Customer Reviews for The Ups Store #126

They were very helpful both at check in and check out. Much appreciated.

The clerk handling my sudden walk in service request with no reservations.. I wanted a van asap. She bent over backwards to look after me despite fact she has other jobs with UPS in the same office. I got my van within 25 minutes.. I only needed it to pickup a treadmill and bring to my residence. I returned the van short while later. The same clerk was there and speed ed up my return.. I do not know her name but she was awesome!! Please take not of this awesome employee........ Thank you I will return

Friendly staff.

Vehicle was not available for the day/time/location I had booked online. Had to rebook for the following day. No rental guarantee was honoured to the booking.

The mobile check in is a horrible experience, I had to use another persons phone as it wouldn't pick up the location on mine. The vehicle was fine, but ‘clean' is not the perfect word to describe it, it was just in used condition, dirt on floor etc;

Both the ladies that helped me were very helpful and kind. Pickup and drop off were both easy and straightforward.

It is not improve needs, the service is 5 star

There's not enough vehicles at this location if someone is needing to extend their rental. Also no clear indication of drop box location

Selected pickup in Halifax. Day of learned it had been switched to Portland St, Dartmouth. Added 30 minute drive both ways to my day, and the additional associated costs. No signs at store indicating U-Haul.

Too many things going on at one time for one person to handle. Computers down when picked up and again on drop off.

The two employees that were involved in this transaction were both professional, helpful and pleasant.

The poor employee had so many things going on with UPS, photo copy documents and answering phone calls plus looking after me. She did ok but this office definitely needs assistance

Friendly staff here always give great service. Will rent here again.

Van inside smelled very awful. Gas was just under where noted on receipt. Clerk did NOT walk around the van for an inspection with me.

I had to choose "well cleaned", as there is no other option... the van had only 12,000kms, so was new..but could some cleaning. There was dog hair on the seats, dash needs dusting. Once the van is returned, I did not see any intention by the company of "cleaning the vehicle" ...I would rent the again thou.

Cost per km was a little high, but overall satisfied with rental.

Thank you. It was a quick and painless procedure to rent a van. Muchly appreciated.

Bad services and not well informed location. Would never recommend this location

Great Job. Nothing at this time.

Front dirty-no windshield washer fluid

Jessica was extremely helpful and friendly. :)

Two moves with two daughters in the last month - both times things worked perfectly and staff was friendly and helpful.

everything was great. will use again in the future. thanks

Van was not immediately available due to a prior customer late return but staff were very good to resolve the issue.

I am shocked and outraged that I was charged an additional fee for "credit card payment". Who does that? Without warning, too? (don't tell me it's in the fine print)

..great service, van was clean and pricing was great

Excellent ..first time using uhaul

The staff here is amazing andI injoyed doing bussiness with them .

Nothing the owner was (is) friendly and professional.

The U-Haul company needs to do something about the agent being able to process a credit card payment. The agent was on phone for an extended time trying to process my payment

Great staff! Friendly and helpful.

Whatever computer interface your staff had to use was unfriendly. I easily navigated online reservation of the vehicle, filled out all the forms and entered my credit card info to speed up the counter time. Once in the office and trying to get the vehicle, the staff had trouble with my credit card swipe, tried a second card and had the same trouble. They eventually were able to get the original card to swipe, but the entire process took longer than it did for me to process everything online at home.

Terrible customer service. Long wait to pick up and return keys. Little to no instruction/information about process or payment. They appeared to be surprised when I came to pick up a vehicle and even slightly annoyed. When I came to return my keys there were two people working on was helping a customer and the other appeared to be to chatting with friends/on her phone. Even though this location is close to my home, I would go out of my way to avoid it in the future.

The experience we had with U-Haul today was great. Can't say anything but positive things.

The representative told me I shouldn't book on line because they overbook on occasion. I booked for 4 hours she gave it to me for 5 hours at an increased price. The express check in didn't get me out of the store any faster.

The charge on my visa on file was different from the actual rent receipt mailed to me. I hired U-haul truck many times before and twice in the last two weeks, but this never happened before. I'd like to request the refund of additional money as well as a foolproof policy for all clients to be charged the actual expenses and not any estimated amount.

This store was completely disorganized. They didn't have a dolly which we had ordered, they then said we could use their office one which fell apart after 5 mins. The van was dirty and the service ridiculous. Once we dropped the van off they continued to call us to make payment even though they had our card details because they couldn't lease the van out until they had completed our paperwork. a complete joke!

The service attendant was ill-prepared to deal with the transaction, apparently not having training on the computer program, resulting in the need to contact UHaul customer service. As well, she charged me for 33km, when I only used 15 - Starting mileage 853 km (she wrote as 835), with final km as 868. I will be speaking to her regarding this, but I am extremely disappointed in this transaction. The van also stunk of stale cigarettes, a stench that was exacerbated by the air conditioning system. I will not be using this location - potentially this service - again.

Friendly Service, Smooth & Easy Transaction

have four wheel dollie available to rent

more communiication between offices and a sign for U-Haul at the UPS store

No issues

This location should be an example for all the rest. The vehicle was spotless and looked almost brand new. Check-in was quick and easy - certainly the best UHAUL experience I've had anywhere.

It was easy and convient -hard to top

Service was great. It was fast. Agent was very helpful in showing what to do returning vehicle after store hours. Vehicle was clean and well maintained.

Van is new and clean! Fast waiting time to pick up and return

Service was fast and appropriate...no waiting...personnel showing interest in customer needs.

The truck I was to rent was stuck in the snow/ice and the owner and I tried to dig it out because I really needed the van. As it turned out, the renter of the other truck that was reserved (not in snow/ice) did not show up before closing so I was able to rent that truck. The UPS Store operator was exceptional in her care and service; she not only waited 15-20 minutes for the late customer but stayed later to rent the truck to me. She deserves Operator of the Year award without question. Thanks.

Get better computers, there was an issue with the slowness of the computer when I was picking the truck up which caused it to take longer than usual

This was a nice surprise all along...the people there were efficient...when I came in, the contract papers were ready, no hassle...when I came back, everything went fast and I was out of there in no time...they offered me the invoice by email...guess what, upon my return back home, here it was, right there on the iPad...very much appreciated...I would go back there anytime.

I had great service from the moment I walked through the door to rent the UPS UHaul Van at the location in Dartmouth NS on Portland St. They explained everything to me and when I had questions by email they replied right away. Great customer service!

The location opened late. My reservation was changed to a different location and time. If I had not realized this before my pickup date I would not have had a truck to move with. I was overcharged for mileage. The website says .69 per km and my invoice reads $1.11 per km????

initially seemed too far to travel, but that was not the case .

Trailer lights were not working properly after departure

We walked around the weedy area for a long time before finding a small hole in the garage door or wall with a written note that it was for Uhaul keys. Since no one was around (Saturday about 1:30pm), we put the keys in the hole. We were very happy we had full coverage insurance, since we left it with other trucks in sort of a vacant lot. This is what we were told to do when picking it up in Albany, but it seemed quite sketchy.

the man in charge was great, but the equipment was dirty and had been sitting for a few months. Also the tail lights kept shorting out. Since i was traveling 16 hours this was inconvient to me.

I found the customer service excellent and would recommend this location purely on the attendant I dealt with.

The rails on the inside of the trailer were falling off so I repaired them! This loation wasn't the one I chose to rent from as it was too far from my home yet I apparently had no choice as to where I picked up the trailer & where I returned it even though it was extremely inconvenient. Customer service isn't foremost in U-Haul's busines practices.