The truck I rented is very unsafe. It made a an unusual sound throughout the entire trip. When I turn the wheel of this truck, it shifted where I felt I was losing control. I did let the owner know how unsafe this truck is. The truck has a lot of physical damage and need to be replaced overall. The customer service was great though. Toya really gave me a great experience when renting the truck. I wouldn't rent here again or recommend friends for safety reasons. I recommend the gift shop.
Kiva K
The Ship Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, GA 30501
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkOverall great store with great great employees
GILBERTO DGreat Service!!! 100%
Junior CVery disappointed that i did not get any money refunded when returning the truck 2 full days early.
CHRISTOPHER CThis is the second time I have rented a truck from this location. Every time I went it’s the same lady at the counter and she is ALWAYS such a delight! I hope I won’t be back, but if I do it will be this location.
AUBRIELLE T