Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

1033 reviews

5100 Commerce Bl   Rohnert Park, CA 94928

(707) 596-5107

Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(707) 596-5107

5100 Commerce Bl
Rohnert Park, CA 94928

Services at this Location:

Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Thank you, service was great, in and out and ready to ride in a few minutes. Bought supplies here too! Boxes and mattress bag. Drop off was also effortless! Thank you!

Vickie E. 
Rating:
4.0

There was an empty beer bottle left in the cabin that I hadn't noticed until after I had picked up the U-Haul. Otherwise it was pretty clean.

Brandon A. 
Rating:
5.0

Customer did not leave a comment.

Stepan B. 
Rating:
4.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

THANKS. EVERYTHING WENT SMOOTHLY!

ROBERT B. 
Rating:
3.0

Truck was filthy when I picked it up. Mud on the fenders, sides, rear door and floorboards in cab.

AARON L. 
Rating:
2.0

Customer did not leave a comment.

Patrick G. 
Rating:
4.0

Customer did not leave a comment.

CYAMIRON S. 
Rating:
4.0

Customer did not leave a comment.

GABRIELLE H. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

The staff was very friendly and accommodating

Kenneth L. 
Rating:
3.0

Truck was muddy. Hand truck and blankets were not in the truck so the whole self serve check in did not work as I had to go inside anyway.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Shalimar E. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

Advise in advance of the chronic shortage of trucks in California

Bobby B. 
Rating:
5.0

Nothing, everything was great!

BRENT K. 
Rating:
5.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

BRENT K. 
Rating:
5.0

Customer did not leave a comment.

RATU B. 
Rating:
1.0

Truck was very dirty inside and out. I had to clean the windsheild inside ant out myself before I could drive it. Person at the counter offered no help when I mention it to him. Worst rental experiance ever with Uhaul.

Thomas D. 
Rating:
5.0

Customer service was great! Much better than South SR Ave location. I would much rather drive the extra mileage to deal with nice people.

Carissa G. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Was thankful that this location found a truck for me. I was originally booked at another location. I called to confirm the day before and was told their truck was out of service. That was a little nerve wracking, would rather that uhaul called me to let me know that rather than me have to figure it out myself. But the national took over once it was discovered and got me squared away. All in all things went smoothly the morning of. Just not sure that would have been the case had I showed up without making the call the day before.

Kyla G. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

ROBIN T. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

This location was awesome - the fact that Uhaul cancelled the truck I reserved ON THE PHONE WITH UHAUL the week before the day before I needed it and really didn't care if I found another one is beyond customer service. The person I spoke to didn't want to put in any effort to try to find a truck for me .ZERO interest at first. The fact that we were able to get a truck but had to drive 6 (SIX) hours to get it, is beyond comprehension. BAD BAD CUSTOMER SERVICE UHAUL. NEVER HAVE I BEEN TREATED THIS BAD. IT;S UNBELIEVABLE. FIX YOU SHORTAGE OF TRUCKS OR DON'T ALLOW ANYBODY TO MAKE A RESERVATION AND MAKE THEM BELIEVE YOU WILL HAVE A TRUCK AVAILABLE!! YOU CAN'T LIE TO YOUR CUSTOMERS LIKE THIS. WE WILL NOT TRUST YOU IN THE FUTURE AND LOOK AT OTHER OPTIONS FIRST.

Greta P. 
Rating:
5.0

The gentlemen there are very nice and helpful.

Ronda B. 
Rating:
5.0

Customer did not leave a comment.

SERENA F. 
Rating:
4.0

I can't think of any improvements needed.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN O. 
Rating:
5.0

App is poor and has me repeat steps already completed.

Armando R. 
Rating:
5.0

Employees weren't wearing masks.

STAN W. 
Rating:
2.0

Fix the gas gauge on the truck so you know how much gas you have. Items rented were missing from truck, I asked for refund for those items and it said someone would contact me within 48hrs but they never did and then still charged me for the missing equipment. Will use different company in the future.

Chantel E. 
Rating:
4.0

Customer did not leave a comment.

Byrne F. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Always great service.

JAQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Great Service!

Diane M. 
Rating:
5.0

Young lady at the front is Excellent

Kevin S. 
Rating:
5.0

This location is practically ideal for our needs and we have used them frequently. No problems.

David E. 
Rating:
5.0

Vehicle was dirty but the staff made up for it With speedy and polite service.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

TOBY T. 
Rating:
5.0

I was charged a $20.00 after hours fee because I did not know that I was supposed to verify my equipment return from my mobile device at Uhaul.com/ share. This is something that should be told to customers when they rent trucks out. I have rented here many times and always had a good experience and do not recall ever having to pay this fee previously or having to verify my return on my phone when dropping off the same day rental after hours. I really think that uhaul should refund my $20.00 .

HEATHER J. 
Rating:
5.0

Great ride in cargo van, easy set up online, great customer service, just easy and quick and simple processing overall.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Nothing really great service

NATION M. 
Rating:
5.0

Customer did not leave a comment.

JAQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

Remy H. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
4.0

Customer did not leave a comment.

BILL B. 
Rating:
5.0

Clean the floor of the moving truck - the entire back of the moving van had a sticky floor

KELSEY M. 
Rating:
2.0

Had a 7am appointment because we were on a tight schedule and 2 people waiting outside as I got to The Rental Place in Rohnert Park. At 7:05 female employee pulls up to open store. One of the people waiting, a young man, said to me as he was getting out of his car, "sorry you had to wait". Come to find out the 2 people before me were employees too. That young man is apologizing for his supervisor who is showing up late! My compliments to the young man, sorry I didn't get his name. 1:Train female associate to wait on customers who have made a reservation and are waiting in line before answering numerous phone calls. Phone calls should be put on hold or have one of the other THREE employees answer the phone. 2. After we did our walk around to see if any damage to the vehicle, had to come back in and wait in line AGAIN. How about have the employee that brings you the truck wait for the walk around paperwork and take it back in or don't make the customer wait in line. 3. When returning a vehicle have signage posted to tell customer to pull in back or train female associate to give that instruction before leaving the counter when you are renting instead of having the person park the truck, wait in line, try to return keys, then be told to pull the truck around back. 4. Truck smelled like throw up really bad. Please regularly clean especially during this time. The same young man was helping with propane, I think, and when I returned the truck around back he quickly called out to me "I'll be with you shortly sir". He quickly jumped in the truck to check mileage and gas and sent me back in with paperwork. Compliments again to the young man for his efficiency and professionalism. I would much rather give all positive comments but my experience for the most part was the opposite.

William A. 
Rating:
5.0

Customer did not leave a comment.

Cebrina J. 
Rating:
5.0

Great staff. Quick and painless process.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Nothing

Nation M. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

Christa P. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Nothing

Nation M. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA S. 
Rating:
5.0

Customer did not leave a comment.

Aman F. 
Rating:
5.0

????

CHANTEL E. 
Rating:
5.0

I was very happy with my rental, the guide for how much gas to add was nice and the process at both ends was fast, efficient and just a breeze. Thank you so much!

john P. 
Rating:
1.0

Truck had 1/4 tank of gas. I was instructed to go and inspect the vehicle before I took it out. No communication from the staff. People working there had no interest in helping me. Not impressed. This is the second time I rented from here. First time service was so bad I ended up renting from someone else. In these times, wanted to give a local business our money, so gave them another shot. This will be the last time.

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Just dropped off keys

Mike V. 
Rating:
5.0

Nothing

Nation M. 
Rating:
4.0

Vehicle was well maintained and clean inside but a bit muddy on the outside,

Danny C. 
Rating:
4.0

I tried to check in with my phone and it wouldn't recognize I was right outside. I had to go to the counter and hand over my license and credit card which I really didn't want to do given the social distancing going on.

John C. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
3.0

I had to go to this location because the other location was rude and did not help me nor acknowledge me

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Wayne O. 
Rating:
3.0

Fix the internet issues in the area or don't allow 24-hour pickup and drop off. I am being charged an extra day due to technical difficulties that are outside of my control.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Brianne K. 
Rating:
5.0

I've always used this company and have always been more than satisfied with their equipment, availability and counter service.

LAURA S. 
Rating:
5.0

Very friendly and quick service

Danielle S. 
Rating:
5.0

They were just really good!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

No improvement necessary

Richard O. 
Rating:
5.0

No improvement necessary

Richard O. 
Rating:
5.0

Nothing. Excellent service

Nation M. 
Rating:
4.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Location was great, but U-Haul needs to update their app, website, text message system, because doing mobile pick up or mobile drop off is by far the more difficult way. Especially when the text messages start coming in 30+ minutes after the vehicle is supposed to be dropped off. Then the website tells you it's going to charge you almost $50 because you can't upload your own photo so it is assumed the vehicle is not as it was.

Josh D. 
Rating:
3.0

Nothing to improve. We returned a 26' one way rental truck. They had no problem receiving that truck. Receiving staff were friendly and helpful

Laurie L. 
Rating:
5.0

Nothing

Nation M. 
Rating:
5.0

Therr the best

Bill P. 
No reviews have been submitted for this location.

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