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Tara S
Customer Reviews for The Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Ed CRented a trailer, operator was polite and helpful and pleasant to deal with, equipment was clean and worked well. Thanks again!
david jNothing was the best service I have ever had
kyle sMaybe try to have a smaller motorcycle trailer on hand
william sVery Friendly
Fred FThe owner of Service Station went above and beyond. Highly recommended!!
Katrina S40 minute wait for customer service rep to help with pick up. Was charged for second day but no customer service rep available to help
Carol WThe owner of this location was extremely nice and very helpful. Great service!
brandon fI returned the vehicle after hours. The return process was way too lengthy, needing half a dozen photos. The location verification was very frustrating since I was in a remote area where it is difficult to get a signal. I had to walk around the facility twice to find a spot to let me proceed with the process. The process should be more streamlined. The facility has access to my contract. They can and will inspect the truck the next day. Many steps were unnecessary because of this.
Charles Cgood equipment and service
Ron SNeeds to be an easier way to drop off when a business is closed. The online drop off verification process is frustrating and too complicated. This was the third time we dropped off at this location, and they were closed, it took three of us an hour trying to figure the process out.
Tim BThe truxk..I wont ever in winter rent a 10 footer again. I couldn't even get into my storage in an little bit of snow. Bexuz of this i drove an extra 23 to 25 miles I paid for and I couldn't even get to my storage.i was stuck
joanne sIt was a typical Ford, but didn't break down, the worker was great to deal with.
marlo wFriendly and helpful staff. Convenient.
DANIEL Cplace is great reminds me of a business that has been around for years . hometown feel.
travis jGreat service!
Norma CThere are a number of issues with being a new location. First, the location should have had other UHAUL branded equipment for sale including boxes, tape, and other supplies. Second, there needs to be reliable and stable internet available to complete the transaction in a timely manner. Third, if you're going to set someone back time because of a mechanical issue, compensate monetarily (discount). An apology as a business practice is not something that will go far or allow for repeat business.
Michael DI had reserved on line, but the attendant couldn't find it and it had to be done over in person. It took awhile, seems like it should be more efficient since it had all been done ahead of time.
Howard J