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ENMANUEL A
Customer Reviews for The Ship Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The provider was great but the U Haul corporate is a nightmare of stupid.
DANIEL Overy good service
KENNETH TThe staff is friendly and helpful.
WILLIAM BThe lighting system on the trailer required that I drove back from Birmingham Al with my hazard lights on, which had every lamp on the trailer flashing for the 3.5 hr drive
TIMOTHY FVery good customer service...
ROBERT BGood Service
JEREMY GExcelente
WAGNER GI rented a UHaul for a neighboring nonprofit resale boutique to allow us a storage space while updates and maintenance projects were completed inside. I was told at checkout I would not be charged for an extra day if I had the rental back by 1pm, instead of the scheduled 9am, but that turned out not to be the case. I had said I would pay the extra day, no problem, but was assured it would not be an issue. A little disappointed to see the change in the final receipt after that conversation.
SARAH GDidn't have pads/dolly onsite so I had to go to another location, but check-out of equipment was smooth & easy.
BERNARD VExcellent
ANDERSON Vvery Good customer service, equipment well maintained
Carlos RUhaul has done an amazing job embracing technology and keeping relevant in changing times. I like technology and I was able to never interact with anyone to start and complete my Uhaul rental. Mobile applications ran flawlessly. Impressive that a legacy truck rental company is now a software company that rents trucks! Kudos!
Anthony SStarted out Late, was a little disappointed, but finish with a bang, very please with the results, your team made sure I was token care of in the right manner, yes I would use their services again, she was very extra ordinary, Thanks U- HauL!
STARLINE JQuick, clean, and excellent service
DAVID Jbest in town
YVONNE JThere was a snake in the back of the truck. The truck had its windows cracked, and they smell from the vehicle was horrible. And I used less time and the woman would not give me credit. It took me over 45 minutes to pick up the vehicle and so I lost 45 minutes of Usage.
Stephanie PCharge me for 6 gallons of gas? I only went 12 miles round-trip, and put in a few gallons before returning. There is no way that thing gets 2 miles to the gallons, or that I used more gas than I put into it.
NOAH KRented about 2 months ago and had a nice experience. Even brought the UHaul back a couple of minutes before close on a Saturday and they were nice enough to stay and close it out before they left. Would recommend!
BRANT WThey over charged me and the uhaul didn't even drive right. Eveeyrhing you have to do before doesn't ask about how is drives. Streeing wheel wouldn't turn right and i was over charged
Ashley OCordial and friendly service, excellent vehicle, easy instructions, and a very positive experience throughout.
FRANKIE MIt wasnt the fault of the location. The trailer was in terrible condition and we had to use our own tools to take apart the fold down fender and fix it.
GILBERTO RExcellent Customer Service
Teri GThe owner was very nice and helpful she made a nervous situation very easy
SAMANTHA BNice place
NICHOLAS NNothing, best Uhaul in town
BRIAN CThe truck I reserved was a
CHARLES NEXCELLENT SERVICE
JOSE RThe only thing that I can say is. "Perfect" you guys don't need to do anything else!! Thanks for everything. So happy with the service.
MAYKEL EVery helpful and friendly. Great experience.
PETER DBut the unit was missing the antenna so I couldn't listen to the radio on my drive. The interior had a urine smell on the inside so strong I had to ride with the windows down in the heat while it was 90 degrees outside.
Javonti JThe truck was ready when we dropped by to pick it up. The lady assisting us was also very friendly and helpful.
RICKY DExcellent customer service!! 👌
PEDRO RI have rented U-Haul several times this year and this is the first time I was charged a double amount for a holding fee which is ridiculous then to top it off the ac unit in the vehicle did not work! And no remorse from the staff cab smelt like cat pee
Andrew Lbeautiful Store, great customer service
Kinnajah MNo suggestions! Everything was great, especially the communication and service! Thank you so much!!
KAREN BDefinitely, this is the best U-haul in town
Kaleb WVehicle was filthy and had low tire pressure light on. Smelled of someone smoking, a lot in cab. Disgusting.
William LBest Uhaul, location and customer service
Felipe LQuick and Easy, very helpful
Sam TExcellente service.
Dunel FThe truck smelled bad and the drivers window was down and after the rain the entire drivers side was wet. Also, I recommend putting a phone holder in the trucks, to make it easier to follow gps directions.
Chris CSome of U Haul procedures are odd and awkward. Also not being able to pick my preferred location to drop off is irritating. The guys at 2500 Airport Thurway are the the best.
REGINALD WGood
Jeevensky JExcellent overall. Staff were a delight!
TODD TA little tricky to rent / return online, but overall was a very good experience and transaction.
JEFFREY CExcelent atención
Luis SExcelente servicio! Los recomiendo.
Bryan HI had issue after issue from the moment I reserved. First somebody’s information was put on my account. And then my card was charged for their reservation. I had to redo my reservation because of this. Then on the day I was supposed to pick up the reservation, I was sent an email saying that there are no trucks. My location had to be changed. Overall, this experience was horrible and very stressful.
Sydney HGood service Good people Good store I'm in people this store very nice Good store.
Freurisca JExcellent atencion
Heberto NConnect with real u haul stores not gas station dealers in Tallahassee. It was not easy to return with no real agent present.
Judy WEXCELLENT, SERVICE
ALEJANDRO BShe was nice and helpful.
ROBERT MThe business owner was cordial and knowledgeable about everything that I needed. She handled everything herself and was very helpful. I praise God for that lady.
RONNIE AShip Station was excellent, professional and on their game. 10 for 10. They know what they are doing. Ship Station Rocks. =========================================================================================== Now the 1st place Uhaul sent me to was called City Market and it was a dump, a real S*Hole. The establishment smelled of cannabis oil, was an apparent hang-out for cars blasting rap and the inside clerk had no idea nor involvement in the rental. I was shown a card with a phone number that rang and rang, then a transfer to a man who tried to do a phone checkin and then hung up on me, then when called back didn't even answer the phone at all. This place should have its contract pulled. 0 of 10. ============================================================================================ Uhaul Service number was VERY VERY helpful to fix my problem and got me on the right track to Ship Station. 10 or 10 for Uhaul customer support.
CHARLES MA better reservation system to know which equipment is available on the time needed. For example some app where says if the trailer or truck is free to use not exactly info's but for use in the term of hours or day writing a trailer # and said by app where when it's busy or not. Like a calendar or chart map by the or month etc. and thanks for being a great service wife around the country. 🙂
MARTIN Dbest Uhaul in the area of Gainesville very helpful
Courtney BEverything was perfect and easy to do self-pickup and return.
MICHAEL MNot a sign indicating U-Haul office. Did not check on equipment upon return. Did not assist with unloading.
Warren MECELLENT SERVICE, VERY NICE STORE
LESTER MExcelente atención
WILSON LUnits windshield leaks on drivers side at the top and wiper blades are horrible.
LAURA RAmazing
Lori FAs a frequent renter, I can confidently say that this UHAUL location in Gainesville GA is the Best. The staff's dedication to excellence, surpasses my expectations. I will keep all my rentals at this location, for now and forward...
rosie eKeep doing what you’re doing Your customer service is amazing
DAWN SExcellent Customer Service, those lady’s help me with my rental, is the best uhaul in the area , The store is very nice too
JUAN R