Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

1,033 reviews

4445 Warm Springs Rd   Columbus, GA 31909

(706) 568-1746

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 568-1746

4445 Warm Springs Rd
Columbus, GA 31909

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman that helped us was extremely conscientious and made sure everything was set up properly.

NEIL C. 
Rating:
5.0

Pickup was easy, quick and efficient.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Arnez H. 
Rating:
5.0

Great Customer Service from Andrew 5 ⭐

DAVID K. 
Rating:
4.0

Simply made a drop off, had no contact with personnel.

Carolyn R. 
Rating:
5.0

The gentleman was very thorough, professional and very friendly. Thanks and zGod bless

Patrick A. 
Rating:
5.0

I was very satisfied with the service and my unit upkeep. Very good customer service when I had to leave after my payment was due, did not have to pay for the entire month. Well pleased!

Eugene J.  |  Overall Experience 
Rating:
4.0

Nothing that comes to mind. I do appreciate the upgrade foe the same rate. Definitely will recommend to friends and family.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

JHAI Q. 
Rating:
5.0

Customer did not leave a comment.

WANDA G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHERL B. 
Rating:
5.0

The customer service was A1!!

KATINA J. 
Rating:
5.0

The receiver was super nice and made the returns super easy.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

If I have to rent again I would definitely use this location...

LaTonya M.  |  Overall Experience 
Rating:
5.0

The staff is very rude and steal your property if you do not have insurance. My items was stored at this facility for almost 3 years without issues. I get a call recently from the rude individual that works at the front desk that says my lock is missing off of my unit. How, I haven't been there in almost 2 years and I'm the only one that has a key and has had the key since moving in. Then he goes on to say that he checks the locks twice daily and it was on the day before he left. He said he didn't see any forced entry at all. Then he sent pictures of what was inside the storage unit and all of my items are missing exceot a few miscellaneous things. I went down to the storage to check things out myself. The items that were left in the storage were neatly there so this was an inside job. What thieves you know is going to place things neatly and there was no forced entry, no shavings on the grounds no lock cut off the front gate. He said he usually cut the locks off if need be and that's exactly what I believe he did. He seen that I did not have insurance when he looked up my lease and took it upon himself or had someone else do it. He said the owner will look back on the cameras. I spoke with the owner and he said the cameras don't cover my unit....how ironic lol but I tell you what this is not going away. I have spoken with my lawyer and WE ARE TAKING ACTION!!! The owner may have been in on it because he acts as if I'm lying and has no concerns to try to figure out what's going on and how to resolve the issue. I will also be contacting the BBB and WTVN. I can not wait until this unfolds. You can not steal ones property that is not yours and think you can get away with it and have no consequences behind your actions. Like I was advised you don't need cameras to just see my unit you check all cameras for people coming in and out! STAY AWAY FROM THIS FACILITY!!! Your items are not safe here and no one cares. Store your belongings somewhere else!!!!

Latonia H.  |  Overall Experience 
Rating:
3.0

The place I picked up my auto transport can use more funding to improve their facilities.

HONG M. 
Rating:
5.0

This experience was terrible and I'll never rent again.

Taviya L. 
Rating:
5.0

Customer did not leave a comment.

KHIEM H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Great customer service

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Deirdre H. 
Rating:
5.0

The Storage Place was great, but the operators on the phone were disorganized and would give information that was false.

ALLEN J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

The guys in the office were more than willing to assist with a rush reservation after the website set up a bad reservation for equipment. They will definitely be first on my call list. They were more prepared than 2 of the bigger locations. I truly appreciate the speedy setup and personable service.

allen R. 
Rating:
5.0

The uhaul that we rented got stuck on the curb when trying to turn to go between storage buildings. Mr. Thornton worked with us until we got the problem solved. Many thanks to him for his remarkable service.

INEZ B. 
Rating:
5.0

Customer did not leave a comment.

Sherri U. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Roelof M. 
Rating:
5.0

I had one of the best experiences ever and want to commend the staff, for great professional customer service and assistance.

CHARLES B. 
Rating:
5.0

Friendly and professional service. Got me in and out under 10 mins. I will recommend them always to my friends and coworkers.

sheila P. 
Rating:
5.0

Excellent service always

The P. 
Rating:
5.0

The guy that runs is is a great asset to the company. I really enjoyed talking to him and he was very helpful.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
3.0

Some major bull s**t! They will charge you $20 some dollars for going over mileage. And $40 some dollars per day for going over your turn in day. Don't do military discounts at all. We got quoted 1,040 miles and 5 days of use for uhaul rental and we turned it in within 3 days and 800 miles used but couldn't give us any money back from it! So they'll charge you like crazy for going over your limit but won't compensate you for going way way way under your limit! I turned everything in early and now they could renting the equipment I used and make double the profit, if I would've known I would have not turned it in. Screw that! but they really were not willing to change my quoted price!!! Way over priced $1100 for a 15 foot truck and a half tow dolly for pulling my car. And for the uhaul to sound sh*tty the whole drive. The truck itself had like 130,000+ miles and was a crappy truck over all. Next time I rather just go with “Penske” for a little more money and get a better and bigger truck for practically the same price. At least you get your money's worth with them. The workers in the Killeen, Texas location were so damn rude and could care less about their job. At least in Columbus, Georgia the older man who worked there at least was acting like he didn't hate his life and wasn't rude.

Ryen O. 
Rating:
5.0

Absolutely amazing customer service! Hands down the best. They were so sympathetic and showed empathy on my behalf after the central U-Haul center failed to properly assist me. They went above and beyond and it wasn't even their fault. Highly recommend this business for your moving needs. They take the stress out of everything. They are extremely prompt and efficient. I'd actually drive the 2 hrs from my home just to do business with them again. This is what you call the epitome of customer service!

Jasmaine M. 
Rating:
5.0

Customer did not leave a comment.

SHAILAR SHAMBRIC M. 
Rating:
5.0

Best offer.. only pay what you use.. 👌

KENNETH R. 
Rating:
5.0

Darryl is awesome!

Tunisia M. 
Rating:
5.0

The owner of this location was very well versed and great customer service. Wood definitely use this location if the need arise for another uhaul rental.

Shameka A. 
Rating:
5.0

The customer service at this location went above and beyond to be helpful to me. I would recommend this location for uhaul and storage. Excellent customer service.

Donna S. 
Rating:
5.0

Excellent Service!

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Elliot R. 
Rating:
5.0

Great customer service I had originally reserved the car dolly at one location but they called me at another location that was closer to home to pick the car dolly up. When I returned it, they got me out of there in no time. One and done. Awesome U-Haul, I'll rent from them again.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

VICKI A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TALISHA N. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Everything was great. The guy who did my rental was very professional and he made sure I knew everything I needed to know for my rental reservation!

MARSHA H. 
Rating:
3.0

Well rented a regular truck did not have one available so they put me in a box truck and said it was going to be the same price and it was not

SPENCER C. 
Rating:
5.0

very smooth experience, representative was extremely helpful

REGAN E. 
Rating:
5.0

Great, excellent service

robert H. 
Rating:
5.0

The owner was extremely nice and helpful. I was nervous about pulling a trailer but with the instructions and tips the owner gave me I felt much better about it by the time I left the lot with the trailer.

CHRISTIE S. 
Rating:
5.0

Great

John F. 
Rating:
5.0

Customer did not leave a comment.

BRYON J. 
Rating:
5.0

Customer did not leave a comment.

CHARITY R. 
Rating:
5.0

Customer did not leave a comment.

BRAD H. 
Rating:
3.0

I ordered and was charged for a dolly that was not included on the truck. I was quoted for $68 but was charged for almost $100. Returned the truck in top condition and still on full. Will not be using this location again

SHERICE M. 
Rating:
2.0

There are two older men working there that don't know what they're doing and they over charged me big time then lied to my face about the rate for a second day rental. I used the truck (15ft) for two local in town trips to a storage unit. The miles it took all together is listed in my location history as 26 miles and they charged me for 33 miles. They also lied to me but that's a different story. I will be submitting a LONG google review about this place. 146.00 is unacceptable for this.

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Went out of their way to help us in a difficult situation. Kindest, best service ever.

jonathan T. 
Rating:
4.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

The representative was very nice and respectful he took me at the last moment even when my U-Haul reservation was already scheduled another location, he was very respectful and cared for the customers.

SHAWNISE C. 
Rating:
4.0

Agent that helped was very courteous and prompt

JENNIFER N. 
Rating:
5.0

Excellent service

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
5.0

Great service

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The gentleman was very nice and polite and I'll be using you guys again we need more people like him

JERRY S. 
Rating:
1.0

A representative call me and said that I owe 15 more dollars because the gas hand was not half full. Then he calls me back and says that i owe 180 more dollars because I went over the mileage. Then he calls me and say that I owe 175 for mileage . I'm confused at this point , the first time that he call me he said I only owe 15 dollars for gas but when my card reclined he was trying to deduct 180 dollars out my account which was my understanding 15 dollars for gas . I feel like I'm trying to get rip off.

DIAN K. 
Rating:
5.0

Customer did not leave a comment.

Brooks B. 
Rating:
1.0

Texted me as if I wasn't going to return the truck? Like I have the truck for three days. Seriously it is super rude my contract wasn't even up but i get a text as if I'm a idiot that doesn't know when I'm suppose to return the truck. Come on man!!

WHITNEY P. 
Rating:
5.0

Customer did not leave a comment.

Rosemary L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Kristen D. 
Rating:
5.0

Customer did not leave a comment.

HUY D. 
Rating:
3.0

Customer did not leave a comment.

MAHBUBUR M. 
Rating:
5.0

The owner and manager at this location were wonderful! Kind, attentive and great to do business with.

Christy S. 
Rating:
5.0

Customer did not leave a comment.

SEMIA H. 
Rating:
5.0

Manager was very polite and welcoming. Did not have to wait long to check out.

Linda P. 
Rating:
5.0

The management was so very helpful and professional. Will do all my U-Haul business in this location!

robert H. 
Rating:
5.0

Excellent service overall

HENRY G. 
Rating:
3.0

Customer did not leave a comment.

Luis C. 
Rating:
4.0

Customer did not leave a comment.

connie J. 
Rating:
5.0

Thank you for all of your help! Was a pleasure chatting with you.

Kasey L. 
Rating:
5.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

myesia B. 
Rating:
3.0

Taboo king on the app was a nightmare. I also opt into mobile pick up which didn't work. So I still had to walk in. And speak with a very slow old man. I'm not a fan of human interaction and Idk. I probably won't ever book with U-Haul. The process of it on app or in store is just too long and too much.

DeAndre J. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL G. 
Rating:
5.0

Best neighborhood uhaul store. The service was awesome. Mr. Mickie was very informative and I appreciate the great Southern hospitality.

noelia K. 
Rating:
5.0

None , your perfect . I am impressed with the customer service I received.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Hazel O. 
Rating:
3.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

I was satisfied

April B. 
Rating:
5.0

All went extremely well, loved the service and the convenience of being able to return the truck in Jacksonville, fl....thank you so much

VALARIE K. 
Rating:
5.0

Arron does an outstanding job! very courteous and knows his job. Maintains a clean facility.

DAVID F. 
Rating:
5.0

Was a very easy process. The associate was very helpful.

Brandon J.  |  Reservation 
No reviews have been submitted for this location.

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