I requested same pick up and drop off and had to drop off the truck 20 miles in the opposite direction adding an extra 30 minutes of driving time for me and my family to pick me up. Was also charged many more miles than I used.
JAKE T
Customer Reviews for The Storage Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who checked me in was super friendly and helpful.
DAVID LIf dropping off when closed, have a jack availabke to help uncouple
SHAWN SThe only place in westerly i would rent a Uhaul from.
Paul AThey Zapped me a $25 cleaning charge for a truck I personally made sure was swept out ,it was hardy even anything to sweep!! I'm a U haul dealer myself so I know to bring it back clean this location is a SCAMMER for sure!!!
NICHOLAS DI returned the van with a full tank of gas. Was told it’s only 3/4 full. Drove back to gas station and was only able to put in 0.1 gallon of gas. Clearly the tank was full. Was again told only 3/4 andi. Would be billed to fill the tank.
EDWARD SCustomer Service was excellent !!
ANDREW LI'm retired from theUS NAVY and working with miss JOY was more than A JOY GOD BLESS AMERICA ReENT From UHUAL .COM.thanks again MISS JOYn
JOSEPH CCan't think of a thing that needs improving. This was a great experience, and we'll call on Joy for all future moving needs. We hope you're treating her like gold; she's worth it!
MARY MJoy was great!
ROBERT FGive your Westerly, RI, Office Manager Joy a raise. She is a terrific representative for your company.
William BClerk was very helpful
lisa WThe woman who took care of me that day was fantastic, accommodating, and flexible. She is the right person for this job. You have a good employee and a treasure with her with her personality demeanor and professionalism. I was almost going to go to Enterprise but now I know if I want to rent something quick I'm going to go to U-Haul and hope she's going to be there when I do. Thank you so much for the expedient service I was able to rent the truck immediately for my needs that day
KATHRYN DJoy was great to work with and the truck that I rented was new and clean. I would highly recommend this U-Haul over Home Depot, etc. for truck rentals.
Scott HNone both locations were excellent Couldn’t take truck photos off app not sure why has worked ok in the past.
CHRISTOPHER SNot a thing. Joy was fantastic and very helpful. I would highly recommend this location!
DONNA FThis is my prefered location as it's close to home
ALEXANDER SShe was so helpful and accommodating . The best Uhaul experienced I ever had.
JULIA BThey were great
Anthony VWas a very pleasant and easy experience. The rep we worked with at the Franklin St facility was incredible helpful, very pleasant with a welcoming smile and funny. Will HIGHLY recommend this U-Haul facility.
JENNIFER RNo improvements required
ALEXANDER SFriendly easy
MARY MNothing. The woman at the front desk was excellent and made pickup and drop-off very easy. Highly recommended
STEPHEN FEverything was seamless
JOHN KMake it clear at drop off if no one there driver must complete rental hire with a phone otherwise $20 fee
CHRISTOPHER SWonderful service, everything was clean and well maintained
NORMAN CNeeded to transport large windows........Start to finish....value....excellent service.....from on -line reservation...... everything ready for us on pick up.....no issues what-so-ever with equipment for our 109 mile round trip....will do it again when needs arises.....thank you
TODD HVery easy & helpful. Joy at the front desk was great!
NATHAN VEverything was well covered and easy to understand.
FRANK Gsmooth, easy and the service was excellent
RICHARD Rgreat staff, very helpful!!!
JAMES VTruck was running really rough. At times would shake at 35-40 mph really bad. Also, the mounted dolly and bag of moving blankets really takes away a lot of space if you need to utilize the entire truck. I suggest that you keep it in the store and offer it at the desk or keep the offer online. Having your last bit of your 4 bedroom house not fit because of that is frustrating.
Patrick RThe directions to drop off after hours were not clear on the posted information.
Hope HExcellent service on both ends of the trip
Armon BThanks for great Service...yet again.
CHRISTOPHER DBest service I've ever had. My short-term memory is failing me at this moment but the woman that rented me the unit and whom I left the truck I rented with is phenomenal! I had rented a smaller unit somewhere else in Westerly but knew it wasn't going to be big enough so I called this location and I managed to get a bigger unit with her last minute. I'm so grateful to her
CROL SNothing. Everything is great!
PAUL MThe U-haul application is awful. It doesn’t work well and needs to be improved. That app is making your U-Haul business owners lives more difficult. However, Joy was very nice, helpful and attentive.
Christine SJoy was very friendly and helpful. Great service.
CHRIS VReservation and pick-up were very efficient.
DENNIS MThe staff was extremely helpful and guided me through the vehicle's specifics. I felt very confident when I got on the road. They were flexible with my schedule and very friendly. The overall experience was one I would be glad to repeat at this location. I have rented vehicles before but this was, by far, the most pleasant experience.
KATHLEEN GThis is a great place. The storage units are built like tanks. All my "stuff" survived years of NE seasonal temperature change with good results when I finally unearthed my possessions. It is a safe and secure setting and the folks that run this business are lovely people. I highly recommend!!!
WENDY E | Overall ExperienceRyan was available, professional and very helpful. Great experience.
Pat C | Overall ExperienceI believe I dealt with Ryan from start to finish. Great guy, very helpful and friendly. Would definitely use them again
Keith C | Overall ExperienceEverything was great. And the staff was fantastic!
TINA G | Overall ExperienceGreat service, and prices. Very friendly
PAUL A | Overall ExperienceFriendly, helpful and great location. Perfect place for short or longterm storage.
ROSEMARY C | Overall ExperienceThe staff was extremely helpful and courteous. The facility was convenient and well-maintained.
DUANE T | Overall ExperiencePositive experience. If we ever need a storage unit again we will definitely use this facility again.
SUZANNE I | Overall ExperienceCancelled prior to date
Privacy R | First ImpressionsEveryone was very kind and answered all my questions with details.
Privacy R | First Impressions