U-Haul sent me about 10 miles out of the way to return the truck. There was a UHaul location about a half mile away but the one they sent me to was about 10 to 12 miles away.
RICKY F
Customer Reviews for The Shed Movers 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was very helpful, but the biggest issue that I encountered was that the representative did not explain that had to drop the truck off at the location I rented it from, which caused me to incur a $198 wrong drop off fee. During the rental process I clearly stated that I would be dropping off the truck in Lufkin but was not told that a fee would be incurred if i did so. So, on 2 Nov I called Customer Service to dispute the wrong location drop-off fee. Like i stated the representative was nice but failed to clear discuss the process and procedures.
MICAH Pnothing. staff was quick and courteous and helpful with the trailer that I rented.
GEORGE BThe ladies at this location were extremely friendly, and courteous. They were very helpful and made my experience of picking up & dropping off my trailer problem-free!
Jennifer SLiz was awesome to work with. She got the job done!!!
Brenda L