The Rental Place
(U-Haul Neighborhood Dealer)

73 reviews

4711 Paoli Loop Rd   American Canyon, CA 94503

(707) 643-3782

Hours

  • Mon-Sun: 9 am - 5 pm

Contact Us

(707) 643-3782

4711 Paoli Loop Rd
American Canyon, CA 94503

Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Alexa T. 
Rating:
5.0

Nothing. Excellent all around.

Taylor D. 
Rating:
4.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Nicolas S. 
Rating:
5.0

This facility owner was great. Super helpful, pleasant and kind. Went above and beyond. Would use them again in a heart beat. Service was excellent.

NANCY C. 
Rating:
5.0

The owner was extremely nice and very helpful I will definitely be returning

Shayna L. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

They went over and above to make our move much easier. I recommend them 100%!

STEPHEN W. 
Rating:
5.0

Very helpful and professional staff and owner. I recommend them highly!

STEPHEN W. 
Rating:
4.0

NA

DOUGLAS B. 
Rating:
5.0

John was outstanding

larry S. 
Rating:
5.0

Excellent service and communication at the American Canyon Facility. 5 star rating!

George C. 
Rating:
5.0

Overall great service! Mark exudes customer service!

Brando C. 
Rating:
1.0

Ready this U-Haul cost me so much money because they moved the pick up location. Horrible service. Do not recommend. Use a different company

JUSTIN L. 
Rating:
5.0

John was very friendly and helpfull!!! Having been told NEVER TO COME BACK by the Iranian male that was before John, it was nice to see that Iranian was no longer employed by U Haul!!! I will return to do business with John!!!!

BERNARD Thomas W. 
Rating:
5.0

John went to extra effort to satisfy my needs.

DANIEL F. 
Rating:
5.0

I always receive excellent service and clean vehicles

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

BEN L. 
Rating:
5.0

Maybe keep more pick ups

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Tranquilino A. 
Rating:
2.0

We immediately returned the vehicle with a faulty transmission and were still charged $100 even though only moments would pass. The man also accused me of kidnapping my partner.

Brian E. 
Rating:
5.0

John is a great asset to UHaul

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

SHAZIA W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

ROMAN A. 
Rating:
5.0

John was extremely helpful with the reservation and the pickup and drop off process.

Clint H. 
Rating:
5.0

Great customer service. Very professional & Friendly. Also accommodating. Thank you very mich.

OMAR L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

SIMEON R. 
Rating:
5.0

Customer did not leave a comment.

SETH B. 
Rating:
5.0

Great customer service

Louis C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Awesome! It went great and the equipment was excellent! Thanks so much. James kowalski.

JAMES K. 
Rating:
1.0

Same comments as above.

Larry K. 
Rating:
5.0

Uhaul needs to have a better one way truck pick up system, had to drive 70 ÷ miles pay bridge toll to get truck reserved 12 plus days in advance for pick at Fort Knox Storage, Pittsburg ,CA 94565. Had to drive over bridge 70 miles out of my way to get Uhaul 15ft Truck. Uhaul causes down line scheduling problems for customers using Moving Help prepaid when reservation for truck made. Uhaul truck inventory and location is sadley outdated and behind times, NOT Customer friendly. No GPS locators on trucks, like majority of shipping companies.

DONALD H. 
Rating:
4.0

We reserved the trailer 1 1/2 weeks in advance. A couple of days prior, I called to confirm the trailer from the pick up location and was told he didn't have any trailers. I quickly managed to call a local Uhaul location and rented an open trailer (not what I wanted) three days prior to when I actually needed it just to make sure I'd have a trailer. I feel Uhaul should reimburse be for these three days. Not pleased.

CRAIG G. 
Rating:
5.0

John was very nice and helpful. I am a return customer.

Pamela G. 
Rating:
5.0

Very friendly customer service, John was great!

rene S. 
Rating:
1.0

I would inform people it will rip off your bummer on your car

Dean A. 
Rating:
5.0

Very good experience

JAMES C. 
Rating:
5.0

Almost didn't have a trailer to rent locally after getting a reservation 2 weeks prior.

Charles G. 
Rating:
5.0

The lady vthat helped was excellent. Thank uoy

Lorena G. 
Rating:
1.0

Have better communication

Dakota H. 
Rating:
5.0

Awesome service.

Elise C. 
Rating:
5.0

Customer did not leave a comment.

Korrie F. 
Rating:
5.0

This location is absolutely awesome. Proactive, personable and professional. John and company are a cut above.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

jamie C. 
Rating:
5.0

Thanks for getting me in and out quickly. gave us the ability to make our scheduled pick up with minimal stress.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Lyle O. 
Rating:
5.0

The owners have excellent customer service skills.

JORGE L. 
Rating:
5.0

My original reservation for a bigger trailer was pushed without any notification. I was not as productive with my work as a result. Luckily the local owner was able to find a smaller trailer to help. Frustrating!!

DEREK B. 
Rating:
4.0

Customer did not leave a comment.

david L. 
Rating:
5.0

It was very tricky getting the tailgate to go down.

KATHRINE S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD M. 
Rating:
5.0

One of the tires was 40psi lower than the rest. The friendliness of the two staff members was great and they were super helpful. Just need to make sure those tires are full. Could have been dangerous if I didn't check.

Asa R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

angela F. 
Rating:
5.0

Friendly and helpful staff that's says a lot in this crazy world today

Gale B. 
Rating:
5.0

I Loved the Service people, they were so friendly and nice, we need more nice people in this world especially when dealing with public. Thank you so much, I may see you next time. Vickie

VICKIE G. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
4.0

On line check was POOR; customer service and tech could not resolve the issues which locked me out of my account prohibiting early pick up resulting in a wait of SIXTY MINUTES for store to open. Was a bit wound up by the time I got the key. This put me ONE HOUR behind schedule.

Christy G. 
Rating:
5.0

New ownership has improved the location. They are friendly, helpful and pleasant to deal with.

Craig S. 
Rating:
3.0

My right turn/brake light didn't work and the manager didn't have enough time to repair the problem. He did the best he could with the time he had. I think all lights should be checked on everything Uhaul rents before the custermer picks up their rental equipment. We spent close to forty minutes trying to resolve my light problem.

Thomas P. 
Rating:
5.0

Super friendly and helpful staff.

Kevin G. 
Rating:
5.0

John, the owner, went above and beyond to provide excellent customer service. I was pretty angry because corporate UHaul moved my reservation from Vallejo to John's location. And am I glad they flight. Thanks John!

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Thank you for your help. Fantastic Service

Avi S. 
Rating:
3.0

Customer did not leave a comment.

Vivian L. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Monica E. 
No reviews have been submitted for this location.

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