They shorted me on 6 blankets, and the truck was dirty inside. We originally had it reserved at the Susanville location a month prior and they didn't have a truck. We had to drive 70 miles one way to pick up at this location.Michael N.
Customer Reviews for The Red Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Whitley S.
Customer did not leave a comment.Norman S.
Service personnel did not seem to know what they were doing. the trailer was dirty inside and out.Merle A.
They weren't real confident or helpful about how and where to turn in truck.MARK V.
When my people were 20 minutes away from pick up location I called RedBarn pick up location and told them my people would be there in 20 min they told me it was to cold and they wouldn't be renting a u haul today and hung up on meJeffrey M.
Customer did not leave a comment.BRUCE H.
Customer did not leave a comment.Raymond D.
Customer did not leave a comment.Christopher K.
All good.Stephon S.
Customer did not leave a comment.Shirley F.
These guys were cool. The store had all kinds of stuff including gas.Steven C.
I didn't have any problemsVinicio C.
Customer did not leave a comment.ELECIA N.
Customer did not leave a comment.JAY R.
Friendly service and real people, I'll definitely be using them again. Thank YouGUS R.
They need more stock!RYAN H.
Customer did not leave a comment.TIFFANY I.
It was far away but friendly staffRonald T.
The Red Barn people are always super friendly and helpful.OSCAR T.
Paul does an excellent job making sure you're cared for in a timely manner.Constance D.
Customer did not leave a comment.PHILLIP S.
Don't change the pickup location the night before to a location 120 miles away from the original pickup.PATRICK AARON S.
Excellent customer service. This place rocks!!!!!kim B.
Customer did not leave a comment.Kristen L.
We were told to drop it off at this location, and it was very upsetting that we could not drop it off in the local town we moved to Alturas,CA when there was a U-Haul facility there, and costing us more money in fuel and more time..Just felt it would be better that we drop it off in the town we are moving to if there is a location there, in which there was.RANDY H.
Customer did not leave a comment.John C.
4 HR wait charged double of what was quoted. They sent to wrong destination for return. Worse experience ever. Wil never use Uhaul againDAVID P.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.Ken E.
Customer did not leave a comment.Jon W.
Well the first thing was that I took a different route through the mountains which was flatter and less winding to be easier on your truck. It was a route that was ten miles longer so I got dinged on four extra miles when I returned it. Next time I won't care about the equipment I guess. Nobody seemed to give a crap that there was an extra quarter of a tank of gas more than what I received which I estimate was about 10 gallons. So just gouge me on the extra four miles I drove and charge me for that but don't worry about the $20 in gas I gave you. It just came across as a cheap way to treat a customer.Matthew M.
Customer did not leave a comment.Zachary F.
Customer did not leave a comment.Janis S.
Customer did not leave a comment.Shaun D.
Supply the retailer sufficient computer connection to speed processDALE V.
26ft truck we reserved out of Susanville Ca was not available. I had to make a 4 hour round trip to get a smaller 20ft truck. Reno dispatch did not care or help. " it not reserved until we talk"...so what good is the app or online reservation process????. We had to wait until Monday the 1st to get only trailer available the smallest. We lost a day of travel and left behind furniture and other belongings because we did not receive the RESERVED equipment at the day, place or time that we had reserved.Crystal H.
Customer did not leave a comment.Heinz P.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.laura R.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Bryan K.
Customer did not leave a comment.ROGER L.
Customer did not leave a comment.RICK K.
Customer did not leave a comment.Michele S.
EXTRA yes for snow extra charges for returning truck and using drop box pack a lunch if renting out in the dessert they don't worry about the four or five hours you have to wait for their computer reboot even if you was supposed to have been picking truck up at a time that ended up being seven hours later reboot lol they keep you there shopping he'll by the time you get out of that little hwy robbery training camp your probably going to be to broke to drive the truck that gets stuck in snow even if it's not deep truck gets stuck just turning it around or pulling into driveway anyways storm caused me to end up spending about six hundred dollars I did not choose to keep it two extra days I was snowed in but than to be charge an addition am two days after first two additional days that was wrong plus I had accidently l Trusted the market had handed me all my bags well as it the s out they forgot to hand me one of them that was my coffee well to come home see no coffees and have to go back its 26 miles away you do the math 54 miles at 89 cents a mile plus gas easily over a qtr tank that costed 97 dollars to fill up at this l9cation same as rental location btw plus throw in rental time and the supposedly 5 dollar a day ins that comes up as 42 dollars for two days wtf and your morning Joe is going to be more than star fucks for the month but as we k ow there's not one of those for 70 miles do that in one of these trucks for a day and you can see why uhaul needs unlimited mileadmge on the trucks they are renting out in the dam dessert it's not even a good choice on a sunny day to rent Therese trucks if your time is spent waiting at location to pick up your reserved truck and six hours later the system final for kingly finishes rebooting you don't get any breaks on this rental the snow causes setbacks they don't stop charging you for say being snowed in or truck gets stuck ie snowed in they are still charging you and if they don't check truck return. Guess what your get typing charged until somebody checks the key drop be prepared 5o pay hundreds of dollars in the 5 dollar a day ins they offer as they charge five dollars ins policy handling fee every day for their five dollar a day ins three days 42 dollars wtf and than another two days plus an additional two extra days after extra snowed in days and fuck it get an uber or get robbed either way getting screwed should at least be consentualJennifer L.
Customer did not leave a comment.
Paul, who handled my rental is an excellent rep for your company. He was thorough, helpful and explained both the contract and the operation of the truck to me very well.ROBERT S.
The uhaul was not cleaned when I picked it up and only had a quarter tank of gas in it. I will you this location again but only because it is convenient for my moving needs.Christopher D.
Customer did not leave a comment.Dan B.
Very Friendly staff, helpful.jean L.
Your UHaul computer failed to work when I returned truck within 3 day limit, so your computer charged me for 4 days. I contracted for $42 insurance, but your computer charged me $56. You charged me $855.52 instead of legitimate $809.75. You have stolen money from my credit card. FIX IT NOW! RETURN MY $45.77 THAT YOU HAVE STOLEN FROM ME! NOW!!!Charles H.
Great, friendly, helpful people.John H.
Pave where the trucks sit.John H.
Customer did not leave a comment.Ray G.
Customer did not leave a comment.Chris G.
I reserved boxes, tape paper and they had none. I believe that this is actually the company "Uhaul"s fault since it is the website that said these things were reserved when that store does not actually carry them. However, there were no tie downs there and that is a pretty basic thing not to carry. We had tons of wasted space because of this. 600 spent in order to move what could have been moved in a van. A blanket we rented had some grey powder in it that settled on a Chinese antique piece and is now part of the table. I will have to work at restoring that piece which is the most precious piece that we moved! Not happy. Clean the blankets! The people were nice, kind, good service. Your website sucks, Uhaul corporation.Judi R.
Extremely helpful staff.jean L.