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NOAH D
Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Warmsprings rd U-Haul rental/ Storage place for being with me step by step during my move!!! 5 Stars ⭐️ hands down!
GLORIA WThank you , Micky
CYNTHIA MDrop off location site manager was great, friendly and very helpful
Shane PThe Warm springs road location was very well organized , great to work with and the box road office was helpful in getting us to a location with a truck. The Macon road location, which was the original location, was no help at all and really didn’t even know we were coming, I would not go to that location ever again.
RICHARD LI was in and out! Everything worked according to plan!
BESSIE MThe gentleman who helped me made it easy for the rental and return. Would recommend to friends.
Daniel CThe people were so very helpful and nice. I would definitely recommend this location.
LORINE MThey are the best
JOHN FWe were overcharged $171.00 on pickup and was told “you gotta call Uhaul, its not us”. When I called Uhaul, I was told the merchant could uave adjusted. While Uhaul is going to make it right, I had to speak to 5 people before somewhere could make it right over 30 minutes on the phone. The merchant could have easily seen our contract price and made adjustment at point of sale. We were re-routing to this location less than 48 hours prior to pickup due to unavailability. While the vehicle and moving went smoothly, the transaction itself was a nightmare
MATTHEW CThe sales person was great however i got the uhaul pulled off i was called and told the movers canceled so i turn around wasn't gone not even 15 mins and they charged me 168 dollars off my card I'm pissed
KAYLA GThis was a very pleasant experience. I was helped non stop. Even after hours. God bless you all.
MICAELA VTo tight to get into location.
KATELYNN BEasy transaction, and easy conversation with the gentleman that runs this store. Thank you sir!
DANIEL KNoticed the trailer had a flat tire shortly after picking it up. At this point, it was too late to do anything but air it up and see how it holds. I mean flat flat, precisely 12psi flat. So flat actually, that the tire had verrrry obvious balding on the outside of tire! Aired it up and continued onto our program hoping it would hold air the rest of the way... Arrived at location to pick up vehicle onto trailer... the left (aka driverside) ramp would not come out. it was so severly jammed that 2 men,,, 3 including myself was required to pull it out. It wasnt easy or quick. 2 people had to pry it out with crowbars while 1 pulled it out will 110% power..., all because there was TONS of sand in the ramp tray where the ramp resides. I mean a lot. Upon closer inspection, the entire trailer was CAKED in what seemed to be sand or fine gray color dirt. I mean everywhere! The wheels were caked in the stuff so bad, you could barely find the capless valvestems to air up the tires. The icing on the cake was the damn hand crank at time of return (actually later than planned or anticipated due to the bs along the way) but the hand crank was also jammed to the brim with crud that proved to be a pain after manuevering for 30-45 mins to navigate and then fit the trailer where the guy stated to park it... The trailer is not safe and is a liability for whoever rents it next and obviously uhaul as a company. It caused us to be late and even has caused a rift in our scheule ever since. Thats why this review is late. I was able to call and report the issue but wasnt able to get ahold of anyone upon return due to being so late/afterhours.... I intend on calling again to mitigate this and hopefully prevent anyone else from reliving our nightmare and or hopefully prevent anything worse like an accident.,,, i just havent been able to because of how livid i was at the time and also figured due to the report i phoned in, someone would have called me to do a follow up... but guess not. feel free to call me at 678-949-3759 or 706-304-2600. if no answer, please leave a message or send text due to spam blockers will block you../.. thank you respectfully sayed sayedzada
Sayed SGreat work!!!!!!!
BENJAMIN CTransaction went smoothly. way better than Wes Griffin down the Street! Will use this location again.
Benjamin CThe Attendant (Andrew) was very professional and courteous. Thanks Andrew.
James TMr Wayne at the Warms Springs Rd location in Columbus Ga was very nice and made the uhaul renting process easy.
NEKITA WVery helpful and friendly staff. Pickup and drop off was very smooth and quick.
DANNY IThey charged to much on the rental
Michelle RMy pickup location was changed last minute to another location on Moon Rd, which would’ve been fine if all my equipment was ready at the reserved pickup time. What’s the point having creating a reservation and giving Uhaul time to complete the order if things aren’t going to be ready. I was 2 hours behind schedule because of this inconvenience.
ALIVIA CI received excellent customer service.
maledia qIt's a small franchise. The guys that work there are very customer focused. I like to support small vendors like this rather than the mega stores. At the mega stores I am just a contact number. Here I am treat like I matter.
GREGORY ACompleted everything on line and still had to wait a while. New employee was nice but wanted to wait on the other employee to make sure he was doing things correctly. Overall, service was good.
JALEN WVery professional and easy to work with. Highly recommended!
Daniel MI was assisted by 2 older gentlemen at the facility. They definitely delivered a pleasant experience. Very courteous and informative during the rental process. Great conversation and humor. Thanks so much for the great customer service
JENNIFER NVery good customer service.
RONNIE PNothing
TINA SQuick, efficient and very professional.
JOSHUA LI didn't have face-to-face contact with any personnel, as I dropped off the truck after hours. My only contact with the personnel was through text message, but Andrew was pleasant and helpful.
Glenn CPoor customer service.
Kenneth TThe person who help me at the location has an excellent attitude with a true concern for the customer.
Gamaliel TTruck drove like a roller coaster. Would have loved to be a female riding in it with all that vibration.
Dean SThey were extremely helpful and nice. They worked well with me, even after hours. They went above and beyond to assist me in all my concerns.
Devante CEveryone in the office were so nice and friendly!!
Ronnie HN/A
Ana PQuick and easy drop-off. No complaints
Michelle FThe customer service was the best I have ever had at a uhaul store. Easy, fast, great service.
MORWEN BI have rented from many places. The gentleman who checked me in and out was very clear and helpful. The process was quick and easy! This will be the only place I rent from in the future! Thanks!
Kenneth CWe dropped off after hours, late at night. We had trouble getting in the gate and later taking the auto transport off our vehicle. The owner went out of his way to assist us on the phone. He was very kind and courteous and didn’t act like we were a bother!
Wesley LNot up-charging for apparently extra mileage when a customer returns the vehicle. There should be extra figured into the mileage when you take into account the location of the pick-up and/or drop-off vs the provided addresses the customer is moving too/from. Not to mention that the vehicle was returned with 1/4 a tank more of gas than was originally provided in it, which is even more money out of our pockets we won’t ever see again. Overall, not the best of experiences with the whole ordeal.
Ashley CStaff at the location we're very friendly. Easy in and out.
EDUARDO RNothing. These guys were great. The Storage Place on warm springs rd went above and beyond to make sure I was taken care of. A+
Cameron WNa
steven mGreat equipment coupled with excellent customer service!!! I will use them again in the future and recommend them to anyone needing storage or truck rental.
Idris TI adore Wayne. He was so courteous, caring, and knowledgeable. Thank you, Wayne! From Dinah (the woman who loved those peppermints)
DINAH DThey went above and beyond expectations. Thanks so much.
Nicole EMy experience with this location was the best uhaul experience I've ever had. Would recommend.
Rhonda WThe attendant that assisted me was a very pleasant man, a really nice experience. Thank you again!
Andre HThere seems to be a question about whether we received any blankets with the rental. We did not, so I will take a look at that.
Mario O