Customer Reviews for The Rim Shop Inc
(U-Haul Neighborhood Dealer)

151 reviews

766 S Oates St   Dothan, AL 36301

(334) 803-8732

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 803-8732

766 S Oates St
Dothan, AL 36301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely nothing. The owners of the Rim Shop were wonderful….extremely nice and made the process so easy. I will most definitely return to that location for my rental needs and will recommend that location to anyone I know that needs a UHaul. Thank you so much!

Lucinda H. 
Rating:
5.0

Customer did not leave a comment.

DONALDH M. 
Rating:
5.0

The staff was very courteous and helpful. Pleasant people to deal with. Enjoyed talking with them.

Thomas W. 
Rating:
5.0

All is great

ELSIE M. 
Rating:
5.0

Customer did not leave a comment.

Tory D. 
Rating:
1.0

Customer did not leave a comment.

Genese P. 
Rating:
5.0

Customer did not leave a comment.

Ruby M. 
Rating:
5.0

Customer did not leave a comment.

Nautica W. 
Rating:
3.0

Had an appt at 9:30am, arrived at 9:20, however only person to help me felt that to continued changing tires in the shop was more important than my appt. I had to wait until 10:00 for jim to assist me, made me feel his business does not respect the good name of u-haul, I felt as a 2nd class customer. I also wanted 3 dozen blankets, I was given only 2 and yet at least 6 he put back in the storage room, he could have given me 2 1/2 dozen. I would never recommend this place to anyone and U-Haul should reconsider your goid name inside this location. While standing in there so long, I did learn a small bit about rims and inability to get then based on shipping issues, however I do believe I would trade that for just mskimg my appt when I know he could have done that. He did walk out at 9:45 and was informed I was waiting for U-Haul pickup, however he just went back out to the shop and continued changing tires...not a great experience at all.

Michael P. 
Rating:
5.0

Wonderful people and customer service was superb! Nothing to improve. Enjoyed watchin Vader show off!!

Michael W. 
Rating:
3.0

Clean the vehicle, interior was covered in ash and found evidence of marijuana along with trash in the cab. Brakes needed service, squeaked when brakes applied and had a exhaust leak.

Billy R. 
Rating:
1.0

Terrible experience. Paid double what I have paid when doing the exact same rental in the past at a nearby location (they were out of trucks).

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

The truck needs to be in better conditions when people have to travel long distance on any equipment they rent to the people perio.

Earl L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

I couldn't find the lights in uhaul truck in the back to unload the furniture at night

tiffany A. 
Rating:
3.0

Customer did not leave a comment.

Khushnood E. 
Rating:
5.0

Customer did not leave a comment.

Jill K. 
Rating:
5.0

Customer did not leave a comment.

Terrance F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca J O. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Staff not helpful. Blankets and dolly I was charged for were not in the truck when I picked it up

Sydney L. 
Rating:
4.0

I reserved a van, but when I went to pick it up, I was told that my debit card was denied for the van ! I then got a truck with the same debit card ! The truck was nice and clean, and drove very well ! I did not understand why I could not get the van, but the truck was sufficient ! I will continue to be a UHaul costumer as needed ! Thank You !

james W. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
3.0

Customer did not leave a comment.

Pierce G. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
3.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

The phone to the uhaul call in center had poor quality of audio sound. Difficult to hear service representative. The trailer was not properly maintained with maintenance. Wheel would shake from not from being loose but dangerously loose.

Dodge N. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

These people were very nice and helpful. I would absolutely recommend this location.

Emily W. 
Rating:
3.0

Customer did not leave a comment.

VANNASA S. 
Rating:
4.0

Not charge so much per mile!

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

DARLENE L. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Nothing needed. The people at this location are excellent!!!

William B. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Saint D. 
Rating:
5.0

VERY FRIENDLY OWNER AND KNOWLEDGEABLE OF THE EQUIPMENT. NICE PEOPLE

Wilbur G. 
Rating:
5.0

quick, friendly service. I loved the 9 ft. van. it was very easy to drive and was easy to load.

Sherri H. 
Rating:
2.0

Truck was full of ants. The truck roof leaked. Ruined several boxes of books.

Robert S. 
Rating:
5.0

Great customer service . could not asked for any better

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Corina C. 
Rating:
3.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

I have rented from UHAUL 4 times. My last time was the best. The general mngr in Dothan Al, is the best. He helped me out of a bad situation.

Palina F. 
Rating:
3.0

Very grassy area nothing to say fast and easy drop off

Shavii L. 
Rating:
5.0

The truck leaked water all over my pristine brand new queen size mattress and box springs and to file a claim is timely and intrusive

Ruth R. 
Rating:
4.0

Customer did not leave a comment.

Jake V. 
Rating:
4.0

Customer did not leave a comment.

Philena R. 
Rating:
5.0

Very personable and helpful

sharla G. 
Rating:
3.0

Customer did not leave a comment.

Alexis D. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
4.0

Make sure t

Adeline G. 
Rating:
5.0

Customer did not leave a comment.

Evan P. 
Rating:
4.0

Customer did not leave a comment.

Mathew K. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie R. 
Rating:
5.0

Nothing

SCott L. 
Rating:
3.0

Customer did not leave a comment.

Teddy L. 
Rating:
4.0

Customer did not leave a comment.

Axel B. 
Rating:
4.0

Customer did not leave a comment.

valerie or james W. 
Rating:
3.0

At the Main Dothan AL store, I requested a 6x12 trailer. The person at the desk looked on computer and stated that they didn't have one. Never offering to look at other locations around the city until I ask. I feel that I shouldn't have to remind a Uhaul employee to check other locations. In fact, another location had one and I went and picked it up there.

john H. 
Rating:
3.0

Very long wait for only one person ahead of me. Easily 20 mins.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Roland C. 
Rating:
5.0

Continue the service!

russell F. 
Rating:
3.0

Customer did not leave a comment.

Mackay M. 
Rating:
5.0

Customer did not leave a comment.

TAMRA H. 
Rating:
3.0

Customer did not leave a comment.

Wanda M. 
Rating:
1.0

I was told where to pick up my truck and at what time W&W Storage Dothan Al. Upon arrive I could see something not right what do you know he rented out from underneath me I lost a lot of moving time trying to locate another truck thank you. Craig Casillas 941-266-2182

Craig C. 
Rating:
5.0

Both the lady and the gentleman went above and beyond to assist me in every way.

David W. 
Rating:
4.0

They put in computer that had a full tank of gas on pick up (it was 3/4) so they charged me for that (the internet was down from Hurricane) so could not get corrected as no phone at pick up location as of the 15th so just list like $$33?

william W. 
Rating:
5.0

Customer did not leave a comment.

MARION F. 
Rating:
4.0

The truck was a great truck

David W. 
Rating:
4.0

Good people

David W. 
Rating:
5.0

I initially requested a 15 foot truck from the location at 1402 Montgomery Hwy in Dothan, Alabama. Less than 24 hours prior to picking up the truck I received a text telling my time had changed from 0700 to 1600 on the same day. I called the store and they told me that is what they had. I explained to the lady that my initial email and subsequent emails showed 0700. She said she would not get a 15 foot truck until 1600. She turned the issue over to the another group and gave me a 1-800 number to call if they didn't call me later in the day. No one called by 1600 so I called and spoke to a very nice lady. After some discussion, she found me a 20 foot truck at another location. This was great. What I think you can learn from this is that I got the same excuse from all three people I talked to about this problem. The main excuse is that they are not sure when people are going to bring trucks back and that they have no control over it. I had to recommend solutions to the lady at the 1-800 number so I could get a truck.

Ray H. 
Rating:
5.0

Had to go to two different locations to dropoff equipment

gerard G. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

DEWEY T. 
Rating:
1.0

They charged me for a 1/4 tank of gas too much and there were ants all over the u-haul

Caleb J. 
Rating:
3.0

Customer Service at this location was excellent. The customer service at Uhaul corporate took 23 minutes to answer the phone. The online system to get the truck early did not work. I clicked on "pick up truck" and the next screen was the previous screen. Therefore I could not access the next screen. So we waited until the office opened at 10am.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Bernie F. 
Rating:
5.0

Trailer tongue too heavy

Jerry H. 
Rating:
5.0

Please install a touge jack on your trailers. The 6x12 is heavy as hell to hook and unhook by your self. I had to unhook when I returned due to business closed on Sundays. My self and rental guy talked about trailer needing one. Someone is going to get hurt trying to lift these trailers due to weight. Trailer pulls great no problems. But needs a jack to hook and unhook. I had to unhook trailer once on trip and when I dropped it off.

Terry P. 
Rating:
3.0

Location needs updating and more room. Great staff, working hard in the heat.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very cordial, nice folks, quick service

William M. 
Rating:
5.0

Customer did not leave a comment.

billy R. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Nothing as service was super nice people Tks

dennis D. 
Rating:
5.0

Very helpful. Handled my rental quickly and got me on my way. Thanks. Gene McKissack

Gene M. 
Rating:
5.0

Customer did not leave a comment.

DEWEY T. 
Rating:
4.0

People where friendly

KELLY K. 
Rating:
5.0

Agent was really helpful. Excellent Cistomer Service. If I ever need to use Uhaul again, I will defintiely use this agent again.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
No reviews have been submitted for this location.

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