Customer Reviews for The Storehouse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storehouse

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duane L. on

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your return system sucks. the app could not find my contract number and i could not return the truck. so i had to wait until the next day to finalize the return.

John V. on

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Customer did not leave a comment.

Samantha O. on

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My experience with U-Haul was absolutely terrible. I am very disappointed in the lack of communication. I was charged $207 BEFORE I returned my u haul and because of this my bank account went negative $156 because I hadn’t transferred money over yet to cover the cost. Because in past experience, you pay for the truck WHEN YOU DROP IT OFF. So in reality, I paid over $300 after having to bring my account back current. These are things that should and need to be communicated to customers before they leave with the truck whether it be renting from the office or using the app. The app had its own flaws as well. It took WAY too long to check me in. I sat at the lot for over /5 minutes waiting to get the code for the keys. When you’re moving, there is barely enough time as it is. I feel like I was very screwed over in this experience and I’ll never use u haul again.

jason F. on

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Jeff at The Store House is always helpful and quick with the paperwork. Very professional.

Joan F. on

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Jeff had great service. He was friendly and very professional. He may be a smaller U-Haul outfit, but he was not rude and arrogant like the people at the U-Haul on Lincoln. Jeff helped me with a crisis situation. The other guys refused to. I will use Jeff's business again. Thank you.

Timothy M. on

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The scheduler that gave us this address as closest to the college didn't know what she was talking about. Recommend they know the area to make this a better experience.

TAMMY R. on

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The customer service was good but our UHAUL leaked damaging boxes of clothing and pictures and we didn't receive any credit back for our loss.

Dan D. on

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Customer did not leave a comment.

DONNA W. on

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Nothing. Overall very satisfied.

jason F. on

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I called Jeff ahead of time and he had most of the paperwork already filled out. U-Hual system is fast and efficient once you are entered into the system.

Keith S. on

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The u haul rep was friendly and helpful as he assisted and provided tools to free a rusty hitch pin. Nothing against this pickup location, but this was not my preferred site i reserved due to the trailer availability. I thought reserving ahead of time secured the requested trailer which didn't happen.

Todd K. on

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We love to rent from UHAUL.

Sheila S. on

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Kathy T. on

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jason F. on

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I mentioned to Jeff I would be over to rent the available van at his location. He had most of the paperwork filled out for me before I walked through the door. Quick and fast transaction. I will be back again in the future.

Burt D. on

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CYNDI H. on

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bill D. on

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Scott H. on

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Michael A. on

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Make sure your equipment is road worthy and your storage area is free of leaks.

Judy A Z. on

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Customer did not leave a comment.