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MICHAEL S
The Rental Place LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sebastopol, CA 95472
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
What you can do is to improve your over-all communication with customers. You changed my pickup 3 times. I booked this reservation weeks in advance. Tina was determined to make me drive out of my way to Sebastopol all because this was a one way booking. I was from out of the area and needed the pick up to be close to the location. Instead at the last minute you change pickup again! I arrived at the pickup and the manager in Santa Rosa informed me that you changed the pickup and I had to drive to Sebastopol a good 35 minutes away from where I needed to be. I ended up being over an hour late. I did not pay online because I knew you were going to not give me my preferred pickup. You all made money off of me, with extra gas and also us dropping it off the same day. Shame on you! Tina you need to do a better job at communicating. As far as the managers at both Santa Rosa and Sebastopol, they were extremely professional. Christopher at Sebastopol and Mr. Filipe at Santa Rosa, he called ahead to make sure the truck would be there.
Kathi SGreat local spot return was easy great communication
Edward GExcellent Customer Service the gentleman in charge was very helpful and I am a very satisfied customer thank you Happy New Year
jANICE CI got an an email receipt. I complained a few minutes ago that I had not received a receipt. I did. I apologize I was mistaken for saying that. Great place, great people, perfect service.
TERESA H