Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)

501 reviews

1280 E Ralph Hall Pkwy   Rockwall, TX 75032

(469) 698-3307

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 698-3307

1280 E Ralph Hall Pkwy
Rockwall, TX 75032

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richie L 
Rating:
5.0

Exceptional customer service. Moving is never easy, but the staff at the Vault helped immensely.

John P 
Rating:
5.0

Customer did not leave a comment.

Mary T 
Rating:
5.0

Customer did not leave a comment.

FORREST C 
Rating:
5.0

All was great on the new haul

Danette M 
Rating:
5.0

N A

Don M 
Rating:
5.0

Customer did not leave a comment.

MARC B 
Rating:
5.0

Customer did not leave a comment.

CRAIG C 
Rating:
5.0

Extremely friendly and helpful lady at the counter

DENNIS H 
Rating:
5.0

Customer did not leave a comment.

Mathew G 
Rating:
5.0

Customer did not leave a comment.

Peter M 
Rating:
4.0

Customer did not leave a comment.

jENNIFER S 
Rating:
4.0

Customer did not leave a comment.

CLIFORD F 
Rating:
5.0

Friendly and very professional.

MARY J 
Rating:
5.0

Awesome survive. Easy transaction

Monica C 
Rating:
5.0

Wonderful experience. Look forward to visiting every weekend!

ailvon o 
Rating:
5.0

Customer did not leave a comment.

PAMELA R 
Rating:
5.0

The service was fantastic. Kudos to Carolyn The parking lot was a lot to be desired, but nothing to do with the service or vehicle

Michael P 
Rating:
4.0

Customer did not leave a comment.

Victor F 
Rating:
5.0

Everything was great

Pamela B 
Rating:
5.0

The staff is friendly and helpful.

CYNTHIA B 
Rating:
5.0

Customer did not leave a comment.

Carolyn W 
Rating:
5.0

Customer did not leave a comment.

LONNIE C 
Rating:
5.0

Helpful, friendly Staff at The Vault! Thank you

Linda B 
Rating:
5.0

The location was great. My rental was moved several times for whatever reason which was very frustrating especially since I drove by the originally requested location 4 times that day and they had my requested truck there all say long.

Daniel B 
Rating:
5.0

Wonderful staff, clean location very professional

DONYA O 
Rating:
5.0

Good customer service

Alfredo S 
Rating:
5.0

Customer did not leave a comment.

Kristin C 
Rating:
4.0

The lady who rented the truck was amazing

CHANCE F 
Rating:
5.0

the air didn’t work properly

Chip S 
Rating:
5.0

Wonderful customer service

KEVIN B 
Rating:
5.0

Customer did not leave a comment.

Barbara H 
Rating:
5.0

Customer did not leave a comment.

Danette M 
Rating:
5.0

Customer did not leave a comment.

Danette M 
Rating:
5.0

Customer did not leave a comment.

KATOURAH K 
Rating:
5.0

Convenient location, friendly service! I used the app to reserve 15’ ft truck & picked up at counter. Everything went great!

Jeanette A 
Rating:
5.0

Customer did not leave a comment.

Carlos S 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

Javier a 
Rating:
5.0

Very friendly and knowledgeable staff

KIMBERLY W 
Rating:
5.0

Super friendly staff

Laura J 
Rating:
5.0

Carolyn is a very exceptional person and employee. I told her that I liked her vibe because she is so happy and positive. She helped me take m utility dolly to the pickup truck I rented and upon my return she parked the pickup truck for me because I wasn't feeling well. You should know what an extraordinary person she is

ALFRED J 
Rating:
5.0

Customer did not leave a comment.

jyl v 
Rating:
5.0

Very well taken care of place. Very pleasant to deal with and very professional.

Joy G 
Rating:
5.0

Customer did not leave a comment.

Sandi M 
Rating:
5.0

The Sales Rep lady had Awesome Customer Service and made our experience seamless and Amazing. She was very helpful and informative.

AUTAVIUS H 
Rating:
5.0

The recetionist was so accomodating. We love how she treated us, never felt so important before. She did an excellemt job. 100 star for you guys.

Jovito C 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

N/A

Jacolby S 
Rating:
5.0

Customer did not leave a comment.

Cheryl r 
Rating:
5.0

Customer did not leave a comment.

Calvin B 
Rating:
5.0

Customer did not leave a comment.

Anita U 
Rating:
5.0

Friendly and efficient. Great experience!

Ronda E 
Rating:
1.0

Hard to get into the building and I will never rent from uhaul again. The $ per mile is a fucking rip off

Jamie M 
Rating:
5.0

Costumer Service at that location was super helpful. Kudos to her when I picked it up.

Kevin P 
Rating:
5.0

Manager was extremely helpful, friendly and courteous! You are lucky to have her!

Alan R 
Rating:
5.0

Customer did not leave a comment.

Diego E 
Rating:
5.0

Customer did not leave a comment.

Johnpaul R 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

michael g 
Rating:
5.0

Customer did not leave a comment.

Tanya H 
Rating:
5.0

That lady that was helping me was so sweet and patient for all the questions I had because it was my first time using a U-Haul so I really appreciate how nice she was!

KRYSTINE M 
Rating:
5.0

Customer did not leave a comment.

Kyle T 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Danette M 
Rating:
5.0

N/A

Jarred W 
Rating:
5.0

Customer did not leave a comment.

Danette M 
Rating:
4.0

improve your website/internet connection - it is terrible. The saving grace at this location is the store manager.

Larry M 
Rating:
3.0

This location is opened banking hours, not a convenient time for people who work business hours.

Illia O 
Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
4.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

Customer did not leave a comment.

JACOB P 
Rating:
5.0

Customer did not leave a comment.

Leslie K 
Rating:
5.0

Customer did not leave a comment.

Darryl F 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Someone or your computer system changed my request for no insurance and I paid for safe move when I did not select the safe move option.

Floyd B 
Rating:
5.0

Thanks for a great rental, would highly recommend !

Dennis B 
Rating:
4.0

Customer did not leave a comment.

Harold B 
Rating:
4.0

Customer did not leave a comment.

Sydney S 
Rating:
5.0

She was very nice and helpful,

STEVE B 
Rating:
5.0

Friendly. She was ready for me

BRIAN L 
Rating:
5.0

Very professional and courteous!

Jose M 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Perfect customer service. A great experience from start to finish.

Ian B 
Rating:
5.0

I was in and out in a timely manner.

Elias L 
Rating:
5.0

Customer did not leave a comment.

Mesut B 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Jacquelin C 
Rating:
5.0

Really easy drop off!

SHARON S 
Rating:
5.0

The person in the front desk is great

CARLOS P 
Rating:
5.0

Check tire pressure daily

Ruby S 
Rating:
5.0

Fast and easy truck rental. Thank you!!!

THOMAS C 
Rating:
5.0

The check-in and check out were fast, efficient and effortless and the equipment was well maintained and performed even better than expected. The price was fair, the people were friendly and efficient and the equipment exceeded expectations...I wouldn't change a thing.

Gregory C 
Rating:
5.0

Customer did not leave a comment.

jeff w 
Rating:
5.0

Accessibility, U-Haul in good condition and the service is efficient

David H 
Rating:
5.0

Accessible location and everything was ready

Danette M 
Rating:
5.0

No improvements needed. Thank you!

charles k 
Rating:
5.0

The lady was super sweet and respectful

Elijah I 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

Customer did not leave a comment.

Randall Z 
No reviews have been submitted for this location.
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