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HORACE W
Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was pulled up and waiting for me. Very smooth transaction.
JENNIFER RGreat customer service. Will definitely consider this location for any future rental needs.
SERKAN CAgain, this was a pleasant experience. The equipment was ready when I arrived. The associate that assisted me was professional, and polite.
RICARDO HJohn did a good job assisting me.
PAUL PNot a thing it was quick process.
JOHN DKeep your current employee. Very pleasant, professional and knowledgeable. Even keeled, gives the customer options and takes his time to make you understand. Answered my many questions calmly, pleasant, with respect. Office cleaned and well maintained, including the surroundings outside.
EUGENIA CThe technician was delighted to see a 6 x 12 trailer being delivered. He hadn’t seen one at his location in about two weeks.
Calvin SManagerJohn Neal, was extremely helpful. He was able to refer me to h
DEBBIE SThis was a very good interaction with U-Haul. I do not see the need to change anything at this time.
RICARDO HOwner was very kind and helpful
PAUL RI returned the truck after hours so I did not deal with any employees, but the survey requires a “Yes” or “No” answer. The only suggestion I could make, especially for after hours returns for the large, 26’ truck that I had would be to have a better area designated for the large truck returns. There were already two 26’ trucks on the property which made for a little bit of difficulty in finding an area for me to park my truck where it was not blocking anything. Having prior experience with operating large vehicles (fire engine), I was able maneuver the truck around without much of a problem and without a spotter but for other renters that are not familiar with that size vehicle and backing a vehicle without a camera, it could be difficult. My comment applies to the after hours return of a 26’ truck only and maybe the 20’ van truck.
PHILIP HGreat, like always I’ve used this location multiple times now
MICHAEL HNONE
EDWARD SPhenomenal customer service would highly recommend!
JANICE WThe location I worked with was incredible. The people were very nice. Kind explain the process helped me through every step and just did an overall really nice job
JOSHUA PJohn was amazing! He informed us on everything and even showed us how to use the tow dolly and tips and tricks to make sure everything got to our destination safe.
Carolyn BHe was very courteous and the drop off was quick and easy!
GEORGE BNothing, excellent service
TYLER TJohn, the manager, was very good to work with.
RICHARD WEasy Pick up, Drop off , Friendly and Courteous Staff. Great location
OLIVER SJohn was great and very helpful .
PAUL PI had to use the mobile app for the return due to severe snow and weather. I have used this location before and had and excellent service!
JOHN CWe have an issue uploading photos of the vehicle during pick up using the app. Other than that the experience was great!
Rebekah CCustomer service was on point. Took the time to answer an questions. Very nice.
RAYMOND Wawesome
WILLIE SCant think of anything
DAVID LHave to pick up and drop off closer to the addresses. I passed two or three U-Haul places on my way to drop off the truck. My pick-up location was also changed to further away. Then I was charged for being a mile over! I drove an extra 20 miles just to pick it up and drop it off!
Kelly DVery satisfied with the service.
CHARLES HBig plus, location was open on a Sunday. Associate Reed was very helpful.
William SEasy to pickup. Had to keep an extra day but that wasn’t a problem. Friendly, helpful. Second time using and not that I ever, ever plan to move again, this is where I would go for my uhaul!
DANIEL BPrimary contact is kind, professional and friendly. Great place to rent from!
WILLIAM MNasty person. Was not helpful. Was walking out the door. " I'm off the clock!" Your original drop off place was (Murrels Inlet) 15 to 20 miles from our location. We usually (4 weeks in a row) dropped off at Car City, Conway.
MILES MGreat, friendly service!
JAMES HU-Haul as a company is not keeping reservations for clients. Your agents - like the one at Bumper-to-Bumper - are going above and beyond to keep the clients provided for. I had to wait 5 hours - lost time for moving on a day when the weather was changing - valuable time - for a van that did not materialize. The agent @ Bumper-to-Bumper found this one and booked it quickly for me and I went and got it. The fact that I got it just as the rain started was amazing but that was better than waiting any longer. If you want to keep the business from people who don't want to drive a truck - you need more vans in the fleet and you need to be more strict on business rentals. Return them when your rental is up.
VICTORIA PI cannot think of anything they could make it any easier
Lawrence HBest location on the Grand Strand, knowledgeable, personable people that care about your needs.
Paul KReed was wonderful and a joy to work with.
Jessica RI normally don’t do surveys, however because of the excellent service I received I just had to. The Mini storage treatment and customer service was 10/10
TIA SI hate to even post this, however, I had spoken to the owner of this company multiple times thru out the day. I was flying in the day of the move from a work trip in PA, and my realtor ended up begging me to come and help(he was going to meet me once movers had loaded everything). I flew from MB airport back home(Columbia area), and I saw three guys from this company literally standing around looking at their phones, wreaking of pot, and barely doing anything. I had to last minute rent a huge U-haul truck on top of the biggest POD recommend due to poor poor planning on how to properly load for maximum capacity. I jumped in and tried to raise the energy, as they were totally high, and the slowest moving people I've met, stoned out of their minds, and kept smoking more pot thru out the day. I have absolutely not smelled this much pot on three individuals since high school. They were so zoned out, they didn't know what to do, were throwing things in haphazardly, had to use my tools, etc. Worst moving experience ever. I would highly recommend the owner, just not his team. They showed up late, no tools, stoned out of their minds, and myself, my autistic son, and my realtor all had to help move stuff. They even kept asking to charge their phones that's how much they were on their phones. To say I was extremely disappointed is kind. I'm honestly afraid to open the POD and U-haul and super concerned how many of my items are ruined. They had no plan, were arguing with each other, and the one who was a professional mover couldn't get his guys to listen to him and kept just throwing stuff in. Bad, bad, bad
Lisa SGreat staff. Clean facilities.
MATTHEW HVan not available on p/u date but company fixed thr problem with no problem. Will be back.
APRIL BBest service I’ve received in a long time. Great customer service!
HENRY SEverything was great with customers services.
FRANKIE SA+ service!!
MELINDA BVery nice people.
Anthony KI reserved a van to use for my daughter’s move between apartments. Since the storm was coming, I called to see if I was able to pick it up earlier. I was offered a 10’ truck at the same price. It was perfect and we were able to move in 2 trips, (during the tropical storm) rather than several trips with the van. John and Reed were both very nice and very helpful. I will definitely use them again for any future moves or storage needs and highly recommended them!
Susan PThe process was really easy and the personnel was helpful.
Walter PService was great and friendly
ELTON FVery helpful. Very easy to work with. Polite.
beth LVery easy to work with
Dennis LEverything went good. Thank you
Timothy BThis was the best truck rental experience I ever had. I would recommend this company to anyone. Geeat service !!!
Jeff CIs there a lost and found at the North Point dropoff...I left something in the cab Side mirrors would not stayup during driving. Constantly sound on right side.
Robert rEverything was great thank you
William A