Customer Reviews for Theater Motel
(U-Haul Neighborhood Dealer)

172 reviews

7592 E Rte 20   Westfield, NY 14787

(716) 326-2309

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 326-2309

7592 E Rte 20
Westfield, NY 14787

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYCARL S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Ruthann B. 
Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
5.0

I had no issues with this location. I did have a slight issue with trying to scan the bar code for mobile pick up as it is located too close to the key box. I suggest it be put up higher. Took me about 10 min to get it to work, and again to return the info of drop off when returning it. So give yourself some time. I do not think this is due to the location provider, but U haul itself.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

the location was great and friendly but you customer service is horrible your phone staff and rude and wouldn't let me finish a sentence very very poor customer service I cant give a negative score for your 800 service number

DONALD L. 
Rating:
5.0

Very friendly staff. Easy to work with.

Lynn W. 
Rating:
5.0

Extremely helpful when problems arise. I recommend this company.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
1.0

There is not a sign showing where the night drop box is. The man that came out to my car to inquire what I was doing was condescending and had no idea what he was talking about. Very poor set up!

Jennifer H. 
Rating:
5.0

Tye was fantastic! He picked up the truck from another location for us, let us park our car at the motel while we loaded the truck and helped us load the car onto the dolly. Above & beyond customer service.

Irene H. 
Rating:
3.0

$399.00 for one day to drive 90 miles is unacceptable outrageous. Will definitely look elsewhere next time Marcel longpre

marcel L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYGRANT S. 
Rating:
4.0

Customer did not leave a comment.

Erick T. 
Rating:
5.0

Always a pleasant experience!

John M. 
Rating:
3.0

I was overcharged from the agreement made over the phone after I had to call in because I would have to drive an additional 40 miles at $0.79/mile to pick up a truck at an alternative location. The owner at the Theater Motel location initially did not think he had an appliance dolly as requested in my reservation. He deducted the $10 rental (mind you, the entire amount was still higher than agreed upon on the phone with a different representative). A few days after returning the truck, an additional $15+ was charged to my card. What you can do to improve for the next customer ... get everyone on the same page, don't charge someone 50% more than advertised for add-ons, streamline the process so that customers don't waste an hour at pick up while the employee fumbles through the computer although the customer did the online check-in including scanning their license. Very, very frustrated with this encounter. Likely not to return.

ERIC O. 
Rating:
5.0

The share app took a long time to load. Not very good app to use.

Efthimia C. 
Rating:
5.0

Customer service was excellent! Very accommodating and helpful! Best uhaul rental place I have ever rented from!

Bethany E. 
Rating:
5.0

Very kind and helpful staff. Highly recommend.

James B. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Great customer service.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

I loved that this location was right across from TrueValue hardware. I needed a different ball hitch and was able to get it right there.

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

barb P. 
Rating:
3.0

Have a small but readable sign that points to the drop box location. There is a vacant building that is empty but it can be confusing because you have to park in front of the vacant building and drop the keys off at the motel. I know it tells in the paperwork but I'm a more visual person. A small sign to point to parking one way and drop box the other. Th e only thing that even says UHaul is the drop box by the office.

Katherine K. 
Rating:
5.0

Could have used a larger trailer. Poor selection at this site. U Haul corporate not providing enough inventory. Franchisee was very friendly, efficient and courteous v

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Richsrd K. 
Rating:
5.0

awesome place!

carrie S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Checking in was also quick and easy. Personnel was very pleasant. The entire experience went very smooth. Thank you very much!!!

Lynn W. 
Rating:
3.0

Customer did not leave a comment.

DORI S. 
Rating:
5.0

Quick, easy and friendly service.

Rebecca M. 
Rating:
5.0

The corporate office moved the pick up location over 30 min away 2 days before pick up (after I booked and arranged movers a month in advance). I called your customer service and they quickly took care of ensuring we had a trailer in Westfield. Not happy at first, but your customer service pulled through!! thank you- we will definitely use you again.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Nothing to add for improvement. Both the pickup and drop location was professional, courteous and clean.

Gregory S. 
Rating:
5.0

Nothing, everything was great.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The guy was very nice when I dropped off the truck

Jason S. 
Rating:
3.0

Have someone in the office. Although there was a drop box, we would have preferred to hand the keys to and receive a receipt from the office. A sign on the door said OPEN, but after ringing the bell three times, no one answered.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

put a jack on the hitch.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Neil Y. 
Rating:
3.0

Customer did not leave a comment.

Stephen Z. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
4.0

Customer did not leave a comment.

Anthony Y. 
Rating:
5.0

Local was nice. National office did not deliver the right sized trailer, and then tried to charge me double for a trailer half the size. An hour on the phone later, we got transferred to the regional rep and was given a reasonable rate immediately. The local rep was very helpful.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

patrcia C. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
3.0

The small dealer was not the problem. The truck was the problem, it used three quarts of oil, an exorbinate amount of gas and the air conditioner did not work. It was over ninety degrees the whole trip so it was miserable. Where we turned it in said sorry but we can't do a thing for you! Not happy at all, we spent almost three thousand dollars to rent an awful truck!

nancy M. 
Rating:
5.0

The owner was very nice & helpful.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Katherine K. 
Rating:
3.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Nothing that can be thought of, your location operator was very helpful and friendly/

Robert C. 
Rating:
5.0

Customer did not leave a comment.

sharon C. 
Rating:
3.0

Cooperate switched my pick up location further for me to get the truck, come back to my house, then go to my destination. This cause extra miles that I had to pay for. Ticked off!!!! Next time I'm going with Penske!!!

Rodney S. 
Rating:
5.0

Ti (misspelling the owner's name - apologies) could not have been more helpful!. Despite my lack of advance planning, he took time with me after hours, to try and find a trailer hitch, wiring harness and then a truck when all else failed. Wonderful assistance and went above my expectations to help us out. Thank you!

keith M. 
Rating:
4.0

I would as a customer like to have enough fuel already in the vehicle, so I only have to replenish what was used , not having to stop multiple times.

Anthony A. 
Rating:
5.0

Very nice people to deal with.

John M. 
Rating:
5.0

Very nice people to deal with.

John M. 
Rating:
5.0

Customer did not leave a comment.

peter H. 
Rating:
2.0

Customer did not leave a comment.

Lisa F. 
Rating:
3.0

No one was there.

ROBERT R. M. 
Rating:
3.0

Customer did not leave a comment.

marshall W. 
Rating:
5.0

Friendly, professional service. Reasonable pricing. Helpful. I highly recommend this location and UHaul in general.

JENEAN R. 
Rating:
5.0

Also very friendly and helpful worthy of my recommendation.

loouis D. 
Rating:
5.0

Customer did not leave a comment.

loouis D. 
Rating:
1.0

Yeah close the place!

Johan M. 
Rating:
5.0

Everything was perfect! Easy to schedule and every question answered. The truck and my reservation was ready to go. Friendly, fast, and very knowledgeable! I don't know why I never used this location before! I highly recommend the Westfield location and will continue to use as needed and pass along the good word! Thank you for a great stress-free experience!

kimberly A. 
Rating:
3.0

This particular uhaul didn't have a ramp. Making it difficult to put the big stuff in.

Stacey N. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

The proprietor wanted me to unhook the trailer myself until I told him that I prefer for him to be there to unhook the trailer. Two days later I called the Uhaul customer service to verify that the contract was closed out and it wasn't. This should not be a Uhaul dealer.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Paul T. F. 
Rating:
3.0

Sign hard to see a night which is the usual thing for your drop off points especially when they are motels. Tahnk God we could see U-haul rental units from road after we past it once.

Richard J K. 
Rating:
5.0

the man who help me with the rental was very freindly and took care of everythig with NO stress for me. he offered to show me how to hook it up but i respectfully declined as this is not my first time with this type of trailer. upon returning at 10pm at night; as i was unhooking he came out side to greet me and to ask how my experience went and thanked me for the buissness. i highly reccomend this rental facility to everyone.

STEVEN J. 
Rating:
5.0

Easy drop off and helpful staff.

Caroline Z. 
Rating:
4.0

Customer did not leave a comment.

Deborah N. 
Rating:
5.0

Nothing at this time.

alan W. 
Rating:
4.0

Customer did not leave a comment.

Marsha S. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN E. 
Rating:
5.0

Top notch!!

rebecca M. 
Rating:
4.0

License Plate light was out, so we replaced it.

Kirk E. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Trailer was dirty, lights did not work, manager did not help us hook up trailer.

Toni G. 
Rating:
4.0

Customer did not leave a comment.

Trina L. 
Rating:
5.0

Service was excellent. Very prompt, efficient, polite and professional

Edward C. 
Rating:
4.0

Customer did not leave a comment.

stephanie W. 
Rating:
5.0

The location manager was excellent but your truck reservation system stinks. The truck I reserved was not available and I was in danger of not getting a truck to perform a very time sensitive move. The manager got me a truck that was twice as big as I needed and took care of me despite your reservation system.

Sam W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top