Be friendly
DALE W
Customer Reviews for The Vintage Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guys working there. Good truck, only drove 9 or 10 miles. Waiting for a refund on the excess miles.
Frederick GGood location easy reservation nice lady and good vehicle
LINDA SThank you for your storage unit it helped us while we were in the middle of moving. It was safe and easy to use in good location.
Terrie C | Overall ExperienceThey know my issues with them.
timothy mWe were able to drop off our truck after hours without much problem. We were able to check our truck in through the app and drop it off with confidence. We got a prompt email confirming our return and a final receipt emailed the next day.
Randall FWebsite is hard to find best deal when going to pick up trailer at a destination..map with prices would help..have to run each city..prices vary 30%...within few miles
JAMES WThis is not the correct location. The unit was dropped off at Appalachian Auto Repair. The owner of the place was very hostile. His employees were yelling and cussing at me. This was all overheard by a U-Haul customer service rep as I was on the phone with her when it happened.
DONALD HThe U-Haul Van helped us move from point A to point B! Thank you!
KEVIN WI dropped off after hours, which was very convenient.
Jeffrey HI reserved truck, blankets, and dolly at a location in my town. Last minute my location was moved. When I arrived the truck(in pretty scary condition was there), but no blankets, or dollies available. I was referred to a third location where I got half the blankets, and a dolly. My reserved pick up time was 5:00 PM, had I not shown up early they would have been closed( a 5:00 closing time), and I wouldn't have been able to get blankets or dolly until the next mornings opening time which was two hrs, after my moving crew was scheduled to start. All in all a stressful experience, with a truck that I just knew would drop a granny any minute.
STEPHEN MVery nice friendly and accommodating
CHRISTINA SNo improvements are necessary!! Top notch staff and customer service !!! Will do business with again!!
Mike FN/a. All the pictures that you have to submit at the return is Ridiculous!!!
Elaine WDo contactless setup of services
AMBER VI was charged a lot for fuel but I put in 18$ worth and put the fuel gauge back exactly where it was when I left off in it
KENNETH CEveryone was great
Eugene CGreat customer service
LOLA CWe were in and out super fast our representative was really friendly and answered all of our questions
MICHAEL MAll Good
phil oThey did not have an appliance dolly that I needed and none of the other locations nearby had one either
William ANice folks and helpful.
Bobby HThe authorized Uhaul dealer's building has very poor internet service. I had to exit the building to get a signal. The female agent has no social, nor service skills.
Vanskie EIt was pretty much straight forward and they did all of the work taking care of the whole experience. The only thing I had to do was sign, back up my truck, and go.
jones wEven though I was doing my return via the App, the gentleman there was making sure I was doing okay and didn't need any assistance!
Randy TTrailer was dirty, it obviously hadn’t been washed in months as it had mildew all over the top and sides. The inside was very clean though! The right rim was very rusty.
Max FRecommend units be inspected and flat tires fixed prior to re-renting a missed flat tire resulted in significant work, delay in transit. It is not acceptable way to do business.
Mark IIt was dirty inside but well maintained. Safety chains did not have large enough hooks to attach to my truck.
Brian BThey are very efficient and provide quick service. Great Job on a hassle free rental. Two Thumbs up 👍👍
sarah mThese folks are awesome to work with. Have rented there about 10 times in the last year and they process you in and out quickly and are always accommodating with my rental needs.
John KSorry late fell off back of truck and tore tend in shoulder. You are great will use you again. Thank you and already recommend you to 2 people 😀
THOMAS CVery helpful, knowledgeable and quick team at this location. Excellent job!
Mazen TSee above
Curtis CThey worked with me to get me a better rate. Equipment was in excellent condition. Super friendly staff.
Jason CN/A
Michael KGreat Service
DAVID HFirst of all the uhaul app was terrible. Would not accept my picture to pick up the uhaul so I had to go inside. Upon returning the u haul the app would not accept my return location which was where I picked it up. It was after hours so not much I could do. Also I put in to rent a dolly but when I got there they didn't have any and I ended up with an appliance dolly which we made it work
Tiffany SVery nice staff
Darren MEmployees were great! Very nice and helpful!
MARY SThe young guy I talked to was rude and talked down at me. I would not recommend this location to anyone and if he is the face of U-Haul I would recommend using another company.
Dan HN/A
Daniel FOne thing that it needed was some oil on the ratchet
LEONARD WTruck turned on. Household belongings fit just fine in the back and the truck performed as it should. I couldn’t ask for more.
Andrew SVery Nice Person.
douglas pTruck ran great. Climate control worked great. Plenty of space to move house belongings in few trips.
Andrew SFriendly, professional and quick.
james Vnot very courteous.
DENNIS R