Customer Reviews for The Trading Post

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Trading Post

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pedro S. on

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Customer did not leave a comment.

Jill Nathan P. on

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Everything about this location seemed shady. The location wasn't good, parking was bad, the interior of the building was cramped and filled with gambling machines. The staff was rude both in person and on the phone. Equipment we put down on our rental wasn't available and the staff made it sound like it was our fault that's what we requested. The truck was dirty on the inside of the cargo area. The staff also tried to charge us for fuel that was not in the truck when we picked it up. We made sure to put the same amount of fuel back in the truck as it was when we were issued the truck. Will never rent from this location again nor will we recommend it to anyone.

JASMINE A. on

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Lady was real nice and helpful.

Takevin M. on

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Customer did not leave a comment.

Robert C. on

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Greg L. on

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The wait was extreme, over an hour, not sure why it took so long, maybe something wrong with the system. An hour wait is way to long.

Tyshica S. on

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My experience was wonderful. The staff was very pleasant

Ian M. on

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Customer did not leave a comment.

Eric W. on

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It would have been super cool if the twin axle trailer that I rented had a jack. I acknowledge that the presence of a jack increases the risk of damage to equipment from drivers neglecting to fully stow the jack before moving the trailer. Totally worth it to me. It is wholly impractical to disconnect the loaded trailer from the tow vehicle as the trailer is currently configured. The Trading Post lady was great.

Carmine A. on

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This is a small, family owned business, but the people were friendly, and for what I needed to do - drop off a trailer - it was more than adequate. They accepted the equipment and printed me out a receipt. Easy drop off.

Dok C. on

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Margo M. on

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Albert H. on

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Make the customer aware they are not renting by the day but by the segment. I did not know I was set to the 6 hours I approximated it would take. Thought I had a 24 hour period. Guess I should have read the fine print if there was any. The location and vehicle were great but I went past my 6 hour approximatatiin and was charged twice. And with insurance and pads it got costly.

mostafa S. on

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Customer did not leave a comment.

Mildred D. on

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Truck wasn't swept out when rented. Also, this wasn't the location I reserved and it was changed without notifying me. Caused me to use more miles than I budgeted. Lady lowered mikeage to .69 per mile but it still ended up over budget. The attitude of the scheduling lady was disgusting and her attitude is the primary reason we wont ever again choose Uhaul.

George P. on

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They did not have the one I was trying to get via online, but they had a covered trailer and that suited my needs fine. The employees were fast, polite, and helpful. A rarity these days.

Melvin J. on

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Customer did not leave a comment.

Luther F. on

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I requested a different location, 2346 Gillespie st Fayetteville nc, a month in advance. I guess that's not enough time for them to make arrangements. Poor customer service, poorly run location.

Yajaira A. on

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Customer did not leave a comment.

Joe S. on

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Be available for customers appointment time...

Charlena S. on

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Nice customer service only thing i wasn't happy wit was there was a big red streak of dye on back of truck so when it got wet from the rain it started to go everywhere and i had to clean it up wit a rag and the truck was dirty outside and inside was a mess from the previous renters

Patrice H. on

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Marilyn R. on

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Jonathan K. on

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We wanted a 17' truck. I reserved a 17' truck. I specifically chose this location because the website said a 17' truck was available. When we got there, there was only a 15' truck. The location was very nice, and the people were great, but I was disappointed that the truck I needed wasn't available after searching for that specific length.

Jenny F. on

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Constance C. on

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stevie H. on

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TERESA C. on

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mario M. on

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Let people know ahead of time that you reserved a pick up of 7.00 am and come to find out they do not open till 9.00am . They changed my pick up 1 day before . It took me 1 hr to call customer service and then to find out to download a app to keys left under seat , Then another 15 minutes taking pictures in the cold

Paola A. on

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Customer did not leave a comment.

YOLANDA J. on

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Better Customer Service! The lady was rude, and disrespectful! Will never use this location again!

SHELIA ANN G. on

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Customer did not leave a comment.

everett G. on

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Thanks for the great service!

adem B. on

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Megan N. on

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Samuel J. on

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MIA W. on

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Very helpful

JOHN R. on

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This is a pet store. Smells so bad of pee. But my overall bad experience was with the Gillisipie st. Location . No Equipement and the only good caring person was Elizabeth. Very good person.

Samuel G. on

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We were suppose to be able to pick up @U-Haul Moving and storage of Fayetteville at coliseum. I was called on by an employee of that location on Friday evening and told my equipment was on the lot and ready for me to pick up on Saturday. Then on Saturday we were called before we checked out of our hotel and told we would have to go to a location called the Trading Post to pick up the equipment. The trading post closed at 1pm on Saturday, I tried to get someone from the Colliseum location to go pick up the equipment for me and they would not. I called Patti at the Trading Post and she agreeded to wait for us, she didn't have to but she did. I asked both the employee from the Colliseum location and Patti at the trading post how we were to go about getting the $50 credit because our equipment was not where it was suppose to be for our pick up and they both said that when I turn it in I would get that credit. When I turned it in the woman tried to say I was late and when we got that sorted out she said she credited the $50 back to my account, but I have checked my Discover card every day and its not on there. Now I can find no one at UHaul who is willing to help me and willing to stand by their gurantee

Tammy A. on

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JOYCE L. on

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joyce L. on

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The truck did not have a dolly in it. When i opened the door to go in i was 2 dogs and 1 of them jumped on me on my bad leg, and the place stincked.

Lori J. on

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Customer did not leave a comment.

Princido T. on

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Turn-in location was closed when I arrived. No issues turning in trailer. Plenty of space to drop off trailer.

james M. on

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CARL M. on

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Business was closed when I dropped it off.

Christopher P. on

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Door to trailer was very hard to open, floor was dirty and tire had a leak had to have it changed after packing the trailer.

Cathy J. on

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Very courteous and efficient!!

Tony D. on

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Customer did not leave a comment.

DYLAN WILLIAM F. on

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The owners of the establishment were nice.

Joan S. on

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Great service

Timothy B. on

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Customer did not leave a comment.

Edward C. on

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First time I dropped off a piece of equipment they were at lunch / closed. Seems that a key drop box is a pretty casual way to handle a truck worth thousands of dollars.

DEBRA S. on

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The staff was very friendly and professional.

Kirk E. on

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put better stereos in the trucks

Andrew S. on

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Besides having the run around on getting proper equipment for my move, I ended up having to over spend on different equipment because of mistakes from the sales teams

Beth P. on

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I was notified that the location of my pickup was changed to 3 miles farther away but was not given 3 additional miles. Had to go to the original location anyway after picking up the truck to get the blankets that was not available at the trading post. So now I have added 6 miles that should have been available for my move.

martin F. on

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Customer did not leave a comment.

Albert L. on

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Great customer service.

MIA M. on

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Jeremy H. on

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donnie P. on

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I was under the impression that a rental is for a 24-hour period, not a 6 hour period. I ended up needing the vehicle an extra day, which in turn meant I paid for 3 days of rental instead of 2. Also, the driver side mirror was broken and made it difficult to use.

kevin G. on

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Your trailer was not water tight and while I was on my trip it leaked all over my stuff and damaged over $2000 worth of my personal property including an original Italian poster for The Good The Bad and The Ugly worth $500. When asked if i could use the worthless insurance i purchased (when at the time they told me would cover everything) to cover the damaged items they simply said no. I will never use U-Haul ever again for the rest of my life after the ordeal you put me through but not only that I'm going to tell everyone about my awful experience and tell all my friends never to use U-Haul. I will go on Twitter and Facebook and just bash U-Haul any chance i get for its overwhelmingly unapologetic behavior and push so much business to Budget Rental.

Janessa C. on

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The representative was very friendly.

Andre T. on

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Customer did not leave a comment.

Alton M. on

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GINGER A. on

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Truck was given to me with little to no fluids on my one way trip. Had to make an emergency stop when the truck started smoking and transmission started going out

ANGELA U. on

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Customer did not leave a comment.

Kenneth W. on

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Mrs Patty Savva provided me with all of the information and service required to create an above expectation experience that I will share with my contacts and customers...

MICHELLE B. on

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Customer did not leave a comment.

CAROL H. on

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My son-in-law returned the truck to the Trading Post so I can't express an opinion on this. But everything went very well.

RICHARD H. on

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Customer did not leave a comment.

VAN F. on

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CARROL H. on

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James P. on

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Facility was closed, at 11 a.m. on a Thursday, and the hours of operation indicated that they were only open from 1 p.m. to 4 p.m. Thursday though Saturday, closed the rest of the time.

Shante D. on

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Customer did not leave a comment.

DAVID S. on

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Our reservation was for 10 am and when we got there we were told that it wouldn't be available until 12 pm. We went back at 12 pm and it didn't get there until 12:30 pm. The cab of the truck stunk like wet dog and there were dog hairs in the carpet.

FELICIA N. on

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Jackie P. on

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ROY M. on

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This is just a drop off location of NO consequence.

JOANNE D. on

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CHARMAINE K. on

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Michael H. on

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donna T. on

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There was a location much closer that did not show when P There was a location much closer and bigger that did not show on drop off locations I Cling

Dawayne M. on

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MARIA S. on

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The representative was very rude and disrespectful. She does not know her job and was not helpful. She needs to learn customer service. If she is the owner, the license of this store needs to be revoked. This store is a bad representation for U haul storage business. I have been a regular customer for years but having this dilemma in that location makes me want to look for another rental company.

CORA O. on

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Was very pleased with the rep.and the service.

JALISA P. on

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Customer did not leave a comment.

Beverly K. on

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Charge one flat fee to customers

tony W. on

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No Everything is good

COURTNIE N. on

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It was ridiculous that I paid $2,400 for a uhaul that had severe transmission issues. Even after calling roadside assistance and them clearing the truck the transmission would stick in 3rd gear or overdrive until the truck was shut off and cooled down. Moving is stressful enough without having to worry about a uhaul breaking down before you get to your destination. My friends, family and I will NEVER rent from uhaul again after this experience.

Debi C. on

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It was difficult to return, the office was closed for several hours during the day and I had to make several trips back to the location for final numbers.

RAYMOND R. on

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JASON P. on

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I wouldn't recommend the trading post to my worst enemy. when I arrived the lady didn't even acknowledge I was there. She waited till she was done chatting with her friends. Place was dirty. Lady argued with me over gas that was in truck and scratches that weren't marked with an x. This is the most unprofessional uhaul I've ever been to.

Damian J. on

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Everything went perfect.

JAMES B. on

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Customer did not leave a comment.

MATTHEW S. on

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The staff were nice, courteous, and helpful!

CARLA B. on

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Customer did not leave a comment.

cam A. on

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the order was written in the wrong name. The place was dirty. They wanted us to hook up the flatbed trailer ourselves. Someone who didn't work there hooked up the trailer. the lights were never hooked up. They never told us we could save some money by renting on a weekday. The air conditioning failed and we rode four hours+ in 90+ temperatures in Florida. We are asking for a refund of some of the rental. We are senior citizens and believe we are entitled to one.

WARREN PAUL D. on

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Nothing, everything is fine.