Store was a bit hard to find because there was no U-Haul trucks anywhere, but personal was just incredible and made sure everything was ok in the end.
Jean F
Customer Reviews for The Ups Store 198
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was booked for a vehicle at the Kentville, NS location 139 Nichols St. 2 days prior to my pickup day for my reservation I called that location to check reservation. They told me the vehicle i had reserved was double booked and they didn’t have anything for me. They also neglected to inform me of this after telling me all week everything was good to go. They sent me to the New Minas, NS location informing me the agent there had a vehicle reserved for me. When I called that location and spoke with the agent there he had no idea of any of what transpired with the other location. Fortunately he helped me and was able to secure a vehicle for me. He was very professional, helpful and courteous.The agent(s) in Kentville were not. It was obvious that the agent(s) at the Kentville outright lied to me and most likely rebooked my vehicle to a client taking it out of the region to maximize the rental value. I was just staying in the area but still needed a vehicle to complete my project. Thank you very much to the agent in New Minas for making this happen! I would definitely recommend him and this rental outlet (UPS Store New Minas). Big thumbs down to the agent(s) in Kentville. Very poor customer service! Don’t think they know the meaning of that term. I will not and never will recommend that location! Mike Watts
Michael LExcellent customer service. Best experience ever.
Kathryn HThe manager went above and beyond for me. It was much appreciated
tim bSuggest possible strategies to help manage customers bill. Great experience at New Minas NS and a big thank you to Greg Jarvis for his excellent service.
Shawn MThe depot was average uhaul as a company completely dropped the ball gave my truck away twice once the day I was supposed to move. Imagine if you will, moving a 3000sqft house with a 15ft truck meant for a 2 bdrm apt
Matthew POnline ordering was challenging, and everything got mixed up. The service in person was great though.
miles SGreg was amazing... very pleasant and yet professional. Will gladly return and recommend to others.
Robert DDon't like the way the customer is responsible for refueling the vehicle to the 3/4 full level or you may incur a surcharge. I know I put more fuel back in than I burned.
George MThe app would not allow me to complete the drop off when I filled in the issues. So I did not fill them in so I could return the truck.
Melissa OGreat experience. The manager was very helpful,friendly and the vehicle was in great condition. Would definitely rebook and wouldn't hesitate to recommend the service or location.
John FOut dated vehicle, fuel consumption compared to others was horrible and was being operated within recommended guidelines. Garbage was found behind the seat on the floor of the cab and the middle seat belt had some sticky residue, we cleaned and pursued. Ended up with the vehicle an extra 1/2 day due to health emergency, explained and apologized, was charged the extra... I understand business is business but there was more equipment available upon return than the day rented. The staff were very friendly on rental day I must say, upon returning, one staff available, he was courteous but lost the friendly atmosphere.
Paul BThe service was excellent and I was on my way in minutes, I give a 10.
William LThe truck we picked up was due for a service and stopped mid drive, the oil light came on and we got stuck in the middle of the road, blocking traffic. I turned the engine off then on and it worked again. I called UHaul and they said the truck was due for a service. I was confused why it was rented out when it was due for a service. This could have ended up worse then it was!!
Hailey WGreat customer service
DARRELL WAll went well. Mr. Jarvis was very helpful and all was in order when we arrived and returned the vehicle, which worked well for our load transfer experience.
LLOYD EFriendly, knowledgeable staff. The whole experience was quick and easy. We will definitely use this location again!
Tanya SShould either not charge full amount on mileage when a customer has to add additional 100 kms to their invoice when the requested equipment is not available at their preferred location or give a discount. Other than that I have always had no issues when renting.
cheri BThe owner that served me at this location was one of best customer service I had in a long time and good knowledge of how uhaul work on computer ! Very competent over all
Lyette MWonderful service
HAFFAN Eall good
Laurie CThe gentleman who waited on us was fast polite and right on the ball we have not one bad thing to say about any of the dealing we had with this U-Haul :)|We will for sure go here again for the use of a U-Haul :)
JENNIFER IVery smooth, worked exactly how it should.
Zachary D