Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

1,190 reviews

4445 Warm Springs Rd   Columbus, GA 31909

(706) 568-1746

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 568-1746

4445 Warm Springs Rd
Columbus, GA 31909

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

Customer did not leave a comment.

yolanda r 
Rating:
5.0

Customer did not leave a comment.

franko g 
Rating:
2.0

Not up-charging for apparently extra mileage when a customer returns the vehicle. There should be extra figured into the mileage when you take into account the location of the pick-up and/or drop-off vs the provided addresses the customer is moving too/from. Not to mention that the vehicle was returned with 1/4 a tank more of gas than was originally provided in it, which is even more money out of our pockets we won’t ever see again. Overall, not the best of experiences with the whole ordeal.

Ashley C 
Rating:
5.0

Staff at the location we're very friendly. Easy in and out.

EDUARDO R 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Nothing. These guys were great. The Storage Place on warm springs rd went above and beyond to make sure I was taken care of. A+

Cameron W 
Rating:
5.0

Customer did not leave a comment.

jerry j 
Rating:
5.0

Customer did not leave a comment.

Melvin J 
Rating:
5.0

Na

steven m 
Rating:
5.0

Great equipment coupled with excellent customer service!!! I will use them again in the future and recommend them to anyone needing storage or truck rental.

Idris T 
Rating:
5.0

Customer did not leave a comment.

Martin U 
Rating:
5.0

Customer did not leave a comment.

Katinka L 
Rating:
5.0

I adore Wayne. He was so courteous, caring, and knowledgeable. Thank you, Wayne! From Dinah (the woman who loved those peppermints)

DINAH D 
Rating:
5.0

They went above and beyond expectations. Thanks so much.

Nicole E 
Rating:
5.0

Customer did not leave a comment.

Audrey B 
Rating:
5.0

Customer did not leave a comment.

Catherine S 
Rating:
5.0

Customer did not leave a comment.

Darlene S 
Rating:
5.0

My experience with this location was the best uhaul experience I've ever had. Would recommend.

Rhonda W 
Rating:
5.0

Customer did not leave a comment.

TYLER B 
Rating:
5.0

The attendant that assisted me was a very pleasant man, a really nice experience. Thank you again!

Andre H 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
5.0

There seems to be a question about whether we received any blankets with the rental. We did not, so I will take a look at that.

Mario O 
Rating:
5.0

Customer did not leave a comment.

Michelle D 
Rating:
5.0

Customer did not leave a comment.

Angeria C 
Rating:
5.0

Customer did not leave a comment.

Wendy L 
Rating:
5.0

Amazing, fast and good service

Kalki A 
Rating:
5.0

Customer did not leave a comment.

Melissa W 
Rating:
5.0

great customer service

Kyle S 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
3.0

Customer did not leave a comment.

latisha k 
Rating:
5.0

the online do it from your app experience was awful. You could save the customer time by handling all the pictures and odometer time by doing that ahead of time. The truck had just been sitting there and the management of the company could have covered all that before we arrived. it was not pleasant.

carrie P 
Rating:
5.0

Customer did not leave a comment.

Mike m  |  Overall Experience 
Rating:
4.0

Nice place

Loretta N 
Rating:
5.0

Nothing, your staff went above and beyond

Tyler J 
Rating:
5.0

Nothing more is needed. Wonderful customer care.

angeria c 
Rating:
5.0

Customer did not leave a comment.

TAWAINA C  |  Overall Experience 
Rating:
5.0

Darrell was very friendly and professional. Dropping off the truck was a fast and easy process. I would definitely recommend this location to anyone that is in the process of moving.

Tara G 
Rating:
5.0

Customer did not leave a comment.

Lawanda W 
Rating:
1.0

Uhaul location did not have the uhaul I reserved so I was sent to a further location where even after confirming my uhaul would be available it was not which ultimately ended up with me being sent to an even further location 3 different locations they had a uhaul at the 3rd location but it was the furthest of all 3 locations which resulted in more money spent

rachela s 
Rating:
4.0

The service at this location is 1000 times better than the location I used early.

Suzie W 
Rating:
5.0

Best rental experience ever!!

Steven M 
Rating:
5.0

Customer did not leave a comment.

STEVEN C 
Rating:
5.0

Friendly experience.

Christy Y 
Rating:
4.0

Customer did not leave a comment.

Yolanda P 
Rating:
5.0

Customer did not leave a comment.

Joel B 
Rating:
4.0

I was very happy with the service I received!

SHARON E 
Rating:
5.0

they were extremely helpful ⭐⭐⭐⭐⭐

GREG G 
Rating:
3.0

Customer did not leave a comment.

Phillip A  |  Overall Experience 
Rating:
4.0

Quick and easy process.

Brad M 
Rating:
5.0

Service was friendly and helpful. Truck worked as advertised and no issues with return!

Christopher T 
Rating:
5.0

Customer did not leave a comment.

Marc J 
Rating:
5.0

All I was moving was a living room set, all with legs. no boxes or things that would have been on the bed of the truck. since it was not swept out and had a lot of dirt and debris in it. the cab had some sweatpants left under the middle seat and the floor mats could have been vacuumed. other than, the truck was in great condition. All the dents and scratches had been marked with location Plus stickers. it drove well. We ran into some traffic and was late picking it up in Madison, which the gentleman at the U-haul office called to confirm and said he understood and told me where the keys were going to be and how to pick up the truck. we took pictures before we drove off because no one was there. When we dropped off the truck we took pictures After we dropped off because no one was there.

Cary S 
Rating:
5.0

Customer did not leave a comment.

CHRIS R 
Rating:
5.0

Fantastic experience ******

chris r 
Rating:
4.0

Customer did not leave a comment.

Bradley L 
Rating:
5.0

OUTSTANDING FACILITY **** Easy access to and from columbus/phenix city, Smith Station...fast access to 185 and JR Allen. ***** Has a wide variety of vehicle options from size to pickup and drop off. ***** Staff Is A1 in service. Knowledgeable,courteous and friendly. (Yes there is a difference between courteous and friendly) ***** I recommend this facility to All future movers. Call for an appointment, they'll hook you up. Lol W A Long US Army Ret

warren l  |  Overall Experience 
Rating:
5.0

Everything was perfect, professional, clean and helpful

Jon O 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Martha J 
Rating:
5.0

Customer did not leave a comment.

Martha J 
Rating:
5.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

The staff was some of the best I have ever delt with. Thank you for a great experience.

John B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN G 
Rating:
5.0

Customer did not leave a comment.

SUSAN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron R 
Rating:
5.0

everything was great! great customer service !!

Tilvana J 
Rating:
5.0

Customer did not leave a comment.

Wendee S 
Rating:
5.0

Customer did not leave a comment.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

Natasha H 
Rating:
3.0

The truck was more than a quart low on oil. It was not running well so I checked it to see why it was making a ticking noise and was running rough. I called the office and was told they didn't have oil and if I put in a quart he couldn't reimburse me for the cost. I asked if I could swap it for another truck and was told no. I told him that it could damage the engine and it didn't matter he expected me to pay for the oil. I took it the next day and a different person was working. He checked the oil and added a quart and it still needed another half quart.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Rotech A 
Rating:
4.0

outstanding service.

Yolanda P 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Thanks so much for the availability of a rental my first call and other items on hand that I needed. The service was quick and on point. Will use this location again and will refer.

Roxane M 
Rating:
5.0

Customer did not leave a comment.

Cameron F 
Rating:
5.0

Customer did not leave a comment.

Eddrick C 
Rating:
5.0

Customer did not leave a comment.

matthew r 
Rating:
5.0

Awesome job.

JAMES D 
Rating:
5.0

Thank to Mr. Darrell he was wonderful and professional. It was a great experience!

Raquel W 
Rating:
5.0

convenient, Ideal location!

JAMES H 
Rating:
5.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Customer did not leave a comment.

Minyon S 
Rating:
5.0

Customer did not leave a comment.

Adrian E 
Rating:
5.0

Always a great experience when I rent from this location. The owner is extremely nice and helpful. I wouldn’t go anywhere else.

Linda M 
Rating:
4.0

Customer did not leave a comment.

Shanita S 
Rating:
5.0

Customer did not leave a comment.

Ketarra B 
Rating:
4.0

I did mobile rental and I couldn't find my truck because it wasn't where the app showed it was. I called and the man there was very helpful, apologized that the truck wasn't where it was supposed to be and took me to it's location. He was very friendly and helpful when I returned the truck as well.

Corinne G 
Rating:
5.0

Best uhaul center in Columbus!!!

Chastity F 
Rating:
5.0

It was a pleasure shopping with y’all no waiting everything with smooth

janice A 
Rating:
5.0

Nothing dropping off the truck was very easy

Mark A 
Rating:
3.0

The gentleman that helped us was great. No issues with the in and out process. After taking off with the truck I realized I'd been taken over by ants. A previous renter had spilled coffee or soda in the center console and ants were everywhere. Later, after putting boxes in the attic of the truck, we realized there were ants inside the truck box as well. Really sucked since we were moving our belongings into our brand new, clean house. We spent the next day or so killing ants (that had attached themselves to our boxes) on our new quartz countertops. Yuck! Additionally some selfish previous renter smoked in the truck. Each time the truck sat still in the heat, the interior wreaked of cigarettes. Maybe not an issue for some, but I've got asthma. Not a good mix!

Tim P 
Rating:
5.0

Andrew, Mickey and Russell are very great and helpful. Their level of customer of customer service is way above average. I’ve used U-HAUL numerous times in past year and I’m impressed with everything from top to bottom more and more each time. Thank you!

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

Vanessa P 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Customer did not leave a comment.

Letty D 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
5.0

Very friendly and helpful people.

ROBERT W 
Rating:
5.0

People don’t have to be nice but you must appreciate the ones that are and who go above and beyond to help others. The gentleman at this location was amazing and very precessional. He had many trucks options available. This will be my go to location if I need storage, boxes or another truck! Highly recommend!

Talencia P 
Rating:
5.0

The man who helped us with our rental was very kind and helpful.

Matthew P 
Rating:
4.0

Not much at the moment,everything went well.

Willie P 
Rating:
5.0

Excellent customer service

Laura L 
Rating:
5.0

Exceptional experience

KENNETH W 
Rating:
5.0

Very Satisfied!

Brenda B 
Rating:
5.0

Staff Very friendly and welcoming 😊

ANGELA T  |  Overall Experience 
Rating:
5.0

Thank you very much, I am very satisfied, keep up the good job.

ELSIE P  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service and my unit upkeep. Very good customer service when I had to leave after my payment was due, did not have to pay for the entire month. Well pleased!

Eugene J  |  Overall Experience 
Rating:
5.0

If I have to rent again I would definitely use this location...

LaTonya M  |  Overall Experience 
Rating:
5.0

The staff is very rude and steal your property if you do not have insurance. My items was stored at this facility for almost 3 years without issues. I get a call recently from the rude individual that works at the front desk that says my lock is missing off of my unit. How, I haven't been there in almost 2 years and I'm the only one that has a key and has had the key since moving in. Then he goes on to say that he checks the locks twice daily and it was on the day before he left. He said he didn't see any forced entry at all. Then he sent pictures of what was inside the storage unit and all of my items are missing exceot a few miscellaneous things. I went down to the storage to check things out myself. The items that were left in the storage were neatly there so this was an inside job. What thieves you know is going to place things neatly and there was no forced entry, no shavings on the grounds no lock cut off the front gate. He said he usually cut the locks off if need be and that's exactly what I believe he did. He seen that I did not have insurance when he looked up my lease and took it upon himself or had someone else do it. He said the owner will look back on the cameras. I spoke with the owner and he said the cameras don't cover my unit....how ironic lol but I tell you what this is not going away. I have spoken with my lawyer and WE ARE TAKING ACTION!!! The owner may have been in on it because he acts as if I'm lying and has no concerns to try to figure out what's going on and how to resolve the issue. I will also be contacting the BBB and WTVN. I can not wait until this unfolds. You can not steal ones property that is not yours and think you can get away with it and have no consequences behind your actions. Like I was advised you don't need cameras to just see my unit you check all cameras for people coming in and out! STAY AWAY FROM THIS FACILITY!!! Your items are not safe here and no one cares. Store your belongings somewhere else!!!!

Latonia H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B  |  Overall Experience 
Rating:
5.0

Great friendly people and I would certainly use them again should I need them.

gregory m  |  Overall Experience 
Rating:
5.0

I’ve been using Storage Place since I first moved to Columbus and through my many mishaps and years of growing, I always made sure I paid…and kept being a customer…well my items were auctioned off that I wanted to have but I will just have to choke it as a lost. I do hope that whomever acquires those items understand that everything there was purchased with blood sweat and tears. But things happen. Oh well.

JULANE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lenzy h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery J  |  Overall Experience 
Rating:
4.0

The storage place was clean and ready for me to move in.

Scottie G  |  Reservation 
Rating:
5.0

Was a very easy process. The associate was very helpful.

Brandon J  |  Reservation 
Rating:
5.0

The gentleman managing the facility is very nice and helpful. The process was quick and easy. The grounds are clean and appear to be well maintained. I feel safe with my items being stored there

Kenneth J  |  Reservation 
Rating:
5.0

Great experience. We had the storage unit for years!

SAMUEL B  |  Overall Experience 
Rating:
5.0

Very clean.and friendly faces.had no problems with the area and the services provided.

Yvette B  |  Overall Experience 
Rating:
5.0

I had a great experience with The Storage Place. The facility was well-taken care of. They had everything needed to make my move easier. Aaron was friendly and efficient. Five stars for him.

Tracy A  |  Overall Experience 
Rating:
5.0

The customer service you receive from Aaron is second to none. If I ever find myself in need of a storage facility, I will 100 percent use The Storage Place again.

Shane U  |  Overall Experience 
Rating:
5.0

Location was very convenient.

Zandra N  |  Overall Experience 
Rating:
5.0

Aaron has always went out of his way to help us and we definitely will use it again and recommend The Storage Place!

BETTY J  |  Overall Experience 
Rating:
5.0

The staff is very nice im pleased with the size of the unit and the location

Privacy R  |  First Impressions 
Rating:
5.0

Service was great!

Privacy R  |  First Impressions 
Rating:
5.0

The lady helping me was so nice and made this such an easy transaction!

Privacy R  |  First Impressions 
Rating:
4.0

Terry called me the next day and we moving in on the 14th instead of the 17th.Terry was very nice,unit was clean,I just had to oil the door so my wife could close it.Great place

Privacy R  |  First Impressions 
Rating:
4.0

The woman was very helpful and made my move a pleasant one.

THOMAS V  |  First Impressions 
Rating:
4.0

Was greeted warmly and shown around premises. Area was clean

Privacy R  |  First Impressions 
Rating:
5.0

Excellant and very helpful staff

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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