Returned unit at 9:00 am, they didn't check in unit until 11:30, got charged for another day. Not happy about this.WAYNE C.
Moving Truck Rental in Westfield, NY at Theater Motel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Westfield, NY 14787
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I had no issues with this location. I did have a slight issue with trying to scan the bar code for mobile pick up as it is located too close to the key box. I suggest it be put up higher. Took me about 10 min to get it to work, and again to return the info of drop off when returning it. So give yourself some time. I do not think this is due to the location provider, but U haul itself.Debra P.
the location was great and friendly but you customer service is horrible your phone staff and rude and wouldn't let me finish a sentence very very poor customer service I cant give a negative score for your 800 service numberDONALD L.
Very friendly staff. Easy to work with.Lynn W.
Extremely helpful when problems arise. I recommend this company.Timothy R.
There is not a sign showing where the night drop box is. The man that came out to my car to inquire what I was doing was condescending and had no idea what he was talking about. Very poor set up!Jennifer H.
Tye was fantastic! He picked up the truck from another location for us, let us park our car at the motel while we loaded the truck and helped us load the car onto the dolly. Above & beyond customer service.Irene H.
$399.00 for one day to drive 90 miles is unacceptable outrageous. Will definitely look elsewhere next time Marcel longpremarcel L.
Always a pleasant experience!John M.
I was overcharged from the agreement made over the phone after I had to call in because I would have to drive an additional 40 miles at $0.79/mile to pick up a truck at an alternative location. The owner at the Theater Motel location initially did not think he had an appliance dolly as requested in my reservation. He deducted the $10 rental (mind you, the entire amount was still higher than agreed upon on the phone with a different representative). A few days after returning the truck, an additional $15+ was charged to my card. What you can do to improve for the next customer ... get everyone on the same page, don't charge someone 50% more than advertised for add-ons, streamline the process so that customers don't waste an hour at pick up while the employee fumbles through the computer although the customer did the online check-in including scanning their license. Very, very frustrated with this encounter. Likely not to return.ERIC O.
The share app took a long time to load. Not very good app to use.Efthimia C.
Customer service was excellent! Very accommodating and helpful! Best uhaul rental place I have ever rented from!Bethany E.
Very kind and helpful staff. Highly recommend.James B.
Great customer service.Christopher P.
I loved that this location was right across from TrueValue hardware. I needed a different ball hitch and was able to get it right there.Meghan H.
Have a small but readable sign that points to the drop box location. There is a vacant building that is empty but it can be confusing because you have to park in front of the vacant building and drop the keys off at the motel. I know it tells in the paperwork but I'm a more visual person. A small sign to point to parking one way and drop box the other. Th e only thing that even says UHaul is the drop box by the office.Katherine K.
Could have used a larger trailer. Poor selection at this site. U Haul corporate not providing enough inventory. Franchisee was very friendly, efficient and courteous vRichard D.
awesome place!carrie S.
Checking in was also quick and easy. Personnel was very pleasant. The entire experience went very smooth. Thank you very much!!!Lynn W.
Quick, easy and friendly service.Rebecca M.
The corporate office moved the pick up location over 30 min away 2 days before pick up (after I booked and arranged movers a month in advance). I called your customer service and they quickly took care of ensuring we had a trailer in Westfield. Not happy at first, but your customer service pulled through!! thank you- we will definitely use you again.Shelly F.
Nothing to add for improvement. Both the pickup and drop location was professional, courteous and clean.Gregory S.
The guy was very nice when I dropped off the truckJason S.
put a jack on the hitch.jeff B.
Local was nice. National office did not deliver the right sized trailer, and then tried to charge me double for a trailer half the size. An hour on the phone later, we got transferred to the regional rep and was given a reasonable rate immediately. The local rep was very helpful.Stephen S.