The staff was very helpful & excellent sevice.
SCOTT M
Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an efficient pleasant experience.
MICHAEL KNo improvements needed, the gal that runs the place was sweeter than apple pie 10/10 and five stars
TROY JGreat drop off location. Met me at the truck as I was pulling in. Took care of everything and I was on my way in minutes.
ROBERT CWell I didn't use all of the money that you all had on hold in my account. I was supposed to get a $39 and some mod change refund but I have yet to receive that. So I'm a little discouraged about that but other than that the rest of the service was fine thank you
TIFFANY HNothing
ROBERT HRented a 5x8 trailer and my move went fine. Trailer towed well and everything worked except the running lights did not work. Stop and turn signals worked fine just no running lights.
DAVID SKeep information of your regular customers (those that rent monthly or bi-monthly etc) on file in the computer. Staff are very friendly and polite. They go the extra mile to make sure that the customer is satisfied.
TERRELL LWonderful lady that provided excellent customer service.
WILLIAM YThey were closed when I dropped off but it looked to be a nice place.
ROBERT MExcellent service and would rent there again.
ANTHONY ABetty has the best customer service I have ever experienced
JONATHAN HBetty went above and beyond to ensure everything went well
JONATHAN HThe lady at the counter was absolutely remarkable. I would recommend this location based on customer service alone, What a nice and pleasant person.
GUY FBetty is an absolutely awesome person to deal with...great customer service.
Brenda BKeep up the Excellent service and good work. Staff is of the highest quality that can be found!
BIRDIE MApparently the office recently moved to a building with no signage installed yet. Apparently there was a sign at the old building accross the street but since the directions sent me to the new, unmarked address I didn't see the signage telling me the drop box was moved. Even if it was a paper sign in the window, having something at the new location would have been helpful. As it was, we drove around for about 20 minutes trying to find the unmarked dropbox until we finally found someone at the nail salon in the same building that knew that the office had been moved. The salon lady that assisted us was very nice and helpful.
Terry TIt was an older truck in appearance. There was nothing impressive at the location, average experience not horrible but not impressive
kevinia fStaff always very friendly. I use U Haul frequently and I'm greeted with a smile and a warm welcome. The staff make you feel like you are part of the family. I would and do highly recommend this location.
BIRDIE MI am well pleased with my experience from start to finish.
Kevin RDrop off location was seamless. Good experience!!
Kevin DBetty is just the BEST !!!
DARLENE NHaven't got my 100 dollar deposit back yet been 2 weeks
mark gIt seemed the online information wasn't saved when I did my pickup. The locations for drop off and online emergency contact were inaccurate.
SHERRY KBetty was the best, super helpful, patient, and knowledgeable.
howard mSecond experience with U-Haul that was less than good!
Donald SJust keep smiling. Lady Is very nice.
DON MU-Haul has cheap truck 🚛 rental but they need to drop mileage charges when we as customers has to provide fuel anyway.I only had truck less than 24 hrs and still it cost me over 300.00 . They should have a flat rate for local and a rate up to 500 miles.I basically paid a 1.00 a mi. Plus $80.00 in fuel.So ruffly We was charged 397.00+80.00 to refill the truck.Ruffly 477.00 just to rent truck.
Terry FMiss Betty, was so pleasant, and friendly. She was knowledgeable about trailer needs.
Suzanne SI had an absolutely terrible experience with u haul. First when I went to pick up the truck the app was total garbage and kept telling me I was in the wrong place and then failed to accept my ID scan like 20 times. In total I spent over an hour picking up the truck after driving 20 miles out of the way to pick it up after they changed my pick up point. The truck itself was fairly clean but the breaks were awful the truck felt like it didn't want to stop. The worst part of my experience with u haul was when I went to return my truck. It took us over TWO HOURS to return this truck. We tried on multiple phones and apps and they all kept getting the same white screen with no way to proceed. Finally after hours and multiple calls to support I got it to accept my return. I would not at all recommend using this truck rental service. I would rather make a ton of trips in my car next time. It was that bad. Stay far far away nothing but problems and a rip off too. Over 500 bucks for a 80 mile move.
William GEverything was great thank you for your service
GERALD NMrs. Betty was Great. She pays attention to detail and ALLwayz provides great customer service!
James SEverything went well. Betty was extremely helpful and very nice.
SUSAN SStaff very friendly and helpful. They go the extra mile to make sure that each customer's needs and concerns are taken care of.
BIRDIE MLovely lady ❤️ a joy to be around
barbara pThey were Amazing!!! Miss Betty Your a Great person Thank You For Your Business With Us😀😀
Charles STHE LADY THAT CHECKED ME IN WAS FRIENDLY, PROFESSIONAL, KNOWLEDGEABLE AND VERY HELPFUL. WAS VERY HAPPY WITH THE EXPERIENCE.
Gillian SEngine had a ticking sound and ran rough.
Thomas SCustomer service from Betty was above and beyond expectations. Great location to do business with.
Brenda BDropped the truck off after the office was closed, so I cannot rate the facility.
Mike CBetty was very helpful and let us get a larger trailer. She was very professional. Please tell her we appreciated all she did for us
Allen MI rented a 12’ truck and a tow dolly, they told me at the uhaul pick up location that they could not show how to hook car up to tow dolly so I was left renting equipment that I did not know how to use.
Mark PBetty was so helpful she needs acknowledged.
James DGreat people, very helpful!!
Dewayne AMore secure after hours trailer drop off. I was uneasy about dropping the car transport trailer off without any way of securing it
Daniel SVery friendly excellent service
Bobby G