Customer Reviews for The Rental Branch

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Rental Branch

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Douglas L. on

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BRANNON R. on

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ALAN B. on

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Susan C. on

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very impressed with them..have returend trucks x2 in the past 2 months and they were great

DAVID B. on

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Pre-checkin made the experience fast and easy.

Paul D. on

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Nicole J. on

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Easy transaction

Anthony M. on

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When selecting the drop off location the pin drop location will not populate the actual location. When zooming in the site is unclear.

Richard F. on

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Jacklyn B. on

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Cara H. on

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Used the 24 hour drop off, location was easy to find & dropoff instructions were clear & easy to follow

Cara H. on

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We used the 24 hour drop off & online return process, but the location was easy to access & the drop off instructions were clearly posted.

Jason O. on

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Very friendly staff.

Danjay F. on

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Great customer service and personable and professional staff!

Rodney C D. on

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Catherine B. on

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Nancy F. on

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Paul F. on

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Very helpful in attaching trailer and open to late night return of the trailer to avoid a 2nd day charge. Trailer was clean and ran very well. Recommend The Rental Branch for any rentals.

Joel S. on

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Jonathan K. on

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Everything went very smooth

Anthony M. on

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The Web site for getting one way truck rates was not tied into book reservation now. Also when selecting drop off location selecting the pin drop location does not display the actual location.

Paul S. on

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Tiago K. on

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Thomas T. on

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Staff was very helpful to a first time truck renter.

ROSE M. on

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The service and vehicle were all great. I rented at the last minute and was unable to get the size truck I wanted but was helped with a lager one instead.

Lori W. on

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Fast and friendly, would use again!

Kathleen D. on

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Joel S. on

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the pick up and drop off location staff were both just fine. However, when I got to my destination I called the UHaul number on my contract. They acted like they had my info in front of them and connected me to someone who sort of speaks English. Evidently he was not actually at my drop off location which was as indicated on my contract. So despite being told it was open for another hour, when I got there it had been closed for quite some time. I again called the number on the contract and this time a different person said there was nothing Uhaul could do to help and then she gave me the wrong hours of operation for the store I was standing in front of and looking at their hours of operation sign. It must be very nice to be able to operate a national chain with essentially no competition as 1000's of bad reviews make no difference to profitability.

kevin O. on

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Rental Branch did an excellent job. They were extremely easy to do business with and provided a brand new truck. My family and friends will use Rental Branch for our Uhaul needs in the future!

JACK L. on

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Customer did not leave a comment.