Customer Reviews for The Rental Place LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Rental Place LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ZOEY G.
Rating:

Customer did not leave a comment.

James M.
Rating:

The headlights on the van need to be re-aligned as they are not aimed properly

Mark M.
Rating:

Customer did not leave a comment.

Estrella E.
Rating:

Truck had less than 2000 miles but was dusting inside and out which is ok unless I am charged to clean it.

Patrick D.
Rating:

Customer did not leave a comment.

DENNIS H.
Rating:

Dirty windshield & interior on the rental truck and inordinately concerned about face masks.

PATRICK H.
Rating:

Customer did not leave a comment.

Kristina G.
Rating:

The window was really dirty on the inside so that I couldn't clean it while driving. It had oil or something on it tough to get off

abel H.
Rating:

They weren't helpful at all, the guy who works at the office was a nice guy but the other guys who works outside they weren't friendly.

Kathy H.
Rating:

I was never informed that if I didn't check out on line it would cost me $20. I asked about returning after hours and I was told to park it at location, put keys in Dropbox and I would be check in in morning. Disappointing😑

terra C.
Rating:

Customer did not leave a comment.

SHIRLEY C.
Rating:

The van had a change oil light on. The van was dirty inside and out. The worst part of my experience was customer service when I had a problem being on the phone for 3 hours waiting to talk to someone. Being transferred waiting again. The truck had issues and I was trying to get a refund for one day. It took me 3 hours.

Dyenia A.
Rating:

I dropped off the truck with the same amount of gas as I received the truck yet I was sent a gas bill for $83. Not paying it

Gary F.
Rating:

I made a reservation online to pick the truck up in Santa Rosa and drive about 300 miles and was going to drop the truck off in Eureka. they gave an option for a "SAVE 295$" DEAL it was good for 4 days and include 514 miles. for a total of 111$ not including tax i got a call the truck was not in Santa Rosa it was in Sebastopl, calling the 800# i asked "is the contract the same it's only changing the pick up location" the woman on the line said "yes it was all the same" When i dropped off the truck it was listed as a "local rental" for total $645.72..... bait and switch..... i called the 800 number and it will take 5-7 days to get a refund more to follow

RUNE S.
Rating:

Great service!

Kevin N.
Rating:

Customer did not leave a comment.

LUZ S.
Rating:

Keep your counter guy! I did not notate his name and I should have. Saturday morning Aug.1st. He was working hard with customers, phone calls and staff to get the job done right. He listened, was flexible. helpful and trusting. Give him a raise!

SONIA F.
Rating:

I was redirected to this location from a location across the street from my house. This was an house an a half away and I was not compensated nor allowed to transfer the truck to the right location early. At the other end, I was told I had to drive again an hour away rather than the location next to me because another customer needed my truck. The service from this location was just fine - the service from uhaul was horrible.

Steven R.
Rating:

Customer did not leave a comment.

DAVE B.
Rating:

Nothing at this time, Thx.

George B.
Rating:

One of the employees were rude to us and left an appliance dolly in the middle of the parking lot instead of placing it in the truck for us, which was parked down the road.

GERI W.
Rating:

Service was great--check out was fast and when we had a question, help arrived promptly. There were no blankets available, and we managed fine; just something to note. Staff was helpful and safety was practiced. Thank you

BERGEN W.
Rating:

The guy at the counter was so nice. And we couldn't believe how pristine the truck was. Usually you get one with dents all over it but this one had none. AND the truck got good mileage so it was a win. Thank you Sebastopol U-Haul!

JEFFREY E.
Rating:

Fantastic place to rent

Deven Y.
Rating:

Update revised hours

Rebecca M.
Rating:

Customer did not leave a comment.

Scott P.
Rating:

The Sebastopol and Santa Rosa location were very friendly and helpful. The UHaul process in general is terrible. The truck was not at the requested spot...or the first alternative after we drove there. The packing supplies defaulted to a prior move location so that took time and rushed the process as well.

JAMES C.
Rating:

Customer did not leave a comment.

JORDON B.
Rating:

Windows were very dirty but van ran great

Macario M.
Rating:

Customer did not leave a comment.

Jim P.
Rating:

We rented an 8-ft. Ford F150 truck with supposedly a full tank. We went 22 miles and put 3.6 gallons of gas in the tank to refill it. Mileage was terrible for that size truck.

STEVEN S.
Rating:

Excellent service Perfect agent Pleasant experience

Marci H.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Andriy S.
Rating:

Customer did not leave a comment.

Matthew J.
Rating:

Customer did not leave a comment.

Kevin F.
Rating:

Customer did not leave a comment.

Emma R.
Rating:

Cool place. Rent a lot more than uhauls too! Overall great experience. Good customer service!

Lisa P.
Rating:

Customer did not leave a comment.

Whitney T.
Rating:

Customer did not leave a comment.

Ryan S.
Rating:

Correct your business information on uhauls website for starters. But even while I had to do a second 1.5 hr round trip trip there because your store hours are wrong I was waiting while the customer if front of me had problems and all the store clerk does was blame uhaul and not the store. Just like he did for me with the wrong hours. Think the owner needs to get their systems fixed.

Heidi H.
Rating:

Customer did not leave a comment.

Emily L.
Rating:

Customer did not leave a comment.

Kevin H.
Rating:

Very helpful friendly staff

John C.
Rating:

Nothing. It did look like the advertised mileage rate (.79 cents p/m) was $1.08 when billed, which was$16 more than I expected. Regardless, I paid it as everything else was smooth and effortless. But you should match the advertised rate to the billed rate especially for longer trips. John Cotton

John M.
Rating:

Put a sign on the corner of Industrial and Hwy 112 - very easy to miss

Marc B.
Rating:

Customer did not leave a comment.

John R.
Rating:

Customer did not leave a comment.

Neal M.
Rating:

Customer did not leave a comment.

Mark F.
Rating:

Customer did not leave a comment.

Rachel C.
Rating:

The truck was so dirty I could barely see through the windshield. The rep at the rental place wasn't friendly and gave the wrong closing hours for the office for my return the following day.

Joshua M.
Rating:

Customer did not leave a comment.

Aimee T.
Rating:

Amazing. A plus and best Uhaul experience to date.

Franklin S.
Rating:

Customer did not leave a comment.

Patrick F.
Rating:

Customer did not leave a comment.

Cato G.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

They are incredibly courteous, friendly and professional! Bravo

Edward M.
Rating:

The service and location was excellent. However, the customer service and reservation system is nothing short of fraud. I reserved a trailer and got a confirmation number and planned accordingly, and then a few hours before I pick it up, I was informed they do not have the trailer for me. I will never use U-Haul again. Truly.

Sharon E.
Rating:

Customer did not leave a comment.

Jessica T.
Rating:

The location that I was FINALLY able to pick up the truck was great. Very professional and understanding. I was supposed to pick up a truck in Lakeport, CA but was sent on a wild goose chase. I went to Santa Rosa. CA where a truck was supposed to be waiting for me but they DIDNT have any trucks available. The only place was Sebastopol which was an hour and a half south of where i needed to be. Not only did this cost me time but it cost me fuel. In addition to this I was not provided all the moving pads I had rented although the rental location I picked up from did give me what they had. U-Haul should have informed me when I booked the truck that the Lakeport location was not available for Sunday pickups. This is the worst experience I have had and will not be renting from U-Haul again.

diane M.
Rating:

More orientation to the truck, mirrors, etc.

James N.
Rating:

The van was in good condition mechanically, just a bit dirty.

Jonathan G.
Rating:

Great spot to rent. Fast and friendly.

Karen A.
Rating:

Employees are knowledgeable and friendly. It was the fastest checkin and drop off ever un any car rental I have ever done (2-3 times yearly for 20 years). Looked for my car keys that feel under the seat and called about in a panic the following morning. Thank you!

Madan K.
Rating:

Customer did not leave a comment.

CAROLYN U.
Rating:

Customer did not leave a comment.

Jason S.
Rating:

Customer did not leave a comment.

ELLEN H.
Rating:

Customer did not leave a comment.

Francois P.
Rating:

I already recommended this location to two friends of mine

Sarah H.
Rating:

I was supposed to pick up my truck from the Santa Rosa location, but they did not have the truck that was confirmed via phone call and email the day before. They tried to send me to Vacaville but when I objected they found a truck in Sebastopol. When we got to Sebastopol I had to wait 5 min while the service representative was on a personal phone call.

david L.
Rating:

It seemed that they were disoriented and on drugs Go to a different Uhaul location

Thi B.
Rating:

Customer did not leave a comment.

Terry H.
Rating:

When I arrived to pick up the reserved trailer, they did not have it.

Carrie S.
Rating:

Patrick is one of the nicest people in Sebastopol. I will always return to rent from Patrick. Amazing customer service as always.

Sharda G.
Rating:

Customer did not leave a comment.

judy L.
Rating:

Customer did not leave a comment.

Leslie B.
Rating:

Customer did not leave a comment.

Robert L.
Rating:

While the equipment was clean to the standard I was expected to return it, it was relatively clean in the real world. Not a problem as I cleaned it up to what I consider a comfortable level. Apart from that, let me say I read quite a lot and saw quite a few recommendations for other companies, but I found UHaul more convenient logistically and am very happy with my experience. The 20-ft truck and car carrier worked awesomely over 900 miles with several sketchy mountain passes. I couldn't have asked for more. Super pleased with UHaul's equipment.

Natalie W.
Rating:

rude employees and overcharged me at drop off ...very unhappy with the customer service experience with Uhaul overall....disappointing to be treated bad from such a big company

Paul C.
Rating:

Alignment was off so driving it 1300 miles was a pain, and no cruise control! Otherwise all good.

Eric R.
Rating:

Customer did not leave a comment.

Steve F.
Rating:

Staff were very nice and helpful

loren K.
Rating:

Customer did not leave a comment.

Daniel T.
Rating:

They took my trailer for return even though they were not obligated. Uhaul is so clueless they don't know where drop offs are for the different equipment.

Noah K.
Rating:

U-haul reservation and tracking system is broken. You're trying to manage and control thousands of small, independent businesses and the current model simply isn't working. You need to either buy out the inventory of U-haul equipment from these stores to form a central Zipcar like service or stop "guaranteeing" reservations online.

Bobbi W.
Rating:

It wasn't clean on front but it didn't matter. The staff was super!

Gilberto V.
Rating:

Customer did not leave a comment.

Beniamin P.
Rating:

Customer did not leave a comment.

Kathy J.
Rating:

Customer did not leave a comment.

GREG R.
Rating:

Higher priority to customers at the counter, lower priority to customers on the phone and staff goofing off in the back.

Robert R.
Rating:

Customer did not leave a comment.

GEORGE R.
Rating:

Customer did not leave a comment.

John A.
Rating:

Very friendly!!

kym J.
Rating:

Customer did not leave a comment.

Annie B.
Rating:

Thank you. You guys were great

Stanley J.
Rating:

Customer did not leave a comment.

Dan S.
Rating:

A/C did not work at all. Truck was not washed Inside of the truck box smelled of marijuana. Found marijuana leaves and stems in truck box

Jack B.
Rating:

The cargo area of the truck was filthy. When I told the manager this he called his yard man up to clean it. He even offered that if it was taking too long he would clean it himself. The yard man was by himself and helping a lot of other customers that arrived after me, and after waiting 15 minutes I told him I would just clean it myself, because I needed to get going on my project. The manager had a line of people so I decided to just leave and sweep it out on my own. In the future providing a clean truck from the start would be helpful. Also, the cab had muddy boot prints, which I didn't mind but if I am expected to return a clean truck than it should be given to me clean. Ultimately I returned it cleaner than I received it.

Rachel M.
Rating:

So easy. Everyone was super nice and professional. And FAST! Very happy customer.

REBEKAH H.
Rating:

all good! thank you!!

No reviews have been submitted for this location.

Back
To Top