Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)

405 reviews

490 University Forest Dr   Conway, SC 29526

(843) 349-9993

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(843) 349-9993

490 University Forest Dr
Conway, SC 29526

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TAMARA H. 
Rating:
5.0

Very professional. Conducted the close out paperwork quickly and fairly.

Darrel R. 
Rating:
5.0

Customer did not leave a comment.

WENDY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Pleasant, professional staff. Very helpful. We anticipated big problems with this move but with U-Haul it was very easy! Thank you!

NANCY L. 
Rating:
5.0

Staff very friendly and accommodating. We keep going back.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

If after hours be ready to have a hard time. Need a sign that tells not to loop around the building

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Nothing I can think of. Service was excellent.

Daniel T. 
Rating:
3.0

I am writing to tell you about my rental experience. The day I was moving (while driving to pick up the Uhaul), I received an email saying I was being upgraded to a 15 ft truck. I did not want a 15 ft truck. I reserved a 10 ft. truck. The place I reserved the truck at did not have a 10 ft truck so I had to spend 30 minutes on the phone with Uhaul and then finally reroute and drive 30 minutes out of my way to go to Conway to pick up a 10 ft truck. I had also reserved an appliance dolly, which the Conway location did not have, so I was told I had to drive to Little River (another 30 minutes away) to pick one up. I was told this location would be informed I was coming and would hold one for me. When we got there, they had no idea what we were talking about. This all happened after being on the road for 4 hours and it was the end of the day. We ended up having to load the truck in the dark in the rain because our time schedule had been so inconvenienced by these issues with the rental. I should not have to pay “mileage overage” charges due to this huge inconvenience.

Bryan L. 
Rating:
5.0

Have used this location twice and love them. Nothing needs improvement!!!!!

Ivan P. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

I did not receive drop off institutions. When I arrived to drop off, this location was closed (2pm on a weekday). I just put the key in a drop box by the door but there's no way for them to know if it was returned on time or anyone there to inspect that I didn't damage the truck.

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Quick and easy . The gentlemen there were straight to business, very helpful.

Terrence H. 
Rating:
5.0

Mr. Reid and John Neill were excellent, accommodating, quick and helpful. I recommend them highly!

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Everything went great. Employee was. Very friendly and handled the very busy Monday morning well! Will be renting again.

Thomas R. 
Rating:
5.0

The cargo van was a great fit for our move for my daughters furniture. We were able to fit a 3piece sofa, loveseat, and chair in it and take it to Mauldin. The driver wasn't to taxing as the larger trucks can be. I will be using the cargo truck again!!

Valarie B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Hard to improve on perfect service. Reed did a great, great job.

Edwin S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nothing at all.All around great service.

VINCENT M. 
Rating:
5.0

No

William S. 
Rating:
5.0

It was quick and easy and professional

stephan L. 
Rating:
5.0

It was very easy and professional so no suggestions

keith O. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS W. 
Rating:
5.0

Great and respectful customer service, they are an example of how all U-haul business should operate

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Reserved a truck and picked it up on the time scheduled. In and out in 15-20 minutes-no hassle. Gentlemen that helped us very easy to work with. Received my invoice email the next day.

Mike L. 
Rating:
5.0

The staff was professional and helpful. Will definitely recommend to others!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Helen O. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Best customer service that I had received from a uhaul location!

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Very good help.

ernesto P. 
Rating:
5.0

Customer did not leave a comment.

Romulus M. 
Rating:
4.0

It is important to keep the office hours.

James D B. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Based on this experience I think you do not have to do anything more. Everything was handled in a very professional and friendly manner. Customer service was excellent

Robles E. 
Rating:
5.0

John and Reed have always been great to work with. They are very kind and easy going.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

KAYLA D. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

great dealer very easy to work with and very convenient location

RICHARD D. 
Rating:
3.0

When I returned the equipment, I had to disconnect the trailer from my vehicle. The Representative did not assist at all, maybe because it was raining outside. At every other U-Haul I've used, the Representative always unhooked my trailer and took care off the return portion of the transaction. So disappointed.

Ronald P. 
Rating:
5.0

Great customer service, clean equipment. Will definitely rent here again

JEFF P. 
Rating:
5.0

Not really anything. The people care friendly and there to help get the right truck for your needs. They help with the right size storage unit. It was an easy phone call and everything was taken care of. thank you John.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

ernesto P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

MORRIS S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Clayde A. 
Rating:
1.0

We were only allowed to rent the uhaul for 4 hours but they charged for the full 24 hours and would not give us any help with the mileage, we only used 50 miles. I will go to a different location next time. Never had a uhaul location be so uncooperative. The guy seemed irritated because our rental came through that morning. When we picked up, he said it had to be back on time because someone else had scheduled that truck for right after the four hours was up. We brought it back 30 min early and there was a sign on the door that he wouldn't be back until after our rental was due back. Just won't ever rent from there again.

Janelle L. 
Rating:
5.0

Nothing

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Nothing I needed it for additional time and I called and they arranged another day for me with no problem. They seem to be prepared for these things and that was great.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

bill Q. 
Rating:
5.0

Customer did not leave a comment.

Maynard S. 
Rating:
5.0

Customer did not leave a comment.

loretta W. 
Rating:
5.0

Great service. Will use again

Morris D. 
Rating:
5.0

Nothing. Mr. Neal was extremely helpful.

SIDNEY N. 
Rating:
5.0

Staff should wear a mask !!!!

Jack H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

LOUISA FRONTIERO V. 
Rating:
5.0

Would use again. Everything went well.

Douglas S. 
Rating:
1.0

THE truck air Conditioning did not work. It was a hot day and would have helped make the move a bit more comfortable. When I returned the vehicle the guy said he would make a credit to account for the inconvenience. He did not...Disappointed.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

marie R. 
Rating:
4.0

Customer did not leave a comment.

Nilo R. 
Rating:
4.0

I had an issue with the blinker and Leslie @ roadside assistance was VERY helpful. I also had the blinker repaired at Carolina truck & auto in Conway, SC. The mechanics there are top notch. Thank You!!

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Very nice experience from pick up in Conway, sc to Drop off in Westhampton beach, ny. Nothing needs to be improved!

Brian A. 
Rating:
5.0

Reed was fantastic and extremely helpful. Will be using his location in the future, as well as recommended him to our friends and family.

Andrew L. 
Rating:
2.0

The place was closed and had to return it in the phone

John F. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
4.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Stewart H. 
Rating:
3.0

Using UHaul was a big mistake! Our pick up location was changed several times. The 24/7 pick up is a joke. You have to be a super smart in computers to use it or have an 8 year old close by. It was far too difficult to understand. The customer service number was disconnected and nobody at pick up knew how to use it! Never again!

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
3.0

There was less gas in the vehicle then was was stated on paper. The back of the van was dirty

John A. 
Rating:
5.0

Have your office phone forwarded to your cellphone for questions and answers.

Ulysses S. 
No reviews have been submitted for this location.

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