Customer Reviews for Thelma's Place
(U-Haul Neighborhood Dealer)

Rating:

3.0

nothing

Rating:

1.0

Thelma’s place is a joke ! You go to get your item and they have to call someone to take your payment over the phone which I don’t think is very safe against fraud! Second they are not there when they say they will be and do not turn your item back in for days later and you have to continue to call and make sure it’s done properly and call U-Haul themselves to say I returned that item! They were not there! It’s a mess ! I would avoid at all cost! They don’t need to be U-Haul dealers’

Rating:

5.0

Easy to find and room to drop off truck

Rating:

4.0

It’s not the location , it’s the having to wait to speak to someone on the phone

Rating:

5.0

Always great customer service everytime

Rating:

5.0

Every easy pick up. The process was a breeze. The truck we rented was in excellent condition.

Rating:

1.0

No one was there, claimed someone was sick from painting the day before. Had to wait for them to get there and check in the earlier reservation person first then mine. I had movers waiting at my house that were being paid by the hour so Thelma’s my my move cost more money

Rating:

3.0

I enjoyed meeting the agent and he was very courteous

Rating:

2.0

To maintain tank of gas, when it was not full from the start. Too many fees and taxes. Will not rent again.

Rating:

5.0

Oh nothing, everything was on point and very organized. Will use again

Rating:

5.0

Be nice to have unlimited miles for time use over6hours

Rating:

1.0

Also you charged 9.78 for gas I had more than when picked up I have pics, no one listened. Crocks uhaul are crocks I have before and after. Spelled his name wrong Craig. Disrespectful liar.

Rating:

1.0

I turned the truck in on Monday, 10/14 around 1130am and put key in dropbox b/c no one was there. I got several calls from UHaul beginning on 10/15 and into the week of 10/21 b/c they had no record of me returning the truck b/c the drop off location had yet to check the vehicle in at their location. I spoke to 3 different people that called me from uhaul and each one said they were checking it in. I told them I had pictures of the truck where I parked it and the mileage and gas gauge as proof of drop off. This location is shady and I would not recommend it.

Rating:

3.0

I did not interact with this location. Did the key drop off.

Rating:

3.0

you first reserved a uhaul for me at a place that was closed Sunday and no after hour help if it had not have been for Thelmas place I would have left a day late

Rating:

1.0

Were reserved a truck and trailer from the Port Royal Location, then were told the day of pick up that we would have to travel an hour away to pick up the truck and they were not sure if they had a trailer. We drove to Hampton and the trailer we wanted was not on the books so we could not take it so we asked for a different one that was full of rotting trash and mattresses. First he told us we could not have it then changed his mind and emptied the trailer and let us take it. We were not able to purchase boxes or given blankets at this location.

Rating:

3.0

Updated business hours

Rating:

2.0

Make sure the store is open when you have a scheduled pick-up time of 10:00 so the customer does not have to call the number on the door and wait almost 30 minutes for the person to get to the store and actually be able to pick up the truck. Make sure the people on the phone have the rental information so you don't have to go through the entire process again to rent the truck you reserved three day prior.

Rating:

3.0

I rented a motorcycle trailer. It had debris inside from what looked like from a construction site. The person that I talked to on the phone was not very friendly and didn’t seem to care if she rented to me or not. I would say that she was quite rude. The gentleman who hooked up the trailer was nice though.

Rating:

3.0

There was a terrible odor inside the trailer like something had rotted in there. No one was available at the location to help hook up the equipment or show you which unit to get. Grass was high around the units.

Rating:

5.0

I was sent to Savannah Ga after speaking to uhaul in Beaufort and the truck I reserved wasn’t there. So they sent me to Savannah and they didn’t have anything as well. Then they sent me another two hours to Hampton SC and didn’t even have the size truck I needed. Ridiculous

Rating:

1.0

Not an easy place to return a car transport

Rating:

5.0

Was done very smoothly and we had no problems. The cab was comfortable. Thank you.

Rating:

2.0

They don't answer the phone, there is no were to park. Not helpful at all. Hours of operation is suppose to be 10-4. I called probably 30 times and no answer.

Rating:

4.0

Make sure truck is not blocked in by other rentals.

Rating:

1.0

I was overcharged for the rental. I was charged for 2 dollies, 2 packs of blankets and 2 day rental. The rental was returned the same day. I only requested 1 dolly. We only had 1 dolly. We only had 6 blankets.

Rating:

5.0

The lady on the phone call did a great job and the man at the u haul location was very nice and helpful

Rating:

5.0

Nothing

Rating:

4.0

No one was in attendance for a 0900 drop-off, but not expected and not an issue. Parking was good and no problems with the drop-off.

Rating:

3.0

Closed. Very small. Didn’t see anyone as I just dropped the truck there.

Rating:

5.0

Need more time especially with all the rain we was having do to time U-Haul was renting! Couldn't speed fast in the rainy weather and plus I should've gotten it for a extra day!! Otherwise everything was perfect. Thanks again Ms.Barbara Ann Williams.

Rating:

1.0

Hire personnel that are better trained and that can comprehend what is being told to them. Also, I do not like being told that I don't know what I am talking about. First time using UHUAL and my last.

Rating:

1.0

Y’all charge my card over

Rating:

1.0

Rental location had a menu to buy marijuana, entire transaction was handled with a. Phone to an offsite agent by an attendant and the phone was being passed back and forth. Had to search for agent several times. Truck has been smoked in and smelled foul. Alignment was off and steering wheel had to be turned aprox 15 degrees to drive straight. Nothing about contract was communicated

Rating:

3.0

None

Rating:

4.0

There should be someone in the shop that actually handles the business and paperwork right there. The guy has to call a woman who takes your info over the phone which I personally dislike but I needed the equipment. I would also suggest making a reservation.

Rating:

2.0

Truck was dirty, nobody was there when I returned it and I was charged 20.00 for returning after hours, there was no drop box for keys so I had to leave it in the truck!

Rating:

1.0

Not a good experience at all.

Rating:

1.0

No one was there, no one answered the phone, I dropped my key in the box and hoped that no one would steal the truck.

Rating:

5.0

The truck I rented was in pristine shape - clean as a whistle, very competitively prices. The gentleman who set me up could not have been any nicer or more helpful. THANKS FOR A GOOD EXPERIENCE!!!

Rating:

5.0

My experience was great and welcoming. I didn’t feel like I was being hassled. They went over all of the rules and regulations with me and they did it so respectfully. Just keep up the great work and thank you for your excellent service.

Rating:

3.0

I could not complete my reservation on line. I dropped trailer at different location, so if web site allowed me to complete reservation, I would have been aware that the price doubles.

Rating:

1.0

Tire on trailer was extremely low on air location had no air compressor so had to pull trailer to service station to get tire aired up.

Rating:

1.0

In the rental agreement I was to drop off the trailer at 8:30 am. I was there and found out they don't open until 10:00. When I called U-Haul they said to just drop the trailer but there is no jack on the tongue. They hooked it up with a portable jack and said the people at the drop off point would unhook it. When the people at Thelma's arrived they looked at it and said how are we supposed to get it off ! I could not believe what I was hearing. The two men walked off, started with their chores and left me sitting there. It was a nightmare! When they decided to help me, the bigger guy got in the back of the trailer and jumped while the other guy, while mumbling about his back lifts up on tongue and I pulled forward ! I would not recommend this place because they don't know their equipment nor do they have the proper tools to do their job.

Rating:

3.0

The reservation was originally in Estill,SC. Even with a week in advance reservation, the Estill, SC location did not have the rental (dolly) that I had reserved. Lady there said it had probably been rented out. When I asked how that could be, when I had a reservation? She responded that it was “first come first serve”, and that she couldn’t help me. After some hassle on phone, was able to get a trailer they had at the Hampton location. While the folks at the Hampton location were helpful, everything else from the reservation process, to the lack of honoring my reservation in Estill, was a major hassle. I will only use Uhaul again if there is absolutely no other option. Very disappointing.

Rating:

5.0

The same you did for me a well done job thank you very much

Rating:

2.0

My pick up time was scheduled for 10am. There was no one there at this time so I called the number on the door. A lady showed up briefly then left to get her son to move trucks. While I was waiting another couple showed up and was then helped ahead of me. Did not get to leave with the truck till after 11am. The windshield was dirty from being parked under oak trees and the tires look low. On the upside the personal was friendly.

Rating:

3.0

I would like a refund to my prepaid debit card. I was unaware of that UHual did not accept prepaid cards and paid online. I had to cancel the first reservation and use a different card to complete another reservation. I did not like a refund for the order that was canceled.

Rating:

4.0

It took almost 3 weeks before I was charged. Surely you can see where my concern was with having had my card number held for so long. Not very trustworthy in my opinion, but the customer service was great throughout the process. Just need to charge the customer immediately after returning the truck and not 3 weeks later.

Rating:

1.0

I arrived 5 minutes prior to the appointment, wated 15 minutes then had to call to get someone to come open the place up. Waited another 15 minutes for service. VERY dirty place.

Rating:

2.0

Their service is very slack.. my pick up Appt was 11:00 and no one was there. I called and spoke with the guy and he said he will be there in 7 mins.. it was more than 20 mins when he got there.. then they charged me over than what my receipt on the contract said