Customer Reviews for The Scooter Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Scooter Dr

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Richard S. on

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Nothing. Everything went perfect. The people at the facility are the nicest I have dealt with when renting a truck!

Logan W. on

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Service trucks better and clean them better

Tony Z. on

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Customer did not leave a comment.

Jerry H. on

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I got fast service I had my supplies and truck in a matter of minutes.

laurie B. on

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Rented uhaul on 9/21 and returned 9/22 at 7:41 pm. No staff onsite after hours so couldn't rate store or staff

Eddie N. on

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T was so nice n professional!!!!!

Angel R. on

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excelente la atencion y el trato 100% recomendable.

Vicky P. on

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When I dropped off the U-Haul vehicle at the location specified, it was very close to my destination. The customer service representative was friendly and quite thorough. She inspected the vehicle and told me everything was good, which made my time there very minimal ......excellent service!

Francisco C. on

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It was told to us that we could drop the truck at 4pm without worry and then, bum! Late fee

CARLOS R. on

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They charged me $ 10 for a Dolly that I never received. I was not in the truck. I indicated to the person who attended me at the store and told me that I would withdraw it from my bill. but I saw that they charged me.

Robert N. on

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sherfudeen H. on

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jackson P. on

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I actually had a reservation at another store and they didn’t bother to let me know they didn’t have an operational truck . No apology had to ask them to find the scooter place . I wouldn’t go to the first store ever again

Janice R. on

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Nothing - we just used the afterhours drop box. It was easy.

Sergio T. on

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This place was great. I did the pre-check in and it sped up the process for sure. We came to this location because we wanted a van specifically and they had it all ready, including the half order of blankets that we needed for our furniture move. There is a gas station behind the location too so that made gassing up before returning the car easily. They are super friendly here and total pros. Would rent from them again :)

Tamara M. on

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jessica R. on

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Ira R. on

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Scott W. on

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Tia D. on

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I was sent there by Hunters Creek Location, the Agent was really nice but she couldn’t answer questions or help me because she says she don’t know... she just sell scooter... I received the wrong size truck to move & go to Jacksonville.. end up costing me triple, I hate giving bad review but I reserved at hunters creek & the whole weekend turned into a total disaster... sweet lady though

Javier B. on

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kenneth B. on

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ROBERT S. on

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I specifically ask for mats and told them to make sure they had them. When I picked up the truck they had none and we’re out

Jorge S. on

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Mohamed A. on

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I reserved a truck online to benefit from 0.79 cents deal and when I get to the store, the lady working in there changed to 0.99 cents per mile. She gave a truck with broken side mirror on the driver side and somehow I was overcharged for what supposed to be 10 mile may a 14 mile whole trip. I was charged 21 miles which does not make any fucking sense. Either your odometers are fraudulent or staff not being honest. Anyway not considering U-Haul anymore

Taylor S. on

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Luke M. on

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Tomas R. on

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Tomas R. on

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Daniel S. on

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Aurel B. on

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Megan C. on

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We reserved a cargo van the night before and arrived on time to pick it up. The van we had reserved was not there, and they told us there was nothing they could do, we would have to pay more to use a larger truck. Not only did they not offer the $50 refund (we had to ask about it and then be shuffled around and told to come back a few days later), they charged us an extra $12 for their mistake.