional gas that it was missing, plus a $30 gas convenience charge. To avoid these charges I then went to a gas station nearby, put $16 worth of gas in it, which then doubled what was in the tank when I first picked up the vehicle. I absolutely felt scammed and won’t be retuning.

Rating:

5.0

Very good customer service

Rating:

3.0

I didn't care for the remote drop off. I arrived at 3:30 in the afternoon and did not see a human. While ok not great.

Rating:

1.0

I couldn’t access the truck because the keys were not in the lock box. I couldn’t speak to anyone onsite because it was a weekend and no one was working. After reporting this to customer service, no action was taken for almost 2 weeks. Then all I got was $50 back from my prepaid $125. Horrible experience, won’t ever try to use them again.

Rating:

5.0

A lot of representatives on the phones are very unprofessional.

Rating:

3.0

No personnel were there. Some uncertainty about the process for dropping it off. Hope it got recorded correctly as being returned. Hard to recommend at this point.

Rating:

5.0

The U-Haul unattended drop off works excellent. This location was easy to get to and had a good cell signal to be able to take the photos and complete the return.

Rating:

3.0

Specifically asked for a truck with a ramp. On the phone and in person. Was promised one on the phone. Had to purchase a ramp on the fly to complete my move. Then was told no U haul has a ramp by the store manager. This is funny to me because…. Wait for it. I work d for a shop. And we rented u haul trucks. So I personally have slid the ramp into many many u haul trucks. In addition. There were approximately 30 moving blankets in the box of the truck. I almost left them on the side of the road. Took up about 1/5 of my moving space. Unhappy customer.

Rating:

1.0

Uhaul movers postponed us, then canceled on us. We were stuck with a truck we couldn’t use, and no movers. U-Haul refused to refund the cost of the truck we didn’t get to use.

Rating:

5.0

I was very happy with my experience at this location. Staff was friendly, attentive, efficient; the facility was nice and the parking lot was well maintained with no large potholes and was well lit for a night time trailer drop.

Rating:

5.0

I would like to thank Brian, the manager out of Denver, for his professionalism and helping us with our issue.

Rating:

3.0

Can’t book for early pick up at this location even when the website states you can. So we waited for an hour to get our truck. All of the information I provided on line had to be taken again in person. Seems like there’s a communication error btw app and facility.

Rating:

1.0

I rented online, since site is not staffed on Sunday. But, when I arrived there was no key for the truck in the lock box. A Uhaul person by telephone helped me to unlock all 6 of the lock boxes and no key in any. And, they are still charging me for the truck. Ha. My invoice says I moved the truck 0.1 miles. So they charged me for miles, $40 per day, insurance and roadside assistance, taxes and for pads that weren’t in the truck. Outrageous. Don’t rent from Uhaul, especially not this place.

Rating:

5.0

Great service! Quick and efficient pick and drop off!

Rating:

5.0

Easy to rent online, even easier to pick up and drop off, Looked at home depot to rent the same, cost was more and less time at home depot so glad to have u haul

Rating:

4.0

Hard to find someone to help at this location, but when you do, they are super friendly and have great customer service. My complaint is to Uhaul corporate. Fix your app. Very slow, crashed in the middle of checking in. I called the 800 help line and told it was a 20 minute wait. Very frustrating when this site has 24/7 check in, but you have to wait so long to do it.

Rating:

5.0

Great to work with the folks at the Mine. Interesting to see more and more of your trailers have little dings on the fenders?

Rating:

3.0

I tried to return the truck via the website/app. It froze at an uploading pictures moment and when I finally got it back going everything was gone and it said I had returned the truck. So I hope it all went through. Also this survey has a glitch, where if you pick not applicable it doesn't allow you to submit it.

Rating:

5.0

No improvements needed! Great location and price.

Rating:

4.0

The $20 after hours fee that you charged without telling me almost doubled the price of my trailer. Instead, you should have said, "Thanks for renting this trailer for a few hours at the end of the day and returning it promptly. Now we can rent it first thing tomorrow morning." Instead of creating a "win-win", this bogus after hours drop fee has soured me on UHaul. I will only use U-Haul only as a last resort. Congratulations. Enjoy your $20.

Rating:

5.0

My only complaint is that the owner didn't want to help shovel a yard and a half if dirt.

Rating:

4.0

N/a

Rating:

5.0

Excellent customer service and ease of drop off!

Rating:

5.0

No problems!

Rating:

3.0

It was easy pick up and agent was friendly and helpful. 20’ truck was great and performed well on trip. Only real complaint is the windshield was not cleaned and we had to work on it a bit on our first stop

Rating:

5.0

Same as above

Rating:

2.0

See Above comments.

Rating:

5.0

The truck was all ready to go! Pick up and return was easy and smooth.

Rating:

1.0

I reserved a truck for 9 am in Lakewood. You sent me two hours out of my way and nearly made me late for my movers. Again. I’m done with u haul.

Rating:

1.0

I was promised at LEAST a $50 credit. I’d like to change that to $100. I booked a location that failed to have a unit and so I had to drive over an hour away to get a unit. Not to mention I had to wait a long time for the employees to show up. The OWNER ended up showing up to get me connected. I was nearly late for my son’s graduation from college and had to waste MORE gas driving fast.

Rating:

5.0

Would have liked a full tank of gas vs. 3/8 full. Easier to pick up full and drop off full!!!

Rating:

3.0

The office at this location was poorly marked. We could see the trucks and trailers but there was no U-Haul sign on the building. The lady working there was very nice and helpful . What you do not ask in this survey….is what we think of your central reservation system ( the most important). That needs a LOT of improvement! It took us 3 attempts to get the trailer we needed. 1/ location change 24 hours in advance, way too far ( over 30 miles). 2/ told at the pick up ( also changed 24 hours prior!) that we could not rent what we had reserved…. That could have been figured it out at the time of reservation.

Rating:

5.0

This facility was clean and accommodating. The staff was knowledgeable, organized, very helpful.

Rating:

5.0

none

Rating:

5.0

It was quick and efficient. Just what I wanted for a short term rental.

Rating:

4.0

I was very upset when we checked in the truck using the U-haul APP. We were charged an additional $12 for mileage. We picked up the truck in Aurora at your location on Abilene. Drove the truck directly to our house in Aurora. Loaded the truck from our driveway, We then drove the truck to our address in Monument. After unloading the truck we drove the truck to your drop off location on Woodmoor. We were charged for additional miles. ARGH! Maybe we should have had someone deliver the truck to us and pick it up to avoid the additional miles that were not calculated correctly in your mileage plan, Since there was no one to talk to when we dropped off the truck we were subject to your charges in the APP. We have rented several trucks from U-Haul over the past several months. We should be rewarded for frequent rentals. I am disgusted with your mileage calculations!

Rating:

3.0

The app did not work!!! Did an after hours return and had so many troubles with the app. Luckily I took a ton of pictures and screenshots and left a message for contact the next day. Things got cleared up and the customer service was great! Highly recommend fixing bugs with the app.

Rating:

3.0

Clean the back of the truck. Trucks with full gas tanks would be great at pick up and return.