Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

1,107 reviews

4445 Warm Springs Rd   Columbus, GA 31909

(706) 568-1746

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(706) 568-1746

4445 Warm Springs Rd
Columbus, GA 31909

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Minyon S. 
Rating:
5.0

Customer did not leave a comment.

Adrian E. 
Rating:
5.0

Always a great experience when I rent from this location. The owner is extremely nice and helpful. I wouldn't go anywhere else.

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Shanita S. 
Rating:
5.0

Customer did not leave a comment.

Ketarra B. 
Rating:
4.0

I did mobile rental and I couldn't find my truck because it wasn't where the app showed it was. I called and the man there was very helpful, apologized that the truck wasn't where it was supposed to be and took me to it's location. He was very friendly and helpful when I returned the truck as well.

Corinne G. 
Rating:
5.0

Best uhaul center in Columbus!!!

Chastity F. 
Rating:
5.0

It was a pleasure shopping with y'all no waiting everything with smooth

janice A. 
Rating:
5.0

Nothing dropping off the truck was very easy

Mark A. 
Rating:
3.0

The gentleman that helped us was great. No issues with the in and out process. After taking off with the truck I realized I'd been taken over by ants. A previous renter had spilled coffee or soda in the center console and ants were everywhere. Later, after putting boxes in the attic of the truck, we realized there were ants inside the truck box as well. Really sucked since we were moving our belongings into our brand new, clean house. We spent the next day or so killing ants (that had attached themselves to our boxes) on our new quartz countertops. Yuck! Additionally some selfish previous renter smoked in the truck. Each time the truck sat still in the heat, the interior wreaked of cigarettes. Maybe not an issue for some, but I've got asthma. Not a good mix!

Tim P. 
Rating:
5.0

Andrew, Mickey and Russell are very great and helpful. Their level of customer of customer service is way above average. I've used U-HAUL numerous times in past year and I'm impressed with everything from top to bottom more and more each time. Thank you!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Letty D. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Very friendly and helpful people.

ROBERT W. 
Rating:
5.0

People don't have to be nice but you must appreciate the ones that are and who go above and beyond to help others. The gentleman at this location was amazing and very precessional. He had many trucks options available. This will be my go to location if I need storage, boxes or another truck! Highly recommend!

Talencia P. 
Rating:
5.0

The man who helped us with our rental was very kind and helpful.

Matthew P. 
Rating:
4.0

Not much at the moment,everything went well.

Willie P. 
Rating:
5.0

Excellent customer service

Laura L. 
Rating:
5.0

Exceptional experience

KENNETH W. 
Rating:
5.0

Very Satisfied!

Brenda B. 
Rating:
5.0

The attendant was very nice and explained everything to me in detail. Was a great experience and I do highly recommend this place.

Melissa W. 
Rating:
5.0

This was a last minute situation and the guy there was so nice and helpful! Went over and beyond to help me even stayed a little late due an accident I got behind delaying me to get to the store. I was moving my sister and her kids to INdiana and this really made the move easier! I really recommend him and uhaul to help you move.

Dawndra P. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Excellent service.

William L. 
Rating:
5.0

Daryl {hope spelling is correct} was friendly, helpful with directions since I am new to the area, welcoming and such a gentleman. Thank you

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

anias H. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Owner definitely went over and beyond to accommodate me. I will definitely recommend this place to family and friends. He is extremely friendly and professional. 5 STAR SERVICE!!!

Melvin D. 
Rating:
3.0

Nice person we dropped uhaul with, but I think this was mainly a storage location.

Vizell R. 
Rating:
5.0

Keep doing what you're doing. I talked to the gentleman working over the phone the date of my drop off. He was very kind and pleasant to talk to. When I arrived he came outside before I could even finish parking to close out the rental. Super helpful!

Connor B. 
Rating:
5.0

Please make sure a truck is at the first pick up location rather than having a customer driving to two ones to find a truck.

Dylann L. 
Rating:
5.0

The gentleman in charge was absolutely amazing. He was professional and caring. This was a great experience. This dude deserves a huge raise.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Breana J. 
Rating:
1.0

Customer did not leave a comment.

SHANTRELL S. 
Rating:
5.0

Customer did not leave a comment.

Shelia K. 
Rating:
3.0

I asked why there was a deposit non refundable, plus mileage and you still have to fill up upon return. If either the deposit or mileage cost is for wear and tear, then just use one or the other. It is entirely too expensive to use it on a short run and charge that much for 2 hrs, and say wear and tear.

Kenneth W. 
Rating:
5.0

Staff Very friendly and welcoming 😊

ANGELA T.  |  Overall Experience 
Rating:
5.0

Fast and friendly. Super convenient!

keltsei R. 
Rating:
1.0

Fire David

Rashawn C. 
Rating:
5.0

Customer did not leave a comment.

Hans F. 
Rating:
5.0

Customer did not leave a comment.

Zachary E. 
Rating:
5.0

Customer did not leave a comment.

kollier M. 
Rating:
5.0

Great customer service, thank you !!

Enar L. 
Rating:
5.0

Customer did not leave a comment.

D'Mazzio H. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Nydia C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

GREAT customer service by Andrew!!! Definitely will return and will share with family and friends!!!

Angel D. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR Z. 
Rating:
5.0

Don't think I have a suggestion that would improve the service already available. My experience with this location was a pleasurable one, and I will be a returning customer.

tracy G. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Last minute reservation Smooth transaction very friendly and professional

Jose G. 
Rating:
5.0

Everything was amazing!

Jennifer B. 
Rating:
5.0

The gentleman I picked it up from was extremely nice and understanding. And the gentleman we dropped it off with was quick and efficient. Thanks so much!

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Deshonda R. 
Rating:
5.0

I know of nothing Darrell could have done to be more efficient, pleasant or professional.

VICKI B. 
Rating:
5.0

N/A

Reretha B. 
Rating:
5.0

Andrew was great.

Andrew C. 
Rating:
3.0

Service the trucks

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Thank you very much, I am very satisfied, keep up the good job.

ELSIE P.  |  Overall Experience 
Rating:
5.0

This Personnel went out if his way to reach out to us, He called us to confirm if we would be able to return the Rental on time. When we couldn't, he informed us on what to do, which was a big help. After turning the Truck in He call us to inform us that we had left an wall painting in the front Cab. Which we appreicate from him. A job well done.

Otis E. 
Rating:
5.0

Customer did not leave a comment.

Annie P. 
Rating:
5.0

Customer service was awesome and very professional.

ANDREA K. 
Rating:
2.0

Lower the prices of renting a Uhaul! I paid $139 for renting a Uhaul for 19.99 for less than 6 hours and under 40 miles! Absolutely ridiculous and will NEVER do it again!

DEVON H. 
Rating:
5.0

Everything was great!

KEVISE W. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

The gentleman that helped us was extremely conscientious and made sure everything was set up properly.

NEIL C. 
Rating:
5.0

Pickup was easy, quick and efficient.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Arnez H. 
Rating:
5.0

Great Customer Service from Andrew 5 ⭐

DAVID K. 
Rating:
4.0

Simply made a drop off, had no contact with personnel.

Carolyn R. 
Rating:
5.0

The gentleman was very thorough, professional and very friendly. Thanks and zGod bless

Patrick A. 
Rating:
5.0

I was very satisfied with the service and my unit upkeep. Very good customer service when I had to leave after my payment was due, did not have to pay for the entire month. Well pleased!

Eugene J.  |  Overall Experience 
Rating:
4.0

Nothing that comes to mind. I do appreciate the upgrade foe the same rate. Definitely will recommend to friends and family.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

JHAI Q. 
Rating:
5.0

Customer did not leave a comment.

WANDA G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHERL B. 
Rating:
5.0

The customer service was A1!!

KATINA J. 
Rating:
5.0

The receiver was super nice and made the returns super easy.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

If I have to rent again I would definitely use this location...

LaTonya M.  |  Overall Experience 
Rating:
5.0

The staff is very rude and steal your property if you do not have insurance. My items was stored at this facility for almost 3 years without issues. I get a call recently from the rude individual that works at the front desk that says my lock is missing off of my unit. How, I haven't been there in almost 2 years and I'm the only one that has a key and has had the key since moving in. Then he goes on to say that he checks the locks twice daily and it was on the day before he left. He said he didn't see any forced entry at all. Then he sent pictures of what was inside the storage unit and all of my items are missing exceot a few miscellaneous things. I went down to the storage to check things out myself. The items that were left in the storage were neatly there so this was an inside job. What thieves you know is going to place things neatly and there was no forced entry, no shavings on the grounds no lock cut off the front gate. He said he usually cut the locks off if need be and that's exactly what I believe he did. He seen that I did not have insurance when he looked up my lease and took it upon himself or had someone else do it. He said the owner will look back on the cameras. I spoke with the owner and he said the cameras don't cover my unit....how ironic lol but I tell you what this is not going away. I have spoken with my lawyer and WE ARE TAKING ACTION!!! The owner may have been in on it because he acts as if I'm lying and has no concerns to try to figure out what's going on and how to resolve the issue. I will also be contacting the BBB and WTVN. I can not wait until this unfolds. You can not steal ones property that is not yours and think you can get away with it and have no consequences behind your actions. Like I was advised you don't need cameras to just see my unit you check all cameras for people coming in and out! STAY AWAY FROM THIS FACILITY!!! Your items are not safe here and no one cares. Store your belongings somewhere else!!!!

Latonia H.  |  Overall Experience 
Rating:
3.0

The place I picked up my auto transport can use more funding to improve their facilities.

HONG M. 
Rating:
5.0

This experience was terrible and I'll never rent again.

Taviya L. 
Rating:
5.0

Customer did not leave a comment.

KHIEM H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Great customer service

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Deirdre H. 
Rating:
5.0

The Storage Place was great, but the operators on the phone were disorganized and would give information that was false.

ALLEN J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

The guys in the office were more than willing to assist with a rush reservation after the website set up a bad reservation for equipment. They will definitely be first on my call list. They were more prepared than 2 of the bigger locations. I truly appreciate the speedy setup and personable service.

allen R. 
Rating:
5.0

The uhaul that we rented got stuck on the curb when trying to turn to go between storage buildings. Mr. Thornton worked with us until we got the problem solved. Many thanks to him for his remarkable service.

INEZ B. 
Rating:
5.0

Customer did not leave a comment.

Sherri U. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Roelof M. 
Rating:
5.0

I had one of the best experiences ever and want to commend the staff, for great professional customer service and assistance.

CHARLES B. 
Rating:
5.0

Friendly and professional service. Got me in and out under 10 mins. I will recommend them always to my friends and coworkers.

sheila P. 
Rating:
5.0

Customer did not leave a comment.

LISA B.  |  Overall Experience 
Rating:
5.0

Great friendly people and I would certainly use them again should I need them.

gregory m.  |  Overall Experience 
Rating:
5.0

I’ve been using Storage Place since I first moved to Columbus and through my many mishaps and years of growing, I always made sure I paid…and kept being a customer…well my items were auctioned off that I wanted to have but I will just have to choke it as a lost. I do hope that whomever acquires those items understand that everything there was purchased with blood sweat and tears. But things happen. Oh well.

JULANE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lenzy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery J.  |  Overall Experience 
Rating:
4.0

The storage place was clean and ready for me to move in.

Scottie G.  |  Reservation 
Rating:
5.0

Was a very easy process. The associate was very helpful.

Brandon J.  |  Reservation 
Rating:
5.0

The gentleman managing the facility is very nice and helpful. The process was quick and easy. The grounds are clean and appear to be well maintained. I feel safe with my items being stored there

Kenneth J.  |  Reservation 
Rating:
5.0

Great experience. We had the storage unit for years!

SAMUEL B.  |  Overall Experience 
Rating:
5.0

Very clean.and friendly faces.had no problems with the area and the services provided.

Yvette B.  |  Overall Experience 
Rating:
5.0

I had a great experience with The Storage Place. The facility was well-taken care of. They had everything needed to make my move easier. Aaron was friendly and efficient. Five stars for him.

Tracy A.  |  Overall Experience 
Rating:
5.0

The customer service you receive from Aaron is second to none. If I ever find myself in need of a storage facility, I will 100 percent use The Storage Place again.

Shane U.  |  Overall Experience 
Rating:
5.0

Location was very convenient.

Zandra N.  |  Overall Experience 
Rating:
5.0

Aaron has always went out of his way to help us and we definitely will use it again and recommend The Storage Place!

BETTY JO C.  |  Overall Experience 
Rating:
5.0

The staff is very nice im pleased with the size of the unit and the location

Privacy R.  |  First Impressions 
Rating:
5.0

Service was great!

Privacy R.  |  First Impressions 
Rating:
5.0

The lady helping me was so nice and made this such an easy transaction!

Privacy R.  |  First Impressions 
Rating:
4.0

Terry called me the next day and we moving in on the 14th instead of the 17th.Terry was very nice,unit was clean,I just had to oil the door so my wife could close it.Great place

Privacy R.  |  First Impressions 
Rating:
4.0

The woman was very helpful and made my move a pleasant one.

THOMAS V.  |  First Impressions 
Rating:
4.0

Was greeted warmly and shown around premises. Area was clean

Privacy R.  |  First Impressions 
Rating:
5.0

Excellant and very helpful staff

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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