Customer did not leave a comment.Dennis A.
Customer Reviews for The Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The return app is cumbersome. It took too long to work through the return process. It worked, but was cumbersome. I think some effort to smooth out the multiple steps would be helpful. The location was dirty and junk lying around everywhere. Poor lighting and rain contributed to the feeling of unease. I felt uncomfortable walking around the dark area at night trying to return the truck. It wasn't late at all, but because it gets dark very early this time of year contributed to the issue, as well. Did it work? Yes. Was anything actually unsafe? No. Was it easy to find? No. Better signage would help. GPS took us to a road where you could see the location, but couldn't get to it easily. We figured out that we had to go back out towards the main road and cut through a couple parking lots. May have been easier in daylight. I suggest adding more light for returns after dark. Again, nothing horrible. But these are things that would've improved the experience.Kerry H.
Nothing specific. Was straightforward drop off of equipment.BRAD F.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.Charlie B.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Alicia T.
Customer did not leave a comment.Felicia J.
The staff was very respectful, courteous and very very helpful.Delicia C.
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.Bobbie H.
Customer did not leave a comment.James F.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.David M.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Keisha B.
The Shop was the second location I travelled to for the trailer. Tim (Uhaul Rep) was integral in finding me a location with an operable trailer after the first location I visited only had a broken trailer. The staff at The Shop were very helpful and had the paperwork done and trailer hooked up quickly.Jeremy W.
Customer did not leave a comment.Phillip H.
Dropped off after hours.Jeffery B.
Customer did not leave a comment.Teddy L.
Extremely helpful, pleasant and professional. Will use again.barbara H.
Customer did not leave a comment.Lori T.
Customer did not leave a comment.Eldon W.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Emily V.
Clean out the truckErin A.
Vehicle was dirty and windshield wiper was broke. Was charged $70 for coverage. When I completed the online reservation I opted out of the coverage but was still charged somehow. Also was randomly charge $46 after I returned the truck.Russell M.
Customer did not leave a comment.Jadin D.
Not one thing! This is the second time I have rented a truck and this place was by far excellent in every way!TAMMY M.
Customer did not leave a comment.George F.
Straps were frozen up on trailer so I had to oil them so I could get them open it had old break pads to were they barely grabbed it was very very poorSandra M.
Customer did not leave a comment.Henry S.
Be able to give drop off prior to paying. Train your employees.Shannon J.
Customer did not leave a comment.John G.
Customer did not leave a comment.JAMES B.