Keep the people friendly as they are
Denise T
Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ease of booking this truck was wonderful and made for a great experience.
TRACIE HDo not use the U-haul storage location! I waited for an employee. They say they open at 7am, I was to pick up my rental at 8. Nobody was there. I called U-Haul and they were baffled as well so they moved my pickup to mini storage located next door. The lady there was very knowledgeable and friendly. CHOOSE the mini storage location.
BRIAN MVery friendly and knowledgeable
JOHN PNothing, everything is great as is.
MERLIN OQuick and easy, always pleasant.
WILLIAM IThe lady at pickup couldn't have been any more pleasant at 8:30 am on a Sunday morning!!! Thank You!!!
CRAIG RStaff was very helpful
WILLIAM EAll your equipment and personnel were clean, efficient, professional, and careers from the start of location in Bozeman to Myrtle Beach and contacts at your main office
GEORGE BCustomer service is amazing and he was so helpful and accommodating. This is the second time I have used them and will always use them for my needs. They are the best
SANDRA GNot a thing! Wonderful and Friendly
Robert HLet people know that even if you return the truck the same day to a different location you will be charged an extra $20.00 scine other locations close early.
JAMES NNothing needed to improve. Super easy reservation, check in, pickup and drop off. Great help on site for the whole process, thank you!!
CRAIG ZFix your mobile app. It cost me a lot of time trying to do a mobile pickup. I was asked for the same information that was given during the reservation. I was signed into the app and still had to add information I had already provided. I had to keep redoing the same steps over and over. The app was not clear or user friendly.
William PExcellent transaction, very pleasant and professional, highly recommend this location.
ROBERT DHad to find my own drop off location. The first UHaul location refused to take the trailer. The second place was great.
DONALD SNothing, they did everything right
KENNETH PFriendly helpful staff who genuinely care about their customers. Explained the issues I had with the truck during my trip, and they immediately took for a test drive, even though it close to closing time. Would highly recommend.
Paul GTrying to understand why I was charged 32 dollars for gas was told to bring back with quarter tank I pick it with 15 miles tell empty
ARMOND SThis is the second time in a month that the equipment I've reserved has not been available upon my arrival. The employees show little care and comment that it happens daily. It is a waste of my time and no way to run a business.
RICHARD OFriendly, easy access, quick, and professional service. Thank you
JAMES ZNothing, EJ was easy to work with. Great guy!
JUSTIN SThank you for your service
JILL HExcellent customer service, dealer hooked up trailer for me. Luckily I checked behind them though, I forgot to turn my triple hitch to the 2in ball beforehand. Locally I would have been okay with it on 1 7/8in but one-way trip out of town probably not. Have associates keep a 2in binder clip on their keys if they can’t tell the size difference visually. No big deal, I’ll be renting from this location again in the future. Still a great dealer!
EMILY SExcellent customer service
DESHA PThe inside of the cab needed to be wiped down. There were stains all over from previous drivers… kinda gross. Truck worked perfectly and we got everything moved safely
EMMA BStaff at location was amazing.Rental experience from start to finish was 5 star.Will definitely rent here again.
ROCCO FGood job
ALEXANDER PThe staff at this location was wonderful. She was professional, thorough, and courteous. I will definitely recommend this location to friends and family.
SUSAN SThe manager promised us the larger van. It was rented out to someone else by the lady who was working the counter a few hours earlier, even though the smaller van was available. The manager said the larger van was reserved for us on the computer. Still, to ensure we received it, the manager left a note for the counter staff to reserve the larger van for us and instruct anyone coming to rent a van to take the smaller one instead. The counter person ignored the manager's note and rented out the larger van from under us. Not having the larger van caused us hardship. The counter lady offered no concessions except that she said we could transport our 15 dogs and supplies in a box truck!! One hundred degrees outside, and she wanted us to put our dogs' lives at risk because she ignored the manager's directions. This is completely UNACCEPTABLE!
DIANNA MGreat customer service
JAMES GEJ was First Class- had my truck waiting and ready for me and I was on a tight schedule, so I will definitely rent a truck from EJ again next time I need one -100% satisfied
BRETLEY HVery friendly and easy to work with.
JEFFREY POverall good experience.
SHEENA HMake sure cabs of trucks are cleaned out.
ROBERT WI can't speak for all. But my experience was just great
KIM PExcellent customer service!
JORGE AThe gentleman that checked me in was very courteous and we talked about the D ring, and he would fix it before the trailer went out again.
DENNIS EGreat customer service
SAMUEL GThe folks at the Mini Storage where I rented the trailer were easy to work with and very friendly. I will use this location again.
PETER GAbsolutely first class, wonderful experience. Cannot fault the service at this location - far different experience from that of other locations.
KARL JThe employee helped me unhook the trailer in a huge rainstorm. He was very professional.
DAVID SThe customer service was fantastic and my truck was ready for me when I needed it and I recommend this place to anybody who needs to lease a U-Haul
BRETLEY HGreat personal service
STEPHANIE KEverything was good, EJ was awesome
CHARLES WStaff was amazing!
JOSEPH LVery helpful salesperson
William HThe vehicle they gave me had issues starting either the key relay on the truck is bad or starter is going…… the truck would not start back up more than once had to keep wiggle in it and switch in parking gear needs to be serviced. Also, the mirror was broken… the people at the location was absolutely wonderful. Everything was great except the maintenance on the truck. Have a great day.
COLLEEN MEasy rental and return! Thx!
RODNEY SNothing service was great
Dale MHave no complaints. E J was awesome. We rented a 26 ft the first time to move. He made sure we had everything. Then I came back for the smaller one to take away junk to compound. The one we were going to was closed and he helped us by telling us which other one would be go to that was open that day to take our stuff. E J was nice and helpful.
ANITA GNo recommendations for improvement at this time.
NEAL MNo improvement necessary. Location, staff and vehicle were all "too notch".
JAMES MQuick and easy drop off.
TIMOTHY P