Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A very satisfying experience, start to finish, especially the great csre and responsiveness of the manager Ryan at The Storage Connection and the help of a U-Haul field agent Josh; that was greatly appreciated; created a lot of good will.
Dealing with Brian was a very pleasant experience. He was very friendly and efficient.
Ryan, the manager, was not helpful.
I placed an order online to rent one of your pick up trucks. I paid in advance. When I arrive to pick up my truck on Tuesday morning 29 September 2020, they told me I had to drive 40 miles to pick up my truck. The pick up truck they had, someone rented it, and never returned it. I was totally dissatisfied with my experience
It wasn't clear where to park a returning truck. Other than that, I used the phone app to return, which was pretty straightforward.
Every aspect of my rental was very informative and easy. Ryan at the Westerly location is gifted in streamlining the whole process with his informative and friendly manner. I highly recommend the Westerly, RI, U- Haul location.
Ryan Simone was professional, helpful and was a pleasure to work with. I will be using Uhaul again based on this wonderful experience. Thank you!
just remote drop off - nobody there/closed on sundays
Ryan did his best with answering all my questions and concerns.
Great service
Very helpful and convenient.
There's nothing more ,your doing things good.
Ryan was very helpful and personable. Considering the restrictions due to Covid, the process was very smooth and fast. The office was clean and organized as well.
They were closed on a Sunday but I liked the functionality and taking pictures to show the condition and mileage fuel etc to prove the truck was brought back to their standards.
The uhaul system was down when down when I got there, so it took a super long time to check out. But the employee there was extremely cordial and apologetic.
Ryan was dealing with a shut down in the computer system and we waited patiently outside with other customers. He made sure we knew what was happening, apologized for the delay and was courteous and professional throughout. Excellent customer service!!
Ryan is excellent at his uhaul job. He explained everything clearly and detailed. The 10 foot truck was clean and ready to go .I would definetly use uhaul of westerly. Thank you markk.
Check the electrical before customer arrives. There was a broken wire for the left turn signal that required repair prior to leaving the location. However, the representatives were courteous, speedy, and helpful making the transaction quick, easy, and enjoyable.
I drove from CT to RI to pick up the uhaul as the price was exceptional. I guess at the end of the day, there was a reason. When we arrived the attendant pointed out the uhaul and stated we wold have to figure out have to hook it up ourselves because of the corona virus that they were no longer touching the units, but would walk around and check the unit out before we pulled out. Fingers crossed that we hooked it up correct. Just because we use the service frequently doesn't mean we hook up and unhook the units. We get to CT safety and pull out for our final destination on 3/29/20 and later that day while in Pennsylvania a tire blew on the uhaul. After having to wait an hour and a half to have a tire changed, we now have to stop for the night, which put me behind schedule. Only now to arrive in Alton IL on 4/3/20 where the attendant to open the uhaul to find out that the uhaul leaked and that everything in the uhaul was wet of the bottom. TV, Computer, printer, boxes of food...everything! When arriving to drop off the uhaul the attendant starting looking at the uhaul only to find out the the rubber seal on the door was nonexistent. The attendant apologized stating that this uhaul shouldn't have been sent out without being checked first and had the staff checked it that they would have never sent this particular uhaul out. Maybe if the staff were actually touching the units the seal and the tires condition would have been seen and just maybe these unfortunate events wouldn't have happened and some of our items wouldn't have been ruined. Again, Im a nurse, so I appreciate safety, however; my safety is also important. Weird how the staff at the place where we dropped off didn't have the same "no touch policy" Piss poor service from initial service provider. And my further reviews will reflect that.
Nothing everything was great
Worked for us.
Quick, easy, courteous and efficient!
Excellent customer service will always use this u-haul location!
I do not reccomend after hours online use. Not user friendly. Thankgod the manager happened to be on site after hours and was able to assist with pick up. Drop off. After another failed attempt online I had to call cust service and all she could Do was make a note. Not complete or ensure anything. Kind of a "good luck with that" statement.
Nothing, the storage connection is perfect
I was charged a late fee even though I returned on the same day.
I reserved a ubaul at anther local place and they messed up my reservation. This place was there for me in time of need. Thank you.
Very professional and courteous dtaff
The refueling business is aggravating-- I forgot to take a picture of the fuel gauge when starting and the whole rental form which had that info disappeared from my phone. I had to call and get a verbal description of the level, but anyway, you can't see it when you're refueling so I ended up guessing how much to put in. There should be something sent from uhaul by text for instance that has the original fuel level and allows you to set the gauge where it is at the end and then tells you exactly how much to put in. Ok? Ok.??
We really like uhaul....but this was the absolute oldest equipment we ever had. Torn handle onbthe door, rusty mechanics.... if we weren't just a couple of miles we would have had cocerns. Fyi. Onlone return is very cumberson. Thank you. We do appreciate uhaul and all.you do.
Closed when dropped of
Ryan was awesome from beginning to end, excellent customer service, vehicle was excellent, exactly what we needed for our move. Entire process was simple. I would highly recommend this local owned family business
The gentleman behind the counter went above and beyond to help me , when there was a problem with my reservation. Thanks to him and uhaul. Your great
This location is always excellent. The gentleman is always friendly and has even helped with temporary storage needs. This last time, he came down and rented me a trailer in the middle of a statewide power outage! Above and beyond customer service!
Convenient location, clean and very comfortable vehicle, and excellent customer service!
Ryan provided us with excellent customer service. We were very satisfied with our experience. Thank you.
UHaul corporate Truck share customer service agents need training. And need to improve or attain some level of professionalism. Poor communication overall when I needed help. Fred Paretta
VERY NICE FRIENDLY PEOPLE
Ryan was great...very professional and super helpful. I would definitely recommend and use this location again should I need it.
Excellent customer service
Ryan is very helpful and professional !!!
Hard to rate this site because it was closed when I dropped off the truck. It seems like it has very limited hours compared to the place where I picked the truck up.
The service was excellent. I was in and out very quickly. Keep up the good work.
Very professional and fast service
Everything was great. And the staff was fantastic!
Great service, and prices. Very friendly
Friendly, helpful and great location. Perfect place for short or longterm storage.
The staff was extremely helpful and courteous. The facility was convenient and well-maintained.
Positive experience. If we ever need a storage unit again we will definitely use this facility again.
