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Francisca D
Customer Reviews for The Scooter Dr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a bad location, the staff was friendly. However, this location needs some equipment. I wasn't able to get a dolly nor any packing/furniture mats which was a bummer. Also, the address needs to be updated in the system. The door number in the text I received for my reservation from UHAUL pointed to a company a few doors down and took me an extra 5-10 minutes to find the correct location. There were a few dents on the truck that weren't stickered as well.
SEAN EExcelente servicio, unidad limpia en línea general 100 % recomendado ampliamente
jesus fAdress is wrong as 3291 is not the exact unit number No logo on the window so very hard to find Nobody was there to welcome me Informatic system was out so I had to handle everything myself on the phone and the app
BENOIT PBad rude and slow
Franki OOn the online reservation I requested equipment that they didn’t have and I declined the insurance but yet I was charged for it and every time I called or drove there to fix it they were closed.
Wanda RThe pickup process took 30 minutes and the truck had leftover stuff from the previous renter. I also was missing the furniture dolly I paid for
Christopher OThe location I picked the U-Haul up from gave us no information about anything just gave us the keys to the U-Haul and sent us on our way we didn’t know that we only had 30 miles to use and I got stuck with a 200$ bill at the end of everything I was extremely disappointed in the experience I talked to customer service and the person I spoke to was extremely rude unhelpful and did not resolve my issue I am extremely disappointed in this company you made my moving experience terrible.
Corbin SN/A
Misti HExcelente atención y muy servicial y profesión 100% recomendado esta oficina
Ramon AI returned it after hours and it was in a location that had some sketchy characters hanging around. I’m glad I had several people with me and I didn’t go by myself.
Susan OSuch a seamless and easy process! Would highly recommend!
Candace R1st location caused a lot of stress because they didn’t honor my reservation. (3152 Vineland Road Kissimmee Fl. 34746) worst experience with uhaul. I had to spend another 4-5 hours trying to get a truck. They gave me the runaround before I talked to 4-5 people at scheduling and found a truck for the next morning. The people at the Oxford drive uhaul at the scooter doctor in Kissimmee Fl. Were very friendly. I still am not sure how it cost me $103 for 5 hours and 8 miles.
Earl FOK but was charged for fuel, even after I put gas in it, less than 1 mile from the return location. After proving that I put gas in it, I did get a refund of the gas money
Jeffrey KDebris on truck and trolley was missing.
Reid CThese people stole my money, they charged me 2 extra days, the receipt that the truck delivered 2 days later says, when I delivered it the same day before 6, I have photos and everything, please give me my money back
Jose LWe ordered a moving dolly and never received one. Other than that everything was good.
Jonathon HEquipment ordered was not available and a refund was not given. I had to wait 1 1/2 hours after my reservation time to receive a truck. Also, the truck provider has ABSOLUTELY NO GAS after being told there was gas in the truck. They lie to you!
Clyde TActually having my truck ready.
Kyle LI was charged for a service i did not take and no one is responding.
CAMILE MCustomer service was top-notch and the whole experience was easy and very much appreciated.
Iris RThe truck was not FULL on gas and was a bit dirty. I have to do everything through the website because they didn’t want to help me. What is the point to have “customer service “ in person.
RICARDO EThere was computer problem that cause Uhaul to over charge me 4 time the estimate.
peter bStaff very friendly and helpful. I would use them again
TERRY GThe Scooter location and personnel was fantastic, but I find it misleading that uhaul didnt ask me for a review of the WHOLE experience. So to be clear, Scooter Dr gets a 10/10 but Uhaul gets a 0/10. I made my reservation and couldnt easily change my reservation to be able to drop the uhaul off a different location first of all, and then, when i picked up the truck from the original location: Halal market, the front windshield was cracked and there were bumps and scratches that werent accounted for yet. So i called uhaul told them the situation AND THEN they sent me to Scooter Dr. Which, UHAUL didn't want to cover the additional 15 MILES due to THEIR OWN INCONVENIENCE, even considering the fact i paid for the insurance too. Very disappointed in Uhauls customer service, and will not be using their services ever again.
STEVEN LMy issue is not with the location as we did a mobile check out/in. Uhaul double charged us on the rental and then charged us for mileage that was already on the vehicle when we picked it up. $69+ overcharge. Now on hold for 25mins to try and get our money back. We will NEVER rent with Uhaul again. This is absolutely ridiculous!!!
Andrew CWhen I dropped off the can there was no instructions on where to leave the keys so I just left them in the back where I found them and locked it up.
Robert HThe keys were missing, the odometer readings were wrong, I was overcharged by over 120 miles. It was a disaster!
Michelle KFirst give the correct instructions ,be nice with the costumers that not speak English , follow up with guest concerns.i have to wait 2 days to get my recieve
Carolina STrucks were parked extremely close together. Had to crawl in from passenger side of vehicle to get to the drivers seat.
Tina DYou are ok
Juan AVery complicated system, not clear instructions how to open lock and location of keys, also not clear info where to leave keys after returning
Gabriel PFix the return app
Russell GThe woman was friendly and helpful.
Karen TExcelente atención y trato.
franklin yBoth of the ladies at the store were very helpful and super nice. Equipment was clean, ready to go and easily accessible to pickup and return 10/10 would recommend this location
John RMuy satisfecho
Carlos BBut needs better signage for UHaul
Sally WI have been charged for a dolly that I rented but it was never included in the truck. I did not notice this until I got to the house to load. I am sure if the agency does an inventory of dollys they will see that they never gave me one!
Scott MNothing, you are very professional!!!!
Santiago MThe Uhaul website for returning the van would not process my location. The location was great in understanding. The van was not the cleanest and had it's oil change light on plus a low tire pressure light.
Tyson RNothing. Everything went perfect. The people at the facility are the nicest I have dealt with when renting a truck!
Richard SService trucks better and clean them better
Logan WI got fast service I had my supplies and truck in a matter of minutes.
Jerry HRented uhaul on 9/21 and returned 9/22 at 7:41 pm. No staff onsite after hours so couldn't rate store or staff
laurie bT was so nice n professional!!!!!
Eddie Nexcelente la atencion y el trato 100% recomendable.
Angel RWhen I dropped off the U-Haul vehicle at the location specified, it was very close to my destination. The customer service representative was friendly and quite thorough. She inspected the vehicle and told me everything was good, which made my time there very minimal ......excellent service!
Vicky PIt was told to us that we could drop the truck at 4pm without worry and then, bum! Late fee
Francisco CThey charged me $ 10 for a Dolly that I never received. I was not in the truck. I indicated to the person who attended me at the store and told me that I would withdraw it from my bill. but I saw that they charged me.
CARLOS RI actually had a reservation at another store and they didn’t bother to let me know they didn’t have an operational truck . No apology had to ask them to find the scooter place . I wouldn’t go to the first store ever again
jackson pNothing - we just used the afterhours drop box. It was easy.
Janice RThis place was great. I did the pre-check in and it sped up the process for sure. We came to this location because we wanted a van specifically and they had it all ready, including the half order of blankets that we needed for our furniture move. There is a gas station behind the location too so that made gassing up before returning the car easily. They are super friendly here and total pros. Would rent from them again :)
Sergio TN/A
Ira RI was sent there by Hunters Creek Location, the Agent was really nice but she couldn’t answer questions or help me because she says she don’t know... she just sell scooter... I received the wrong size truck to move & go to Jacksonville.. end up costing me triple, I hate giving bad review but I reserved at hunters creek & the whole weekend turned into a total disaster... sweet lady though
Tia DI specifically ask for mats and told them to make sure they had them. When I picked up the truck they had none and we’re out
ROBERT SI reserved a truck online to benefit from 0.79 cents deal and when I get to the store, the lady working in there changed to 0.99 cents per mile. She gave a truck with broken side mirror on the driver side and somehow I was overcharged for what supposed to be 10 mile may a 14 mile whole trip. I was charged 21 miles which does not make any fucking sense. Either your odometers are fraudulent or staff not being honest. Anyway not considering U-Haul anymore
Mohamed AWe reserved a cargo van the night before and arrived on time to pick it up. The van we had reserved was not there, and they told us there was nothing they could do, we would have to pay more to use a larger truck. Not only did they not offer the $50 refund (we had to ask about it and then be shuffled around and told to come back a few days later), they charged us an extra $12 for their mistake.
Megan C