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Meagan W
Customer Reviews for The Rim Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We came by to check the location after being reassigned. We looked at 1of the trucks and were told that was the truck we would be assigned. When we returned the following day we ended up with another truck and the original was gone. Stated that corporate made the change. Was not pleased .
larry BNothing, this gentleman bailed me out of tough situation when another location failed to provide the truck I had seen and reserved.
Ricky TThe fuel amount in the tank was wrong and I did what he said di and was still charged for leaving gas where it was when I picked it up. I'm renting another one this weekend. I'm hoping I don't have the same problem again. But the truck was clean and operated as supposed to.
john sGet this place out of your system and get someone who cares about the cleanliness and integrity of your equipment
Joshua MThe people were very nice... But logging in on the app to Pick up my vehicle was a pain in the ass because the app kept having technical difficulties.
Sincerae SThe ramp to the road could be improved or repaired.
Robert WTire was torn on rear gas was not at level paper said, and the truck was filthy and tore apart all the plastic was falling off and the engine was 2 quarts of oil low...the only reason we kept the truck was there was absolutely nothing available around the area
victoria jThe location has not submitted final bill for rental. I put this is on affirm with a 200 preapproved amount Thus total was under 100 but I’m being charged with the entire 200. Please assist
chase bU Haul is a secondary business here, so you wait when you turn in equipment if they are busy with a Rim Shop customer- I had about a 20 min wait before someone checked out the returned trailer.
STEVEN LI arrived at the location @730 am to pick up my rental as well as two furniture movers, an appliance dolly, and a regular dolly. None of this equipment was in the renal upon arrival. I was informed that I could return at 9 am to pick up the equipment at no charge as my account would be credited. Also the truck had trash left in in from the day before. All of this was documented. Upon return of my rental, my final bill still reflected all charges and now I can't get anyone to refund what was promised to be refunded.
Craig DPerfect service.
Sam SAC repeatedly went out and blew hot air for extended periods of time no matter the chosen ac/fan contol settings. I have not been contacted regarding my requested refund.
Matthew SGary is the best!
Milton OThe passenger side door does not close correctly on the truck.
Rochelle Tgentleman that helped me was very curtious and explained everything in detail with me.
jay wI droped off after hours there was no personnel
Richard AI just dropped it off. It was after hours so i had no interaction.
Bryan BOriginally reservation did not leave keys to use truck. Had to change locations day of and paid for a dolly that I paid for and was charged for. Checking in and out was the biggest hassle and the app would barely take the photos and load when we weren’t locked out. I won’t be using them again
MACON BGreat service
kriston pGreat Service No problems will rent again
John SThis is our 2nd uhaul order in less than a month and your check on 24/7 never runs smooth..no one told us about deposit if we used a prepay card and the info is never set up right it always takes atleast 45 min to get through all the things you have to do and we have taken our truck back 2 days early still don't have my deposit back (100) or the extra money for returning early we paid 495 and only had the truck overnight. We are still waiting on our money..I won't use yhaul again if you don't make this right.
Shawnee LVery friendly staff. We arrived for pickup after the shop had closed. They saw us trying to checkin using our phone. They came outside and told us they were still there and to come on in, assuring us it would be quicker. It was!
Lucy EI actually am just waiting on my deposit return thank you
John MDo what you say you will in the contract.
Jeremy wEverything was great! Easy online process and great service at the site.
Martha DI'm always satisfied when I rent from The Rim Shop.
EDWARD DThe folks at The Rim Shop provided excellent customer service. I had other choices available locally: I’m thankful I chose this vendor for my rental.
Harold CWhile driving the vehicle, I herd a popping noise coming from the dashboard on the driver’s side of the vehicle at a speed of 50 miles per hour and it did not stop while I had the vehicle.
BENJAMIN MVery friendly!
CLIFTON SHave better system to give the customer a copy of the instructions to do contactless method if system is malfunctioning. And I was charged for a dolly and there was no dolly.
Shavii LExcellent service and the manager was very courteous.
BRENDON DThe vehicle was not real clean inside and the oil service light was on. However, the gentleman who helped me told me about that before my use. He was friendly and helpful. I had quick pick up and return time. The van I rented was comfortable and nice driving. I did not have any vehicle problems. I would go to this location again when I need to rent a vehicle.
Roger SOwners were very helpful in getting trailer ready and hooked up! Paperwork side was quick and easy.
Henry CMy rental was scheduled for 8:00 am. I showed up on time but nobody was there and the doors were locked. The posted hours on the door stated that they opened at 9:00 am, so obviously, there is a misunderstanding between the Rim Shop and Uhaul. I went back home and returned at 9:00, one hour later than planned and picked up the trailer. When I got home, I opened the trailer and found some debris and a wooden palette inside. I had to dispose of the palette and sweep out the trailer before I could use it. The folks at the rim shop were pleasant, but the time discrepancy and the uncleaned trailer were disappointing.
Craig OI did not enjoy the u-haul. It did not run properly and it was evident it had not been maintained. This coming from a fleet maintenance director from a moving company. It was very annoying to get 3 MPG UNLOADED! It cost over 145 dollars to go 210 miles. This due to the failing transmission, lack of engine power, and obvious lack of preventative maintenance. It just sucks to have those issues passed on to your customers pockets.
Jonathan HEverything was perfect
Tyeia SThe male associate was extremely nice but the female associate was extremely rude and should NOT be in customer service or any job for that matter that calls for dealing with people.
Derrick GThe owners are really really nice with Great Customers Service. The van smelled terrible it had a odor of hogs in it. I took it cause it was the only one they had but I had to mop it and spray it down cause I kept throwing up cause it smelled so bad. After getting on the road driving it , it kept flashing time for a oil change I was like wow frfr. It was ruff but I manage to do what I had to do.
lisa rThe couple running the store were super nice and helpful!
Becky HThe van was in good working order fortunately, but the 2 front seats were covered in white cat hair and the floor was covered with beach sand. The entire back of the van was covered in beach sand that was pressed in so deeply that we couldn't "blow" it out. We used a beach towel on the driver's seat and a blanket on the floor of the cargo section to protect our clothing and our stuff. Not at all a good experience.
Debbie YI had trouble with the website. I used the 800 number to reserve.
ADOLPH GMake sure accessories paid for (furniture pads) are actually in vehicle. Did not have any in truck but still had to pay for them
Michael KI declined optional insurance coverage but was charged $14 for it anyway
Joey RAbsolutely nothing. The owners of the Rim Shop were wonderful….extremely nice and made the process so easy. I will most definitely return to that location for my rental needs and will recommend that location to anyone I know that needs a UHaul. Thank you so much!
Lucinda HThe staff was very courteous and helpful. Pleasant people to deal with. Enjoyed talking with them.
Thomas W