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CHRISTOPHER G
Customer Reviews for The Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
ANDREA UI was issued a trailer with faulty brake lights, which caused a persistent dashboard alert every time I pressed the brakes. This was not only distracting but also a potential safety concern as I drove across several states. During the equipment inspection, the attendant confirmed that the lights were operable, but this required someone to verify brake light functionality while I pressed the pedal—something I could not do on my own. Unfortunately, the attendant was not honest or thorough in this process. I attempted to troubleshoot the issue myself, but the light assembly was riveted to the trailer, preventing access to the bulb for a simple replacement. To make matters worse, this was the only trailer available on the lot, leaving me with no alternative at the time.
LUIS OThe female that rents out the uhauls at this location has a nasty attitude, both days I came to rent and it was worse when I came in to return the truck. It was unnecessary and unprofessional.
Shameka HNo one was there so I can’t answer the other two
ANTONNE JPlease check who uses your brand. I was totally confused about the process and asked for help, they told me everything is in the app. Why be there with U-Haul signs thinking they were the company.
jeffrey rEverything was very professional and courteous. Easy move thanks to UHAUAL!
BERNETTA BBarely enough space to park the trailer.
ERICKA MI picked it up with 1/8 of a tank of gas and obviously needed to fill it up which caused me to spend $60 for nothing. Ended up turning it in with 3/4 tank of gas after spending $77 for them.
JORDAN KTo improve the location I would recommend hiring a more polite and professional rental agent.
Asia BThe truck box had dirt on floor.
JERRY PI will never recommend anyone use uhaul services in fear they will also have money stolen from them
Jeffrey MAssociate was rude. Had 2 blow outs on the trailer. Had to call roadside 2 times come put new tires on.
Derrick FThe truck smelled like smoked , the seats were sticky and dirty and the air conditioning kept going in and out.
Charles KQuick and easy.
TERRANCE KFriendly staff
Yolanda GThis whole process was a complete disaster. App didn’t work. Instructions were not clear. Truck check engine light was on when I turned on the truck. Truck was dirty. Key lock keep making it difficult to crank the truck back up. I will never use U-Haul again.
Alexander Bthe staff is not friendly working with customer
Jose MMy initial phone representative was very polite BUT my reservation wasn't at the location that I originally booked it for and the lack of availability should've been explained during my initial phone call. The location that ended up handling my reservation was ok, though the encounter was a bit awkward.
Sheena CI was treated like a customer deserves from start to finish. That’s how it should be!! 10 out of 10!!
Richard CThanks for being so helpful.
Diane LProperty is small. Expansion would be much better. Very professional worker, pleasant attitude. I rode by the building the first time. IF You GPS you will find it. Thank you f9r your service. I would use the service again.
sonya tI was given the wrong truck so I had difficulty doing the after hours drop off. She said it had 3/4 tank, but it was 1/4. The check engine light was on - think it is impacting the fuel economy. Someone stuck a bud in the air vent - the vehicle smelled of pot.
Kelly JThe truck was on empty when I picked it up.
Barbara SThe rental from 2205 Hope Mills Road was absolutely horrendous! The rental office displayed the vehicle. Hence the reason for the low mileage. When I discovered this issue, I immediately returned the vehicle. I filled the rental with “More Fuel” than I drove off the lot. The cargo area of the UHaul was riddled with COCKROACHS!!! Yes COCKROACHES!! Fortunately I saw them prior to loading my dress military uniforms and suits. U-Haul, you guys are a “BILLION” dollar organization. And as we all know, “Perception Means Everything”!
Jaime SThe truck was in need of some repairs. The bay door was hard to open and close. It was easy to drive although it ran a bit rough. It did the job we needed it to do.
Kimberly HThe truck was extremely dirty, the check engine light was on, and the key to the ignition hardly worked. This truck was terrible on gas and poorly maintained. Trying to check this truck out using the 24/7 feature was a nightmare. NEVER AGAIN!!!!
Anthony WThis is a hole in the wall shop that also has a couple trucks. But she did inform me she was shocked that I was given the truck with no fuel.
Kelly JThe truck was dirty and missing the dolly we reserved for rental. However, the lady in the office provided us with one.
A'Maia MHave more appliance dolly (with straps) available. Thanks!
Burcu AThe lady was rude and her attitude very nasty. I do not appreciate how I was treated or talked to.
Barbara JWorst experience ever. We were having issues adding another authorized driver and entered the building to receive help. The lady ignored us for a minute or so and then was really nasty. What do you want or what do you expect me to do was her response to our questions. If we had not been on a tight deadline, we would have canceled the rental. The guy who owns the building intervened and came outside with the answer, he also commented how he has to do that often due to her poor attitude/customer service. She also stated to did not know anything about UHaul, but the guy said she was the UHaul representative. We were never greeted or helped by her, this may be an affordable service offered but customer should never be treated this way.
Tyler WI was overcharged because the facility was closed when I returned the equipment and the online return was unable to see my phone. I contacted UHaul to remedy this but apparently it didn't work either.
George SI was told that I could pickup the truck at 2:00 pm. When we got to the place their was a note on the door that said, "out to lunch." My husband and I didn't get the truck until around 3:00 pm. That put us behind with a late start to get back to Gastonia.
Everett DThe truck had an exhaust leak that I had to have fixed. The passenger side mirror was loose and would not stay adjusted. The knobs for heat and ac were stuck had to use pliers to get them to move also all the tires were low on air anywhere from 10-40 lbs low. I was not very happy with this truck rental.
Keith JVery professional
Stephen NThey should park the trailers differently to make it easier to get in and of their establishment.
Adrienne SThe trailer had no functioning parking/running lights. Was not noticed until I was pulled over by a NC state trooper. Brake lights worked.
William Lhave equipment available
david gHave all equipment, a customer would rather have the needed equipment than a discount.
Anthony BEmployee was cold and unwelcoming
Tina DNo one answered the phone the several times I tried to call for directions. We arrived a few minutes early and had to stand outside during a storm as we waited to see if someone would arrive at our pick up time. She did. We then had to drive to a different location to pick up the car tow. Again, in a storm. Very inconvenient.
Sharon Kagain small parking lot not much room to park traile
Sarah HGet a bigger space for the bigger trucks
Joseph GRude customer service person. Place smelled like an ashtray that was never cleaned. Needed to wash hands as soon as I left. Office dirty and dusty.
celia gAC did not work in the truck. The truck also did not have a loading ramp which I was not aware of.
Caleb SThe lady/dealer was very rude in person and on the phone. She made the experience very uncomfortable.
Rodney VNothing. Everything was smooth and easy.
Aubrey Cgive the dealer more inventory
david gMake it easier online to drop off. Website too long wait times. The place was organized in their parking lot.
Frank MI just didn’t get the dolly or furniture pads I paid for and would like refund for those if possible…
Seth JWhile their sign said open, their doors were locked. There was a dog barking at the door the whole time.
Jim CThe mobile app does not work. The representative told me that everyone was having problems. This was a terrible experience.
mickey mCustomer service was great.
Veronica BI was called and asked to return equipment that i no longer had i ordered online and a representive called me the day of return and said i didnt return the dolly. I did not order or ask for a dolly and nor was there one in the truck i picked this truck up afterhours with a online reservation at a location that was like a third party and was closed at the time and i did not need a dolly for my move. Also the app is terrible at doing these types of reservations it doesnt work well.
Crystal C