Customer Reviews for The Storage Connection
(U-Haul Neighborhood Dealer)

860 reviews

91 Franklin St   Westerly, RI 02891

(401) 596-2919

Office Hours

  • Mon-Thur: 9 am–3 pm
  • Fri: 9 am–5 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(401) 596-2919

91 Franklin St
Westerly, RI 02891

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–3 pm
  • Fri: 9 am–5 pm
  • Sat-Sun: 9 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Women in RI location VER VERY good at her job !

Jim M 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

I’ve used this location in the past, which is why I chose them again. As always from start to finish it’s been pleasant and the staff is always great. I believe it was Joy who was on Sunday when I picked up the truck. Thank you again, U-Haul

Rosemarie L 
Rating:
5.0

Joy was a joy !!

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Khaled T 
Rating:
5.0

Customer did not leave a comment.

Gianni R 
Rating:
5.0

I love going to this uhaul. They are always friendly and helpful.

Sharon F 
Rating:
5.0

Excellent service as always at this location. Highly recommended.

Philip S 
Rating:
5.0

Everything went just as planned. Great job everyone!

Dan B 
Rating:
5.0

Excellent process for pick up and drop off. Could not have been easier.

Regina H 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
4.0

Everything was great except they charged me a $25 cleaning fee two days later even though I left the truck clean, and exactly how it was when I picked it up. I called to see what the charge was for and got disconnected after waiting on hold. No one ever called back. You can’t just charge people a cleaning fee like that. It’s not right!

Karen C 
Rating:
5.0

Customer did not leave a comment.

Joyce R 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Outstanding.

John B 
Rating:
5.0

Joy was very helpful!

Cole S 
Rating:
5.0

Customer did not leave a comment.

Heather T 
Rating:
4.0

Customer did not leave a comment.

Aislinn B 
Rating:
5.0

Perfect experience.. Thankyou!

shawn m 
Rating:
4.0

The oil change light was on. The van smelled like cigarette smoke. Please provide an option to rent a van that is smoke-free.

Denise G 
Rating:
5.0

Customer did not leave a comment.

Donna P 
Rating:
5.0

Customer did not leave a comment.

Costa A 
Rating:
5.0

Customer did not leave a comment.

Alex s 
Rating:
5.0

Exceptional customer service

REGINA B 
Rating:
5.0

Customer did not leave a comment.

Melinda L 
Rating:
5.0

Customer did not leave a comment.

Anna M 
Rating:
5.0

Customer did not leave a comment.

Troy W 
Rating:
1.0

Don’t change my pick up and drop of location less than 24 hours before my moving day. I had to drive 40 minutes out of my way to pick up the truck instead of it being a mile from my house. Then after my pick up I was notified my drop of location wasn’t able to take a truck as large as mine. Then why was I able to select the original location? You caused me a lot of unneeded stress on my moving day. I think you should cover the money for the extra gas I had to use driving to further locations than I scheduled. I will not be using your service again in the future.

Christopher W 
Rating:
3.0

There is zero adjustment in the driver’s seat. The cab is extremely cramped and uncomfortable. My back was killing me after driving 4 hours to my destination - with a break for lunch in the middle of trip. I fail to understand why U-Haul has not been required to add hands free capabilities to all of their rental trucks and vans by now. This is a requirement in almost every state and definitely in Rhode Island where I rented the vehicle. Car rental companies have been providing the ability to connect iPhone and Android devices and display mapping information and have hands free calling for many years. Why has this not been done with your rental trucks?

Greg S 
Rating:
5.0

I experienced difficulty with the self check-in with the app. Fortunately, the lovely lady who opened the office at 9 am, and got us on the road immediately. If you use the self check-in BE ON TIME. Otherwise you will not be able to use it at all.

Emily E 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
5.0

Customer did not leave a comment.

Danyelle S 
Rating:
5.0

Customer did not leave a comment.

Christine U 
Rating:
5.0

Nothing girl at U-Haul center was great and van was best van I have ever rented. Thank you

troy c 
Rating:
5.0

Can’t think of anything!

Kathleen M 
Rating:
5.0

Customer did not leave a comment.

RICHARD A 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
4.0

Customer did not leave a comment.

Kimberly T 
Rating:
5.0

Customer did not leave a comment.

ray h 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

My experience at this location was great, extremely fast and the woman at the front desk was extremely nice, overall great experience and will use again.

David E 
Rating:
5.0

Customer did not leave a comment.

lady U 
Rating:
5.0

Every thing was excellent. Vehicle was nice, very clean, and easy to use. Would recommend this place to anyone looking for a U-Haul go to where Paul's Tv was on Franklin St.Westerly

James B 
Rating:
5.0

The van wasn’t clean there was cigarette ashes in the inside door handle on the driver side and on the passenger side in the cup holder it looked like a splattered drink

beth-Ann a 
Rating:
5.0

Joy and the staff are phenomenal and make it an easy and pleasant experience. Coming from a woman renting a U-Haul that is an A+ compliment. I will rent again and recommend this location to many friends who are in need of a U-Haul

meg d 
Rating:
3.0

Again was lied to was overcharged wasn’t promised my quote U-Haul 100% sucks. Then three weeks still haven’t gotten my call back or resolve an issue but that’s OK as long as you’re the one making money that’s all that matters.

Joseph M 
Rating:
3.0

The self check in/out process is lengthy and disjoined. The app was very flaky and would not always load despite having fine cell coverage in the area.

Courtney G 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

Edwin H 
Rating:
5.0

Maybe bring the milliage price back down.

PAUL G 
Rating:
2.0

I wish I knew the guys name behind the desk so I could write it here, but I do not. Whoever he is, his customer service is terrible. He always has an attitude with you and the last three times I have rented from this location he has messed up the order in someway. Yesterday, he mixed up the paperwork and had someone else sign my rental agreement for the wrong truck. Then when he finally straightened it out, I went to get my truck and the dolly and furniture pads were not in it. When I went back to the office to tell him that , he said well they are right here. Just take these. If he would’ve done his job properly, they would’ve been loaded into the truck prior to me picking it up. Then when I return the truck, I was using the mobile app as I did during pick up and some other worker came running out and told me to stop, they asked what credit card I used to complete the order because apparently something else was messed up with the billing and the card that was on my account was actually for someone else. I only use this location because it is the most convenient to me, but if I had a better option, I would definitely take it.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
1.0

Customer did not leave a comment.

Francis m 
Rating:
5.0

Customer did not leave a comment.

Kristian M 
Rating:
5.0

Just keep doing what you do.

paul m 
Rating:
5.0

Customer did not leave a comment.

Anna S 
Rating:
5.0

Truck was in decent condition. There was a small bag filled with garbage in the truck. Truck definitely showed "wear and tear" but nothing of major concern. It got the job done.

Diane R 
Rating:
5.0

The rental was very smooth - Joy made the entire rental for easy. Thank you.

Regina H 
Rating:
5.0

Customer did not leave a comment.

Cynthia B 
Rating:
5.0

Good guy running the place too

Hardie S 
Rating:
5.0

Great rental and a good source of supplies

Normand C 
Rating:
5.0

Easy to rent and return

Mark K 
Rating:
5.0

Uhaul Rates have risen drastically. Please review your rates per mile and make a cap on pricing. I was charged $242.20 for 160 miles.

Affordable F 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
4.0

Third time using uhaul, first time with a truck, positive experience, cheapest option available to me.

Ryan D 
Rating:
5.0

Customer did not leave a comment.

Curt D 
Rating:
5.0

I had reserved a van, but what I got was a 13' truck, which cost me more in gas, but more importantly could not park it near where I had to go. Not a huge issue, but not as I expected.

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

The customer service representatives were very helpful and polite.

Michael D 
Rating:
5.0

Very help, patient and friendly staff..thank you!!!

wendy b 
Rating:
3.0

This experience was horrible. Nothing to do with the location. The app kept malfunctioning on pickup. My equipment was missing. The battery died after being parked for 24 hours. Roadside service never showed and one of my pets died due to the lack of service. It was a temperature sensitive animal and was stuck in the cold due to the non responsive roadside assistance. When dropping off the truck my all wouldn't work again. The only good part was Tamika the customer service rep. She was very kind and helpful.

Amanda J 
Rating:
5.0

The service owner was very helpful and pleasant. Great overall experience

Dave M 
Rating:
5.0

Everything is good 👍

tony p 
Rating:
5.0

Nothing, great location and staff

Brenda B 
Rating:
4.0

Customer did not leave a comment.

joann S 
Rating:
5.0

Replace the wiper blades on the vehicle. It was raining and the blades were so bad that i left the wipers off as this provided a better vision in the rain.

Cliff W 
Rating:
5.0

Love customer service

Donta B 
Rating:
5.0

UHaul should think long and hard about the "MovingHelp" part of its business. We paid for two helpers to aid unloading, for two hours, and they never showed up. This experience makes me think very negatively about UHaul (given you get a percent cut of every MovingHelp contract)

James W 
Rating:
5.0

Joy in Westerly, RI is a great UHaul rep. She helped me get everything squared away fast.

Tiffany M 
Rating:
1.0

The man working when I picked up on 9/29 was extremely rude and unhelpful. He actually made me cry during a very stressful time as moving can be emotionally, physically and financially draining. He did not go over any policies with me, we did not inspect the vehicle prior to departure (it was not clean and the alignment and steering were off to the point where it did not feel safe), and he did not address my concerns even after asking multiple times. The woman working during drop off was pleasant but I would never recommend this location to anyone.

Julie N 
Rating:
5.0

Customer did not leave a comment.

Christine W 
Rating:
3.0

Gas charge was ridiculous. $15 for 15 miles worth of gas. Highway robbery.

Nate L 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Nothing. Joy was a big help & pleasure to work with.

Kathleen R 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

jim S 
Rating:
5.0

This pick up truck is crucial for me to complete my task. Thx again

Bart B 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
5.0

Very professional, clean and easy/helpful. Thanks

Marie H 
Rating:
5.0

Trucks steering was a mess. To drive straight you had to have the wheel at 10 o’clock. It made for a very difficult and frustrating drive. I will not be using uhaul again.

Angela O 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
5.0

Customer service rep at location drop off was very professional and courteous.

Michael C 
Rating:
5.0

Great customer service. I would highly recommend.

Laurie C 
Rating:
5.0

I will continue to only use this location when we are in need of a moving van or truck. Thanks!!

Moira M 
Rating:
5.0

Nothing. Transaction was quick and efficient and vehicle in good condition.

Alfred S 
Rating:
4.0

Customer did not leave a comment.

Sheila G 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

The woman at uhaul was excellent and fast friendly . She checked everything out and let us know that everything was good! She found a couple of items that our driver left inside and gave them to us. We do have to check for his “ sun pass” from FLa as he forgot that.

CHERYL m 
Rating:
5.0

Customer did not leave a comment.

judith c 
Rating:
5.0

This is a great place. The storage units are built like tanks. All my "stuff" survived years of NE seasonal temperature change with good results when I finally unearthed my possessions. It is a safe and secure setting and the folks that run this business are lovely people. I highly recommend!!!

WENDY E  |  Overall Experience 
Rating:
5.0

Ryan was available, professional and very helpful. Great experience.

Pat C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey F  |  Overall Experience 
Rating:
5.0

I believe I dealt with Ryan from start to finish. Great guy, very helpful and friendly. Would definitely use them again

Keith C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanette P  |  Overall Experience 
Rating:
5.0

Everything was great. And the staff was fantastic!

TINA G  |  Overall Experience 
Rating:
5.0

Great service, and prices. Very friendly

PAUL A  |  Overall Experience 
Rating:
5.0

Friendly, helpful and great location. Perfect place for short or longterm storage.

ROSEMARY C  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and courteous. The facility was convenient and well-maintained.

DUANE T  |  Overall Experience 
Rating:
5.0

Positive experience. If we ever need a storage unit again we will definitely use this facility again.

SUZANNE I  |  Overall Experience 
Rating:
3.0

Cancelled prior to date

Privacy R  |  First Impressions 
Rating:
5.0

Everyone was very kind and answered all my questions with details.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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