Customer Reviews for The Mower Shop
(U-Haul Neighborhood Dealer)

293 reviews

12923 Ford Dr   Fishers, IN 46038
(126th St & Ford Dr)

(317) 572-1993

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed

Services at this Location:

Contact Us

(317) 572-1993

12923 Ford Dr
Fishers, IN 46038
(126th St & Ford Dr)

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Can't think of anything to improve.

JOEL V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Q. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

DON G. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Anthony and the guys at the Mower shop are friendly, professional and get you in and out quickly, even without a reservation. I use them at least once a week. I highly recommend them to everyone! And they are perfect example of the kind of business owners you want to represent your business! Go U-Haul. Call U-Haul and Fishers at The Mower Shop!... Anthony

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Hisham A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
1.0

The truck has an issue. It won't start and we had to keep it running because it wouldn't start after we had stopped it. I am requesting a refund. It gave us issues before we left the state!

IRENE W. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

Ionut G. 
Rating:
4.0

Fix the truck, I spoke with the rep that the truck was bouncy since I picked it up. I thought maybe once loaded it would fix things, but randomly while driving, the bounce was intolerable and I'd have to slow down from highway speeds to around 40mph on the highway which is also very unsafe. It's an inconsistent bounce as sometimes on occasion it was okay, but I would like to be contacted for a partial refund as this made my long trip & move even more so difficult.

Imran A. 
Rating:
5.0

Polite and efficient service. Very friendly.

michael H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Truck was dirty in the cab and back. Alignment was way off and brakes were almost nill to none. Customer service at location wasn't the best—maybe they needed more sleep. Customer service on the 800 # was of no help and keep getting transferred.

James L. 
Rating:
3.0

Trailer latch mechanism was missing a bolt and wouldn't lock, I had to go to a hardware store and fix it after picking it up. They also told me there were no furniture pads in the state, I called the next closest uhaul location and they had all the furniture pads I needed

michael L. 
Rating:
5.0

Customer did not leave a comment.

Reece W. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
1.0

The gentleman that runs the location never mentioned where to park, or even when to have it back. My reservation was to have it back by 3pm. I even asked if that was okay and he told me perfect. I had it back my 250pm, but the store location was closed. Online mentioned how I could return after hours and call the location next business day, which i did. I was still charged a late fee. No big deal my fault. What made the guy mad is that i parked the trucked out front of the location which i have done a hundred times at multiple different uhaul locations. He told me i was blocking multiple parking spots and the entrance of the store. Not true. He then charged me a cleaning fee. When i asked why all i had was an energy drink that i threw away at the location when i was finished with it. He told me there was sandpaper all in the cab, again… a complete lie. The truck was empty and clean. I treat others property the way i would treat my own. After i mentioned this couldnt be he stated “ya well thats not my problem and theres no way for you to prove that you didnt so..” I was very polite over the phone, but this guy was very rude and short with me. Its not even about the money, this guy doesnt know how to treat people and he is a liar. He made me feel stupid and i will be taking my business elsewhere.

charles F. 
Rating:
1.0

I noted that the pickup was dirty when I picked up the vehicle. Then when I returned the unit, i cleaned out the vehicle of any trash and debris, however the location charged me $25 for a cleaning fee, when the unit was dirty when I picked it up.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

I was charged overnight fee even though I returned the truck before the end of my rental period. I was also charged for gas when I returned the truck to its original level. This was a sketchy experience.

Jeffrey F. 
Rating:
5.0

Great Service and overall friendly staff. Very helpful. Quick and easy.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

frank M. 
Rating:
2.0

I was charged for fuel although I have filled the truck the same as it was Also I was charged for after hour's service fee although, I've returned it way before the allowed time I hope to get refund of the extra charges

Basil A. 
Rating:
5.0

Location was great. The rental was ready to go and the staff was super friendly.

David M. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
2.0

Called an hour and half after I droppped off. Left a voicemail being mad that I was an hour and a half late even though I dropped off 15 minutes before my drop off time. We very rude for already having it 15 feet from The door

Spencer G. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

The advertising makes you think you aren't going to pay much for a quick rental and not many miles. I secured the rental online and added the $10 for the liability coverage. But my final bill showed $20 for that coverage. Then the added fees, environmental, rental tax…for only driving 28 miles it was WAY more than what was expected. Next time we will just use friends who own pickup trucks.

Amanda H. 
Rating:
5.0

I rent weekly for my wedding floral business and they are always accommodating to my schedule and needs. I could rent 5 minutes from where I live but would rather drive the 15 minutes because of the level of service.

Patricia C. 
Rating:
1.0

I rented a pick-up that had pre-existing damage to the bed liner. I did not see the damaged liner as the tailgate was closed and the condition of the liner was not visible. My uncle loaded the truck so I never saw the condition of the liner. Upon return, I was charged for damage. I am livid, the shop is well aware of this issue and is taking advantage of customers who don't report the warped liner when picking up. I guarantee I am not the first or only person that has been charged for this "damage". Scammers.

Carrie S. 
Rating:
5.0

I went into the wrong place as it wasn't clearly marked which door was for uhaul.

Sherry L. 
Rating:
4.0

Customer did not leave a comment.

Amy O. 
Rating:
5.0

The best!!!

Patricia C. 
Rating:
1.0

Truck had a horrible leak in roof and had everything a complete mess from furniture to boxes! What a disaster!! Truck should be repaired fully or pulled from the fleet. And employees knew it leaked but did not state that upfront. Just said a sign in truck says water resistant not waterproof upon returning. What a fucking joke!!

Angela W. 
Rating:
4.0

I walked in the door and a gentleman reached for the keys and kept saying "just go, Just go". Kind a weird if you ask me

Leisa S. 
Rating:
5.0

Nothing. They were AWESOME! Friendly and energetic and helpful. I wasn't left wondering what to do next at any point.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

As usual - the service is great! I rent most every week during wedding season!

Patricia C. 
Rating:
5.0

Super easy rental process. The person who checked us in was friendly, efficient and knew everything about the rental process. I always rent a truck this time of the year for my tournament and this year was by far the easiest rental I have had. Ever! Can't say enough good things about The Mower Shop.

Jerry I. 
Rating:
3.0

There was only one person at this location that knew how to use your software. He was busy so we had to wait over 30 minutes. Need better training of additional staff at this location.

Timothy H. 
Rating:
4.0

Nice fast, seamless experience.

Tonya N. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

Excellent service & staff

Patricia C. 
Rating:
5.0

This location was great. Service was perfect. Overall the get 5 stars

Anthony C. 
Rating:
4.0

My inky problem is your app. It seems like half the time I rent with u haul I have issues with the app. This time I had to delete app and reload and that still did not work., we ended up having to use my wife's phone: it was as not a phone issue as we have exact same phones and cell carriers. It is app!

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Armin T. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Very easy transaction, clear instructions around using, return and cost. Very helpful employees

Meghan L. 
Rating:
1.0

HORRIBLE customer service. They refused to inspect truck when I arrived. They refused to help me unload my car from the trailer. They charged me $57 in fines an hour after drop off with no warning. I brought back blankets the next day after unwrapping furniture only to be accused of stealing, yelled at by two managers and thrown out of the store. I asked why no one had mentioned either the $35 blanket charge or the $25 cleaning charge to me. The head manager said it was in the fine print and that, "you learned a valuable lesson today". I asked for a refund of the $35 for the blankets and they simply yelled and yelled. When I said they were giving horrible customer service, they yelled repeatedly that they would agree they were giving horrible customer service if I agreed that I was a horrible customer. This was ridiculous! I was trying hard to stay calm and reason with them, but they were so deceitful, confrontational and aggressive. This lawn mower shop / U Haul location needs to be avoided.

BRENT G. 
Rating:
3.0

Charged me for a cleaning fee when the only thing inside the truck was the sign that they put in the windows…. I use uhaul a lot for different jobs and job sites for my business and this is upsetting for a company to hold standards to this.

Logan W. 
Rating:
5.0

The mower shop did a great job. However, I had confirmation to pick up the truck at the postal annex 17001. When we arrived there I was told that they did not have the truck . He told us to pick up the truck at a 65th st location . We went there and that location was closed and had not trucks. We called uhaul and they found a truck at the mower shop. This was very frustrating and put us behind on our move

Susan K. 
Rating:
4.0

All good here

Mary Duke G. 
Rating:
2.0

I traveled a long distance and rushed to get the trailer to the Mower Shop before they closed at 5:00 PM. It was very close when I arrived, 4:52 PM. We were in very heavy traffic in the Fishers, IN. area and I called ahead and asked if they would wait a minute or two if we couldn't make it in time. I was told NO and that they had families to get home to. Then whoever it was on the phone hung up on me as I was still talking. He was a jerk. I have had to wait at work much longer than a minute or two to keep customers happy over my working career. Any place that handles UHaul rentals should have more user friendly hours of operation than the Mower Shop does. They close at 5:00 PM Monday - Friday and at 1:00 PM on Saturday and not open at all on Sunday. UHaul rentals should not be handled by them.

HAROLD L. 
Rating:
5.0

The AC did not work in the truck, I only used for 3 hrs - I would like my money back please

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
4.0

Customer did not leave a comment.

Clarence H. 
Rating:
4.0

The trailer hook up by uhaul staff was not great. One chain was loose and kept dragging on the road. By the time we reached destination the chain was broken due to grinding/friction against the road. Luckily it did not affect the hook up integrity.

KHAWAR W. 
Rating:
5.0

Customer did not leave a comment.

Jeanine N. 
Rating:
4.0

Customer did not leave a comment.

Graham H. 
Rating:
5.0

Customer did not leave a comment.

travis H. 
Rating:
5.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

The inside of the truck reeked of something. Not horrible but very unpleasent.

Felipe S. 
Rating:
2.0

This truck should be off the road!!!! The driver side mirror kept buckling WHILE DRIVING so that I could not check cars behind me. The transmission continued to jam and many times would not move to the appropriate gear. This is a dangerous vehicle and should not be on the road. I felt very unsafe.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Very friendly and helpful staff!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
2.0

The pickup location was changed on me after reservation. The pickup locations did not have the furniture Dollie's I reserved. It took me an hour and a half from arriving at original location until I drove out of the changed locations parking lot with my half filled reserved equipment.

Philip P. 
Rating:
5.0

Return app had one glitch and I had to start over when taking pictures, but worked great otherwise. Very good rental experience. Will do it again. Reasonable price.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

very pleased

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

Customer did not leave a comment.

Wiliam K. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Have dealt with this location in the past and Anthony is great to work with.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
2.0

This location regarding UHaul issues has very limited capabilites in regards to vehicle carrier assistance i.e. securing a vehicle for transportation. Which was my primary concern when reservation was made.

vernon S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
3.0

Customer did not leave a comment.

Adrianna C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Even though the workers were busy, they were courteous and timely with no hassle to pick up a trailer.

Chris O. 
Rating:
5.0

great service

Rob R. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
5.0

Customer did not leave a comment.

deonne S. 
Rating:
3.0

I was set up to pick up the uhaul and when I got there it was not there and I had to travel 30 minutes to a different location to pick up the uhaul. This caused me to have to pay my mover an hour for not working since it was 30 minutes each way to pick up the uhaul. This cost me $100. Also, they said that my uhaul was filled 7/8 the way when it was only 3/4 so that is how I returned it and was charged $29 for this.

Chris B. 
Rating:
1.0

I was charged a 25 cleaning fee. The truck was clean when I returned it. I was charged a after hours drop off fee?? For what bringing the truck back 14 hours early and putting the key in a drop box. U haul oh how you have changed. Not a raving fan any longer.

David R. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

jerry L. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
No reviews have been submitted for this location.

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