Customer did not leave a comment.JANICE B.
Customer Reviews for Thelma's Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived 5 minutes prior to the appointment, wated 15 minutes then had to call to get someone to come open the place up. Waited another 15 minutes for service. VERY dirty place.Eric G.
Their service is very slack.. my pick up Appt was 11:00 and no one was there. I called and spoke with the guy and he said he will be there in 7 mins.. it was more than 20 mins when he got there.. then they charged me over than what my receipt on the contract saidCassandra P.
You could advertise the site a little more.Geoge F.
I paid for the truck for 2 days and 350 miles , only use the truck for one day and 30 miles . I was charged for 569 miles and for the extra day I didn't used the truck . I was charge $702.99 . I will never refer a friend, family or a evil to uhaul . I am getting the run around about my moneyJames R.
Customer did not leave a comment.Cassandra G.
Customer did not leave a comment.Annette D.
Refrain from overcharging. I reserved the truck for one day but was initially charged for two. Also I declined the insurance but was was billed $14.00 for insurance (Safemove). After I complained the charge for the extra day was removed, however, I was charged for the $14.00 even though. Now this location's phone is out of order and I cannot reach them.William G.
Helpful and kind staffColleen L.
Customer did not leave a comment.Ernest J.
Customer did not leave a comment.Danielle W.
Customer did not leave a comment.Harry P.
Customer did not leave a comment.Clayso W.
Had a very hard time contacting them when it was time to drop uhaul off , called multiple times and didn't get an answer , had to call the 1800 number just for someone to try and contact themMicheal D.
Customer did not leave a comment.Linwood R.
There was a few hicups but overall it was ok. The guys were great on helping put the U-Haul on the truck.Jessica M.
Customer did not leave a comment.Steven F.
Everything was great excellent serviceðŸ’¯Verna W.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.Lumisha C.
Customer did not leave a comment.Herbert W.
They didn't show up At pickup point as planed and wouldn't come after they finally answered phone. I had to hook it up myself really not sure if it was safe and clean it off. When I got to my house and opened trailer it had a bunch of trash in back. I also didn't receive dolly and blankets I ordered. When I arrived at destination They wouldn't take u haul because they were full. Had to go to different location. The entire rental was a joke and I should be fully reimbursed for charges. Will never use u haul again and will tell others about my experience.Stephen Z.
The place was not open but they came in late and we was able to get the rental but not the size we ordered but they still charged us for the larger rental and we got the smaller one! And when I called customer service I spoke to Lakiesha and she was VERY rude to be a managerCherolyn W.
no one around to receive trailer. waited for over an hour. left came back, still no one there so just left the trailer.harry F.
Great drop off place in the Country, so its not like the city, but location was well kept, and the staff at the location were very helpful!Scott S.
The location was supposed to be open, the number I was given was disconnected and it took awhile to get in touch with the person in charge. Once I finally did she was more than pleasant and very helpful. Her contact information just needs to be updated and there should be a warning that she is not in her office just because it does technically say she open for business hours.grace M.
Have everything in place. I was suppose to put up my truck at 6am and didn't get it until after 8am. The picture that was taken to locate truck must be was old. The truck that I was assigned to was right behind the building they had to move to other trucks to get to it. The picture that was taken to locate the key must be was old as well because it wasn't there also. I had to call dispatch which called the owner of this location and the owner stated that she lived right down the street from the build and she would be right there but it took 45mins for them to get there. Over all the service was really poor.LaMonica J.
All locations should accept prepaid debit cards!!!Vaniqua P.
The person who is on site is very nice and helpfulSteven W.
Customer did not leave a comment.Thaddeus A.
Drop off location was excellent. People were real nice. ..JOHN Y.
I could not get the location on the phone. They were not there when I arrived early but they did arrive to open at 1615. They did not know how to put the trailer on the ball and I had to do it for them. They need more trainingBryan S.
Customer did not leave a comment.David M.
Customer did not leave a comment.Troy T.
Person to be there, have some supplies, and give you paperwork before you leave with the truck. The wrong amount of fuel and mileage was charged me. This location is terrible!christine G.
This local gem is always great to go to for uhaul services. At drop off they were closed but the phone number on the store is always available. We had no issues.Michael B.
It rain that day and i had to find a spot that wasn't soft spot. No one were available each time i went there. Wasn't space to really place the ihaul.Mary M.
Get the text you send correct. Number sent to confirm pickup was disconnectedTory T.
Customer did not leave a comment.James P.
The place was not openedRosa W.
Muddy. I became stuck and it cost me $150 to get towed out. Nevwill return there again!!!! To improve you should not let them rent your trucks they keep them in mud and very dirty conditions.Arthur H.
Very helpful and excellent customer service.Michael B.
fire the manager.David H.
Customer did not leave a comment.Brant L.
A live person does not work inside it's just a drop off spotJessalyn H.
no working phone numberSteve K.
Uhaul was dirty, had to wait 30 mins for the owner to get there because the business was closed. Then inside they had no internet or power and it was hot and smelly. Had to do everything over the phone with uhaul. Worst experience with U-Haul in my life.Eric G.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.liz G.
N/A - The place met with my satisfaction and approvalrobbie W.
A warm welcome, n a friendly hello. Have a w Wonderful day.ALLEN C.
I wanted to reply poor but it would reflect that location, I made a reservation and the business was closed when I arrived bc customer service did not check for hours of operation, after that I followed this nice lady to a residential home to get my uhaul, I was then charged more than I was supposed to be charged and customer service just passed me around. So I will be calling back in the morning!CIARA W.
most pf the people were nice but the entire process was unorganized. it took me over an hour to rent the vehicle due to a computer issue. this is a make-shift outfit.APRIL S.
Customer did not leave a comment.ROSE H.
Customer did not leave a comment.dan H.
Clean the cab of the truck, it stunk inside and the windows were filthy. I was supposed to have an appliance dolly, it was not-had to go to another U-Haul center to retrieve one., My pick up location went from Vermilion to Sheffield-then Lorain (OH) at the last minute. I had to be dropped off in Lorain-at an unmanned U-Haul location and wait for someone to show up.Kevin E.
The gentleman that assisted me was very helpful. He was very thorough in inspecting and attaching the trailer I rented. Would definitely recommend him.Jeffrey M.
I was charged the incorrect price when i rented a U-Haul and never got deposit, change and i requested receipt/invoice and they blew me off. never again!Patricia A A.
Customer did not leave a comment.MATT K.
Customer did not leave a comment.CHARITY S.
i called one of your corporate facilities on rt. 254 in elyria and was on hold for 25 minutes and when they finally picked up the phone were extremely rude. this place was small but the young man was extremely helpfuldavid C.