Customer did not leave a comment.Nathaniel M.
Customer Reviews for The Warsaw Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk behind bullet proof glass did not inspire a safe feeling. Building was not well maintained and in a rough part of town.Michael C.
You made me drive 2.5 hours each way to get this trailer and everyone I have spoken to said it was not necessary.MARK S.
Customer did not leave a comment.alyssia K.
To improve uhaul someone can actually put the drop off location on the contract so i can actually know where to drop it off at instead of just the city where i'm dropping it off at. Because at first since the drop off location was just the city i live in i drove to the nearest uhaul place to drop it off, then proceeded to try and do the online drop off which then told me to drive on the other side of my city. To try and see if the nearest uhaul was fine to drop it off at I tried calling customer service but after waiting 45 minutes on hold i then had to drive to the other side of my city at midnight. I hope using uhaul isn't always like this because this experience was complete garbage. Fuck u uhauldustin A.
Customer did not leave a comment.West M.
Customer did not leave a comment.GEORGE L.
Quick, easy, A+David M.
I would not recommend uhaul!!!! VERY unhappy, was told they reserved one about 5 miles from us that evening before pick up they called us that they moved it to pick up 40 miles away, told us mileage would be .35 charged us .99 was late having it ready pick up was at 9am truck was ready at 10am so had to wait! I highly recommend Ryder or Penske for your moving needs!!!William G.
Uhaul's traffic dept, really messed up my reservation. Luckily the independent folks at the origination and drop-off truly helped out and overlooked the errors the traffic dept did to my reservationROBERT M.
Customer did not leave a comment.Sherry D.
Customer did not leave a comment.Ricky B.
Cab smelled of cigarettes, and the ashtray was full of cigarette butts. Had to stop to buy some air freshener to mask the smell.Cristopher P.
Customer did not leave a comment.Anthony L.
Customer did not leave a comment.Mark T.
See notes on my rental. Truck not ready after making reservations 4 days prior. Had to go to a 26vft truck after requesting 15 ft trucck. Had to drive 50 miles out of my way to Warsaw to pickup. It was not at a uhaul center but a prostituteinfested/drug infested motel with needles all over the area. Had to get a officer escort to this area because it was unsafe for 2 females.. you should be ashamed to ask anyone to pickup at this location. I will never use your service again..LYNN N.
My experience with the staff at this location was really great and I would definitely use this location again if I need toRobin W.
The manager of this place was very rude and was cursing. He said I hadn't paid for the truck yet in which I showed him proof of my reservation and payment. He then said he didn't have my registration in his system. When I told him I wasn't going to tolerate his attitude he made the comment "I don't have to rent you this truck." Very unprofessional and uncoordinated. I was in this office 30-45 minutes trying to get things worked out. Which in turn made me late to an appointment that I had and set me back the rest of the day. I would like some sort of refund for this unpleasant experience.Blake D.
Customer did not leave a comment.EDGAR R.
One taillight had been knocked off at some time and it was just sitting on the fender with a screw dropped into on of the holes to keep it in place, didn't make it two miles to where I used it to load my vehicle. Reattached with zip ties..jack B.
Customer did not leave a comment.James M.
Customer did not leave a comment.KENNETH H.
I tried to drop the unit off at a location closer to my house and was told that I would be charged a fee if I did Not very customer friendly or helpfulGEORGE B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Anthony L.
Customer did not leave a comment.Lakita W.
I was given a price and I got a receipt for one price but, on my bank statement it shows Uhaul over charge me $62.00. Now I have to go through a headache to get my money back.anthony C.
He charged me $123.And change 50 miles run the others customer away with his cheatingjerry S.
Customer did not leave a comment.david T.
Customer did not leave a comment.Thaddeus G.
Lower rate on mileageTelma W.
Customer did not leave a comment.Vernon P.
Customer did not leave a comment.Truman M.
The owners were so nice. I appreciate their helpDanisha M.
I made reservations but when I got there I still had to wait approximately 30 minutes when I was the only one there. I also reserved a 20 footer and explained to the reservationist my needs, but when I got there I was only able to get a 15 footer when seriously delayed and complicated my pick-up of materials for COVID-19 victims.robert M.
The wife was not helpful, but the husband was.Sonia F.
This location was a 60 mile round trip pick for me. Earlier than 1 days notice would have helped me to plan something different. However, the pickup was easy.Barbara B.
Customer did not leave a comment.Phyllis B.
Customer did not leave a comment.eva K.
If someone pays deposit with cash they should get cash back not a check mailed to themCinda F.
Customer did not leave a comment.Willie H.
It was Sunday after hours so I didn't have the privilege of speaking to anyone. Clean place.Wendy W.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.torre S.
Customer did not leave a comment.torre S.
Customer did not leave a comment.Cedric V.
Improve The Warsaw Inn on their Sanitation Grade level of 80%. Been posted on front window for long time. With the COVID-19 virus, it is even more important to have a better rating for the many people who stay at the Inn & UHaul Rentals that go into the front office for pickup & return. The owners of the Inn are nice, but the overall health report Grade 80% is just unacceptable.Linda F.
Representative would not come out to very trailer was returned in great shape. Would not give any type of paperwork indicating it was returned. Her only was concern (asked Many times) if we put gas in the TRAILER. We explained it is a trailer, it does not use gas. She kept asking if we filled the gas tank. Were do you put the gas in a trailer?Caroline L.
I had to get bugs out of the back of u haul shouldn't even have had to pay for itWade J.
Customer did not leave a comment.cedric shannon A.
The return was frighten to me, because I didn't think I could remove the vehicle from the transporter. However, the location owner went beyond to support dismounting and disassemble of the transporter. I did not have to touch nor participate in the breakdown. Again, very professional support. Thank you for a smooth, safe, and error-free trip.Wayne M.
The truck was filthy when my husband received it in Warsaw. He cleaned it out before returning it in WilmingtonDaniel R.
Customer did not leave a comment.linda W.
Customer did not leave a comment.margaret M.
Customer did not leave a comment.Jim N.
Most people have phones that require a usb charging port! You have 1/8th music in connection... but no usb port for charging! For long trips people use a map app like I did yesterday... luckily I didn't travel but 2 hours! Thank you for helping with my move! Jerry HatfieldJerry H.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Connie B.
Customer did not leave a comment.michael L.
The man who checked me in was fantastic. He let me know about this survey and was efficient and friendly.Meghan S.
Customer did not leave a comment.BRUCE P.
Customer did not leave a comment.Belkin A.
Customer did not leave a comment.William S.
The owner was very helpful. He insured i was taken care of and assisted me with the order. I appreciate his help.RICK J.
We ONLY had a 1/4 of a tank of gas when U-haul was picked up....Is this the norm? We returned it at 3/4?TINA C.
Customer did not leave a comment.keana W.
Only problem was they had no pads . And is there usually a charge for pads?Bruce N.
Customer did not leave a comment.carl B.
Customer did not leave a comment.AMY R.
All was goodwillie R.
Get stuff out of the mud can't drive on mud and wet grassricky H.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.mozelle V.
i was told that the van had a ramp for loading but it did not so i built a ramp for twice the price of the rental . the folks at warsaw inn are getting a bad reveiw with the bettter buisness bureau tonightdonald H.
Customer did not leave a comment.terrence J.
I didnt inspect the truck prior to getting home. Once the rear door was opened, I found the aluminum plate above the fuel tank/sending unit to be unriveted/broken and leaving a gapping hole. This truck shouldve never been rented to anyone.thomas S.
Customer did not leave a comment.gerald W.
Tell the rates you don't tell 99 mile that crazyJAMES S.
Customer did not leave a comment.ROY M.
Customer did not leave a comment.David T.
I had dropped the trailer off at a location that had just survived a hurricane 3 weeks earlier so I have to take that into consideration.Angie V.
Upon arrival to drop off trailer owner did literally nothing. Didn't even take my name or info off trailer. Just said Park it in grass. I ended up having to try and unhook trailer alone in the middle of a yard. The hotel that this is located at was hands down the nastiest place I've ever been for a hotel. I am typically not a picky person but this place was highly unacceptable.Jamie C.
Well, I set up my reservation for a 26' truck with an auto transport at Grand Rental Station in Clinton, NC. I was scheduled to pick up the truck at 9 am on the 5th. I called the afternoon of the 4th and asked if my truck would be there in the morning because I did not see it on their yard that evening? They told me that i would have to drive to pick up the truck where ever it was, TBA they would let me know as soon as it was located. The call came in saying My truck was at the Warsaw Inn in Warsaw,NC 33 miles from me and that I could pick it up there at 9 as reserved, however, I received a call from U-haul Dispatch in Florida telling me that my truck would not be there until 11:00 am because the previous renter needed it longer. So when I got there at 11, I got the truck and auto transport and left to start Loading (This put me behind a day on my departure).As for the truck, There was cigarette ashes all over the dash, floor and door pockets, the AC worked but the blower (fan)did not. It gradually cooled going down the road. Glad it was not July @ 105 degrees oh and before I set out on my trip, I checked the oil and it was (1/2) low between the marks.May be due an oil change soon. Anyway overall it got me there. My Question is, are these U-Haul rental locations responsible for checking the equipment before it goes back out? I will say, that they did compensate me for the pickup delay with an extra day and extra mileage and the attendants were very nice.DENNIS L.
good jobhubert M.
This location in my home town was not clean the staff did not no what they were doing. The charge $429.00 to my card that they should have not charged. They could not locate the documents to show why they charge my card and I had to call the corporate office to have a refund. I will play extra milage not to use this location again. I was very dissatisfied with this location.betty S.
Staff was very accommodating.shantia D.
Customer did not leave a comment.timothy P.
Customer did not leave a comment.genean H.
Smooth transaction. Rental equipment was excellent./.WILLIE M.
Customer did not leave a comment.Shemeka S.
Truck was nasty and smaller like smoke my son had astma attack do.to smoke smellCarrie H.
Fix 24 hour check out.wendell H.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.RAYMOND W.
When I took off with it...sounded like the tires were flat..couldn't go no faster than 40mph.. called manager..but. they referred me to 1800number...I put 20 gas in uhaul truck and drove two towns over and back to Warsaw..and dropped uhaul truck back off to motel. (Had truck for about 6hrs)...Told the manager the rear tires is shaking bad..but he said it must be the cold.. and the transmission act like it didn't want to change... He checked me out after looking it over and said it was just cold..and it was cold...but horrible ride....RAYMOND W.
Customer did not leave a comment.Bill W.