Continue to provide great service and support! GREAT JOB!!!!
Glenda T
Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check-out was a breeze! Thank you!
AMY SAt 1230 we put in a request to pick up the truck at 130..when we arrived the sign said they were out to lunch until 230 so we had to wait to get the keys. Apparently the gal had left to pick up her child and didn't even return until 245. The truck wasn't clean. The entire back had wood debris in it, and like 12 blankets, not folded.
Adam RGreat service, Friendly people.
KEENA HGot charged extra $39 and I had it back on time and didn’t go over my mileage
Shemeka LGreat Customer Service
MELINDA MGreat service!!!
Makisha FFriendly staff, clean truck and reasonable prices…will rent again when I need a larger truck.
Stephan SThe last customer left wet stuff in the Uhaul and it got my couch wet. But I cleaned the Uhaul and bought it back better than I received it. God bless
Sonya GEverything was great!!
Randall ANever had a complaint with any of the 3 U-Haul places I use in Spartanburg
Tamika DGood service and friendly communication. Thank you.
ILYA MOur experience was very positive!
jane rNo one was there at 2pm to do a proper drop off, just a sign and a key slot to return keys to the rental.
Ashley LGas was marked on a fourth however the gas light came on 5 minutes down the road.
Herbert Ji did not reserve a truck from this location you have the wrong email on file
TIMOTHY QThe office was closed due to Covid so I just put my key in the slot
Carrie HA hand Truck was available to use. Thank you
Geoffrey RThe Truck Service was good and drove wonderfully. There were no Hand Truck device to assist in removing the items each time from the truck. We of course provided our own. The location state they never have those available. Please assist them one. Thank you for providing this trucking service for this location.
Geoffrey RExperience was great
Mary AThe location was fine, I am upset with uhaul because I picked the pick up location in central SC which was fine that it changed to Easley because I was made aware of that. What upsets me is I picked Spartanburg as my drop off location and somehow when my pick up location was change my drop off was changed to Anderson SC. We were told if we kept the uhaul and extra day it would be $40. Well nope it was 110. Then we were charged for extra mileage and the wrong drop off spot which wouldn’t have happened if my reservation hadn’t been changed from drop off at Spartanburg to Anderson. Al in all we were told by a representative that it would cost us the original 150 and then another 40 for keeping it a day longer. Instead it ended up costing us $300.so yeah the location was fine. But whoever changed our reservation info really screwed us, that was the grocery money for my Kids!!!!
Janessa EThey didn't give me an hand truck i had to go find one but it was not her fault it was 1800 uhaul they got my truck wrong and no equipment that i had rented. But Blackstock was cool. 1800 uhaul need to be talked too.
Sharion BThe return system was slow and made it seem like I hadn’t returned my truck on time when it was causing me to go down there and verify
David JUhaul corporate did not send this facility the reservation. Fortunately they had a truck available.
James GNothing everything was great
Sekina TNothing
Steven GHad to drive to different location to pick up truck than original location. Affected my move and was not satisfied.
Cameron Wvery friendly and helpful
Robert FNo need to improve anything. All went well and customer service was great! Will most definitely utilize again
Denise AThere is nothing wrong with the location pick up location. Customer service representative was extremely friendly
Darlene NThe truck has not been cleaned out from the previous people there were use masks they have been left in there with some coat hangers and some trash on the floor. The odometer reading was not the same as what was on my paperwork which was a bummer. And it said it had a quarter of a tank when it did not it was just under a quarter of a tank but anyway it was a small place I don’t expect perfection but I guess I’m charge per mile so that kind of sucks.
KATHERINE HNada por que todo es excelente y la persona que me atendió el Sabado excelente 10 puntos
NELIDA PNeed more supplies (pads and hand trucks for rent).. you place an order online and not available at pickup. This would be nice to know prior
JAMES RThe truck wasn’t the cleanest inside the cab but it wasn’t grossly dirty..... used surgical mask in passenger door and debris along console and floor, and baseball cap in center floor
Salena RThe repasentive was very nice... The only problem I had was my money was not deposited back on my card ..they say it would be back the same day and it was not
Darlene SThe clerk and check out experience was great but the quality of the truck was horrible. It was extremely loud and did not drive well. When I called back to ask was it safe the clerk said it was a part missing on the truck causing that sound. They should not offer that truck while waiting to be prepared. To make matters worse the truck was swarming with ants so I got bit up the whole time I was driving.
Brandi BWe paid an additional fee to drop off close to our destination and after we dropped the keys in the drop box we got a call telling us we had to drive it to another location
Amy SI am a short lady and it was very hard to pull myself up to get inside of the cab. I had a step stool but there was no way for me to pick it up once I got into the truck.:) Your big trucks should have some type of step attached to the driver's side of the truck to accommodate short people. :) Other than that the truck performed very well.
JACKIE CHORRIBLE HORRIBLE experience!!! I was robbed of 500 dollars called customer service 3 times today no one was able to resolve my case but ended up stealing more money from me. Was charged for using the truck 4 days but only actually used it 6 hours. Was also charged of using 123 miles but only used 60 miles. Found out that U Haul came to pick up the truck after I dropped it off and no one closed my rental. Somehow this cost was put on my account. I've used U Haul before and never had this issue. YOUR TEAM has dropped the ball on this transaction!!! Was told the field manager for this location was going to call me this morning. Waited till afternoon call back that no one has called. Received same answer!! The day is now over still no call!!
Fa VWhen I arrived to pick up the truck they had no record of my reservation. I had the conformation email on my phone but it didn't seem to matter. Lucky that they had one truck left or I would not have been able to move. Not good!
greg bI was sent to three different locations before I found the truck I was assigned. Then had to walk to the back on the storage facility to find my truck alone. Hand trucks were not supplied and the overall price was way too expensive. The last time I rented a uhaul I had a bigger size truck and the price was half.
Justin BDid not have the requested appliance dolly. Did not have enough moving pads
Debra MShe was new but doing a great job!
Samantha RNothing very nice people willing to help and accommodate you in anyway they can greatly appreciate them.
Tabitha Mgood morning all you employes doung service
Javier DThey were grwat...just what I needed.
Steven LNone of the items I reserved were available. No hand truck, no appliance dolly, no moving blankets. However, on the online reservation it allowed me to reserve them. When I went to pick up the truck and additional items, you only had the truck. Very frustrating.
Karen L