Customer Reviews for The Portal LLC
(U-Haul Neighborhood Dealer)

235 reviews

1016 Juan Tabo Blvd NE Ste H   Albuquerque, NM 87112

(505) 221-5174

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(505) 221-5174

1016 Juan Tabo Blvd NE Ste H
Albuquerque, NM 87112

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Reserved truck and transport 2 weeks in advance, which was a waste of time. Truck was at a different location in town. I had to drive 150+ miles round trip to pickup the transport. They compensated the "inconvenience" but that did not replace the actual time out of my planned schedule. So why schedule ahead ? Just wasn't a good experience. Drop off was excellant.

rex B. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Limited hours and no way to pick up using your phone.

JOSEPH O. 
Rating:
5.0

Excellent service. I picked up the truck in Albuquerque and Mary Roestenburg went above and beyond to provide quality service. The truck was returned in Peoria and Crystal provided courteous and professional service. Thank you so much and my husband and I will always use Uhaul for our moving needs.

Timothy W. 
Rating:
5.0

I think that they were very friendly and very nice and very efficient thank you very much for everything

Robert H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

This location was top-notch!! Truly a wonderful experience. The lady who helped us (I cannot remember her name) was so sweet and helpful. If I ever rent a U-Haul in the future, I'm gonna rent from there.

Austin R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Slater P. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Very good thanks

Jaburs T. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Floyd L. 
Rating:
1.0

The lady was very rude. Did not know what she was doing .could not get in the truck to check the odometer. Took me over an hour to check out wanted to charge me for some crazy mileage she said I went over...

Bonnie C. 
Rating:
5.0

Customer did not leave a comment.

Felicia D. 
Rating:
3.0

Customer did not leave a comment.

Mikaela E. 
Rating:
5.0

Excellent service. Very fast and professional. Thank you,

Reyna L. 
Rating:
3.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Mary and her son could not have been more accommodating and skilled in serving their customers..today an invaluable asset..with most company's not allowing face to face...I would give an infinite amount of stars...thank you

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Mary did an excellent job and made the check-in process simple and quick.

Bruce F. 
Rating:
3.0

Mary went above and beyond to help .

Jeffrey B. 
Rating:
4.0

The staff was wonderful and it had a very "mom and pop" shop feel to it. Overall wonderful experience even while i was having to move my passed away brothers belongings.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Rajeev S. 
Rating:
5.0

Customer did not leave a comment.

Delaney R. 
Rating:
4.0

I didn't like the fact that the truck only had 3/8 of a tank of gas. It was noted on the agreement but it is much tougher to return a truck with 3/8 of a tank of gas than it is to just fill it. Since you hit your renters up for an extra $30 if returned under 1/4 of a tank you almost always make out to the good on gas.

Rick S. 
Rating:
5.0

Very helpful owner!

Leah T. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
3.0

While the location was acceptable the truck itself as dirty. The contract was filled out to show a 1/4 tank, but it actually had an 1/8. The truck itself on the road had issues shifting gears. The AC when the truck was running for a while would not work well and that was while we were cruising through hot New Mexico and Texas. The engine light would also come on and go off throughout our 2400 mile run.

michael E. 
Rating:
5.0

staff was Very professional went above and beyond to help. Would be a pleasure to do business with in the future.

Joe S. 
Rating:
3.0

Windshield was dirty. Our pickup location was moved from where we originally set up the rental. An email stating this would have helped.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Liz D. 
Rating:
5.0

great but still waiting on final check out summary. Manager was busy with other clients

Darrel K. 
Rating:
3.0

Customer did not leave a comment.

Kay N. 
Rating:
5.0

Owner was very professional and easy to work with. It was a wonderfully simple and easy experience to drop off the truck after a long day moving. Owner of business was straight forward in explainations and there were no unforeseen problems. Thank you!

Albert W. 
Rating:
2.0

Not well marked AT ALL! I had NO IDEA if I was at the right place (after hours). Your app is HORRIBLE! I couldn't go past the Let us know your location. I tried to follow your directions to make my phone allow it and couldn't. Finally used my sons phone and was able to get it done. It's RIDICULUS to presume I'd be successful and be forced to only have one way to check in equipment after hours.

marsha C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

At the time I rented the truck, I wasn't made aware that U-Haul had implemented a new policy effective April 1st. When I went to pick up the truck, was told that whoever was going to be driving it needed to be physically present with photo I.D. Wasn't given that information in advance, which made things complicated. Situation was eventually resolved. Other than that initial glitch, was extremely satisfied with the truck, and customer service on both ends of my move, which was 1,500 miles. Have used U-Haul many times, and highly recommed it.

Constance T. 
Rating:
5.0

Mary was very helpful and made our experience quick, easy and pleasant. Thanks Mary!

LILLIAN D. 
Rating:
5.0

Customer did not leave a comment.

Ashlei J. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Always my location to pick up my rentals always easy and friendly customer service

David C. 
Rating:
5.0

Great customer service well rounded and knowledgeable. Would recommend this location again for all your moving needs.

Ramon O. 
Rating:
5.0

Awesome customer service knowledgeable enjoyed doing business at this location

kim S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Excellent customer service, and very friendly.

Joshua James L. 
Rating:
5.0

Great customer service, Great communication. Overall a great experience

John L. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Mary helped us and was very very nice. She was friendly and explained everything very well. I will definitely go back to her.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

Kanyon C. 
Rating:
5.0

Actually was more than I expected. From first arriving to this location. Customer friendly , no delays, clean truck and on my way. Coming back was really a blessing. Mainly because I was stranded so to speak. Daughter was to pick me up and I had many groceries. With me. It was taking quite awhile. The representative was kind and went the extra mile to Drop me off at my home not too far at all from store location. Wow. I'm ever so grateful and Appreciative. My experience however at this particular location was a pleasant one and I'd certainly come back to this location if and or when needed. I also highly recommend this location to others. Thank you fir such a. Memorable and Great Experience. 😊👍🏽

Felicia D. 
Rating:
5.0

I find no room for improvement at this location. Mary has gone to extra measures to accommodate me and I will have my grandkids use this location also. Thank you Mary and Brian you made a chore much easier!

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
2.0

Amazing and helpful staff. So kind and professional. The store & parking areas are very small.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

My experience with uhaul was very good and Mary was helpful and had a great attitude. I will use this location again in a few weeks. Thank you

Linda T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
4.0

Mary was very helpful and had a kind and reasonable demeanor. She is a hard worker that others should imitate.

Estevan G. 
Rating:
5.0

My experience was quick, efficient and friendly. Brian is cool as a fan!

Candace J. 
Rating:
5.0

Mary was wonderful! She came out to the vehicle and made the whole turn in process smooth and easy. If I need a U-Haul rental again I'll make sure to use this location. They take great pride in their equipment

DANIELLE Y. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Great customer service well knowledgeable

Ramon O. 
Rating:
5.0

Excellent customer service....explained everything clearly and answered all questions thoroughly.

Janet L. 
Rating:
4.0

Customer did not leave a comment.

Lora S. 
Rating:
3.0

Be more open and honest about rates, taxes, fees etc. It says $20 a day yet I paid $100 for 2 1/2 hours due to these hidden fees.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Ganghee S. 
Rating:
2.0

Customer did not leave a comment.

Raymond J. 
Rating:
3.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Awesome customer service!

DAVID L. 
Rating:
5.0

Service was absolutely amazing!!! They went above and beyond and worked very hard to help me out. I would definitely send people to this location

Khadija C. 
Rating:
5.0

This was a great experience. Every detail was explained before I picked up my rental.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Staff was helpful and professional. Great customer service

RAYMOND W. 
Rating:
4.0

A little hard to find due to small storefront in strip mall.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

Thad W. 
Rating:
5.0

The owner was great at her job!

Nina C. 
Rating:
5.0

No changes. Everything good

Drucila E. 
Rating:
5.0

Location signage is not very visible. Truck ran fine, but interior/exterior needed to be cleaned by us before we made the trip.

Krista M. 
Rating:
2.0

Customer did not leave a comment.

Ceara K. 
Rating:
4.0

Informing customers over the phone that some locations cant be paid cash without a deposit. I was told it could be paid with cash and no deposit

Paul C. 
Rating:
4.0

Customer did not leave a comment.

CAROL K. 
Rating:
5.0

Treat you with respect and go out of there way to help you anytime I need a trailer or truck that's the place I'll get it from

Roy K. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
4.0

All good, good service.

Edmund L. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

ISAAC T. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jackson C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Brian was absolutely AMAZING! When our hired movers for our one-way cross-country move were a no-show (!!) Brian saved the day for me and my family. He found us a truck and trailer available for a one-way move without delay, hitched the equipment. He brought calm and assurance to what was an otherwise frenzied situation before I ever called him. Can't thank him enough! Brian and the Portal - you are all amazing and I will happily recommend you to all of my friends and family in ABQ without hesitation. THANK YOU!!!!

marianne B. 
Rating:
5.0

Quick pick up/return. Very friendly and very thorough staff.

Pamela P. 
Rating:
3.0

Customer did not leave a comment.

Fred T. 
Rating:
5.0

Mary was friendly and efficient with the customer service for the phone and the paperwork. She answered her phone and called me back. Other locations didn't even answer the phone. She was knowledgeable with the online service and booking the U-Haul. I would highly recommend them to everyone I know needing a. U-Haul.

Brenda S. 
Rating:
5.0

Very helpful

Lesley D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
No reviews have been submitted for this location.

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