Customer Reviews for The Storage Connection
(U-Haul Neighborhood Dealer)

718 reviews

91 Franklin St   Westerly, RI 02891

(401) 596-2919

Hours

  • Monday
    9 am–5 pm
  • Tue–Sun
    9 am–3 pm

Services at this Location:

Contact Us

(401) 596-2919

91 Franklin St
Westerly, RI 02891

Services at this Location:

Hours

  • Monday
    9 am–5 pm
  • Tue–Sun
    9 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

The staff was very friendly and professional.

William M. 
Rating:
5.0

There is no need for improvement, in the 91 Franklin St., Westerly, R.I.,facility. The staff was very helpful, congenial. Along with the right on point service. Thank you.

Linda F. 
Rating:
4.0

Customer did not leave a comment.

Patty Allison F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

susan C. 
Rating:
4.0

My sales person told me that the gas was at half, but when I got in the truck it was a bit less than half. So I ended up having to pay extra to make sure I got it filled to half because I didn't inform him it wasn't infact half or take a picture to prove it. Otherwise everything worked fine, the parking lot here is a bit tight but nothing too serious.

Brendan M. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great customer service!

Donta B. 
Rating:
5.0

The drop off went great.

dominick A. 
Rating:
5.0

Customer did not leave a comment.

Grace T. 
Rating:
3.0

Very convenient after hours pickup however the cargo van's cab smelled like a cigar, and was basically gross. I bleached wiped it myself and brought towels to sit on. Disappointing though the van helped get the job done.

Eliza G. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Very easy, no hassles!

Kathleen H. 
Rating:
5.0

Michaela went above and beyond! She is super friendly and was able to make things work for me. She got me nice clean car! I'm Happy with the whole experience with enterprise and that's because Michaela did her very best and very much know what she's doing!

christy D. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Great service

ARTON P. 
Rating:
5.0

The u haul online app and website is shit.

John W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great office staff

RENEE C. 
Rating:
3.0

They were new and had to keep calling other branches. Location was not their fault

Bret S. 
Rating:
5.0

Everything was perfect!! The truck was ready and the associate was friendly and helpful even at 9:00 on a Sunday morning!!! Great job!!!

Tammy B. 
Rating:
4.0

Customer did not leave a comment.

Donald U. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Once again, great service from Tim. Thank you

Brian S. 
Rating:
5.0

Customer did not leave a comment.

christine G. 
Rating:
5.0

Clean bathroom was a plus. Improve, not possible

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Jenny S. 
Rating:
5.0

Customer did not leave a comment.

Joanne A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

The location was obviously a uhaul site, however I wish there were clearer directions of where exactly to drop the trailer.

Elizabeth B. 
Rating:
5.0

I had ordered a two wheeler but apparently this location did not have any available equipment. It made the move a little more challenging.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
4.0

Make sure gas tank is full. Gas gage was "fuller" after I filled it both times I put gas in, i.e., needle went beyond 'F', but was not quite at F to start.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
2.0

Staff was not able to get me out in a reasonable time. Had to come twice before they were able to complete paperwork

George C. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Will be back in a few weeks to move more things! The woman at the front desk of the pick up location was extremely pleasant and able to make our uhaul experience a pleasure (which most people cant say about moving). Thank you!

Tracy M. 
Rating:
5.0

I dont think theres any improvements you can do, the truck was in excellent condition and the sevice they give is top notch. If your looking to rent UHAUL is the way to go.

PAUL G. 
Rating:
5.0

Awesome Job !!

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

peter D. 
Rating:
3.0

I returned the truck after hours. Never meet anyone.

Noel R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne P. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Signage could be more visible. Hard to see on busy street.

Kristin K. 
Rating:
5.0

Nothing could be improved - honestly. The staff at the site was great - helpful and friendly. The checkin and checkout experience was easy and expedited. The Ford van was honestly a truly great vehicle; I was very impressed with it. It was relatively new (6k miles on it); handled very well, lots of features (back up camera, front collision warning signals, lane change indicators, auto high beams and a 10 speed transmission … and to beat it all it got 20 MPG while hauling quite a load. Overall the experience was honestly terrific. I will definitely use U-Haul again when the need arises. Thanks!!

charles H. 
Rating:
5.0

Ryan and his u Haul business are exceptionally fantastic!!! The van was new and immaculate and Ryan couldn't have been more helpful and considerate to us! I very highly recommend the Storage Connection for U haul rentals! He treated us like family! Thank you Ryan

Karen K. 
Rating:
5.0

Excellent service and at a reasonable cost. Thank you!

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

As this being my first experience renting and using/driving a UHaul, i was quite hesitant and nervous. The gentleman I dealt with, Ryan, was not only patient and kind, he went above and beyond to make sure I was comfortable. He took the time out to not only go over the details of renting and the paperwork but took the time out to go over the vehicle besides the overall check. Thank you Ryan!!! He made an otherwise tough situation just a bit easier!!

Rachael D. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

The 24/7 checkout was not easy. Much of this could be done ahead of time or needs to be complete through an alternate method. Too long. Error messages. Would not upload pictures. Had to call customer care. And it was raining. Would not try this again. The return was great. Two minutes in person.

Michael B. 
Rating:
5.0

Everything was smooth and straight forward. Ryan at the location was very welcoming and helpful. Overall, a great experience. Thank you!

Geoffrey V. 
Rating:
5.0

I had a last minute change of plans and everyone at Uhaul was extremely helpful. From the original location I was supposed to pickup to the second location, everyone was so friendly and kind. They explained everything in detail which lead to no surprises.

Anthony P. 
Rating:
5.0

Both the office and the U-Hauls were clean & well maintained. Impeccable customer service with a smile. Brian was very friendly and took the time to go over all details and answer all my questions/concerns. There are U-Haul rental facilities closer to me but because of his friendly yet professional attitude I returned days later to rent a U-Haul again from him. I give him, the storage facility & U-Haul rentals an A++ .... I would highly recommend to family & friends

Christina Z. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

great equipment convenient

DUNCAN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Nothing, was easy and painless and manager was knowledgeable and had a great personality. Thank you.

Steven O. 
Rating:
5.0

Drop off was a bit confusing !

Alexis F. 
Rating:
5.0

Customer did not leave a comment.

SUANN S. 
Rating:
5.0

The guy at the front counter was very helpful.

Jeff J. 
Rating:
3.0

Facility was closed at the fesignated time for drop off.

William T. 
Rating:
4.0

Tighten the steering which was somewhat loose even for a truck.

Autumnleaf S. 
Rating:
5.0

Ryan was over the top with customer service..he actually made the reservation for me from westerly at the Johnston site....there was an issue when I returned the truck regarding mileage and Ryan and his district manager took care of me....it was a pleasure to do business and I will be a repeat customer...

cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Tisha L. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Donta B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

I'm assuming it was the manager I spoke with was very knowledgeable and helpful plan on renting again soon….

Chuck M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Absolutely loved our attendant as he was very thorough with the process and super friendly. He couldn't have made our uhaul rental any better! Thank you!

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

NUNO R. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Very professional and courteous experience.

CRAIG B. 
Rating:
5.0

Was told that I owed another $8.68 due to extra miles (21.7). Not sure how that could be the case since the estimate should have included some miles for me to actually fill up the truck and drive it to my location in Charlestown, RI. It could have been a better experience without Uhaul corporate making more money off of me.

RICHARD S. 
Rating:
4.0

Ryan at the center was great - professional and knowledgeable.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
1.0

Horrible experience, I reserved a truck for 10am they only had one truck and the key was missing, I was sent to a different location where they had no idea what was going on I didn't end up getting a truck until after 11. When I questioned the rep about the guarantee on the truck at the time I reserved it he told me I should always book earlier to give extra time for mishaps. Extremely disappointing next time I will use a different company

SARAH R. 
Rating:
5.0

The online check in process at this facility was cumbersome. It may be because the cell towers near here are weak, but the process kept getting hung up and took longer than anticipated (18 minutes).

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

IAN ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Friendly staff, clean equipment - thanks!

Courtney F. 
Rating:
5.0

Ryan created an incredible experience which was seamless and stress-free. I'd recommend this location to anyone, as it was hassle free!

CHRISTOPHER F. 
Rating:
5.0

This is a great place. The storage units are built like tanks. All my "stuff" survived years of NE seasonal temperature change with good results when I finally unearthed my possessions. It is a safe and secure setting and the folks that run this business are lovely people. I highly recommend!!!

WENDY E.  |  Overall Experience 
Rating:
5.0

Ryan was available, professional and very helpful. Great experience.

Pat C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey F.  |  Overall Experience 
Rating:
5.0

I believe I dealt with Ryan from start to finish. Great guy, very helpful and friendly. Would definitely use them again

Keith C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanette P.  |  Overall Experience 
Rating:
5.0

Everything was great. And the staff was fantastic!

TINA G.  |  Overall Experience 
Rating:
5.0

Great service, and prices. Very friendly

PAUL A.  |  Overall Experience 
Rating:
5.0

Friendly, helpful and great location. Perfect place for short or longterm storage.

ROSEMARY C.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and courteous. The facility was convenient and well-maintained.

DUANE T.  |  Overall Experience 
Rating:
5.0

Positive experience. If we ever need a storage unit again we will definitely use this facility again.

SUZANNE I.  |  Overall Experience 
Rating:
3.0

Cancelled prior to date

Privacy R.  |  First Impressions 
Rating:
5.0

Everyone was very kind and answered all my questions with details.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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