Customer Reviews for The Rental Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Rental Place

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Julia C.
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The people at the rental place were super nice, but it took 45 minutes for us to get the u-haul. The u-haul was clean, but not well maintained. Seems to need a new transmission. I was worried we wouldn't even make it to our destination.

Mark C.
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Customer did not leave a comment.

Todd F.
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Fast and courteous staff.

shirryl B.
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Thank you for the availability and a new pick up truck, I really needed it and you were there, and you answered all my questions and concerns promptly!

Bruce W.
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I had a horrendous experience with U-haul in Sacramento in June, this was the complete opposite. EVERY person we came into contact with at this facility couldn't do enough for us, from checking us in, to helping me transfer a heavy dresser from my vehicle to the truck, to explaining how to operate everything, can't recommend this place enough.

Artem R.
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Pretty dirty interior of a car Last moment location has been changed from SF to Sonoma

LLOYD D.
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Customer did not leave a comment.

WILLIAM A.
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Customer did not leave a comment.

Heidi W.
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This was the absolute best customer service I've ever had at a Uhaul location. The staff were friendly and understanding when my reservation pick-up location changed. Not their fault of course, but they sure were considerate and if I have to drive a few extra miles to pick up a truck here in the future I will.

Bailey P.
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Uhaul changed my location last minute (the night before) to a location 60 minutes from me. I live in the city and have no car and had to pay a very expensive uber To get there

paul M.
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Customer did not leave a comment.

Cheryl H.
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Uhaul renting system on line sucks. Let me book a truck when it wasn't available and then didn't contact me. Then booked a location 20 miles away. I called until they found a truck in my town. Trucks speedomitor was broken but peep at location were excellent. "The Rental Place" still don't get how Uhaul system let's you book a truck in a certain location when none are avail. Pretty bad system.

Jon C.
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It was east, fast, and me truck was right at the front door couldn't be better.

LLOYD D.
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Customer did not leave a comment.

Guillermo D.
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Bob V.
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Cab was not cleaned or sanitized. Windshield filthy. Odometer reading wrong. Gas level incorrect. Oil light went on, needed two quarts of oil. Truck broke down in Bakersfield. Blown radiator. Truck had to be towed. Caused two day delay and much more inconvenience to me. If The Rental Place would have check the water level this would have never happened. I will be requesting a full refund from U-Haul

Stephen H.
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Customer did not leave a comment.

WARRAN B.
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My truck was never sent to this site by uhaul. I was able to rent a smaller truck but it had been used to haul fish and stunk something aweful. The staff were very helpful in getting the uhaul mistakes minimized.

KATHY L.
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Wonderful experience. Thank you :)

Paul R.
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Customer did not leave a comment.

Megan M.
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The most unprofessional experience I've EVER had. Costed me so much money and the rude employees were unbelievable. Will NEVER visit here again

SANDI M.
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Customer did not leave a comment.

Gordon P.
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Because of a typo my user name was used for this rental. The error was not corrected even after bring it to the attention of UHaul, Thankfully I did not include my driver license number or credit card info in my user profile or I might have been charged for this rental I did not ask for.

Anthony S.
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Customer did not leave a comment.

Taj C.
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Victoria W.
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Always excellent service at this location. Thank you!

LLOYD D.
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Customer did not leave a comment.

DEBORAH M.
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The front and side windows were very dirty inside and out. We attempted to wash them ourselves with h20 and a clean cloth, however there was a film on the inside front window that remained, making it worse. I could not see very well with the sun coming through at sunset!! Hazardous to say the least!

Anthony S.
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Customer did not leave a comment.

John F.
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John M.
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LLOYD D.
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Customer did not leave a comment.

JOHNN M.
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No improvements necessary!

Gordon S.
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I think a clearer explanation of total cost would be helpful. I rented a $19.95 van for 20 hours ended up costing $80 and that without insurance.

Catherine W.
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I love the team at the Rental Place, they are great!

Walt G.
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the locations were great. The reservation process was not. Reserved a trailer in San Rafael 2 months out....it was cancelled 4 days before pick up. Returned call to get one in Richmond, it was gone, same thing in Valejo. Found one in Sonoma to pick up on Jan. 1 at 10AM. Got a call Dec.31 at 11AM that the location would be closed Jan. 1. I asked if I could pick it up that day, and was told that I could if I got there in less than an hour because they were closing at noon. What is the point of a reservation?

chester A.
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Customer did not leave a comment.

Eileen N.
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I would be recommend diligence on inspecting the vehicle. The truck had mud in it. Also the hose from the gas cap to the gas tank had a leak in it that we had to repair on the road. I hope UHaul repairs this before the truck goes out again.

JOHNN M.
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Customer did not leave a comment.

Kirsten M.
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When I got the truck home, I discovered that the dolly I'd requested had not been loaded. One of the guys delivered it to me so I didn't have to come back. Excellent service!

JENNIFER B.
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The truck was well maintained but the pull out ramp was not checked out by the location before my rental period. The ramp was heavily caked with mud and hay, filthy, plus I received the truck with a 1/2 tank of fuel. I returned the truck near full of fuel and cleaned the ramp. My return time was a little after 11 a.m. the next day as the location stated the next renter was scheduled at 2 p.m. I had the truck for 24 hours and 54 minutes, charged 2 days rent although the next renter would pick up at 2 p.m. the same day = dupe rental fees collected. Isn't there a small grace period for returns? An additional full day's rent for only 54 minutes is awfully excessive especially when the truck was scheduled to rent out the same day to someone else. After checking elsewhere, I would use this same location again but more cautious.

Robert S.
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Had good service, only problem was the mileage and gas amount, were not the same, contract and dash gauges. They solved the problem quickly.

Michael S.
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Customer did not leave a comment.

Howard D.
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ronald B.
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Susanne A.
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LLOYD D.
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Douglas H.
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The staff at this location was very helpful. The process was fast and efficient.

Victoria K.
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Customer did not leave a comment.

Thomas S.
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Debbie G.
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Randall R.
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SALLY M.
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Zoerima S.
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Helpful and friendly

JOHN H.
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SALLY M.
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Love the rental place in Sonoma.. great friendly owner & staff!

Peter S.
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Slow, long line otherwise fine.

LLOYD D.
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Customer did not leave a comment.

freya H.
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Customer did not leave a comment.

Suzanne F.
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I returned the truck the day before it was due, about fifteen minutes before The Rental Place closed. The woman at the counter was friendly and efficient, and I was there for less than five minutes total. It was a pleasant experience, and I wouldn't hesitate to rent from this location in the future.

PETER T.
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Customer did not leave a comment.

Jeffrey G.
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The van was new and clean and worked great. Pick-up and drop-off were straightforward and relatively quick.

Patricia J.
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Customer did not leave a comment.

Catherine W.
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Nothing, the folks at The Rental Center are great!

Caleb G.
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Customer did not leave a comment.

Jim H.
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Great and friendly employees. Would highly recommend The Rental Place in Sonoma to rent any kind of equipment.

Wayne H.
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Customer did not leave a comment.

Timothy H.
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Use uhaul

LLOYD D.
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Customer did not leave a comment.

Catherine L.
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PETER T.
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reliable service

nancy F.
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Customer did not leave a comment.

LLOYD D.
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Customer did not leave a comment.

George W.
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Sonoma handled the situation fine, but the original confirmed reservation pick - up was in San Rafael, but no truck when I arrived. Received notice of the change in a phone message while en route which I saw after arriving in San Rafael from Grass Valley. Sonoma was the nearest option. That's a helluva way to do business, but I wouldn't know the logistical solution. I was given a discount for the trouble, but will be wary in the future anytime I have a tight schedule that could be ruined.

CRAIG M.
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Great GMC 10' Uhaul truck. Perfect for moving

Lexie N.
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Customer did not leave a comment.

Mary J.
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great staff..both gentlemen were very nice and super organized

Marion H.
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My original booking was for 3 days allowed (with confirmation receipt from Sacramento). However, when picking up truck, I was just given 2 days. Bad weather that week in mtns.

Joel H.
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This was a second reservation. Could NOT use my phone to access the first rental. Worst experience EVER!!~ Wasted a hour of my time.

LLOYD D.
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Customer did not leave a comment.

PAM D.
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dustin S.
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Customer did not leave a comment.

Russell K.
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The vehicles I rent from this location are never clean. They are left in the condition that the previous renter left them in. I have found seats covered in dog hair, smelling of cigarette smoke, very dirty windows and dash, etc. The cargo van I just rented last weekend had a warning light on that the oil needed service, with "0 miles" left on the oil. I notified them of this when I returned it. I think they should make the effort to do a basic cleaning of the vehicles between rentals.

WYATT W.
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Customer did not leave a comment.

Rob J.
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Can't think of anything. I book through your every time I need a rental truck.

steve A.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Kenneth B.
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Everyone took great care of me and we had a few laughs. 10/10!!!

Charles V.
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Customer did not leave a comment.

haim M.
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ronald B.
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Beverly D.
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The customer service was GREAT! Pick up/drop off a breeze. Thank you.

Michelle D.
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Paula K.
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Fast service! Thank you.

David M.
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Customer did not leave a comment.

Matthew K.
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provide spare tires

Christopher T.
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Customer did not leave a comment.

LLOYD D.
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Customer did not leave a comment.

ronald B.
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Customer did not leave a comment.

Steve F.
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Thank you!

No reviews have been submitted for this location.

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