Customer Reviews for The Ups Store #126
(U-Haul Neighborhood Dealer)

Rating:

3.0

There were empty water bottles and wrappers left in the van but the back was empty and clean.

Rating:

3.0

Keys were in a lock box located attached to a tree in parking lot instead of inside location. It was very hard to get into lock box and it was raining very hard that day causing us to get soaked just trying to get the key. They weren't sure which box the key was in so we had to open several to find it. Keys should be more accessible inside the shop

Rating:

2.0

Lock box was not easy to open and ended up calling 24/7 hotline. Air fans in truck were not working for hot or cold temperature. Vehicle stalled and sounded like it was going to give out at the beginning of the trip. And for a 10hr rental I’ve been charged for 3days. Would not recommend this location again.

Rating:

2.0

When booking ensure that the customer gets to use the preferred location or a phone call to inform them of change. Will reconsider using uhaul in the future.

Rating:

3.0

The location is convenient. The equipment I reserved was ready for me. The equipment was clean. The store was not very clean. The agent inside was not very helpful or knowledgeable. I called for assistance at drop off and the agent on the phone was excellent in explaining everything.

Rating:

3.0

The app needs to be updated/fixed. I encountered a glitch that prevented me from checking in my return on the app which was frustrating and confusing. The store closes early so I was unable to get assistance in person.

Rating:

1.0

He is very rude

Rating:

5.0

Mean it is the winter time so the inside of the truck would be salty and dirty. There was some food left behind from previous customer but other than that everything was great. The service is great. Customer service at UPS store was awesome. They deserve the recognition everything went great and smooth appreciate the business and if I have any friends that are in need to U-Haul definitely recommend!

Rating:

1.0

It was a horrible experience. There was almost no fuel in the vehicle. The vehicle was filthy. I ordered a trolly and furniture pads and none were there so I paid for something I didn’t get. And the store that I got them at told me that they only sell them and they don’t rent those two items something that was not told on the website one I ordered the U-Haul. I would have gone there if I knew this. I had to spend kilometres to get items that could do me the trick. So it was money out of my pocket for their mistake

Rating:

5.0

Make the app easier to use

Rating:

1.0

Fix the app I had a horrible stressful experience... I had. Truck reservation for 930 then was told none available then 1130 at a different location and that wasn't available then. A different location at another location.. you need to do better

Rating:

1.0

When I returned the van I rented to the ups location, the sign on the door said they were open but the lights were turned off/down and there was clear signs inside that the store was closed. Both online and on the door, the ups store indicated they were open until 6:30pm that day. I was there with my van at 5:35pm. I was prepared to return the van in-person, not using the virtual return method. So then I proceeded for the next 25 minutes to return the van using the U-Haul app. I was annoyed about doing this extra step when I reflected that the employee at the ups store when I picked up the van did not tell me that they were closing early that day. I was also annoyed because the employee told me that the van was just under a full tank of gas and to return it at the same level. but the pick up notice I received by email told me that I had to return. The van with over a full tank of gas (so I had to return the van with more gas in it than when I picked it up). I’m very disappointed with my overall experience at this ups store location and would never suggest anyone use this location when renting a U-Haul van.

Rating:

1.0

I paid to have moving blankets come with the rental but they never put them in the truck. That might seem like one minor thing but it's actually a huge deal because I needed to pickup something very fragile and very valuable at a specific time. Since the rental pickup time was after store hours there was now way to get blankets so had to scramble blankets elsewhere making me late for what I needed the truck for. I was also charged for the blankets I never received so I guess now I have to chase U-Haul for some of my money back.

Rating:

5.0

For a suggestion can you add Apple CarPlay display for Google map

Rating:

2.0

The van reeked of cigar smell and I found a dirty towel behind the seat, clearly visible from the passenger side. When I fueled the vehicle I found it was missing the gas cap, which I believe is illegal for a rental vehicle in Nova Scotia. When I brought this to the clerks attention he advised that they were aware of the missing cap. I was admonished for leaving mud on the running boards, even though it was a rainy day, and told that they could charge a cleaning fee! Not a great rental. Won't use this location again.

Rating:

5.0

Not happy with the per Kms rate. I used the van for 20 Kms in total that made my overall charge double. Also, your booking structure of requiring drivers license to be photographed was not user friendly.

Rating:

5.0

Great service and all went very well with my rental

Rating:

3.0

The remote check in takes at least 30 minutes which wasn’t factored in to my rental time when I booked it and should be mentioned. The need for secondary verification wasn’t easily understood prior to pickup, luckily I live next door and could get my passport, but remotely picking up the vehicle is time-consuming and complicated.

Rating:

3.0

The rental experience was fine. The truck could use a good vacuuming. There was lots of dirt, pebbles and debris in the front cab. It didn't look very well maintained.

Rating:

5.0

I cannot see any need for improvement. Everything was well done for me.

Rating:

5.0

Everything is good

Rating:

4.0

This was my first time doing a mobile pick-up and I had no idea what to expect. The authorization process caused a problem for me. I only had one person available to list as a point of contact and ended up having to drive home to get my passport. I lost 30 minutes on the rental and found it to be a very frustrating experience. It would be helpful to have clear directions ahead of time or in the booking process.

Rating:

3.0

Unit should be washed inside and out after each customer. This unit had no windshield washer fluid. Should be checked after each customer.

Rating:

2.0

Very poor quality service. The worker tried to push insurance on me even though I indicated that I didn’t need it, and then the worker lied that she couldn’t cancel it, which is why I waited 10 minutes for her to cancel it. The car was dirty, there were stains on the gas tank, the interior was not cleaned. It is obvious that the car is not maintained.

Rating:

5.0

Very good we were only rent for a hour or so. We were in and out in no time pick up our package at CT and drop it at the house, gas up and returned the van.👍

Rating:

1.0

The Main Street location is down! I had to waste time and money going from one place to another to be able to find a cargo van! Main Street - Windmill - Portland

Rating:

1.0

Worse customer service ever

Rating:

4.0

Consider a plan to reduce cost - perhaps say lower cost/km ., for short-term rentals. For example 30cts. per km for 2-3 hour rental. This might allow for example more rentals per day for your locations. Thanks

Rating:

5.0

Keep the same level

Rating:

5.0

Awesome service. Quick and efficient. Definitely recommend!

Rating:

2.0

You’re website needs improvement as I had issues login in and out of it at the beginning of picking up and at drop off making my rental time 2 hours over the expected time frame. The locks were difficult to open and only after getting a third one was when it actually worked. I also had to change locations because they didn’t have a van available so I had to drive to another location 18mins away. Definitely not an ideal experience.

Rating:

3.0

I checked in on the app. The app sucks. I put all my information in and got nothing. I got no code to unlock the key box. The info didn’t even show up in the system. I had to make several calls to the call centre. Took over an hour to get the key. The attendant kept telling me what I did wrong but I showed digital proof I did what I was supposed too. What a bullshit stressful event. I would not recommend anyone going through this. Check in went great. I also didn’t get any receipts. It said it was emailed to me. I didn’t get it.

Rating:

5.0

Always enjoy the great customer service at this U Haul location. Great service today as always. Will come here again should I need another rental.

Rating:

3.0

It was difficult to find the keys. It wasn’t clear it was in the UPS store. Having that somewhere on the website would help. The person I spoke with on the phone was lovely though.

Rating:

5.0

I really recommend this location for the pick up of U-Haul. Owners are very friendly. I was there at the closing time, but still both of them helped us to unlock the vehicle and provided the dolly booked. I appreciate their patience and behaviour with the customers

Rating:

5.0

Engine light on, Only issue

Rating:

5.0

Jie chen was great

Rating:

5.0

Friendly and accommodating staff.

Rating:

3.0

The windshield wipers were completely destroyed on this vehicle. If it have have rained the van would have been dangerous to drive.

Rating:

5.0

I hate your mid-tank fill requirements. Every rental should;d start & finish FULL. My rental is a perfect example of the flaws. Contract read 5/8, needle was 2/3 of the way between 1/2 and 5/8 when i started, my rental was for 9 (Yes nine) kms and upon return to gas station right next door, needle was half way between half a tank and 5/8 and it looked the same after putting in enaugh gas to replace what gets burned in 9km's Every rental should start & Finish with a full tank!!!

Rating:

1.0

Less wait times to speak with someone, and if you request that we email instead of call, then someone should respond fairly quick. Also, an inspection should be done between vehicles, as ours was filthy and soiled in antifreeze (which affected personal belongings). I could go on about the poor service up until I spoke with an amazing Manager over the phone this evening.

Rating:

5.0

Great service. Quick, easy and friendly!

Rating:

3.0

I was able to book for a 7am pick up four days before my move, which was confirmed. When I arrived to get the truck, the keys were unavailable and the store was closed. I waited until 10am when I was informed that two people had booked the truck so I may not be able to get it. Luckily I was given the truck as we had a small window to move in which had already been reduced by 3 hours. Had we been told in the few days before our move that a 7 am pick up was not possible, we could have planned for it. Instead we were left scrambling and calling customer service.

Rating:

5.0

Everything went perfect. No improvement needed

Rating:

1.0

Horrible experience. Made me arrive 1.5 hours early with 20 minutes early so they could close early, didn't leave the lock box outside, and I had impolite customer service. Wouldn't recommend going here, choose another company.

Rating:

3.0

Getting the key was a long process. If there a better designated area that U-Haul had for key pick up within the UPS store it would help the counter person know you need a key. There were people in line for parcels and I needed to wait for them to complete their shipping. The u-haul process was smooth but broke down when trying to show the counter person my phone screen with the approval so I could get the key. She didn’t look at the screen, kept asking my name (which is on the screen), asked me about odometer reading and fuel (I don’t have a key yet so I can’t answer that). It made the pick up frustrating. Drop off was easy because they were gone and I could put the keys in the drop box.

Rating:

5.0

The truck itself and the staff were helpful but the self check in was cumbersome to go through not knowing what the process would be like - maybe at the beginning a check list of what you will be asked to do? It took a long time to go through. It would be helpful to have a time estimate in the awaiting approval section. And it was frustrating that we had already entered the license information when reserving but were asked again for this information at check in (it was not at all time saving). Overall though the truck was clean and staff were friendly and helpful!

Rating:

3.0

Van needs to be cleaned dusty and dirty

Rating:

1.0

Overall bad experience. Agent did not do walk through of vehicle and did not review process of closing the rental which lead to me doing it incorrectly and occurred additional charges. Will not use this location/service again when easier and better options are available.

Rating:

4.0

Agent (JIe Chen) was very helpful and flexible. Despite unknown return from previous renter and limited stock. The secure dropoff was very convenient. Best of all, a rear, backup camera very unexpected and helpful with this van.

Rating:

5.0

The app is buggy. Had to use the browser website to return the equipment. Photos don't upload when using the android mobile app

Rating:

4.0

The lady that worked there should’ve had a partner to help her because the lineup was out past the door there should’ve been more than one person on on a Saturday

Rating:

5.0

Friendly and accommodating staff always. Convenient location for pickup and drop off. Have several times in the past and would so again

Rating:

4.0

They were very helpful both at check in and check out. Much appreciated.

Rating:

5.0

The clerk handling my sudden walk in service request with no reservations.. I wanted a van asap. She bent over backwards to look after me despite fact she has other jobs with UPS in the same office. I got my van within 25 minutes.. I only needed it to pickup a treadmill and bring to my residence. I returned the van short while later. The same clerk was there and speed ed up my return.. I do not know her name but she was awesome!! Please take not of this awesome employee........ Thank you I will return

Rating:

5.0

Friendly staff.

Rating:

3.0

Vehicle was not available for the day/time/location I had booked online. Had to rebook for the following day. No rental guarantee was honoured to the booking.

Rating:

4.0

The mobile check in is a horrible experience, I had to use another persons phone as it wouldn’t pick up the location on mine. The vehicle was fine, but ‘clean’ is not the perfect word to describe it, it was just in used condition, dirt on floor etc;

Rating:

5.0

Both the ladies that helped me were very helpful and kind. Pickup and drop off were both easy and straightforward.

Rating:

5.0

It is not improve needs, the service is 5 star