Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you Warmsprings rd U-Haul rental/ Storage place for being with me step by step during my move!!! 5 Stars ⭐️ hands down!

Rating:

5.0

Thank you , Micky

Rating:

5.0

Drop off location site manager was great, friendly and very helpful

Rating:

5.0

The Warm springs road location was very well organized , great to work with and the box road office was helpful in getting us to a location with a truck. The Macon road location, which was the original location, was no help at all and really didn’t even know we were coming, I would not go to that location ever again.

Rating:

5.0

I was in and out! Everything worked according to plan!

Rating:

5.0

The gentleman who helped me made it easy for the rental and return. Would recommend to friends.

Rating:

5.0

The people were so very helpful and nice. I would definitely recommend this location.

Rating:

5.0

They are the best

Rating:

1.0

We were overcharged $171.00 on pickup and was told “you gotta call Uhaul, its not us”. When I called Uhaul, I was told the merchant could uave adjusted. While Uhaul is going to make it right, I had to speak to 5 people before somewhere could make it right over 30 minutes on the phone. The merchant could have easily seen our contract price and made adjustment at point of sale. We were re-routing to this location less than 48 hours prior to pickup due to unavailability. While the vehicle and moving went smoothly, the transaction itself was a nightmare

Rating:

2.0

The sales person was great however i got the uhaul pulled off i was called and told the movers canceled so i turn around wasn't gone not even 15 mins and they charged me 168 dollars off my card I'm pissed

Rating:

5.0

Staff was friendly and the facility had good hours

Rating:

5.0

This was a very pleasant experience. I was helped non stop. Even after hours. God bless you all.

Rating:

2.0

To tight to get into location.

Rating:

5.0

Easy transaction, and easy conversation with the gentleman that runs this store. Thank you sir!

Rating:

5.0

Had the storage for 2yrs. No complaints at all. Great service and people.

Rating:

5.0

The owner Mickey and the staff there are super nice and extremely helpful. If I ever need a storage unit again, I'll use them for sure. Thank you everyone for being so kind and working with me.

Rating:

4.0

Noticed the trailer had a flat tire shortly after picking it up. At this point, it was too late to do anything but air it up and see how it holds. I mean flat flat, precisely 12psi flat. So flat actually, that the tire had verrrry obvious balding on the outside of tire! Aired it up and continued onto our program hoping it would hold air the rest of the way... Arrived at location to pick up vehicle onto trailer... the left (aka driverside) ramp would not come out. it was so severly jammed that 2 men,,, 3 including myself was required to pull it out. It wasnt easy or quick. 2 people had to pry it out with crowbars while 1 pulled it out will 110% power..., all because there was TONS of sand in the ramp tray where the ramp resides. I mean a lot. Upon closer inspection, the entire trailer was CAKED in what seemed to be sand or fine gray color dirt. I mean everywhere! The wheels were caked in the stuff so bad, you could barely find the capless valvestems to air up the tires. The icing on the cake was the damn hand crank at time of return (actually later than planned or anticipated due to the bs along the way) but the hand crank was also jammed to the brim with crud that proved to be a pain after manuevering for 30-45 mins to navigate and then fit the trailer where the guy stated to park it... The trailer is not safe and is a liability for whoever rents it next and obviously uhaul as a company. It caused us to be late and even has caused a rift in our scheule ever since. Thats why this review is late. I was able to call and report the issue but wasnt able to get ahold of anyone upon return due to being so late/afterhours.... I intend on calling again to mitigate this and hopefully prevent anyone else from reliving our nightmare and or hopefully prevent anything worse like an accident.,,, i just havent been able to because of how livid i was at the time and also figured due to the report i phoned in, someone would have called me to do a follow up... but guess not. feel free to call me at 678-949-3759 or 706-304-2600. if no answer, please leave a message or send text due to spam blockers will block you../.. thank you respectfully sayed sayedzada

Rating:

5.0

Great work!!!!!!!

Rating:

5.0

Transaction went smoothly. way better than Wes Griffin down the Street! Will use this location again.

Rating:

5.0

The Attendant (Andrew) was very professional and courteous. Thanks Andrew.

Rating:

5.0

Mr Wayne at the Warms Springs Rd location in Columbus Ga was very nice and made the uhaul renting process easy.

Rating:

5.0

Very helpful and friendly staff. Pickup and drop off was very smooth and quick.

Rating:

1.0

They charged to much on the rental

Rating:

5.0

My pickup location was changed last minute to another location on Moon Rd, which would’ve been fine if all my equipment was ready at the reserved pickup time. What’s the point having creating a reservation and giving Uhaul time to complete the order if things aren’t going to be ready. I was 2 hours behind schedule because of this inconvenience.

Rating:

5.0

I received excellent customer service.

Rating:

5.0

It's a small franchise. The guys that work there are very customer focused. I like to support small vendors like this rather than the mega stores. At the mega stores I am just a contact number. Here I am treat like I matter.

Rating:

3.0

Completed everything on line and still had to wait a while. New employee was nice but wanted to wait on the other employee to make sure he was doing things correctly. Overall, service was good.

Rating:

5.0

Very professional and easy to work with. Highly recommended!

Rating:

5.0

I was assisted by 2 older gentlemen at the facility. They definitely delivered a pleasant experience. Very courteous and informative during the rental process. Great conversation and humor. Thanks so much for the great customer service

Rating:

5.0

Very good customer service.

Rating:

5.0

Nothing

Rating:

5.0

Quick, efficient and very professional.

Rating:

5.0

I didn't have face-to-face contact with any personnel, as I dropped off the truck after hours. My only contact with the personnel was through text message, but Andrew was pleasant and helpful.

Rating:

1.0

Poor customer service.

Rating:

5.0

The person who help me at the location has an excellent attitude with a true concern for the customer.

Rating:

5.0

Truck drove like a roller coaster. Would have loved to be a female riding in it with all that vibration.

Rating:

5.0

They were extremely helpful and nice. They worked well with me, even after hours. They went above and beyond to assist me in all my concerns.

Rating:

5.0

Everyone in the office were so nice and friendly!!

Rating:

4.0

N/A

Rating:

5.0

I have thoroughly enjoyed and felt like my items were completely secured at The Storage Place. I have had no complications and the staff would immediately call me if something didn’t seem right. This has been the best facility I have used and will be in the future when I need their services again.

Rating:

4.0

Quick and easy drop-off. No complaints

Rating:

5.0

The customer service was the best I have ever had at a uhaul store. Easy, fast, great service.

Rating:

5.0

I have rented from many places. The gentleman who checked me in and out was very clear and helpful. The process was quick and easy! This will be the only place I rent from in the future! Thanks!

Rating:

5.0

We dropped off after hours, late at night. We had trouble getting in the gate and later taking the auto transport off our vehicle. The owner went out of his way to assist us on the phone. He was very kind and courteous and didn’t act like we were a bother!

Rating:

2.0

Not up-charging for apparently extra mileage when a customer returns the vehicle. There should be extra figured into the mileage when you take into account the location of the pick-up and/or drop-off vs the provided addresses the customer is moving too/from. Not to mention that the vehicle was returned with 1/4 a tank more of gas than was originally provided in it, which is even more money out of our pockets we won’t ever see again. Overall, not the best of experiences with the whole ordeal.

Rating:

5.0

Staff at the location we're very friendly. Easy in and out.

Rating:

5.0

Nothing. These guys were great. The Storage Place on warm springs rd went above and beyond to make sure I was taken care of. A+

Rating:

5.0

Na

Rating:

5.0

Great equipment coupled with excellent customer service!!! I will use them again in the future and recommend them to anyone needing storage or truck rental.

Rating:

5.0

I adore Wayne. He was so courteous, caring, and knowledgeable. Thank you, Wayne! From Dinah (the woman who loved those peppermints)

Rating:

5.0

They went above and beyond expectations. Thanks so much.

Rating:

5.0

My experience with this location was the best uhaul experience I've ever had. Would recommend.

Rating:

5.0

The attendant that assisted me was a very pleasant man, a really nice experience. Thank you again!

Rating:

5.0

There seems to be a question about whether we received any blankets with the rental. We did not, so I will take a look at that.

Rating:

5.0

OUTSTANDING FACILITY **** Easy access to and from columbus/phenix city, Smith Station...fast access to 185 and JR Allen. ***** Has a wide variety of vehicle options from size to pickup and drop off. ***** Staff Is A1 in service. Knowledgeable,courteous and friendly. (Yes there is a difference between courteous and friendly) ***** I recommend this facility to All future movers. Call for an appointment, they'll hook you up. Lol W A Long US Army Ret

Rating:

5.0

The staff was some of the best I have ever delt with. Thank you for a great experience.

Rating:

5.0

Staff Very friendly and welcoming 😊

Rating:

5.0

Thank you very much, I am very satisfied, keep up the good job.

Rating:

5.0

I was very satisfied with the service and my unit upkeep. Very good customer service when I had to leave after my payment was due, did not have to pay for the entire month. Well pleased!

Rating:

5.0

If I have to rent again I would definitely use this location...

Rating:

5.0

The staff is very rude and steal your property if you do not have insurance. My items was stored at this facility for almost 3 years without issues. I get a call recently from the rude individual that works at the front desk that says my lock is missing off of my unit. How, I haven't been there in almost 2 years and I'm the only one that has a key and has had the key since moving in. Then he goes on to say that he checks the locks twice daily and it was on the day before he left. He said he didn't see any forced entry at all. Then he sent pictures of what was inside the storage unit and all of my items are missing exceot a few miscellaneous things. I went down to the storage to check things out myself. The items that were left in the storage were neatly there so this was an inside job. What thieves you know is going to place things neatly and there was no forced entry, no shavings on the grounds no lock cut off the front gate. He said he usually cut the locks off if need be and that's exactly what I believe he did. He seen that I did not have insurance when he looked up my lease and took it upon himself or had someone else do it. He said the owner will look back on the cameras. I spoke with the owner and he said the cameras don't cover my unit....how ironic lol but I tell you what this is not going away. I have spoken with my lawyer and WE ARE TAKING ACTION!!! The owner may have been in on it because he acts as if I'm lying and has no concerns to try to figure out what's going on and how to resolve the issue. I will also be contacting the BBB and WTVN. I can not wait until this unfolds. You can not steal ones property that is not yours and think you can get away with it and have no consequences behind your actions. Like I was advised you don't need cameras to just see my unit you check all cameras for people coming in and out! STAY AWAY FROM THIS FACILITY!!! Your items are not safe here and no one cares. Store your belongings somewhere else!!!!

Rating:

5.0

Great friendly people and I would certainly use them again should I need them.

Rating:

5.0

I’ve been using Storage Place since I first moved to Columbus and through my many mishaps and years of growing, I always made sure I paid…and kept being a customer…well my items were auctioned off that I wanted to have but I will just have to choke it as a lost. I do hope that whomever acquires those items understand that everything there was purchased with blood sweat and tears. But things happen. Oh well.

Rating:

4.0

The storage place was clean and ready for me to move in.

Rating:

5.0

Was a very easy process. The associate was very helpful.

Rating:

5.0

The gentleman managing the facility is very nice and helpful. The process was quick and easy. The grounds are clean and appear to be well maintained. I feel safe with my items being stored there

Rating:

5.0

Great experience. We had the storage unit for years!

Rating:

5.0

Very clean.and friendly faces.had no problems with the area and the services provided.

Rating:

5.0

I had a great experience with The Storage Place. The facility was well-taken care of. They had everything needed to make my move easier. Aaron was friendly and efficient. Five stars for him.

Rating:

5.0

The customer service you receive from Aaron is second to none. If I ever find myself in need of a storage facility, I will 100 percent use The Storage Place again.

Rating:

5.0

Location was very convenient.

Rating:

5.0

Aaron has always went out of his way to help us and we definitely will use it again and recommend The Storage Place!

Rating:

5.0

The staff is very nice im pleased with the size of the unit and the location

Rating:

5.0

Service was great!

Rating:

5.0

The lady helping me was so nice and made this such an easy transaction!

Rating:

4.0

Terry called me the next day and we moving in on the 14th instead of the 17th.Terry was very nice,unit was clean,I just had to oil the door so my wife could close it.Great place

Rating:

4.0

The woman was very helpful and made my move a pleasant one.

Rating:

4.0

Was greeted warmly and shown around premises. Area was clean