Customer Reviews for Theater Motel
(U-Haul Neighborhood Dealer)

195 reviews

7592 E Rte 20   Westfield, NY 14787

(716) 326-2309

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 326-2309

7592 E Rte 20
Westfield, NY 14787

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

Catherine L. 
Rating:
3.0

Returned trailer at 9:27 am on 06/22/22. Receipt from UHaul said I returned on 06/24.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
4.0

Shift from face to face pick up versus 24/7 was not as easy for a first time user. However the customer service rep I talked to on the phone was exceptional and we got thru it. Thanks

Eileen W. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

QUENTIN O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Tire pressures should be checked. We needed to put air in all tires after pickup.

Dennis H. 
Rating:
5.0

Tye is very accommodating and professional.

Kate M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

STACY A. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

I love using the Westfield uhaul! It feels like family! The gentleman is so kind and knowledgeable, tries to help anyway he can and get the best rates and choices for your move, big or small. The office and trucks are immaculate. No improvements needed, besides uhaul company itself lowering local mileage rates.

Bethany E. 
Rating:
5.0

Location is extremely convenient! And I have stayed at this motel often and the staff is extremely pleasant, helpful and accommodating!

Mckee D. 
Rating:
3.0

After our last uHaul experience we wouldn't recommend any uhaul location to anyone, not even an enemy. The uHaul location we originally ordered from didn't have our uHaul and sent us all the way to this location 4 hours after we were supposed to pick our uHaul up.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Armando T. 
Rating:
2.0

It took a considerable amount of time to check this trailer out. They asked me for a bunch of personal contact information. This should have been done at the time of reservation.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

Customer did not leave a comment.

Fred M. 
Rating:
3.0

Returned unit at 9:00 am, they didn't check in unit until 11:30, got charged for another day. Not happy about this.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYCARL S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Ruthann B. 
Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
5.0

I had no issues with this location. I did have a slight issue with trying to scan the bar code for mobile pick up as it is located too close to the key box. I suggest it be put up higher. Took me about 10 min to get it to work, and again to return the info of drop off when returning it. So give yourself some time. I do not think this is due to the location provider, but U haul itself.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

the location was great and friendly but you customer service is horrible your phone staff and rude and wouldn't let me finish a sentence very very poor customer service I cant give a negative score for your 800 service number

DONALD L. 
Rating:
5.0

Very friendly staff. Easy to work with.

Lynn W. 
Rating:
5.0

Extremely helpful when problems arise. I recommend this company.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
1.0

There is not a sign showing where the night drop box is. The man that came out to my car to inquire what I was doing was condescending and had no idea what he was talking about. Very poor set up!

Jennifer H. 
Rating:
5.0

Tye was fantastic! He picked up the truck from another location for us, let us park our car at the motel while we loaded the truck and helped us load the car onto the dolly. Above & beyond customer service.

Irene H. 
Rating:
3.0

$399.00 for one day to drive 90 miles is unacceptable outrageous. Will definitely look elsewhere next time Marcel longpre

marcel L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYGRANT S. 
Rating:
4.0

Customer did not leave a comment.

Erick T. 
Rating:
5.0

Always a pleasant experience!

John M. 
Rating:
3.0

I was overcharged from the agreement made over the phone after I had to call in because I would have to drive an additional 40 miles at $0.79/mile to pick up a truck at an alternative location. The owner at the Theater Motel location initially did not think he had an appliance dolly as requested in my reservation. He deducted the $10 rental (mind you, the entire amount was still higher than agreed upon on the phone with a different representative). A few days after returning the truck, an additional $15+ was charged to my card. What you can do to improve for the next customer ... get everyone on the same page, don't charge someone 50% more than advertised for add-ons, streamline the process so that customers don't waste an hour at pick up while the employee fumbles through the computer although the customer did the online check-in including scanning their license. Very, very frustrated with this encounter. Likely not to return.

ERIC O. 
Rating:
5.0

The share app took a long time to load. Not very good app to use.

Efthimia C. 
Rating:
5.0

Customer service was excellent! Very accommodating and helpful! Best uhaul rental place I have ever rented from!

Bethany E. 
Rating:
5.0

Very kind and helpful staff. Highly recommend.

James B. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Great customer service.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

I loved that this location was right across from TrueValue hardware. I needed a different ball hitch and was able to get it right there.

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

barb P. 
Rating:
3.0

Have a small but readable sign that points to the drop box location. There is a vacant building that is empty but it can be confusing because you have to park in front of the vacant building and drop the keys off at the motel. I know it tells in the paperwork but I'm a more visual person. A small sign to point to parking one way and drop box the other. Th e only thing that even says UHaul is the drop box by the office.

Katherine K. 
Rating:
5.0

Could have used a larger trailer. Poor selection at this site. U Haul corporate not providing enough inventory. Franchisee was very friendly, efficient and courteous v

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Richsrd K. 
Rating:
5.0

awesome place!

carrie S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Checking in was also quick and easy. Personnel was very pleasant. The entire experience went very smooth. Thank you very much!!!

Lynn W. 
Rating:
3.0

Customer did not leave a comment.

DORI S. 
Rating:
5.0

Quick, easy and friendly service.

Rebecca M. 
Rating:
5.0

The corporate office moved the pick up location over 30 min away 2 days before pick up (after I booked and arranged movers a month in advance). I called your customer service and they quickly took care of ensuring we had a trailer in Westfield. Not happy at first, but your customer service pulled through!! thank you- we will definitely use you again.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Nothing to add for improvement. Both the pickup and drop location was professional, courteous and clean.

Gregory S. 
Rating:
5.0

Nothing, everything was great.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The guy was very nice when I dropped off the truck

Jason S. 
Rating:
3.0

Have someone in the office. Although there was a drop box, we would have preferred to hand the keys to and receive a receipt from the office. A sign on the door said OPEN, but after ringing the bell three times, no one answered.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

put a jack on the hitch.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Neil Y. 
Rating:
3.0

Customer did not leave a comment.

Stephen Z. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
4.0

Customer did not leave a comment.

Anthony Y. 
Rating:
5.0

Local was nice. National office did not deliver the right sized trailer, and then tried to charge me double for a trailer half the size. An hour on the phone later, we got transferred to the regional rep and was given a reasonable rate immediately. The local rep was very helpful.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

patrcia C. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
3.0

The small dealer was not the problem. The truck was the problem, it used three quarts of oil, an exorbinate amount of gas and the air conditioner did not work. It was over ninety degrees the whole trip so it was miserable. Where we turned it in said sorry but we can't do a thing for you! Not happy at all, we spent almost three thousand dollars to rent an awful truck!

nancy M. 
Rating:
5.0

The owner was very nice & helpful.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Katherine K. 
Rating:
3.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Nothing that can be thought of, your location operator was very helpful and friendly/

Robert C. 
Rating:
5.0

Customer did not leave a comment.

sharon C. 
Rating:
3.0

Cooperate switched my pick up location further for me to get the truck, come back to my house, then go to my destination. This cause extra miles that I had to pay for. Ticked off!!!! Next time I'm going with Penske!!!

Rodney S. 
Rating:
5.0

Ti (misspelling the owner's name - apologies) could not have been more helpful!. Despite my lack of advance planning, he took time with me after hours, to try and find a trailer hitch, wiring harness and then a truck when all else failed. Wonderful assistance and went above my expectations to help us out. Thank you!

keith M. 
Rating:
4.0

I would as a customer like to have enough fuel already in the vehicle, so I only have to replenish what was used , not having to stop multiple times.

Anthony A. 
Rating:
5.0

Very nice people to deal with.

John M. 
Rating:
5.0

Very nice people to deal with.

John M. 
Rating:
5.0

Customer did not leave a comment.

peter H. 
Rating:
2.0

Customer did not leave a comment.

Lisa F. 
Rating:
3.0

No one was there.

ROBERT R. M. 
Rating:
3.0

Customer did not leave a comment.

marshall W. 
Rating:
5.0

Friendly, professional service. Reasonable pricing. Helpful. I highly recommend this location and UHaul in general.

JENEAN R. 
No reviews have been submitted for this location.

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