Customer did not leave a comment.Eugene P.
Customer Reviews for The Mini Storage Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deana D.
Customer did not leave a comment.Kelly B.
The truck wasn't the cleanest inside the cab but it wasn't grossly dirty..... used surgical mask in passenger door and debris along console and floor, and baseball cap in center floorSalena R.
The repasentive was very nice... The only problem I had was my money was not deposited back on my card ..they say it would be back the same day and it was notDarlene S.
Customer did not leave a comment.Phillip L.
Customer did not leave a comment.KIMBERLEY B.
Customer did not leave a comment.whitney H.
The clerk and check out experience was great but the quality of the truck was horrible. It was extremely loud and did not drive well. When I called back to ask was it safe the clerk said it was a part missing on the truck causing that sound. They should not offer that truck while waiting to be prepared. To make matters worse the truck was swarming with ants so I got bit up the whole time I was driving.Brandi B.
Customer did not leave a comment.Demetrius G.
Customer did not leave a comment.Marty C.
We paid an additional fee to drop off close to our destination and after we dropped the keys in the drop box we got a call telling us we had to drive it to another locationAmy S.
Customer did not leave a comment.Joel B.
I am a short lady and it was very hard to pull myself up to get inside of the cab. I had a step stool but there was no way for me to pick it up once I got into the truck.:) Your big trucks should have some type of step attached to the driver's side of the truck to accommodate short people. :) Other than that the truck performed very well.JACKIE C.
Customer did not leave a comment.Sarah M.
HORRIBLE HORRIBLE experience!!! I was robbed of 500 dollars called customer service 3 times today no one was able to resolve my case but ended up stealing more money from me. Was charged for using the truck 4 days but only actually used it 6 hours. Was also charged of using 123 miles but only used 60 miles. Found out that U Haul came to pick up the truck after I dropped it off and no one closed my rental. Somehow this cost was put on my account. I've used U Haul before and never had this issue. YOUR TEAM has dropped the ball on this transaction!!! Was told the field manager for this location was going to call me this morning. Waited till afternoon call back that no one has called. Received same answer!! The day is now over still no call!!Fa V.
When I arrived to pick up the truck they had no record of my reservation. I had the conformation email on my phone but it didn't seem to matter. Lucky that they had one truck left or I would not have been able to move. Not good!greg B.
I was sent to three different locations before I found the truck I was assigned. Then had to walk to the back on the storage facility to find my truck alone. Hand trucks were not supplied and the overall price was way too expensive. The last time I rented a uhaul I had a bigger size truck and the price was half.Justin B.
Customer did not leave a comment.David B.
Did not have the requested appliance dolly. Did not have enough moving padsDebra M.
Customer did not leave a comment.jerimica D.
Customer did not leave a comment.Margeshkumar P.
She was new but doing a great job!Samantha R.
Customer did not leave a comment.Cora R.
Nothing very nice people willing to help and accommodate you in anyway they can greatly appreciate them.Tabitha M.
Customer did not leave a comment.Traci C.
Customer did not leave a comment.david S.
good morning all you employes doung serviceJavier D.
They were grwat...just what I needed.Steven L.
Customer did not leave a comment.Zinayer W.
None of the items I reserved were available. No hand truck, no appliance dolly, no moving blankets. However, on the online reservation it allowed me to reserve them. When I went to pick up the truck and additional items, you only had the truck. Very frustrating.Karen L.
After being very disappointed with my reservation at MK Motors, I went to the Mini Storage Center and they were great. They didn't have as big of a truck as I had wanted (so I had to make an extra trip), but they were very helpful.Steven L.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.dwight R.
The location was great. Lady working there friendly and professional, doesn't try to cheat you out of money, overall good experience. Online U-Haul app sucks. Why have an app that you can't use. Either fix it or get rid of it.McKenzye M.
Customer did not leave a comment.William M.
I dropped the key in a drop box, so not many comments but it was convenient.Chris R.
Continue providing excellent & outstanding customer service!! I sincerely thank you!CORTNEY L.
Customer did not leave a comment.Julia P.
Customer did not leave a comment.John F.
Nothing betterdemetri J.
Customer did not leave a comment.Sonja G.
Very nice staff every thing was great!.Michael B.
Customer did not leave a comment.David C.
Double check the gas gage before saying it's more than what it is. I unfortunately didn't pick up the truck when I paid to check it and it was too late when I realized the difference but overall the service was great as always.Latasha P.
Everything was fine.Melinda H.
Customer did not leave a comment.gina B.
Customer did not leave a comment.gloria M.
The business called me to make sure they had the right truck for my needs. That's service.mel S.
Thank you so much, the customer service you guys deliver is excellent. I'll gladly recommend you to someone who's looking for your services. And of course in case I need it, I will definitely do businesses with you again. Evelyn SantanaEVELYN S.
Customer did not leave a comment.Natalie H.
My truck leaked badly from a rip in the upper corner of the roof behind the driver's side. O f course it poured down rain and my things were soaked as well as the floor retained water. But management was pleasant, they were out to lunch when I returned the truck .KATIE C.
Fast & friendly service. Thx!Stephanie J.
Good experienceToshiva S.
Customer did not leave a comment.GLENDA R.
This location doesnt have dollys or a handy truck to use when movingalexandria R.
Customer did not leave a comment.Lauri H.
Office staff was very friendly and was able to be used as the pick-up location on extremely short notice after the original location did not open that day. However, dollys and furniture pads that I had paid for were not included in the truck.Mary B.
Customer did not leave a comment.Hoyt B.
Customer did not leave a comment.shane D.
Customer did not leave a comment.preston F.
Customer did not leave a comment.Juan N.
Customer did not leave a comment.fredrick B.
no need to improveScott W.
Did not have the items requested when truck was reservedMisty P.
Customer did not leave a comment.winston V.
Make sure the trucks are cleaned prior to renting them out. The truck we received was very dirty and dusty. The storage center didn't even have us walk around and check it out before we left.Jason F.
The truck windshield was dirty and the left rear tire was low on air (with the low tire alert displayed as soon as the truck was started.Vincent B.
Customer did not leave a comment.AKIRA L.
Customer did not leave a comment.Sandra J.
Fast, friendly and easyTim P.
Someone else dropped the truck off so I can not comment.Mary K.
The office was closed but it looked organized, safe and the instructions, posted were clear and easy!CINDY M.
The truck would not run over 45 mph like to hot me killed. I am very unhappy with the truck and if uhaul doesn't maintain their own trucks better I will not be using you againMICHAEL A.
Customer did not leave a comment.Tamarcus H.
Customer did not leave a comment.Michael L.
Quote over phone was incorrect. Couple at desk were unprofessional and very young and couldnt use proper english if their lives depended on it.Anna S.
We were given the opportunity to order an appliance dolly when we registered for the equipment online. When my daughter went in to pick up the truck there were none available. There was also no ramp on the truck.Amber R.
Customer did not leave a comment.JEFFREY L.
Excellent easy service. She did everything for me. Thanks.DARYLE S.
Your online reservation system allowed me to reserve a furniture dolly and furniture pads which were not available at the rental location when I went to pick up the truck.Joe K.
Customer did not leave a comment.Charles H.
Bob's is a great placeGregory A.
Customer did not leave a comment.Stephanie F.
Make sure the cab of the truck is cleaned out better. There were several bottles and cups on the floor. Not really a problem, thought.KAREN C.
I turned in the wrong key. I promptly returned the key but was charged 104.00 extra dollars. I was very upset and disappointed at the length the personnel took advantage and over charged mesharon B.
Uhaul had cigarette ashes in it and smelled like smoke. The staff was friendly and unclear with when and what I would be charged upon return. Terrible experience and will not be returning or recommending.MEAGAN W.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.Hayden W.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Wanda M.
The lady at the counter was very rude and short. She sent us away and after going to 2 other locations U-haul has us right back at this rude lady, who acted like we were a huge inconvenience to her the whole time.Melissa C.
Nothing! Great experience and friendly staff!Kristen B.
check in lady has a bad attituderandal R.
We have used this location several times for various moving needs. I don't have only complaints but this was the first time we've got a truck and it still had other people's trash in it. It wasn't a big deal but that's why I didn't give 5 stars.Elizabeth V.
Everything went off without a hitch. Excellent experience!Pamela W.
Customer did not leave a comment.terry P.
Customer did not leave a comment.Shaniqua B.
Customer did not leave a comment.Tamika Y.