Customer Reviews for The Mini Storage Center

I am writing to tell you about my rental experience. The day I was moving (while driving to pick up the Uhaul), I received an email saying I was being upgraded to a 15 ft truck. I did not want a 15 ft truck. I reserved a 10 ft. truck. The place I reserved the truck at did not have a 10 ft truck so I had to spend 30 minutes on the phone with Uhaul and then finally reroute and drive 30 minutes out of my way to go to Conway to pick up a 10 ft truck. I had also reserved an appliance dolly, which the Conway location did not have, so I was told I had to drive to Little River (another 30 minutes away) to pick one up. I was told this location would be informed I was coming and would hold one for me. When we got there, they had no idea what we were talking about. This all happened after being on the road for 4 hours and it was the end of the day. We ended up having to load the truck in the dark in the rain because our time schedule had been so inconvenienced by these issues with the rental. I should not have to pay “mileage overage” charges due to this huge inconvenience.

Have used this location twice and love them. Nothing needs improvement!!!!!

I did not receive drop off institutions. When I arrived to drop off, this location was closed (2pm on a weekday). I just put the key in a drop box by the door but there's no way for them to know if it was returned on time or anyone there to inspect that I didn't damage the truck.

Quick and easy . The gentlemen there were straight to business, very helpful.

Mr. Reid and John Neill were excellent, accommodating, quick and helpful. I recommend them highly!

Everything went great. Employee was. Very friendly and handled the very busy Monday morning well! Will be renting again.

The cargo van was a great fit for our move for my daughters furniture. We were able to fit a 3piece sofa, loveseat, and chair in it and take it to Mauldin. The driver wasn't to taxing as the larger trucks can be. I will be using the cargo truck again!!

Hard to improve on perfect service. Reed did a great, great job.

Nothing at all.All around great service.

No

It was quick and easy and professional

It was very easy and professional so no suggestions

Great and respectful customer service, they are an example of how all U-haul business should operate

Reserved a truck and picked it up on the time scheduled. In and out in 15-20 minutes-no hassle. Gentlemen that helped us very easy to work with. Received my invoice email the next day.

The staff was professional and helpful. Will definitely recommend to others!

Best customer service that I had received from a uhaul location!

Very good help.

It is important to keep the office hours.

Based on this experience I think you do not have to do anything more. Everything was handled in a very professional and friendly manner. Customer service was excellent

John and Reed have always been great to work with. They are very kind and easy going.

great dealer very easy to work with and very convenient location

When I returned the equipment, I had to disconnect the trailer from my vehicle. The Representative did not assist at all, maybe because it was raining outside. At every other U-Haul I've used, the Representative always unhooked my trailer and took care off the return portion of the transaction. So disappointed.

Great customer service, clean equipment. Will definitely rent here again

Not really anything. The people care friendly and there to help get the right truck for your needs. They help with the right size storage unit. It was an easy phone call and everything was taken care of. thank you John.

We were only allowed to rent the uhaul for 4 hours but they charged for the full 24 hours and would not give us any help with the mileage, we only used 50 miles. I will go to a different location next time. Never had a uhaul location be so uncooperative. The guy seemed irritated because our rental came through that morning. When we picked up, he said it had to be back on time because someone else had scheduled that truck for right after the four hours was up. We brought it back 30 min early and there was a sign on the door that he wouldn't be back until after our rental was due back. Just won't ever rent from there again.

Nothing

Nothing I needed it for additional time and I called and they arranged another day for me with no problem. They seem to be prepared for these things and that was great.

Great service. Will use again

Nothing. Mr. Neal was extremely helpful.

Staff should wear a mask !!!!

Would use again. Everything went well.

THE truck air Conditioning did not work. It was a hot day and would have helped make the move a bit more comfortable. When I returned the vehicle the guy said he would make a credit to account for the inconvenience. He did not...Disappointed.

I had an issue with the blinker and Leslie @ roadside assistance was VERY helpful. I also had the blinker repaired at Carolina truck & auto in Conway, SC. The mechanics there are top notch. Thank You!!

Very nice experience from pick up in Conway, sc to Drop off in Westhampton beach, ny. Nothing needs to be improved!

Reed was fantastic and extremely helpful. Will be using his location in the future, as well as recommended him to our friends and family.

The place was closed and had to return it in the phone

Using UHaul was a big mistake! Our pick up location was changed several times. The 24/7 pick up is a joke. You have to be a super smart in computers to use it or have an 8 year old close by. It was far too difficult to understand. The customer service number was disconnected and nobody at pick up knew how to use it! Never again!

There was less gas in the vehicle then was was stated on paper. The back of the van was dirty

Have your office phone forwarded to your cellphone for questions and answers.

Excellent service

The representative that I spoke with in person and over the phone was amazing I will definitely go to that location again and again!

Clone the manager John!!

U-Haul is the worst place to rent a truck, my reservation was canceled at the first location because she didn't have a appliance dolly and she said there's nothing she can do to help I had to call traffic myself, after 3 phone calls to U-Haul they moved my pickup and guaranteed that an appliance dolly would be at that location at 8:30 AM. Well we went to pick up the truck and dolly and they didn't have one, the guy said to put a ratchet strap on a utility dolly and it's the same thing which it's not. The truck was junk and smelled like dead people. Also the movers I hired with U-Haul showed up and then walked out because I didn't have enough blankets for every piece of furniture, very unprofessional and should not be sponsored by your company.