Customer Reviews for The UPS Store #202

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The UPS Store #202

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KEYA ROCHELLE L.
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Nothing. Very pleasant experience.

Keya L.
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Customer did not leave a comment.

Bridgett M.
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After driving for 5 hours, I went to drop off the truck at the location my contract cited. The woman who served me told me they were not a drop off spot and was not going to accept the truck. I showed her the contract which clearly showed this was the drop off spot. She seemed to be angry & frustrated. After a very long drive, I did not need this hassle at the end of the day. I would NOT recommend the UPS Store in Bridgewater, N.S. to anyone. I asked her where I should have dropped off the truck neither she nor the man behind the counter would tell me. VERY DISAPPOINTING experience! I basically had to tell her that I was leaving the truck there!

Blair F.
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Greater selection of trucks - vans, pickups.

Paul S.
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I rented a 2019 GMC Savanna cargo van. I was very satisfied with how the van worked, and especially the backup camera, which is very useful. The side door latch did not work properly. Plus I'm pretty sure the van had not been cleaned in any way. Certainly the cargo area had not been cleaned by the previous renter. During Covid-19 that isn't really acceptable.

Gordon P.
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Post prices in Canadian units. I.e. kilometers instead of miles.

Anna D.
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Everything was great, called up and with in a half hour I had the truck. Thank you

MICHAEL A.
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Find outlets with employees who have integrity. The store we went with was amazing. Every other experience I've had with uhaul has been a kick in the teeth. This was such a pleasant experience. Thank you and keep up the good work.

Knol Kristian C.
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Make sure that your guy's link is working. Called you customer service hotline but no one can help me. If i get penalize because of our guys' fault because of that link not working i will get pissed . I have all the necessary proof to back this up. So you guys make sure to check it!

Todd C.
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We had to go to Bridgewater to collect the truck, somewhat inconvenient in the middle of a busy move. But all the staff were very helpful.

daniel G.
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Customer did not leave a comment.

Michael C.
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Kim at the UPS Store was outstanding. Walked in with no reservation needing a truck immediately and she was very helpful.

Steven D.
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Customer did not leave a comment.

Steven W.
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Location was good service, getting a call a few hours before my scheduled pick up to be told my truck wasn't available was poor service... My vehicle was originally booked in green st. Halifax, for a move from Halifax to Brooklyn, Queens co. but hours before I was informed there was no truck available and ended up paying to drive a truck from high st Bridgewater empty to Halifax to load, then to Brooklyn to unload and returned truck to Bridgewater. The excessive mileage cost way over what it should have. Very disappointed in the service I received up to the point the Bridgewater location got involved.

BERNIE M.
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Renting a van was so easy. Staff was friendly and very helpful. We will be using the service again.

Michael C.
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The top latch of the left, side entry door on the gmc van I used today was not working I had to use my finger to release it up top maybe get that fixed for the next person luckily I knew what to do someone might have issues with it though.

Kathryn S.
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Customer did not leave a comment.

JIM R.
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Supply a drop box for returning keys after hours.

Jose C.
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Customer did not leave a comment.

Angela R.
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Very courteous and polite personnel in the location. Would definitely recommend this location to anyone

CHERYL L.
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Staff were very pleasant and helpful from when i collected the vehicle to when i dropped it back off...very pleased with the service!

Kevin S.
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You should have the upholstery cleaned it smelled like URINE and that's my only complaint!!! 100% on the service and vehicle handling and mileage!

Denise P.
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Customer did not leave a comment.

Don K.
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Customer did not leave a comment.

Troy M.
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Customer did not leave a comment.

Randy M.
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Customer did not leave a comment.

David S.
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Excellent service. The van was there when we requested it, and we had no difficulties.

karla G.
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There was garbage and spilled drink in between the two fronts seats when i picked up the van. The service representative at the UPS store # 202 (Kim?) was wonderful. Polite, knowledgeable and very engaging - she could give a seminar on how to properly treat customers.

MARK B.
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Customer did not leave a comment.

art E.
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Customer did not leave a comment.

art E.
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Customer did not leave a comment.

PEARL AND SCOTT F.
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we'll be back

TYLER V.
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Hi, I was dealing with Ellen when i called uhaul. I booked a 26 footer on June 29 for my move the last week of July pick up/drop off Hubbards, NS. July 24 I received a phone call and reservation for a 26 footer pick up and drop off 71km one way, 142kms total 2 hours driving. When I was on the phone with Ellen as she was looking for a closer truck that truck that I was booked to have became unavailable and the only other vehicles that were available were 10 foot vechicles. Ellen said she would throw in a trailer if one was available. I picked the closer van and was told I would me contact closer to my pickup date if something else came available. No call. I picked up my uhaul van last tuesday in Bridgewater and the guy didn't know anything about a trailer and the van is not equipped to haul a trailer. I ended up renting a 16 footer from a different rental company along with the uhaul van having to make multiple trips to my inlaws house to store my items in there garage to get everything out of my house before closing date. My moving costs increased to more than expected, more kms and now having to move twice when the 26 footer i originally booked would have done me one trip and pickup and drop off was right in Hubbards. I am just moving 15 mins down the road and the uhaul location I picked originally was in my area I live in. When you book a month in advance and have deadlines to met and depend on the truck that you book than you call and say its unavailable for my move with the stress of selling our home and buying a new one. I did not need this added curdle. If it wasn't for friends and family helping me move twice! I don't know what I would of done.

DARRELL S.
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Customer did not leave a comment.

Chris M.
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Customer did not leave a comment.

donna R.
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Customer did not leave a comment.

Sebastian H.
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kelvin B.
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rental is a bit pricey compared to car rental companies for similar vehicles and rental periods.

Carla W.
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Extremely helpful and informative staff. The van I rented was in impeccable shape and a joy to drive. I would definitely deal with them again. :)

BRUCE H.
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Customer did not leave a comment.

Douglas R.
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Great service. Fast check in and out.

DANIELLE P.
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Customer did not leave a comment.

Judith H.
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Customer did not leave a comment.

JOHN R.
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could not ask for anything better very happy with service

No reviews have been submitted for this location.

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