Customer Reviews for The Mine
(U-Haul Neighborhood Dealer)

141 reviews

1808 Woodmoor Dr   Monument, CO 80132

(719) 493-9978

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 493-9978

1808 Woodmoor Dr
Monument, CO 80132

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Instantly helpful, very professional and helpful. Please going there and doing business.

JAIME S. 
Rating:
5.0

friendly, helpful, quick and efficient. THANK YOU!

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Emrique S. 
Rating:
4.0

Customer did not leave a comment.

DONOVAN O. 
Rating:
5.0

I can't think of any suggestions for improvement! Thank you so much!

Eric W. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

All went well. Friendly customer service rep. Was disappointed that she could not rework my bill to include a 10% military discount after returning the truck. Was told needed to request discount in advance. Also, disagreed with calculated total driving miles. Believed overcharged by 8 miles.

Thomas B. 
Rating:
5.0

Drop-off went fast and smoothly

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
4.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Becky C. 
Rating:
3.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Tristan W. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY B. 
Rating:
4.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

bob W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

VAHID B. 
Rating:
5.0

Customer did not leave a comment.

bob W. 
Rating:
5.0

The person at the counter was awesome, made sure everything was perfect

William M. 
Rating:
1.0

Was charged $90 for gas/mileage for 36 miles and 1.5 hours of use. Will never use uhaul again

Suzann M. 
Rating:
5.0

Amazing customer service. Great attitude and was very kind in making sure my family and I were taken care of hassle free.

Christopher E. 
Rating:
4.0

We were redirected to this location as the first location we originally booked with did not have the truck we reserved. The wood more location had the truck but not the dolly we reserved and was short on blankets.

Steven L. 
Rating:
5.0

Very nice people to work with Thank you

Albert B. 
Rating:
1.0

Asked attendant about checking truck in. Her reply, no, I can do it later. After leaving location, we get an email that the truck was not left at 1/4 tank. This is total crap. I filled it to 1/4 tank b4 returning to Monument location. We were charged approximately $50. We called location and she said we could call Uhaul which we did. Individual we spoke with said we should hear something back relatively soon. Never heard back. This whole thing was farce from dropping off the truck. You've lost us as a customer forever. We had rented a car hauler and 6'x12' covered trailer brought back to this location on Monday. If these charges are not removed, we are turning it over to Chase Visa dispute center. Real customer service by Uhaul.

preston T. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

alma B. 
Rating:
5.0

Thank you.

Michael B. 
Rating:
4.0

Customer service rep was very helpful and professional. Pretty simple process. The building is not marked well but I obviously found my way!

Kelvin G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
5.0

Customer did not leave a comment.

Irwin K. 
Rating:
5.0

Advertise where the entrance is better

Kris S. 
Rating:
2.0

I had trouble with your app that really wasn't UHaul s problem. The service representative on the phone was polite and knowledgeable. The downside of dropping off at this location was the UHaul employee was late getting to work that day.

Lawrence S. 
Rating:
5.0

Travis was great. Really knowledgeable and helpful!

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Randall D. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
3.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
4.0

Customer did not leave a comment.

Tereasa H. 
Rating:
3.0

Customer did not leave a comment.

Jackson P. 
Rating:
5.0

Awesome team - thank you! We got the truck on short notice and dropped it off after hours, this location is great for flexibility.

Jeff S. 
Rating:
2.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
2.0

No signage or hours posted that is visible from the street. Basically unmanned location that is not attended by anyone. I just dropped the trailer off and had to call back to let them know it was there. The person who answered the called sounded surprised

David M. 
Rating:
1.0

Don't double book the equipment

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Aidan A. 
Rating:
3.0

It was very small, hard to find...didn't really look like a business...more like a lot with a bunch of abandoned uhauls. Business building was being used by several groups, it seems. Felt strange.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

Insure that cracked windshields are replaced prior to releasing vehicles and that they have a full tank of gas. I picked up my rental with barely a quarter tank. I returned it with a half tank of gas and received no credit. Also auto transport trailers need to have a break system for added safety. There should be antisway bar to reduce the risk of losing control of the vehicle, especially for inexperienced drivers. My moving trip from Colorado to North Carolina was one of remember I had to drive during high wins and freezing rain and snow creating hazardous driving conditions. I have years of driving experience towing travel trailers, but for those that don't have the experience those conditions could cause serious accident. H-Hual should lead the way for customer safety.

Jose T. 
Rating:
5.0

Professional, knowledgeable and courteous.

HAROLD F. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
4.0

The moving blankets were poorly folded and not in bags. the clerk undercounted the number and I and to verify everything. The gas tank was not full when I picked up the truck. During the walk around inspection, I was told to take pictures to send in on a text mail. this was incorrect and lead to unnecessary calls to customer service.

Gregg L. 
Rating:
5.0

Customer did not leave a comment.

Tate K. 
Rating:
2.0

I expressed concern with the unusual storm hitting the area I was traveling through, the location sold me more mileage just in case I needed to reroute myself. When I dropped off, I hadn't used the extra miles and the associate told me that if I had exceeded the mileage it wouldn't have been an issue but since I prepaid for it ($350) they won't refund it. I feel this was a shady practice.

Zack F. 
Rating:
4.0

Happy with the location, NOT happy with U-Haul for changing out 26ft truck reservation fot a 20ft truck the day prior. Then we had to spend MORE money on a 12ft trailer, which also cost more in gas. Very disappointed as U-Haul has triexd to blame us for requesting a 26ft truck.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Joesph W. 
Rating:
5.0

Everything was fantastic!!!

John B. 
Rating:
1.0

Customer did not leave a comment.

Sierra H. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Called location to say I turned in the trailer, on Sunday, and they were surprised I called. Not sure if they checked in the trailer.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

The man at the counter was great.

Timothy A. 
Rating:
5.0

Great people great loc friendly and fair pricing thank you. U haul

KIMBALL B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The people here were so nice. I know they didn't have to deal with much other than receiving the vehicle and dolly but I felt welcome.

JERAN H. 
Rating:
3.0

Seems to be a drop off location only as the website indicated the store was open but no one was there. Was able to use the online checkout without any problem.

ARLENE R. 
Rating:
4.0

Nothing more.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

KENT P. 
Rating:
3.0

It was Sunday and the place was closed

Jerry E. 
Rating:
4.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Lewis D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
3.0

Don't order a hitch through Uhaul.

DAVID D. 
Rating:
4.0

The hours are too limited.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

Marilee W. 
Rating:
5.0

I am waiting for my refund for 1 days rental return.

David M. 
Rating:
3.0

Customer Service could be better

Terry B. 
Rating:
4.0

Customer did not leave a comment.

MIKE B. 
Rating:
4.0

He site did not have the moving blankets that. Had requested in my reservation.

Kenton J. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH G. 
Rating:
1.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

very smooth start to finish

LEE P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Excellent location for me. Owner was very friendly, knowledgeable and quick!

KATHRYN W. 
Rating:
4.0

Could use some repaving of the parking lot

Dennis O. 
Rating:
2.0

While the personnel were nice, the truck was not clean when I picked it up. There were empty bottles, sunglasses, and crumbs in the cab. The bed of the truck had a pile of unfolded moving blankets, empty boxes, and a dirty floor.

Tom D. 
Rating:
4.0

My hitch ball was actually too low, so it would have been good if the company had noticed and offered a solution. Later, when the trailer was loaded, a family member advised me to flip the hitch to raise the ball.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Very friendly competent staff. Very easy to deal with.

Wayne W. 
No reviews have been submitted for this location.

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