Customer Reviews for The Rental Place FB
(U-Haul Neighborhood Dealer)

245 reviews

18550 N Hwy 1   Fort Bragg, CA 95437

(707) 961-9622

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(707) 961-9622

18550 N Hwy 1
Fort Bragg, CA 95437

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent experience. Nice truck ready when we reserved it helped the move go smoothly.

Timothy W. 
Rating:
5.0

Nothing. Uhaul is awesome.

Pao X. 
Rating:
5.0

Not a thing! Very Awesome company, well managed, I am a happy customer

lori E. 
Rating:
5.0

Customer did not leave a comment.

julee H. 
Rating:
5.0

Customer did not leave a comment.

matt S. 
Rating:
5.0

very helpful and supportive, thank you

Suzanne T. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
2.0

The building was like four businesses in one and that was confusing. The lady was quick but not much information was given about my insurance coverage or anything really.

KIRSTEN LEIGH M. 
Rating:
5.0

Very convenient and appreciated the Sunday hours for my drop off.

Paula T. 
Rating:
5.0

Employees very helpful and friendly.

Gary O. 
Rating:
3.0

U-Haul messed up my move from start to finish. I should have known, as they did the same thing when I utilized their services with my last move 15 years ago. Honestly, do NOT use this company!

BONNIE L. 
Rating:
4.0

Customer did not leave a comment.

dory L. 
Rating:
5.0

Customer did not leave a comment.

latoya G. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

This was a very pleasant local rental experience. The staff were extremely competent and helpful, the vehicle was great, the rates were reasonable and fair, and overall it was a very satisfactory transaction. I highly recommend this Uhaul location..

Hilleary B. 
Rating:
3.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Thanks

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I began my rental experience at a different location. I needed to pick up the van on Saturday, so they made the reservation, and told me to go online to fill out the form to get the code to open the box that held the key. Saturday morning I arrived and began the process of navigating the online registration. After 45 minutes of trying and failing to successfully make my way through the process, including a call to Uhaul customer service, I gave up and went to the Rental Place, where real people checked me in and had me on the road. It would be better for people who are going to check in and get their vehicle using a smart phone, if the basic form and ID verification could be done over the counter, and a simple text message could be sent to the customer the morning of the pick up with the code for the lock box. It was a very frustrating and time wasting experience, which put me behind schedule, and ultimately caused me to keep the van an extra day, which cost me extra money.

danny B. 
Rating:
4.0

was very helpful in making sure desired truck was actually at location I needed it at.. Otherwise, it may have necessitated a 100 drive..

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

I would like to be able to reserve further in advance.

Fred D. 
Rating:
3.0

Free donuts!

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

GARTH C. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Not Much

Eric J. 
Rating:
5.0

The service rep was very helpful and courteous. I was having a bad day and It was nice that he was so polite, friendly, and professional despite my frustration. I highly recommend The Rental Place!

JASON M. 
Rating:
5.0

Thank you for your friendly service. Very clean, nice and safe ride.

Marlene P. 
Rating:
4.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Helen G. 
Rating:
5.0

Had a communication error in the system and the FB Rental place was able to straighten the issue out same day! Thank you to Forest Garrett for taking care of everything.

Shon L. 
Rating:
4.0

Customer did not leave a comment.

SHAWN L. 
Rating:
5.0

I love the Fort Bragg Rental team! Kind, courteous and very helpful and they had exactly what we needed to get the job done! Thanks!!

NATALIE C. 
Rating:
3.0

Customer did not leave a comment.

Lloyd R. 
Rating:
5.0

Customer did not leave a comment.

Mimi F. 
Rating:
5.0

Customer did not leave a comment.

jon W. 
Rating:
5.0

Customer did not leave a comment.

anthony M. 
Rating:
3.0

Customer did not leave a comment.

Ken S. 
Rating:
1.0

I did not have a walk around before I rented the van. Later was charged for damage that was not done during my rental. I tried to call to resolve the issue but waited on hold without a human for close to 30 minutes. I was told that you called but I did not receive a message. Want to resolve this out of court?

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

brian P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

KRISTA P. 
Rating:
5.0

good customer service, easy and fast pickup & drop off

Gary W. 
Rating:
3.0

UHaul was dropped off after hours so we didn't interact with anyone.

nadine S. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Not Much...I...on avg...Get a U-Haul 6 to 8X a Year...

Eric J. 
Rating:
2.0

This is this second time that this location could not find my reservation. Wanted to charge one third MORE than reserved price.

Rusty F. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

Exceptional service and no fuss reservation online!

Danny L. 
Rating:
5.0

Excellent staff. Everything was ready, clean and check out was easy.

Sydnei W. 
Rating:
3.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Brian who helped me hook up the U-Haul was very nice and knowledgeable!

Gretchen H. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
4.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

This is the second time I have used UHaul in two months for a longer distance move. Both the truck and trailer were solid and made the trip rather easy. Would definitely call on them again.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Customer did not leave a comment.

denise C. 
Rating:
3.0

They sent me to a drop off location, assuring me of after hours capability for me then to find out that it was closed, no drop off after hours and it screwed up a very important tight schedule I was keeping.

Dwight G. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
2.0

I would prefer the other U-Haul store in Ft Bragg. There was a lot of trouble in getting the van checked out glitches with the computer. It took almost 30 minutes to redo paperwork I had already done on line.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Douglas James K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

Have Computers Servers That DON'T CRASH !!!

Eric J. 
Rating:
5.0

The pick up location was changed at the last minute by U-Haul. We incurred hotel expenses in order to pick up the equipment in a timely manner, and had to drive 50 miles out of our way. U-Haul should have advised us more than one day ahead so that we could make alternate arrangements with our moving crew.

Pieter Anne W. 
Rating:
5.0

The Rental Place in Fort Bragg was wonderful, helpful and efficient, Made a stressful move with time restrictions easy??

marsha B. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Stefan D. 
Rating:
1.0

Vehicles were dirty(Pryor rentals garbage and grime) lights on tow bar passenger side not working. Personnel were nice and courteous. Just had to go way out of my way, not compensated enough to drive in a completely unessessary direction and and to be there at a time 10 and a half hours before my original reservation was not good...I had no choice for this move had to happen. Not happy!

Rodney H. 
Rating:
4.0

The people here were very helpful with the check-in process, although they informed me they could not help me unhitch and unload my car even thought in Denver I was told not to do it myself, but rather let the folks in FB do it. I will need another truck in about two months. If I go with Uhaul, which is doubtful at this point, I would hope for better information and assistance.

David S. 
Rating:
5.0

Customer did not leave a comment.

Bryant P. 
Rating:
3.0

Rental Place kindly accepted my truck and dolly at their location after I repeatedly told Curtner staff that the drop off location THEY wanted me to use was closed that weekend for a funeral and they put that address down anyways making it more difficult for the Rental place folks to figure out what Curtner screwed up.

Tim W. 
Rating:
4.0

The cashier helping us at this location was quite helpful and had us out quickly. Excellent experience.

Alicia F. 
Rating:
2.0

Hello. The rental of the uhaul was a good experience overall. The only really very negative aspect of it was the pick up. I don't know his name but surely you can figure it out, the man that checked us in had a extremely arrogant and unhelpful attitude. Such a person should not be doing public work. It's a shame because the lady with whom we return the vehicle was the complete opposite. Very nice and gracious. Nonetheless, the first impression was so unpleasant that we will make a point to NEVER rent a uhaul at that location again. I also will make sure to tell everyone around us about the bad service this guy gave us. There is a second uhaul location center in Fort Bragg and this is where I'll go next time. I'll try to avoid "the Party place" at all costs in the future. Sent from my iPhone

sophie R. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
3.0

Customer did not leave a comment.

Susan F. 
Rating:
4.0

Very nice, quick, and efficient.

Dan L. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Just an FYI for those booking online. Just because you book WELL in advance, does NOT mean all equipment will be at your selected location pick-up. In saying that, I would also like to thank U-Haul for not raising their rates nearly 400% like Penski did if you're leaving California.(price gouging)

AMBER C. 
Rating:
5.0

There was a mix-up with my reservation. The employee was friendly, polite, and found a solution as quickly as possible.

Sara G. 
Rating:
3.0

I think adapter for trailer lights should be included in rental. Same adapter can be purchased at auto store for 1/10 the price charged at rental place.

susan S. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

It was a perfect experience!

Pavlos M. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
5.0

Outstanding customer experience.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Trailer is like new and very very clean which we appreciate. Ready when we needed it and worked perfectly. It was also easy to reserve by phone after doing the research online about what size we needed. Thank you, U-Haul!

will L. 
Rating:
5.0

Easy to find, easy parking, extra help picking out supplies needed......I can think of nothing that would help improve customer relations.

Charmel C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top