Customer Reviews for Theater Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Theater Motel

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Karen W. on

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Sarah M. on

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Lynn W. on

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Checking in was also quick and easy. Personnel was very pleasant. The entire experience went very smooth. Thank you very much!!!

DORI S. on

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Rebecca M. on

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Quick, easy and friendly service.

Shelly F. on

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The corporate office moved the pick up location over 30 min away 2 days before pick up (after I booked and arranged movers a month in advance). I called your customer service and they quickly took care of ensuring we had a trailer in Westfield. Not happy at first, but your customer service pulled through!! thank you- we will definitely use you again.

Ryan S. on

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Philip H. on

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Gregory S. on

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Nothing to add for improvement. Both the pickup and drop location was professional, courteous and clean.

Derek S. on

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Nothing, everything was great.

Michael L. on

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Jason S. on

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The guy was very nice when I dropped off the truck

Susan M. on

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Have someone in the office. Although there was a drop box, we would have preferred to hand the keys to and receive a receipt from the office. A sign on the door said OPEN, but after ringing the bell three times, no one answered.

Gary S. on

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Michael L. on

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William S. on

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jeff b. on

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put a jack on the hitch.

Teresa V. on

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John M. on

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Neil Y. on

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Stephen Z. on

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SARAH G. on

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Anthony Y. on

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Stephen S. on

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Local was nice. National office did not deliver the right sized trailer, and then tried to charge me double for a trailer half the size. An hour on the phone later, we got transferred to the regional rep and was given a reasonable rate immediately. The local rep was very helpful.

patrcia c. on

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Joel S. on

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nancy m. on

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The small dealer was not the problem. The truck was the problem, it used three quarts of oil, an exorbinate amount of gas and the air conditioner did not work. It was over ninety degrees the whole trip so it was miserable. Where we turned it in said sorry but we can't do a thing for you! Not happy at all, we spent almost three thousand dollars to rent an awful truck!

Thomas W. on

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The owner was very nice & helpful.

Katherine K. on

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Eric O. on

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Edward M. on

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Robert C. on

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Nothing that can be thought of, your location operator was very helpful and friendly/

sharon c. on

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Rodney S. on

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Cooperate switched my pick up location further for me to get the truck, come back to my house, then go to my destination. This cause extra miles that I had to pay for. Ticked off!!!! Next time I'm going with Penske!!!

keith m. on

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Ti (misspelling the owner's name - apologies) could not have been more helpful!. Despite my lack of advance planning, he took time with me after hours, to try and find a trailer hitch, wiring harness and then a truck when all else failed. Wonderful assistance and went above my expectations to help us out. Thank you!

Anthony A. on

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I would as a customer like to have enough fuel already in the vehicle, so I only have to replenish what was used , not having to stop multiple times.

John M. on

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Very nice people to deal with.

John M. on

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Very nice people to deal with.

peter h. on

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Lisa F. on

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ROBERT R. M. on

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No one was there.

marshall w. on

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JENEAN R. on

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Friendly, professional service. Reasonable pricing. Helpful. I highly recommend this location and UHaul in general.

loouis d. on

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Also very friendly and helpful worthy of my recommendation.

loouis d. on

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Johan M. on

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Yeah close the place!

kimberly a. on

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Everything was perfect! Easy to schedule and every question answered. The truck and my reservation was ready to go. Friendly, fast, and very knowledgeable! I don't know why I never used this location before! I highly recommend the Westfield location and will continue to use as needed and pass along the good word! Thank you for a great stress-free experience!

Stacey N. on

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This particular uhaul didn't have a ramp. Making it difficult to put the big stuff in.

Mark L. on

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richard m. on

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The proprietor wanted me to unhook the trailer myself until I told him that I prefer for him to be there to unhook the trailer. Two days later I called the Uhaul customer service to verify that the contract was closed out and it wasn't. This should not be a Uhaul dealer.

Paul T. F. on

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Richard J K. on

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Sign hard to see a night which is the usual thing for your drop off points especially when they are motels. Tahnk God we could see U-haul rental units from road after we past it once.