My recommendation would be to continue to model this locations customer service and efficacy too all sites. Excellent location! The personnel were very helpful, fast, courteous, knowledge able; which made the pick up and rental experience perfect. The (online) booking which is a separate process, which can not communicate with the rental equipment place; can be risky for the customer. One obligates themselves to an UHaul affiliate which may be in another town when payment is held for the reservation. I did multiple weeks in advance calling local sites to me about trucks availability in this timeframe. The were multiple location around my area in Saint Joseph, MI 49085 which adds the expensive fuel charge at all portions of the moving event from pick up to final drop off. I understand that UHaul can not control the price of the fuel but can directly control how much the mileage rate is charged. $1.19 per mileage seems a lot to hard working folks that may be in trouble financially with moving from - to - locations. Other than that area of the rental experience, I thought everything was excellent. My confidence was boosted by calling the Saint Joseph location. Great work. I will recommend folks in the area that need a location site to use this one. Thank you again, I will look at UHaul again in the future. Respectfully, Steven M Sarmiento 03/03/2025 1120
STEVEN S
The Rental Branch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Joseph, MI 49085
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The gentleman who helped us return the equipment was courteous and helpful. Quite the opposite of their Arkansan counterpart.
DONALD RAlmost no lights by the trucks. Hard to spot where I'm supposed to return.
MICHAL MNot a thing. We have moved quite a lot over the years, and this was hands down the smoothest truck leasing experience ever. Polite staff, clean equipment, no wait time, vehicle available when needed even in this arctic weather.
REBECCA KHave worked with Rental Branch several times over the years. Always had a good experience. This time we used the App for U haul and that part was less than optimal. The process of using my phone to scan barcodes on my ID and at the location did not work. Would be better to just use pictures from my phone.
Janice H